Free Salesforce Certified Agentforce Specialist Exam Questions By
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Shared by Vance on 13-05-2025
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Question 1
Question Type: MultipleChoice
After configuring and saving a Salesforce Agentforce Data Library
(regardless of the data source),
which components are automatically created and available in
Data Cloud?
Options:
A- A data pipeline, an indexing engine, and a query processor
B- A data connector, an analytics dashboard, and a workflow rule
C- A data stream, a search index, and a retriever
Answer:
Explanation:
Why is 'A data stream, a search index, and a retriever' the correct
answer?
When a Salesforce Agentforce Data Library is configured and
saved, it automatically creates
three essential components in Data Cloud to facilitate AI-driven
search and retrieval.
Key Components Created in Data Cloud:
1. Data Stream
o This acts as the pipeline that brings data into Data Cloud.
o It enables real-time data ingestion from sources such as
Salesforce records, PDFs, or external
databases.
2. Search Index
o After ingestion, data is indexed for efficient search and
retrieval.
o This allows AI models to perform structured queries and
retrieve relevant data faster.
3. Retriever
o The retriever is an AI-powered search mechanism that uses the
search index to fetch the most
relevant data.
o It ensures that AI-generated responses are grounded in
structured, reliable data.
Why Not the Other Options?
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A. A data pipeline, an indexing engine, and a query processor
* Incorrect because Data Cloud does not use a query processor in
the same way as traditional
databases.
* Instead, retrievers handle AI-powered data searches.
B. A data connector, an analytics dashboard, and a workflow rule
* Incorrect because these components are not automatically
created when setting up a Data
Library.
* Analytics dashboards and workflow rules are separate tools
used for reporting and automation.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that a Data Stream,
Search Index, and Retriever are
created automatically in Data Cloud when configuring a Data
Library.
Question 2
Question Type: MultipleChoice
Universal Containers (UC) configured a new PDF file ingestion in
Data Cloud with all the required
fields, and also created the mapping and the search Index. UC Is
now setting up the retriever and
notices a required fleld is missing.
How should UC resolve this?
Options:
A- Create a new custom Data Cloud object that includes the
desired field.
B- Update the search index to include the desired field.
C- Modify the retriever's configuration to include the desired
field..
Answer:
Explanation:
Why is 'Update the search index to include the desired field' the
correct answer?
When configuring a retriever in Data Cloud for PDF file ingestion,
all necessary fields must be
Free Salesforce Certified Agentforce Specialist Exam Questions By
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included in the search index. If a required field is missing, the
correct action is to update the
search index to ensure it is available for retrieval.
Key Considerations for Fixing Missing Fields in Data Cloud
Retrievers:
1. Search Index Controls Which Fields Are Searchable
o The search index defines which fields are indexed and
accessible to the retriever.
o If a field is missing, it must be added to the index before it can
be queried.
2. Ensures Complete and Accurate Data Retrieval
o Without indexing, the retriever cannot reference the missing
field in AI responses.
o Updating the index makes the field available for AI-powered
retrieval.
3. Supports AI-Grounded Responses
o Agentforce relies on Retriever-Augmented Generation (RAG) to
ground AI responses in
searchable Data Cloud content.
o Ensuring all relevant fields are indexed improves AI-generated
answer accuracy.
Why Not the Other Options?
A. Create a new custom Data Cloud object that includes the
desired field.
* Incorrect because the issue is with indexing, not with Data
Cloud object structure.
* The field already exists in Data Cloud; it just needs to be
indexed.
C. Modify the retriever's configuration to include the desired field.
* Incorrect because retriever configurations only define query
rules; they do not modify the index
itself.
* Updating the search index is the required step to ensure the
field is retrievable.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that search indexing
is required for retrievers to
access specific fields in Data Cloud.
Question 3
Question Type: MultipleChoice
Leadership needs to populate a dynamic form field with a
summary or description created by a
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large language model (LLM) to facilitate more productive
conversations with customers.
Leadership also wants to keep a human in the loop to be
considered in their AI strategy. Which
prompt template type should the Agentforce Specialist
recommend?
Options:
A- Field Generation
B- Sales Email
C- Record Summary
Answer:
Explanation:
Why is 'Field Generation' the correct answer?
In Agentforce, the Field Generation prompt template type is
designed to populate dynamic form
fields with AI-generated content, such as summaries or
descriptions created by a large language
model (LLM).
Key Considerations for Using Field Generation in Dynamic Forms:
1. AI-Powered Summarization in Form Fields
o Field Generation templates allow real-time AI-generated
summaries based on customer data.
o The summary is dynamically populated in the form field for the
sales or service representative
to review.
2. Human-in-the-Loop AI Strategy
o Since leadership wants a human to be involved, Field
Generation ensures the AI-generated
content is editable before submission.
o This keeps a human-in-the-loop, allowing manual review before
finalizing responses.
3. Works with Salesforce Dynamic Forms
o Field Generation templates integrate seamlessly with
Salesforce Dynamic Forms, ensuring AIpowered
insights are embedded within form layouts.
Why Not the Other Options?
B. Sales Email
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* Incorrect because Sales Email templates are designed for AI-
generated email content, not for
populating form fields.
C. Record Summary
* Incorrect because Record Summary templates generate high-
level summaries of entire records,
but do not populate individual form fields dynamically.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that Field Generation
templates are used for AIpowered
dynamic form population.
Question 4
Question Type: MultipleChoice
An Agentforce Agent has been developed with multiple topics and
Agent Actions that use flows
and Apex. Which options are available for deploying these to
production?
Options:
A- Deploy the flows and Apex using normal deployment tools and
manually create the agentrelated
items in production.
B- Use only change sets because the Salesforce CLI does not
currently support the deployment of
agent-related metadata.
C- Deploy flows, Apex, and all agent-related items using either
change sets or the Salesforce
CLI/Metadata API.
Answer:
Explanation:
Why is 'Deploy flows, Apex, and all agent-related items using
either change sets or the Salesforce
CLI/Metadata API' the correct answer?
When deploying an Agentforce Agent with multiple topics and
Agent Actions that use flows and
Apex, a complete deployment solution is required. Change sets
and the Salesforce CLI/Metadata
API support the deployment of flows, Apex code, and agent-
related metadata.
Key Considerations for Agentforce Deployments:
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1. Supports Deployment of All Required Components
o Agentforce Agents include flows, Apex classes, topics, and
agent actions.
o Change sets and Salesforce CLI/Metadata API allow deployment
of all these components
together, ensuring a smooth transition to production.
2. Agentforce Metadata Can Be Deployed Using Standard Tools
o Change Sets: Allows admins to move configurations, custom
objects, and metadata between
Salesforce environments.
o Salesforce CLI/Metadata API: Enables scripted deployments,
automating the transfer of
Agentforce configurations.
3. Ensures a Complete Migration Without Manual Configuration
o Deploying all components together reduces the risk of
misconfiguration.
o Automating deployments using the Metadata API ensures
consistency across environments.
Why Not the Other Options?
A. Deploy the flows and Apex using normal deployment tools and
manually create the agentrelated
items in production.
* Incorrect because manually creating agent-related items in
production introduces risk and
inconsistency.
* This approach is error-prone and time-consuming, especially for
large Agentforce deployments.
B. Use only change sets because the Salesforce CLI does not
currently support the deployment of
agent-related metadata.
* Incorrect because Salesforce CLI and Metadata API fully support
Agentforce deployments.
* Change sets are useful but limited in large-scale, automated
deployments.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that Agentforce
metadata (flows, actions, and topics)
can be deployed using Change Sets or the Metadata API.
Question 5
Question Type: MultipleChoice
In the context of retriever and search indexes, what best
describes the data preparation process
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in Data Cloud?
Options:
A- Data preparation focuses on real-time data ingestion and
dynamic indexing to generate
dynamic grounding reference data without preprocessing steps.
B- Data preparation entails aggregating, normalizing, and
encoding structured datasets to ensure
compliance with data governance and security protocols.
C- Data preparation Involves loading, chunking, vectorizing, and
storing content in a searchoptimized
manner to support retrieval from the vector database.
Answer:
Explanation:
Why is 'Loading, Chunking, Vectorizing, and Storing' the correct
answer?
Agentforce AI-powered search and retriever indexing requires
data to be structured and
optimized for retrieval. The Data Cloud preparation process
involves:
Key Steps in the Data Preparation Process for Agentforce:
1. Loading Data
o Raw text from documents, emails, chat transcripts, and
Knowledge articles is loaded into Data
Cloud.
2. Chunking (Breaking Text into Small Parts)
o AI divides long-form text into retrievable chunks to improve
response accuracy.
o Example: A 1000-word article might be split into multiple
indexed paragraphs.
3. Vectorization (Transforming Text for AI Retrieval)
o Each text chunk is converted into numerical vector embeddings.
o This enables faster AI-powered searches based on semantic
meaning, not just keywords.
4. Storing in a Vector Database
o The processed data is stored in a search-optimized vector
format.
o Agentforce AI retrievers use this data to find relevant responses
quickly.
Why Not the Other Options?
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A. Real-time data ingestion and dynamic indexing
* Incorrect because while real-time updates can occur, the
primary process involves
preprocessing and indexing first.
B. Aggregating, normalizing, and encoding structured datasets
* Incorrect because this process relates to data compliance and
security, not AI retrieval
optimization.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that data preparation
includes chunking, vectorizing,
and storing for AI retrieval in Data Cloud.
Question 6
Question Type: MultipleChoice
An Agentforce Service Agent, who has been successfully assisting
customers with service
requests in Salesforce, is now unable to help customers with
issues related to a new product
replacement process. The company recently implemented a
custom Product Replacement object
in Salesforce to track and manage these replacements. Which
Agentforce Agent User change
must be implemented to address this issue?
Options:
A- The permission set group assigned to the Agent User needs to
grant access to the Product
Replacement flow.
B- The permission set assigned to the Agent User needs Read
access to the custom Product
Replacement object.
C- The profile assigned to the Agentforce Agent User needs AI
training permission to the custom
Product Replacement object.
Answer:
Explanation:
Why is 'Permission Set Read Access' the correct answer?
If an Agentforce Service Agent is unable to assist customers with
the new Product Replacement
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process, it is likely due to missing object permissions.
Key Considerations for Object Access in Agentforce:
1. Custom Objects Require Permission Set Access
o The new Product Replacement object must be explicitly
assigned to the agent's permission set.
o Without Read access, the agent cannot view or interact with the
object.
2. Ensuring Full Data Access for Agents
o In Setup Permission Sets, the admin should:
Grant Read access to the Product Replacement object
Ensure that related fields (e.g., status, replacement reason) are
also accessible
3. Aligning AI and Agent Workflows
o If Einstein AI is used to suggest solutions, the agent must have
visibility into the Product
Replacement object for context-aware responses.
Why Not the Other Options?
A. The permission set group assigned to the Agent User needs to
grant access to the Product
Replacement flow.
* Incorrect because flow permissions only control automation
access, not direct object access.
* If an agent cannot view the object, the flow will not be visible or
usable.
C. The profile assigned to the Agentforce Agent User needs AI
training permission to the custom
Product Replacement object.
* Incorrect because AI training permissions relate to model
learning and improvement, not object
visibility.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that permission sets
control object-level access for
Agentforce users.
Question 7
Question Type: MultipleChoice
Which object stores the conversation transcript between the
customer and the agent?
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Options:
A- Messaging End User
B- Messaging Session
C- Case
Answer:
B
Explanation:
Why is 'Messaging Session' the correct answer?
In Agentforce, the Messaging Session object stores the
conversation transcript between the
customer and the agent.
Key Features of the Messaging Session Object:
1. Stores the Entire Customer-Agent Conversation
o The Messaging Session object maintains a record of the full
chat history, including timestamps,
messages, and interactions.
o This ensures that past interactions can be referenced during
follow-ups.
2. Supports AI-Powered Work Summaries
o Einstein AI uses Messaging Sessions to generate summaries of
chat interactions for agents.
o These summaries are stored and accessible for later reference.
3. Links with Service Cloud for Case Resolution
o If a conversation escalates into a case, the Messaging Session
object can be linked to it.
o This allows support teams to review the conversation history
without switching contexts.
Why Not the Other Options?
A. Messaging End User
* Incorrect because this object stores details about the customer
(e.g., name, contact details) but
not the conversation transcript.
C. Case
* Incorrect because Cases store structured service requests but
do not contain raw conversation
transcripts.
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* Instead, cases may reference the Messaging Session object.
Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that Messaging
Sessions store chat conversations and
support Einstein Work Summaries.
Question 8
Question Type: MultipleChoice
Universal Containers wants its AI agent to answer customer
questions with precise and up-todate
information. How does an Agentforce Data Library simplify and
enable this?
Options:
A- It automates the ingestion, taxonomical classification and
storage of knowledge in Data Cloud
for precision keyword search retrieval to ground prompts and
agents with relevant information.
B- It automates the ingestion, Indexing of data, and creates a
default retriever to be used in
prompts and agents for grounding with relevant information.
C- It automates the ingestion and optical character recognition
(OCR) processing of any PDF, and
indexes them to enable regular SQL query retrieval to ground
prompts and agents with relevant
information.
Answer:
Explanation:
Why is 'Automates Ingestion, Indexing, and Default Retriever
Creation' the correct answer?
An Agentforce Data Library is a key component in ensuring that
an AI agent provides precise and
up-to-date responses by:
Automating data ingestion Brings in data from various sources.
Indexing the data Organizes it efficiently for AI retrieval.
Creating a default retriever Enables the AI to fetch relevant data
dynamically when answering
customer queries.
Key Features of an Agentforce Data Library:
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1. Automates Data Ingestion
o Integrates real-time and historical data into Salesforce Data
Cloud.
o Ensures that relevant updates are continuously fed into the AI
system.
2. Indexes Data for Efficient Retrieval
o Enhances searchability for quick, context-aware responses.
o Enables fast AI response times while maintaining accuracy.
3. Creates a Default Retriever
o AI agents use the retriever to fetch the most relevant and
current information.
o The retriever grounds AI-generated responses using structured
and indexed data.
Why Not the Other Options?
A. Automates ingestion, taxonomical classification, and precision
keyword search retrieval
* Incorrect because Agentforce does not rely on keyword searches
but on indexing and AI-driven
retrieval.
C. Automates ingestion and OCR processing of PDFs
* Incorrect because OCR (Optical Character Recognition) is not the
primary function of an
Agentforce Data Library.
* AI grounding is based on indexed and structured data, not raw
OCR-extracted text.
Agentforce Specialist Reference
* Salesforce AI Specialist Material explains that Agentforce Data
Libraries automate data
ingestion, indexing, and retriever setup for AI-powered
responses.
* Salesforce Instructions for Certification confirm that AI
responses are grounded in structured
and indexed Data Libraries.
Question 9
Question Type: MultipleChoice
A Universal Containers administrator is setting up Einstein Data
Libraries. After creating a new
library, the administrator notices that only the file upload option
is available; there is no option to
configure the library using a Salesforce Knowledge base.
What is the most likely cause of this Issue?
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Options:
A- The current Salesforce org lacks the necessary Einstein for
Service permissions that support
the Knowledge-based Data Library option, so only the file upload
option is presented.
B- Salesforce Knowledge is not enabled in the organization;
without Salesforce Knowledge
enabled, the Knowledge-based data source option will not be
available in Einstein Data Libraries.
C- The administrator is not using Lightning Experience, which is
required to display all data
source options, Including the Knowledge base option, when
configuring Einstein Data Libraries.
Answer:
Explanation:
Why is 'Salesforce Knowledge is not enabled' the correct answer?
If an administrator only sees the file upload option in Einstein
Data Libraries and cannot configure
a Salesforce Knowledge base, the most likely reason is that
Salesforce Knowledge is not enabled
in the organization.
Key Considerations for Einstein Data Libraries:
1. Salesforce Knowledge Integration is Optional
o Einstein Data Libraries can pull knowledge data only if
Salesforce Knowledge is enabled.
o If Knowledge is not activated, the system will default to file
uploads as the only available
option.
2. How to Fix This Issue?
o The administrator should enable Salesforce Knowledge in Setup
Knowledge Settings.
o Once enabled, the option to configure Knowledge-based Data
Libraries will become available.
Why Not the Other Options?
A. The current Salesforce org lacks the necessary Einstein for
Service permissions
* Incorrect because even without certain permissions, the
Knowledge option would still be visible
but greyed out.
C. The administrator is not using Lightning Experience
* Incorrect because Einstein Data Libraries are accessible in both
Classic and Lightning, and
Lightning does not control Knowledge base visibility.
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Agentforce Specialist Reference
* Salesforce AI Specialist Material confirms that Salesforce
Knowledge must be enabled for Data
Libraries to use Knowledge as a data source.
* Salesforce Certification Guide explicitly states that file uploads
are the default option if
Knowledge is not available.
Question 10
Question Type: MultipleChoice
A sales manager needs to contact leads at scale with hyper-
relevant solutions and customized
communications in the most efficient manner possible. Which
Salesforce solution best suits this
need?
Options:
A- Einstein Sales Assistant
B- Prompt Builder
C- Einstein Lead follow-up
Answer:
Explanation:
Step 1: Define the Requirements
The question specifies a sales manager's need to:
* Contact leads at scale: Handle a large volume of leads
simultaneously.
* Hyper-relevant solutions: Deliver tailored solutions based on
lead-specific data (e.g., CRM data,
behavior).
* Customized communications: Personalize outreach (e.g., emails,
messages) for each lead.
* Most efficient manner possible: Minimize manual effort and
maximize automation.
This suggests a solution that leverages AI for personalization and
automation for scale, ideally
within the Salesforce ecosystem.
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Step 2: Evaluate the Provided Options
A . Einstein Sales Assistant
* Description: Einstein Sales Assistant is not a distinct,
standalone product in Salesforce
documentation as of March 2025 but is often associated with
features in Sales Cloud Einstein or
Einstein Copilot for Sales. It typically acts as an AI-powered
assistant embedded in the sales
workflow, offering suggestions (e.g., next best actions), drafting
emails, or summarizing calls.
* Analysis Against Requirements:
o Scale: It supports individual reps by enhancing productivity
(e.g., drafting personalized emails
quickly), but it doesn't inherently contact leads at scale
autonomously. It requires human
initiation for each interaction.
o Hyper-relevance: It leverages CRM data to provide relevant
suggestions, making it capable of
tailoring solutions.
o Customization: It can generate customized communications
(e.g., emails grounded in CRM
data), but this is manual or semi-automated.
o Efficiency: It streamlines rep tasks but lacks the autonomy to
handle large-scale outreach
without significant human oversight.
* Conclusion: Einstein Sales Assistant is a productivity tool for
reps, not a solution for
autonomous, large-scale lead contact. It's not the best fit.
B . Prompt Builder
* Description: Prompt Builder is a low-code tool within the
Einstein 1 Platform that allows users to
create reusable AI prompts for generating personalized content
(e.g., emails, summaries) based
on Salesforce CRM data. It integrates with generative AI models
and can be embedded in
workflows (e.g., via Flow) to automate content creation.
* Analysis Against Requirements:
o Scale: Alone, Prompt Builder generates content but doesn't
execute outreach. When paired with
automation tools like Flow or Agentforce, it can support large-
scale communication by generating
content for thousands of leads.
o Hyper-relevance: It uses CRM data (e.g., lead details from Data
Cloud) to craft highly relevant
messages or solutions tailored to each lead's context.
o Customization: It excels at producing customized
communications, allowing users to define
prompts that pull specific lead data for personalization.
o Efficiency: It reduces manual content creation effort, but
efficiency depends on integration with
an execution mechanism (e.g., Flow to send emails). Without this,
it's incomplete for outreach.
* Reference: Salesforce documentation states, ''Prompt Builder
lets you create prompt templates
Free Salesforce Certified Agentforce Specialist Exam Questions By
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that generate AI content grounded in your CRM data'' (Salesforce
Help: ''Creating Prompt
Templates'').
* Conclusion: Prompt Builder is a strong candidate for generating
hyper-relevant, customized
content efficiently. However, it requires additional tools for scale,
making it a partial but viable
solution.
C . Einstein Lead Follow-Up
* Description: There is no explicit product named ''Einstein Lead
Follow-Up'' in Salesforce's official
documentation as of March 08, 2025. This could be a misnomer or
a hypothetical reference to
features like Einstein Lead Scoring (prioritizing leads) or
Agentforce SDR (autonomous lead
nurturing). For fairness, let's assume it implies an AI-driven
follow-up mechanism for leads.
* Analysis Against Requirements:
o Scale: If interpreted as part of Agentforce (e.g., SDR Agent), it
could autonomously contact
leads at scale, handling thousands of interactions 24/7.
o Hyper-relevance: It could use CRM and external data to tailor
follow-ups, aligning with the need
for relevant solutions.
o Customization: It might generate personalized messages or
actions (e.g., booking meetings),
depending on implementation.
o Efficiency: An autonomous agent would maximize efficiency by
offloading outreach tasks from
reps.
* Issue: Without a verified product called ''Einstein Lead Follow-
Up,'' we can't confirm its
capabilities. Einstein Lead Scoring, for example, prioritizes leads
but doesn't contact them.
Agentforce SDR fits better but isn't listed.
* Conclusion: If this were Agentforce SDR, it'd be ideal. Given the
option's ambiguity, it's
unreliable as a verified answer.
Step 3: Identify the Best Fit Among Options
* Einstein Sales Assistant: Enhances rep productivity but lacks
scale and autonomy.
* Prompt Builder: Generates hyper-relevant, customized content
efficiently and can scale when
paired with automation tools like Flow or Agentforce. It's a
verifiable, existing tool that partially
meets the need.
* Einstein Lead Follow-Up: Potentially ideal if it implies
autonomous follow-up (e.g., Agentforce),
but it's not a recognized product, making it speculative.
Among the given options, Prompt Builder stands out because:
* It directly addresses hyper-relevance and customization via AI-
generated content tied to CRM
data.
Free Salesforce Certified Agentforce Specialist Exam Questions By
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* It can be scaled with Salesforce automation (e.g., Flow to send
emails to thousands of leads),
though this requires additional setup.
* It's efficient for content creation, a key bottleneck in lead
outreach.
Step 4: Consider the Ideal Solution (Agentforce Context)
The question aligns closely with Agentforce Sales Agents (e.g.,
SDR), which autonomously
contacts leads at scale, delivers hyper-relevant solutions, and
customizes communications using
Data Cloud and the Atlas Reasoning Engine. Salesforce
documentation notes, ''Agentforce SDR
autonomously nurtures inbound leads... crafting personalized
responses on preferred channels''
(Salesforce.com: ''Agentforce for Sales''). However, Agentforce
isn't an option here, so we must
choose from A, B, or C.
Step 5: Final Verification
* Prompt Builder Reference: ''Use Prompt Builder to generate
personalized sales emails or
summaries in bulk, integrated with Flow for automation''
(Trailhead: ''Customize AI Content with
Prompt Builder''). This confirms its capability for relevance and
customization, with scale
achievable via integration.
* No other option fully meets all criteria standalone. Einstein
Sales Assistant lacks scale, and
Einstein Lead Follow-Up lacks definition.
Thus, Prompt Builder (B) is the best choice among the provided
options, assuming it's paired with
automation for execution. Without that assumption, none fully
suffice, but Prompt Builder is the
most verifiable and closest fit.
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