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SOFT SKILLS -3 IMPORTANT QUESTIONS
1
How do LSRW skills work together?
2
What is active listening?
3
How does feedback improve communication?
4
What is peer evaluation in speaking practice?
5
What are the basic elements of a successful speech?
6a
Classify effective and ineffective checklist for effective public speaking based on classroom learning. Write
“effective checklist” or “ineffective checklist” next to each one
1. Organised content delivery -
2. No eye contact -
3. Ideas were confusing -
4. Poor delivery of the content -
5. Avoided filler words -
(or)
6b
Why is voice modulation important in public speaking?
7a
Compare verbal and non-verbal feedback in communication.
(or)
7b
Classify the following behaviours as either effective listening or listening barriers. Write either “effective
listening” or “listening barriers” next to each one.
Distraction -
Allowing the speaker to finish -
Poor body language -
Paying full attention -
Clarifying when needed -
8a
Explain the various strategies to enhance listening skill.
(or)
8b
How do peers evaluate a presentation?
9a
Comment on the significance of body language in effective Communication.
(or)
9b
Classify the following behaviours as either Active Listening or Passive Listening. Write "Active" or "Passive"
next to each one.
Nodding and giving verbal responses like “I see” or “That makes sense” -
Staring blankly without reacting while someone is talking -
Asking questions to understand better -
Checking phone while someone is speaking -
Maintaining eye contact and showing interest -
PART -C (Answer all the Questions)
10 a
Recommend ways to reduce the barriers to effective listening.
(or)
10b) Classify the following non-verbal cues as either Positive or Negative. Write "Positive" or "Negative" next
to each cue.
Nodding during a conversation -
Avoiding eye contact while speaking -
Smiling when someone is talking -
Crossing arms and looking away -
Sleeping during a session -
Maintaining eye contact while listening -
Frowning when someone is explaining something -
Leaning forward with interest -
Constantly checking the time during a conversation -
Giving a thumbs-up gesture -
11 a
Classify the following presentation behaviours as either Effective or Non-Effective. Write "Effective" or "Non-
Effective" next to each one.
Speaking clearly with confidence -
Reading the entire content from the slides -
Using appropriate hand gestures and eye contact -
Speaking too fast and rushing through slides -
Engaging the audience with questions -
Using too many filler words like "um", "uh", "you know" -
Making eye contact with the audience regularly -
Turning your back to the audience while presenting -
Using visuals (images, charts) to support key points -
Speaking in a flat, monotonous voice -
(or)
11b
Prepare a brief speech on “Effective Communication in the Workplace” using all elements of public speaking.
## 1. How do LSRW Skills work together?
LSRW skills (Listening, Speaking, Reading, and Writing) are interconnected and work together to facilitate
effective communication. For instance:
- *Listening* helps you understand the context and ideas.
- *Speaking* allows you to express your thoughts and engage with others.
- *Reading* provides you with knowledge and information.
- *Writing* enables you to convey your ideas in a structured format.
## 2. What is active listening?
Active listening is the process of fully concentrating on what the speaker is saying, understanding their
message, and responding thoughtfully. It involves:
- *Maintaining eye contact*: Showing engagement and interest.
- *Asking questions*: Clarifying doubts and seeking more information.
- *Paraphrasing*: Repeating back what you've understood in your own words.
## 3. How does feedback improve communication?
Feedback improves communication by:
- *Clarifying understanding*: Ensuring that the message is conveyed correctly.
- *Identifying areas for improvement*: Helping individuals refine their communication skills.
- *Encouraging open dialogue*: Fostering a culture of transparency and collaboration.
## 4. What is peer evaluation in speaking?
Peer evaluation in speaking involves assessing and providing feedback on someone's speaking skills, such as
clarity, confidence, and engagement. It's a valuable tool for improving communication skills and building
confidence.
## 5. What are the basic elements of a successful speech?
The basic elements of a successful speech include:
- *Clear purpose*: Defining the main message or objective.
- *Engaging content*: Using stories, examples, and visuals to capture the audience's attention.
- *Effective delivery*: Speaking confidently, making eye contact, and using appropriate body language.
- *Audience awareness*: Understanding the audience's needs, interests, and level of understanding.
- *Practice and preparation*: Rehearsing the speech to ensure a smooth delivery.
## 6a. Effective and Ineffective Checklist for Public Speaking
1. *Organised content delivery* - Effective checklist
2. *No eye contact* - Ineffective checklist
3. *Ideas were confusing* - Ineffective checklist
4. *Poor delivery of the content* - Ineffective checklist
5. *Avoided filler words* - Effective checklist
## 6b. Importance of Voice Modulation in Public Speaking
Voice modulation is crucial in public speaking as it helps convey emotions, emphasize key points, and keep
the audience engaged. It adds variety and depth to the speech, making it more impactful.
## 7a. Comparison of Verbal and Non-Verbal Feedback in Communication
- *Verbal feedback*: Directly spoken words that convey a message or response.
- *Non-verbal feedback*: Indirect cues like body language, facial expressions, and tone of voice that convey
emotions and reactions.
## 7b. Classification of Listening Behaviours
1. *Distraction* - Listening barriers
2. *Allowing the speaker to finish* - Effective listening
3. *Poor body language* - Listening barriers
4. *Paying full attention* - Effective listening
5. *Clarifying when needed* - Effective listening
## 8a. Strategies to Enhance Listening Skills
1. *Active listening*: Fully concentrating on what the speaker is saying.
2. *Maintaining eye contact*: Showing engagement and interest.
3. *Asking clarifying questions*: Ensuring understanding.
4. *Avoiding distractions*: Minimizing interruptions.
## 8b. Peer Evaluation of a Presentation
Peers evaluate a presentation based on content, delivery, engagement, and overall impact.
## 9a. Significance of Body Language in Effective Communication
Body language conveys emotions, attitudes, and intentions, playing a vital role in effective communication.
## 9b. Classification of Listening Types
1. *Nodding and giving verbal responses* - Active
2. *Staring blankly without reacting* - Passive
3. *Asking questions to understand better* - Active
4. *Checking phone while someone is speaking* - Passive
5. *Maintaining eye contact and showing interest* - Active
## 10a. Reducing Barriers to Effective Listening
1. *Minimizing distractions*: Creating a conducive environment.
2. *Practicing active listening*: Fully engaging with the speaker.
3. *Asking questions*: Clarifying doubts.
## 10b. Classification of Non-Verbal Cues
1. *Nodding during a conversation* - Positive
2. *Avoiding eye contact while speaking* - Negative
3. *Smiling when someone is talking* - Positive
4. *Crossing arms and looking away* - Negative
5. *Sleeping during a session* - Negative
6. *Maintaining eye contact while listening* - Positive
7. *Frowning when someone is explaining something* - Negative
8. *Leaning forward with interest* - Positive
9. *Constantly checking the time during a conversation* - Negative
10. *Giving a thumbs-up gesture* - Positive
## 11a. Classification of Presentation Behaviours
1. *Speaking clearly with confidence* - Effective
2. *Reading the entire content from the slides* - Non-Effective
3. *Using appropriate hand gestures and eye contact* - Effective
4. *Speaking too fast and rushing through slides* - Non-Effective
5. *Engaging the audience with questions* - Effective
6. *Using too many filler words* - Non-Effective
7. *Making eye contact with the audience regularly* - Effective
8. *Turning your back to the audience while presenting* - Non-Effective
9. *Using visuals to support key points* - Effective
10. *Speaking in a flat, monotonous voice* - Non-Effective
## 11b. Brief Speech on "Effective Communication in the Workplace"
"Effective communication is the backbone of any successful organization. It involves clear and concise
messaging, active listening, and awareness of non-verbal cues. By practicing effective communication, we
can build stronger relationships, resolve conflicts, and achieve our goals. Let's strive to communicate
effectively and make our workplace a more productive and harmonious environment."
