Job Description
Public Area Supervisor
DJob band:
i
v
i
s
i
o
n
:
R
o
o
m
s
Reports Senior Housekeeping Department: Housekeeping
to:5 Supervisor / Executive
Housekeeper /
Rooms Division Manager
JOB OVERVIEW
Responsible for maintaining a high degree of cleanliness in the assigned areas of the hotel,
both in front and back of house. Make the difference.
At Nam Nghi Phu Quoc Resort, we want our guests to feel special, cosmopolitan and in the know which
means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking
ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create
moments that make people feel special.
DUTIES AND RESPONSIBILITIES
Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance,
according to the employee handbook.
Having a complete knowledge of the hotel product, including room types rates, relative features
and facilities, food and beverage outlets/promotions, spa and fitness center.
Accomplishing special projects as assigned by the Executive Housekeeper.
Being available to handle situations which may develop and require immediate attention.
Having knowledge of all types of cleaning equipment and chemicals, ensuring proper levels of
stock are maintained at all times.
Being willing to work on weekends and holidays.
Overseeing and ensuring thorough cleaning of entrances, lobby, function rooms, restaurants,
restrooms and all guests and staff lounges.
Being able to exhibit strong supervisory skills.
Monitoring all furniture items in guest related areas. Reporting damages to the Executive
Housekeeper
Ensuring the proper cleaning of light fixtures and glass inside the lobby
Ensuring proper maintenance of all floor surfaces.
Responsible for the accurate roster of all public area staffs according to the occupancy or
functions.
Issuing all cleaning attendants with daily work schedules and make sure sequence is followed.
Responsible for communicating with engineering department on any problems or issues
concerning the equipment that requires their assistance.
Ensuring that new employees are properly trained. Observing and guiding new employees to
ensure that they carry out their duties properly and accurately and adhere to the rules and
regulations of the department.
Ensuring that the assigned working hours and meal breaks are adhered to by themselves
primarily and by the employees accordingly.
Document the ability and work performance of employees continually, informing the executive
housekeeper if performance is not satisfactory.
Attending and participating in trainings and meetings as required.
Performing any duties as requested by the management.
ACCOUNTABILITY
Number of employees supervised:
Direct PA Attendants
Indirect NA
Annual Operating Profit/Payroll Budget:
• NA
Key Metrics:
• NA
Decision Making Responsibilities (Decision Rights):
• NA
QUALIFICATIONS AND REQUIREMENTS
Required Skills:
Good in inter-personality and supervisory skill
Proficiency in English and knowledge of computer
Good in driving results and people management, development
Qualifications:
At least Vocational diploma in any field
Experience:
• At least 2 year experience in housekeeping supervisory level
KEY RELATIONSHIPS
Key Internal Relationships:
• Resort Employees
Key External Relationships:
• Interacts with guests and individuals inside the resort to create a good environment not only for guest
but also for staff
By signing below, I have read all the points of this Job Description and agree to perform them to the best
of my ability as well as other tasks as assigned by my immediate supervisor.
Department Head’s Signature Associate’s Signature
Date Date
