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Phone 877-289-2829
Operating Manual
Pure IP-PBX

KX-NCP500/KX-NCP1000
Model No.

KX-TDE100/KX-TDE200/KX-TDE600
Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000

Thank you for purchasing a Panasonic Pure IP-PBX.

Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 5.0000 or later

KX-TDE100/KX-TDE200: PMMPR Software File Version 5.0000 or later
KX-TDE600: PGMPR Software File Version 5.0000 or later
Document Version: 2011-10
Feature Highlights

Feature Highlights
IP Communication Easy Operation
This PBX supports IP communication using A Panasonic telephone that is equipped with
a variety of IP telephones, such as the KX-NT300 a Navigator Key/Jog Dial and a display helps
R
series with Self Labeling and/or Bluetooth you to access desired features easily. Also, you
wireless headsets, Panasonic IP Softphones will be informed of the arrival of an incoming call
and SIP Extensions. or a message waiting by the lamp if it is equipped.

IP Proprietary
Telephone ENTER

Navigator Key Jog Dial

IP Softphone SIP Extension Message/Ringer Lamp

Consult your dealer 1.1 Before Operating the Telephones

(Page 18)
Cellular Phone Features Wireless System
This PBX supports the use of cellular phones This PBX optionally supports a Portable Station
with the PBX. Cellular phones can make and (PS) system. PSs can be used in the PBX
receive calls as if they were registered with other wired telephones.
extensions.

1.6 Cellular Phone Features (Page 167) 1.3.78 Wireless XDP Parallel Mode
(Page 152)

Simplified Voice Message Call Center

This PBX offers a built-in Call Center feature
You can set incoming calls to be redirected
called Incoming Call Distribution (ICD) Group.
to your message box to let callers leave voice
Incoming calls to an ICD Group can be queued
messages when you are unable to answer
or redirected to a preprogrammed destination,
the phone.
answered in order of priority and monitored by
Hello, this a supervisor extension.
is 204. Please ICD Group

leave your
message.

Customers Queuing

1.3.64 SVM (Simplified Voice Message) 1.3.36 ICD GROUP FEATURES (Page 96)
(Page 126)

2 Operating Manual Document Version 2011-10

 Feature Highlights

Communication Assistant (CA) CA Call Accounting

CA Client users can connect to the PBX without This application can calculate call cost estimates
using an external server. CA Client users can and track call activity for calls that are made
make calls by clicking in a phonebook on their through the PBX. Installing the CA Call
PC, as well as use many other features. Accounting web server software allows you to
access CA Call Accounting from any PC by using
PC
a web client. You can sort and view, print, or
(Client)
export call information with the web client.

PC
(Client)

PC PC
(Client) PC (Client)
(Web Server)

Consult your dealer Consult your dealer

In This Manual,
• The following abbreviations are used:
APT ® Analog Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
• The illustrations of the PBX are based on the KX-NCP500.
• The following icons are used frequently.

!! Hints Conditions

Notice
• This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be
available for SIP Extensions, depending on your telephone type.
• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
• Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over
connected networks

NOTES
• Some optional hardware, software, and features are not available in some areas, or for some PBX models.
Please consult your certified Panasonic dealer for more information.

Document Version 2011-10 Operating Manual 3

Feature Highlights

• This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.
For detailed information about each feature or setting, refer to the Feature Manual or PC Programming
Manual.
• In this manual, several kinds of PTs appear, as follows:
– IP Proprietary Telephone (IP-PT)
– Digital Proprietary Telephone (DPT)
– Analog Proprietary Telephone (APT)
– Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
• IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT
Programming Manual.
• Product specifications are subject to change without notice.
• The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should
refer to the Operating Instructions of the KX-NT400.

Notes for SIP Extension Users

Before using a SIP Extension, please read the following notes.
a. The following features are available for SIP Extension users:
– Making calls
– Answering calls
– Holding calls
– Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only
available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded
to their latest versions. Refer to "1.5.1 Operation List". For more details, consult your dealer.
d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through
KX-HGT100 programming.
e. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types may
vary depending on the type of telephone being used. For example, when you put a call on hold, a specific
tone for the SIP Extension may be heard, or no tone may be heard.
f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on
the type of telephone being used.

Trademarks
• The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under license.
• All other trademarks identified herein are the property of their respective owners.

4 Operating Manual Document Version 2011-10

 Safety Notices

Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:

This notice means that misuse could result in death

WARNING or serious injury.

This notice means that misuse could result in injury

CAUTION or damage to property.

Document Version 2011-10 Operating Manual 5

Important Information

Important Information
SAVE THESE INSTRUCTIONS

WARNING
SAFETY REQUIREMENTS
For All Telephone Equipment
• The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
• Follow all warnings and instructions marked on the product.
• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
• Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
• Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
• Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.

For the PBX

• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
• Unplug the unit(s) from the AC outlet if the system emits smoke, an abnormal smell or makes unusual
noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an
authorized Panasonic Factory Service Center.
• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a
grounded outlet that has been installed according to applicable regulations.
• Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out
parts that could result in a fire or electric shock.

6 Operating Manual Document Version 2011-10

 Important Information

[For KX-NCP Series PBX Users Only]

• Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

[For KX-TDE Series PBX Users Only]

• Do not dispose of batteries in a fire, as they may explode. Dispose according to local regulations.

CAUTION
SAFETY REQUIREMENTS
For All Telephone Equipment
• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or
aerosol cleaners.
• The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and
vibration, and should not be exposed to direct sunlight.

For the PBX

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
• When this product is no longer in use, make sure to detach it from the rack (for KX-NCP series PBXs)/wall
(for KX-TDE series PBXs).
• To protect this unit from static electricity, do not touch any external connectors of the unit.

[For KX-NCP Series PBX Users Only]

• To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord.

SECURITY REQUIREMENTS
In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do
so may result in:
• Loss, leakage, falsification or theft of user information.
• Illegal use of the PBX by a third party.
• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:
1. Information stored on the SD Memory Card:
Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal
Identification Numbers (PINs), etc.
2. Information sent from the PBX to a PC or other external device:

Document Version 2011-10 Operating Manual 7

Important Information

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements
1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be
easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access
to prevent data leakage.
2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the PBX for repair or handing it over to a third party.
a. Make a backup of data stored on the SD Memory Card.
b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.
6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.
7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that
information becomes the responsibility of the customer. Before disposing of the PC or other external device,
ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically
unusable.

Notice

SAFETY REQUIREMENTS
For All Telephone Equipment
• Read and understand all instructions.

For the PBX

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent
lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.
• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:
1. Disconnect the PBX from all CO lines.
2. Connect known working single line telephones (SLTs) to those CO lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected
to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO
lines until it has been serviced by an authorized Panasonic Factory Service Center.

Notes

SAFETY REQUIREMENTS
For All Telephone Equipment
• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

8 Operating Manual Document Version 2011-10

 Important Safety Instructions

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
• Do not use a telephone in the vicinity of a gas leak to report the leak.

[For KX-NCP Series PBX Users Only]

Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g., use of power
strips).

SAVE THESE INSTRUCTIONS

Document Version 2011-10 Operating Manual 9

Attention

Attention
• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
• For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:
All features of the PC Phone software are available for 90 days from the date of installation.
After this period expires, the following buttons on the Operation Screen will become unavailable:
– Recording
– TAM
– Voice Memo
– Text Memo
– Speed
To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350
(PC Phone, 5 licenses).

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate

10 Operating Manual Document Version 2011-10

 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

F.C.C. REQUIREMENTS AND RELEVANT

INFORMATION
1. Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the side of this equipment is a label that contains, among other information, a product identifier in the
following format:

[For KX-NCP Series PBX Users Only]

US: ACJMF04BKX-NCP500

[For KX-TDE Series PBX Users Only]

US:AAAEQ##TXXXX

If requested, this number must be provided to the telephone company.

Installation must be performed by a qualified professional installer. If required, provide the telephone
company with the following technical information:
• Telephone numbers to which the system will be connected
• Make: Panasonic
• Model:
KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200/KX-TDE600
• Certification No.: found on the side of the unit
• Ringer Equivalence No.
KX-NCP500/KX-NCP1000: 0.4B
KX-TDE100/KX-TDE200: 0.3A
KX-TDE600: 0.4B
• Facility Interface Code
KX-NCP500/KX-NCP1000: 02LS2, 04DU9.BN/DN/1KN/1SN
KX-TDE100/KX-TDE200: 02LS2, 04DU9.BN/DN/1KN/1SN
KX-TDE600: 02LS2, 04DU9.BN/DN/1KN/1SN
• Service Order Code
KX-NCP500/KX-NCP1000: 9.0F, 6.0P
KX-TDE100/KX-TDE200: 9.0F, 6.0P
KX-TDE600: 9.0F, 6.0P
• Required Network Interface Jack
KX-NCP500/KX-NCP1000: RJ45S, RJ48C
KX-TDE100/KX-TDE200: RJ21X, RJ48C, RJ2HX
KX-TDE600: RJ21X, RJ48C
2. Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the local telephone company.

[For KX-NCP Series PBX Users Only]

The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-NCP500.
The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier
products, the REN is separately shown on the label.

[For KX-TDE Series PBX Users Only]

For products approved after July 23, 2001, the REN for this product is part of the product identifier that has
the following format:

Document Version 2011-10 Operating Manual 11

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

• US:AAAEQ##TXXXX
The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier
products, the REN is separately shown on the label.
3. Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But if advance notice isn’t practical, the
telephone company will notify the customer as soon as possible. Also, you will be advised of your right to
file a complaint with the FCC if you believe it is necessary.
4. Changes in Telephone Company Communications Facilities, Equipment, Operations and
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice
in order for you to make necessary modifications to maintain uninterrupted service.
5. Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached
warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
6. Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
7. Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation
of this equipment does not disable your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified installer.

Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

CAUTION
• Any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.
• The software contained in the ARS and TRS features to allow user access to the network must be
upgraded to recognize newly established network area codes and exchange codes as they are placed
into service.
Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they
are established will restrict the customer and users of the PBX from gaining access to the network and
to these codes.
KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

12 Operating Manual Document Version 2011-10

 Table of Contents

Table of Contents
1 Operation ................................................................................................17
1.1 Before Operating the Telephones .................................................................................18
1.1.1 Before Operating the Telephones ..................................................................................18
1.2 Basic Operations .............................................................................................................28
1.2.1 Making Calls ...................................................................................................................28
1.2.2 Answering Calls ..............................................................................................................30
1.3 Telephone Features and Operation ...............................................................................32
1.3.1 Absent Message .............................................................................................................32
1.3.2 Account Code Entry .......................................................................................................33
1.3.3 Alternate Calling—Ring/Voice ........................................................................................34
1.3.4 Automatic Callback Busy (Camp-on) .............................................................................34
1.3.5 BGM (Background Music) ..............................................................................................36
1.3.6 Call Hold .........................................................................................................................36
1.3.7 Call Monitor ....................................................................................................................39
1.3.8 Call Park .........................................................................................................................39
1.3.9 Call Pickup .....................................................................................................................41
1.3.10 Call Splitting ...................................................................................................................42
1.3.11 Call Transfer ...................................................................................................................43
1.3.12 CALL WAITING FEATURES ..........................................................................................48
1.3.13 Call Waiting Tone ...........................................................................................................53
1.3.14 Character Entry ..............................................................................................................53
1.3.15 Conference .....................................................................................................................56
1.3.16 Conference, Unattended ................................................................................................60
1.3.17 Conference Group Call ...................................................................................................62
1.3.18 Data Line Security ..........................................................................................................68
1.3.19 DISA (Direct Inward System Access) .............................................................................69
1.3.20 DND (Do Not Disturb) .....................................................................................................72
1.3.21 Door Open ......................................................................................................................75
1.3.22 Doorphone Call ..............................................................................................................76
1.3.23 EFA (External Feature Access) ......................................................................................77
1.3.24 Executive Busy Override ................................................................................................77
1.3.25 Extension Dial Lock ........................................................................................................79
1.3.26 Extension Feature Clear .................................................................................................80
1.3.27 Extension PIN (Personal Identification Number) ............................................................81
1.3.28 External Relay ................................................................................................................82
1.3.29 External Sensor ..............................................................................................................83
1.3.30 FWD (Call Forwarding) ...................................................................................................83
1.3.31 Hands-free Answerback .................................................................................................90
1.3.32 Hands-free Operation .....................................................................................................91
1.3.33 Headset Operation .........................................................................................................91
1.3.34 HOSPITALITY FEATURES ............................................................................................95
1.3.35 Hot Line ..........................................................................................................................95
1.3.36 ICD GROUP FEATURES ...............................................................................................96
1.3.37 ICD Group Features—Call Log History for ICD Group ...................................................97
1.3.38 ICD Group Features—Incoming Call Queue Monitor .....................................................98
1.3.39 ICD Group Features—Log-in/Log-out ............................................................................99
1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control ............................101
1.3.41 ICD Group Features—Manual Queue Redirection .......................................................103
1.3.42 ICD Group Features—Supervisory ..............................................................................103
1.3.43 Message Waiting ..........................................................................................................106
1.3.44 Mute .............................................................................................................................108
1.3.45 Off-hook Monitor ...........................................................................................................108

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Table of Contents

1.3.46 OHCA (Off-hook Call Announcement) .........................................................................109

1.3.47 One-touch Dialing .........................................................................................................109
1.3.48 Paging ..........................................................................................................................110
1.3.49 Paralleled Telephone ...................................................................................................112
1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number)
Extension ......................................................................................................................113
1.3.51 Printing Message ..........................................................................................................116
1.3.52 Privacy Release ...........................................................................................................117
1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation) .................117
1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction) ....................118
1.3.55 Private Network Features—COLP (Connected Line Identification Presentation) ........119
1.3.56 Private Network Features—COLR (Connected Line Identification Restriction) ...........119
1.3.57 Private Network Features—TIE Line Access ...............................................................120
1.3.58 Quick Dialing ................................................................................................................121
1.3.59 Redial, Last Number .....................................................................................................121
1.3.60 Room Status Control ....................................................................................................121
1.3.61 Self Labeling (KX-NT366 only) .....................................................................................124
1.3.62 Speed Dialing, Personal ...............................................................................................125
1.3.63 Speed Dialing, System .................................................................................................126
1.3.64 SVM (Simplified Voice Message) .................................................................................126
1.3.65 TAFAS (Trunk Answer From Any Station) ...................................................................136
1.3.66 Timed Reminder ...........................................................................................................137
1.3.67 Time Service ................................................................................................................138
1.3.68 Verification Code Entry .................................................................................................139
1.3.69 VOICE MAIL FEATURES .............................................................................................139
1.3.70 Voice Mail Features—LCS (Live Call Screening) .........................................................140
1.3.71 Voice Mail Features—Two-way Record .......................................................................142
1.3.72 Voice Mail Features—Voice Mail Integration ...............................................................143
1.3.73 Wake-up Call ................................................................................................................145
1.3.74 Walking COS ................................................................................................................147
1.3.75 Walking Extension ........................................................................................................148
1.3.76 Walking Extension, Enhanced ......................................................................................149
1.3.77 Whisper OHCA .............................................................................................................151
1.3.78 Wireless XDP Parallel Mode ........................................................................................152
1.4 Display Features ...........................................................................................................153
1.4.1 Call Log, Incoming ........................................................................................................153
1.4.2 Call Log, Outgoing ........................................................................................................155
1.4.3 Directories ....................................................................................................................158
1.4.4 System Feature Access ...............................................................................................159
1.5 Using a KX-HGT100 SIP Extension .............................................................................164
1.5.1 Operation List ...............................................................................................................164
1.5.2 Speed Dialing ...............................................................................................................165
1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s
Telephone ....................................................................................................................166
1.6 Cellular Phone Features ...............................................................................................167
1.6.1 Cellular Phone Features ...............................................................................................167
2 Manager Operation ..............................................................................171
2.1 Manager Service Features ............................................................................................172
2.1.1 Dial Tone Transfer ........................................................................................................172
2.1.2 External BGM (Background Music) ..............................................................................172
2.1.3 OGM (Outgoing Messages) .........................................................................................173
2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor
Release ........................................................................................................................175
2.1.5 Remote Extension Dial Lock ........................................................................................176

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2.1.6 Time Service Mode Control ..........................................................................................176

3 Customizing Your Phone & System ...................................................179
3.1 Personal Programming .................................................................................................180
3.1.1 Programming Information .............................................................................................180
3.1.2 Personal Programming .................................................................................................180
3.1.3 Programming Feature Clear .........................................................................................189
3.1.4 Customizing the Buttons ..............................................................................................191
3.2 Manager Programming .................................................................................................197
3.2.1 Programming Information .............................................................................................197
3.2.2 Manager Programming .................................................................................................197
3.3 System Programming ...................................................................................................200
3.3.1 Programming Information .............................................................................................200
3.3.2 System Programming ...................................................................................................203
4 Appendix ...............................................................................................207
4.1 Troubleshooting ............................................................................................................208
4.1.1 Troubleshooting ............................................................................................................208
4.2 Feature Number Table ..................................................................................................211
4.2.1 Feature Number Table .................................................................................................211
4.3 Tone ................................................................................................................................220
4.3.1 Tone .............................................................................................................................220
4.4 Revision History ............................................................................................................224
4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version 2.02xx ...............................224
4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1xxx ...............................224
4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx ...............................224
4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................225
4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx .................................225
4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx .................................225
4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx .................................226
4.4.8 KX-TDE600 PGMPR Software File Version 3.0xxx .....................................................226
4.4.9 KX-TDE600 PGMPR Software File Version 4.1xxx .....................................................226
4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx .....................................................227
Index............................................................................................................229

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Table of Contents

16 Operating Manual Document Version 2011-10

 Section 1
Operation

This chapter shows you step by step how to use each

feature. Read this chapter to become familiar with the
many useful features of this PBX.

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1.1.1 Before Operating the Telephones

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
• Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT346 or KX-NT366)
• SIP Extension
(e.g., KX-HGT100)
• Panasonic Proprietary Telephone (PT)
(e.g., KX-T7636 or KX-DT346)
• Panasonic Portable Station (PS)
(e.g., KX-WT125, KX-TD7690)
• Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
proprietary telephone with a special feature button such as REDIAL
or a display (Display PT) or both, you can
follow the operation with the button or display messages for easy programming.
If you use a large display telephone (e.g., KX-NT346 or KX-T7636), you can follow the displayed messages
to use the features. If your telephone does not have feature buttons and/or a display, you may operate the
PBX by entering a feature number instead. Follow the operation for your type of telephone.
If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary
telephone.
• If you use a Panasonic
proprietary telephone which does
not have feature buttons, you
may change one of the unused
flexible buttons to a feature
button. Refer to
"3.1.4 Customizing the Buttons".

Registration for your Portable Station (PS)/SIP Extension

Your PS/SIP Extension must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Personal Programming". For SIP Extension users, follow the instructions for your SIP
Extension.

Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if required).
There are two types of feature numbers as follows:
• Flexible feature number
• Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers
for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed
the feature number. Write the new number in the "Feature Number Table" (Appendix).

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If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.

Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display
In this manual, you will see "the display …". This refers to the display of a Panasonic proprietary telephone. If
your telephone is not a Panasonic display proprietary telephone, the message will not be displayed.
If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some
proprietary telephones also give you easy access to features. A message is displayed depending on the
feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the
Navigator Key, you can access the desired feature.
Furthermore, depending on the display proprietary telephone, you can operate features or make calls using
the display message. Refer to "1.4 Display Features".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display.
Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired
items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction.
The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

Up Up
(Level increases) Left Right (Level increases)
(counter-clockwise) (clockwise)

Left ENTER Right

Level decreases Level increases

Down Down
(Level decreases) (Level decreases)

Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NCP500.

Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.

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1.1.1 Before Operating the Telephones

Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a Seize a CO line (One of the
(CO)
single line telephone. OR
following).
9 • Press the CO button.
OR • Dial automatic line access
See "Programming" for Related number 9.
Programming if necessary. 8 CO line
group no. • Dial CO line group access
number and CO line group
number.
Off-hook (One of the following). Press the Call button on the
• Lift the handset. Doorphone.
• Press the SP-PHONE button.
• Press the MONITOR button.
(To start talking, lift the
handset.)
• Press TALK button.
On-hook (One of the following). Press the hookswitch lightly.
• Hang up.
• Press the SP-PHONE button.
• Press the MONITOR button.
• Press CANCEL button.
Press the corresponding feature Talk.
button on the proprietary
telephone.

desired no. Enter the required number. You will hear a busy,
<Example> confirmation, dial, ring or
ringback tone.
account code
B. Tone: Busy Tone
C. Tone: Confirmation Tone
Enter the account code.
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone

extension no. Dial an extension number. outside Dial outside phone number.
phone no.

phone no. Dial the telephone number. dial key Press any dial key (0–9, , #).

HOLD
Press the HOLD button on your SIP
Extension.

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When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature
buttons described below. For a PS user, refer to "Operating Instructions" for the PS. These buttons make
operations simple. The illustrations may differ from the buttons on your telephone.

Buttons on the PT
Flexible Buttons: SP-PHONE:
Used to make or receive an Used for hands-free operation.
outside call (CO button), or as a
feature button. Button
assignment is required.
Refer to "Customized Buttons"
SP-PHONE

for details.

AUTO DIAL/STORE: PAUSE:

PAUSE

Used for System/Personal Used to insert a pause when storing a

Speed Dialing or storing telephone number. This button also
program changes. functions as the PROGRAM button
AUTO DIAL
when there is no PROGRAM button on
your telephone.
STORE

REDIAL: MESSAGE:
Used to redial the last dialed Used to leave a message waiting
number. indication or call back the party who left
the message waiting indication.
REDIAL MESSAGE

INTERCOM: Soft Buttons:

Used to make or receive Used to select the item displayed on
intercom calls. the bottom of the display.

INTERCOM

MONITOR: AUTO ANS (Auto Answer)/

MONITOR

Used for hands-free dialing. MUTE:

You can monitor the party’s Used to receive an incoming call in
voice in hands-free mode. hands-free mode or mute the
AUTO ANS
microphone during a conversation.

MUTE

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1.1.1 Before Operating the Telephones

TRANSFER: HOLD:
Used to transfer a call to Used to place a call on hold.
another party.

TRANSFER HOLD

FLASH/RECALL: CONF (Conference):

Used to disconnect the current Used to establish a multiple party
call and make another call conversation.
without hanging up.
FLASH/
This button can also be used as
CONF
RECALL
a CANCEL button while
on-hook.

VOICE CALL
VOICE CALL/MUTE: Call Forwarding (FWD)/Do Not
Used to monitor an intercom call Disturb (DND):
MUTE
automatically, but it cannot be Used to perform Call Forwarding
used for hands-free (FWD) or Do Not Disturb (DND).
conversations. It also mutes the
handset microphone during a FWD/DND

conversation.

PROGRAM
PROGRAM: ANSWER
ANSWER:
Used to enter and exit the Used to answer an incoming call.
Programming mode.

RELEASE
RELEASE: Navigator Key/Jog Dial/Volume
Used to disconnect the line. Key:
Used to adjust the volume and the
display contrast or select desired
items.

VOL

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Programmable Feature MODE:

(PF)
(PF): MODE
Used to shift the display to access
Located on the upper part of the various features.
Flexible button array or on the
DSS Console.
Assigns the desired button and
used to access the stored
feature. Mostly used as a
One-touch Dialing button. (Only
the "F and number" may be
shown on some telephones.)
SELECT: SHIFT:
SELECT SHIFT
Used to select the displayed Used to access the second level of Soft
item or to call the displayed button features.
phone number.
ENTER: CANCEL:
Used to confirm the selected Used to cancel the selected item.
item.

NEXT PAGE:
Used to switch the page for the
Self Labeling feature.
(KX-NT366 only)

Customized Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. To customize, refer to "3.1.4 Customizing the Buttons".

Button Feature

Used to access an idle CO line for making outside calls.

Loop-CO (L-CO)
Incoming outside calls from any CO line arrive at this button.
Used to access an idle CO line in a specified CO line group for making
outside calls.
Group-CO (G-CO)
Incoming calls from CO lines in the assigned CO line group arrive at this
button.
Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.
Direct Station Selection Used to access an extension with one touch.
(DSS) It is also possible to be changed to the other feature button.
One-touch Dialing Used to access a desired party or system feature with one touch.
Incoming Call Distribution Used to access a specified incoming call distribution group for making or
Group (ICD Group) receiving calls.
Used to leave a message waiting indication or call back the party who left
Message
the message waiting indication.
Message for Another
Used to have a Message button for another extension.
Extension

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1.1.1 Before Operating the Telephones

Button Feature

Call Forwarding (FWD)/Do

Not Disturb (DND)—Both Used to forward all calls to a specified destination or refuse.
calls
FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.
FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.
Group FWD—Both calls Used to forward all the calls to your group to a specified destination.
Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.
Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.
Account Used to enter an account code.
Conference Used to establish a multiple party conversation.
Used to disconnect the current call and make another call without hanging
Terminate
up.
External Feature Access Used to access special features offered by a host PBX or a telephone
(EFA) company.
Call Park Used to park or retrieve a call in a preset parking zone.
Call Park (Automatic Park
Used to park a call in an idle parking zone automatically.
Zone)
Call Log Used to show the incoming call information.
Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.
Log-in/Log-out Used to switch between the log-in and log-out mode.
Log-in/Log-out of a specified Used to have a Log-in/Log-out button for another incoming call distribution
group group.
Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.
Used to transfer the longest waiting call in the queue of an incoming call
Hurry-up
distribution group to the overflow destination.
Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.
System Alarm Used to confirm a PBX error.
Time Service (Day/Night/
Used to switch the time service mode.
Lunch/Break)
Answer Used to answer an incoming call.
Used to disconnect the line during or after a conversation or to complete
Release
a Call Transfer.
Used to change the toll restriction level of other extension users
Toll Restriction (TRS)
temporarily.
Calling Line Identification
Used to switch between the CLIP and CLIR services.
Restriction (CLIR)
Connected Line Identification
Used to switch between the COLP and COLR services.
Restriction (COLR)

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 1.1.1 Before Operating the Telephones

Button Feature

Headset Used to talk using the headset.

Time Service Switching Mode
Used to switch the time service mode, Automatic or Manual.
(Automatic/Manual)
Two-way Record Used to record a conversation into your own mailbox.
Two-way Transfer Used to record a conversation into the mailbox of a specific extension.
Used to record a conversation into the mailbox of a specific extension with
One-touch Two-way Transfer
one touch.
Used to monitor your own voice mailbox while an incoming caller is leaving
Live Call Screening (LCS)
a message and, if desired, intercept the call.
Used to transfer a call to the mailbox of a specified extension. Also used
Voice Mail Transfer
to access some voice mail features with one touch.
Network Direct Station Used to access an extension connected to other PBXs in the network with
Selection (NDSS) one touch.
CTI Used to access CTI features.
Check-in Used to switch the room status of extensions from Check-out to Check-in.
Check-out Used to switch the room status of extensions from Check-in to Check-out.
Used to switch the room status of extensions between Ready and Not
Cleaned-up
Ready.
Primary Directory Number
Used to make and receive both outside and intercom calls.
(PDN)
Secondary Directory Number Used to show the current status of another extension, call the extension,
(SDN) and pick up or transfer calls to it.

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1.1.1 Before Operating the Telephones

How to Follow the Steps

An example of system operation is shown below.

Calling Another Extension

Feature title

Intercom Call

PT and SLT Extn.

PT/SLT/PS/SIP
Operation steps
extension no.
OR
The description of the
icons are explained on
(DSS)
"Icon Descriptions".
Off-hook. Dial extension number Talk.
or press DSS.

The DSS button light shows the current status as follows:

Off: The extension is idle. Conditions
Red on: Your or another extension is using the line.

To call using a directory, refer to "1.4.3 Directories". Hints

For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the SP-
PHONE button (refer to "1.3.37 Hands-free Operation").

Customizing Your Phone

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.
3.1.3 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.

Programming References: The related or required programming is noted.

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 1.1.1 Before Operating the Telephones

Connection Example
This diagram shows you a connection example.

Private ITSP*1
Telephone Company IP Network Network

WAN
Remote PC

Router DCE*2
(e.g., ADSL
Modem)
PBX

PC

IP-PT

SLT
IP Softphone, CA*3 Client PC
PC Fax Machine

APT DSS Console

Printer SIP Extension

Wireless Phone

DPT DSS Console

External Sensor/ IP-CS PS
External Relay Device
USB

PS CS
KX-T7636/ PC CTI Server
Doorphone & Door Opener KX-T7633

USB
External Music Source
KX-DT346/ PC PC
Voice Processing KX-DT343
System
Pager/ Amplifier
Speaker
PC
KX-T7600 KX-T7600

KX-DT300 KX-DT300

*1
ITSP: Internet Telephony Service Provider
*2
DCE: Data Circuit Terminating Equipment
*3
CA: Communication Assistant

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1.2.1 Making Calls

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call
– Operator Call
– Calling an Outside Party

Intercom Call
You can call another extension user.

PT/SLT/PS/SIP Extn.

extension no.
OR

(DSS)
OR
*
Off-hook. (SDN) Talk.
Dial extension number,
or press DSS or SDN.

• The DSS button light shows the current status as follows:

Off: The extension is idle.
Red on: Your or another extension is using the line.
• * You have to press the SDN button once or twice depending on the mode of the SDN button.
For details, refer to "1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension".

• To call using a directory, refer to "1.4.3 Directories".

• For quick operation
If you are an operator or dial some extensions frequently, DSS buttons are useful.
• Hands-free Operation
You can make an intercom call and have a conversation in hands-free mode using the
SP-PHONE button (refer to "1.3.32 Hands-free Operation").

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
• 3.1.4 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.

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 1.2.1 Making Calls

Operator Call
You can call an extension or a group assigned as the operator.

PT/SLT/PS/SIP Extn.

Off-hook. Enter 0.

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your
PBX.
Select one of the following methods:

Automatic Line Access

PT/SLT/PS/SIP Extn.

(L-CO)
OR
outside
phone no.
9
Off-hook. Press L-CO or Dial outside Talk.
enter automatic phone number.
line access number.

CO Line Group Access

PT/SLT/PS/SIP Extn.

(G-CO)
OR outside
phone no.
CO line
8 group no.

Off-hook. Press G-CO or enter CO line Dial outside phone Talk.

group access number and then number.
CO line group number (2 digits).

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1.2.2 Answering Calls

S-CO Line Access

PTPT/PS
and SLT

outside
(S-CO) phone no.

Off-hook. Press S-CO. Dial outside Talk.

phone number.

• Each of the S-CO button or G-CO button light shows the current status as follows:
Off: The line is idle.
Red on: The line is in use.
• You may be restricted from making a call to the specified outside party. To make a call, refer
to "1.3.68 Verification Code Entry" or "1.3.74 Walking COS".

• To confirm number before dialing, you can enter a phone number and confirm it on the
display and then go off-hook. (Predialing)
• To make a call to another party without going on-hook, press the FLASH/RECALL button.
It will re-access the CO line and provide external dial tone. Pressing the Terminate button
will provide intercom dial tone. You can dial the new phone number without going on/off-hook.
• Hands-free Operation
You can make an outside call and have a conversation in hands-free mode using the
SP-PHONE button (refer to "1.3.32 Hands-free Operation").

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
• 3.1.4 Customizing the Buttons
Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO)
button or a Terminate button.

1.2.2 Answering Calls

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

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 1.2.2 Answering Calls

• You can select one of the following methods to answer calls:

– Lift the handset to receive the preferred line.
(Default: Ringing line is selected.)
– Press the SP-PHONE button.
(Refer to "1.3.32 Hands-free Operation".)
– Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.
– Press the Answer button.

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Incoming
Select the seized line when going off-hook.
Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.
• 3.1.4 Customizing the Buttons
Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number
(PDN), or Secondary Directory Number (SDN) button.

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1.3.1 Absent Message

1.3 Telephone Features and Operation

1.3.1 Absent Message

You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone.
There are eight preprogrammed messages and one for your personal message (16 characters). The selected
message is shown on the display of your telephone.

Message no. Message (Example)

1 Will Return Soon

2 Gone Home
3 At Ext %%%% (Extension number)
4 Back at %%:%% (Hour:Minute)
5 Out until %%/%% (Month/Day)
6 In a Meeting
7
8
9 A message assigned for each extension.
(Personal Absent Message)

To set

PT/SLT/PS/SIP Extn.
1 Will Return Soon
2 Gone Home
3 At Ext %%%% +
7 5 0 Extension no.
4 Back at %%:%% + Hour : Minute
5 Out until %%/%% + Month / Day
Off-hook. Enter 750. 6 In a Meeting
7
8
9
# Enter required number.
C.Tone

Enter #. On-hook.

To cancel

PT/SLT/PS/SIP Extn.

7 5 0 0
C.Tone

Off-hook. Enter 750. Enter 0. On-hook.

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 1.3.2 Account Code Entry

• Enter the desired value in the "%" positions. You must enter the correct number of characters
as represented by the "%" using 0 to 9 or .
• The preprogrammed messages can be changed through system programming.
• To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming".

1.3.2 Account Code Entry

You may give a specified account code to extension users and check their telephone usage. You can specify
an account code for each client and check the call duration.

PT/SLT/PS/SIP Extn.

(Account)
OR account code
D.Tone
4 9

Off-hook. Press Account or Enter account code Enter #.

enter 49. (max. 10 digits).

outside
phone no.

Dial outside
phone number.

Seize CO line before entering

outside phone number.

• A Panasonic proprietary telephone extension user can enter an account code during a
conversation and when hearing reorder tone after the other party hangs up.
• Account codes may use the digits "0" through "9".
• Depending on the settings of your PBX, you may be required to enter an account code to
make an outside call.
• If you enter the wrong code, press the " " key and re-enter the account code.

• For your convenience, you can store the code with the phone number in the memory (e.g.,
Speed Dialing).

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit an Account button.

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1.3.4 Automatic Callback Busy (Camp-on)

1.3.3 Alternate Calling—Ring/Voice

The caller can alternate the alerting method, either ring or Ring
voice, when making an intercom call.
On the other hand, any extension can set the alerting Ring Hello
method, either ring or voice, when receiving an intercom call.
Ringing (Default): You can call the other party with a ring OR
tone.
Voice-calling: You can talk to the other party immediately
after confirmation tone.

To change the method

PT/SLT/PS
After dialing

C.Tone

Enter . Talk.

• Voice-calling from a SIP Extension is not available.

• If the called party uses a SIP Extension, single line telephone (SLT) or portable station (PS),
Voice-calling is not available.
• This feature is not available when the called party’s telephone is in the Voice Call Deny mode.

Customizing Your Phone

• 3.1.2 Personal Programming—Alternate Receiving—Ring/Voice
Select the alerting method, either ring or the other party’s voice.

1.3.4 Automatic Callback Busy (Camp-on)

If a dialed extension or a desired CO line is busy, you can set the telephone to receive callback ringing:
• when a dialed extension becomes idle.
• when your desired CO line that is in use by another extension becomes idle.
You cannot set Automatic Callback Busy for a busy party outside of the PBX.
When you answer the callback ringing:
• For an outside call: The line is seized.
• For an intercom call: The called extension starts ringing automatically.

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To set (for both extension and CO line)

PT/SLT/PS
While hearing a busy tone

6
C.Tone

Enter 6. On-hook.

To answer the callback ringing from an idle extension

PT/SLT/PS
While hearing a callback ringing

R.B.Tone

Off-hook. Talk.

To answer the callback ringing from an idle CO line

PT/SLT/PS
While hearing a callback ringing

outside
phone no.

Off-hook. Dial outside Talk.

phone number.

• If you do not answer the callback ringing within 10 seconds, this feature will be canceled.

Automatic Callback Busy Cancel

PT/SLT/PS

4 6
C.Tone

Off-hook. Enter 46. On-hook.

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1.3.6 Call Hold

1.3.5 BGM (Background Music)

You can listen to the background music through your telephone speaker while on-hook.
An external music source, such as a radio, can be connected.
If your extension becomes busy (off-hook, making or receiving a call etc.), the music
stops temporarily. When you go back on-hook, the music starts again.

To select and set/cancel

PT

BGM no.
7 5 1 OR

0 Cancel C.Tone

Off-hook. Enter 751. Enter BGM number On-hook.

(1 digit) or 0 to cancel.

• System programming may be required for some IP-PT users to listen to background music.

1.3.6 Call Hold

There are two types of hold. The difference between them is whether other people can retrieve your held call
(Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current
mode is.
• For users of SIP Extensions:
The holding operation for SIP Extension users may differ from the steps in this section, and
may vary depending on the type of telephone being used.

Call Hold

PT/PS
During a conversation
HOLD

OR

TRANSFER
5 0 C.Tone
C.Tone

Press HOLD, or press TRANSFER and On-hook.

then enter 50.

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 1.3.6 Call Hold

SLT
During a conversation

5 0
C.Tone

Press Recall/ Enter 50. On-hook.

hookswitch.

SIP Extn.
During a conversation

HOLD

Press HOLD. On-hook.

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1.3.6 Call Hold

Call Hold Retrieve

PT/SLT/PS

At the holding extension (Call Hold Retrieve)

(CO)
OR

INTERCOM

OR
A confirmation
5 0 tone is heard.

Off-hook. Press flashing CO or INTERCOM, Talk.

or enter 50.

To retrieve an outside call from another extension—only Regular Hold

(Call Hold Retrieve–Specified with a held line number)

(CO)

OR

A confirmation
5 3 held line no. tone is heard.

Off-hook. Press CO, or enter 53 and then held line number (3 digits). Talk.

To retrieve an intercom call or outside call from another extension—only Regular Hold
(Call Hold Retrieve–Specified with a holding extension number)

(DSS)

5 1 OR

holding C.Tone
extension no.

Off-hook. Enter 51. Press DSS or dial Talk.

holding extension
number.

SIP Extn.

HOLD

Off-hook. Press HOLD. Talk.

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 1.3.8 Call Park

• The CO or INTERCOM button light shows the current status as follows:

– Regular Hold mode
Flashing green slowly: Your held call
Flashing red: Another extension’s held call
– Exclusive Call Hold mode
Flashing green moderately: Your held call
Red on: Another extension’s held call
• If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.
• Hold Mode Change (PT only)
After pressing the HOLD button, if you press the HOLD button again, the status switches
from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold
mode to the Regular Hold mode.

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold
automatically by pressing another CO, ICD Group or INTERCOM button to make or answer
another call.
• For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.3.50 PDN (Primary
Directory Number)/SDN (Secondary Directory Number) Extension".

1.3.7 Call Monitor

A preprogrammed extension user can listen to the ongoing conversation of a busy extension user.

To monitor

PT/SLT/PS

(DSS)
OR

(PDN) 5 Monitoring starts

OR B.Tone C.Tone

(SDN)
Off-hook. OR Enter 5.
extension no.

Press red DSS, PDN, or SDN,

or dial extension number.

1.3.8 Call Park

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked
call. You can use this feature as a transferring feature.
A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park
button and Call Park (Automatic Park Zone) button have been established, you can select either way to park
by simply pressing the corresponding button.
When a call is parked automatically, or more than one call has been parked at the same time, you need to
specify the parking zone number to retrieve the required call.

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1.3.8 Call Park

To set

PT/PS
During a conversation

(Call Park)

Press Call Park.

PT/PS
During a conversation
parking zone no. Specified
TRANSFER
5 2 OR
Auto C.Tone

Press TRANSFER. Enter 52. Enter a specified parking On-hook.

zone number (2 digits) or press
to park at an idle parking zone
automatically.

If you hear a busy tone, enter another

parking zone number or press again.

SLT
During a conversation

5 2 parking zone no.

C.Tone

Press Recall/ Enter 52. Enter a specified parking On-hook.

hookswitch. zone number (2 digits).

If you hear a busy tone, enter another

parking zone number.

Call Park Retrieve

PT/PS

(Call Park)

Press a flashing Call Park.

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 1.3.9 Call Pickup

PT/SLT/PS

stored parking
5 2 zone no. C.Tone

Off-hook. Enter 52. Dial stored parking Talk.

zone number (2 digits).

• If a call is parked automatically, confirm the parking zone number on the display.
• If a call is not retrieved within a specified time, you will hear an alarm as a reminder
(Call Park Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.

• If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm
the stored parking zone number.
• After you park a call, you can perform other operations.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

1.3.9 Call Pickup

– Call Pickup
– Call Pickup Deny

Call Pickup
You can answer an incoming call that is ringing at another extension or group from your phone without leaving
your desk.
The following types of pickup are available:
Group Call Pickup: Picks up a call within your group.
Directed Call Pickup: Picks up a specified extension’s call.

PT/SLT/PS

4 0 group no. Group

OR
C.Tone
4 1 extension no. Directed

Off-hook. Enter 40 and then group number (2 digits). Talk.

Or enter 41 and then extension number.

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1.3.10 Call Splitting

• If you receive a call waiting tone, you can ask a third party to pick up your second call
with Directed Call Pickup.

Call Pickup Deny

You can deny or allow other people to pick up your calls.

PT/SLT/PS/SIP Extn.

1 Deny
7 2 0 OR

0 Allow C.Tone

Off-hook. Enter 720. Enter 1 to deny On-hook.

or 0 to allow.

1.3.10 Call Splitting

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

To alternate between the parties leaving one party on hold temporarily

PT/PS
During a conversation

(DSS)
TRANSFER TRANSFER
OR
C.Tone
extension no.

Press Press DSS or dial the other Talk to the Press Talk to the
TRANSFER. party's extension number. other party. TRANSFER. original party.

The other party will be on hold.

SLT
During a conversation

extension no.
C.Tone

Press Recall/ Dial the other party's Talk to the Press Recall/ Talk to the
hookswitch. extension number. other party. hookswitch. original party.

The other party will be on hold.

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 1.3.11 Call Transfer

To leave the conversation and then let the two parties talk

PT/PS
During a conversation

(DSS)
TRANSFER TRANSFER
OR

C.Tone
extension no.

Press Press DSS or dial the other Talk to the Press On-hook.
TRANSFER. party's extension number. other party. TRANSFER.

SLT
During a conversation

OR OR

extension no.
C.Tone

Press Recall/ Dial the other party's Talk to the Press Recall/ On-hook.
hookswitch. extension number. other party. hookswitch.

1.3.11 Call Transfer

– Transferring to an Extension in the PBX
– Transferring to an Outside Party Using the PBX Service
– Transferring to an Outside Party Using the SIP Service
• You can transfer a held call without talking, and go on-hook even if the transferred party
does not answer the call.
If a transferred call is not answered within a specified time, it will ring at a
preprogrammed extension, if set, or at your extension again. If you are off-hook at that
time, you will hear an alarm tone. If an outside call is not answered within a specified
time, it is automatically disconnected. (This feature is not available when transferring to
an outside party using the SIP service.)
• For users of SIP Extensions:
– Even if your telephone has a TRANSFER button, you cannot use it to transfer calls.
Please make sure to use the HOLD button.
– The transfer operation for SIP Extension users may differ from the steps in this
section, and may vary depending on the type of telephone being used.

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1.3.11 Call Transfer

Transferring to an Extension in the PBX

To transfer

PT/PS
During a conversation

(DSS)
TRANSFER
OR
C.Tone
extension no.
Press TRANSFER. Talk. On-hook.
Press DSS or dial
extension number. This step can be omitted.

SLT
During a conversation

extension no.
C.Tone

Press Recall/ Dial extension Talk. On-hook.

hookswitch. number.

This step can be omitted.

SIP Extn.
During a conversation

HOLD *
OR extension no.

Dial
extension number. Talk. On-hook.

Press HOLD, or TRANSFER

for KX-HGT100. This step can be omitted
when using KX-HGT100.

• * Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return
to the held call, and the call with the transferred party will be disconnected.

• For the transfer operation using an SDN button, refer to "1.3.50 PDN (Primary Directory
Number)/SDN (Secondary Directory Number) Extension".

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 1.3.11 Call Transfer

To transfer with one touch (One-touch Transfer)

PT/PS
During a conversation with an outside party

(DSS)

Press DSS. Talk. On-hook.

This step can be omitted.

• System programming is required to use the One-touch Transfer feature during a

conversation with an extension.

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

PT/PS
During a conversation

TRANSFER outside
CO line
C.Tone phone no.

Press TRANSFER. Seize CO line. Dial outside Talk. On-hook.

phone number.

SLT
During a conversation

outside
CO line
C.Tone phone no.

Press Recall/ Seize CO line. Dial outside Talk. On-hook.

hookswitch. phone number.

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1.3.11 Call Transfer

SIP Extn.
During a conversation

HOLD *
CO line outside
OR phone no.

Seize CO line. Dial outside phone Talk. On-hook.

number.
Press HOLD, or TRANSFER
for KX-HGT100. This step can be omitted
when using KX-HGT100.

• * Instead of going on-hook, if you press the HOLD button or TRANSFER button
(KX-HGT100) once or twice (depending on the telephone being used), you can return
to the held call, and the call with the transferred party will be disconnected.
• Time limit
Both the caller and the transferred party will hear an alarm tone fifteen seconds before
a specified time period, and the call will be disconnected.
• To return to the held call before the destination answers, press the TRANSFER
button, corresponding CO, ICD Group, or INTERCOM button, or the hookswitch.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Direct Station Selection (DSS) button.

Transferring to an Outside Party Using the SIP Service

To transfer a call with announcement (Attended Transfer)

PT/PS
During a conversation

TRANSFER
CO line outside
C.Tone phone no.

Press TRANSFER. Seize CO line. Dial outside phone Talk. On-hook.

number.

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 1.3.11 Call Transfer

SLT
During a conversation

CO line outside
C.Tone phone no.

Press Recall/hookswitch. Seize CO line. Dial outside phone Talk. On-hook.

number.

To transfer a call without announcement (Blind Transfer)

PT/PS
During a conversation

TRANSFER outside
6 1 phone no.
C.Tone

Press Enter 61. Dial outside phone Enter #. On-hook.

TRANSFER. number.

SLT
During a conversation

outside
6 1 phone no.
C.Tone

Press Recall/ Enter 61. Dial outside phone Enter #. On-hook.

hookswitch. number.

• The availability of this feature depends on your SIP service provider.

• You cannot return to the held call after dialing the destination’s number.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a One-touch Dialing button, store the Blind Transfer feature number.

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1.3.12 CALL WAITING FEATURES

1.3.12 CALL WAITING FEATURES

• Call Waiting (BSS [Busy Station Signaling])
• Answering Call Waiting in the PBX
• Answering Call Waiting from the Telephone Company

Call Waiting (BSS [Busy Station Signaling])

For a caller
You can inform a busy extension user that your call is waiting.

To send a call waiting

PT/SLT/PS
While hearing a busy tone

Enter 1.

• Depending on the type of the other party’s telephone, you may be able to talk to the
other party using the speaker and the microphone (Off-hook Call Announcement
[OHCA]), or you can send a call announcement through the handset (Whisper OHCA),
if they are having another conversation using the handset. For more details on each
feature, refer to "1.3.13 Call Waiting Tone", "1.3.46 OHCA (Off-hook Call
Announcement)", or "1.3.77 Whisper OHCA".
• Depending on system programming and the called extension’s setting, a call waiting
tone may be sent automatically without performing the operation above. For details,
refer to "Automatic Call Waiting" in "3.1.2 Personal Programming".

For a called extension

A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is
waiting. The extension can then answer the second call by either disconnecting the current call or placing it
on hold.
One of the following notification methods can be assigned for each extension, depending on the type of
telephone being used. (Default: Call Waiting Tone)
• Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (®
1.3.13 Call Waiting Tone).
• Off-hook Call Announcement (OHCA): The caller’s voice is heard through the built-in speaker (®
1.3.46 OHCA (Off-hook Call Announcement)).
• Whisper OHCA: The caller’s voice is heard through the handset (® 1.3.77 Whisper OHCA).

Answering Call Waiting in the PBX

During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs
when an outside call has been received or another extension is letting you know a call is waiting. You must
activate this feature to use it. (Default: Call Waiting Tone)
You can answer the second call by disconnecting (1) or holding (2) the current call.

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 1.3.12 CALL WAITING FEATURES

1. To disconnect the current call and then talk to the new party

PT/SLT/PS
While hearing a tone

Talk to the
On-hook. Off-hook.
new party.

2. To hold the current call and then talk to the new party

PT/PS
(CO)
While hearing a tone
OR

(ICD Group)

HOLD OR

(PDN)
OR

Press HOLD. (SDN) Talk to the

OR new party.
INTERCOM

Disregard this step if both Press CO, ICD Group,

parties are extensions. PDN, SDN, or INTERCOM.

SLT
While hearing a tone

5 0
C.Tone

Press Recall/hookswitch. Enter 50. Talk to the

new party.

After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve
the first call.

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1.3.12 CALL WAITING FEATURES

2.1 To disconnect the second call and then talk to the original party

PT/PS
During a conversation (CO)
OR

(ICD Group)
OR

(PDN)
OR
On-hook. Off-hook. Talk to the
(SDN) original party.
OR
INTERCOM

Press CO, ICD Group, PDN,

SDN, or INTERCOM.

PT/SLT/PS
During a conversation

5 0
C.Tone
Talk to the
On-hook. Off-hook. Enter 50.
original party.

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 1.3.12 CALL WAITING FEATURES

2.2 To hold the second call and then talk to the original party
After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party
again.

PT/PS
During a conversation (CO)
OR

(ICD Group)
HOLD OR

(PDN)
OR

Press HOLD. (SDN) Talk to the

OR
original party.
INTERCOM

Press CO, ICD Group,

PDN, SDN, or INTERCOM. (CO)

Disregard this step if both OR

parties are extensions.
(ICD Group)
OR

(PDN)
OR

(SDN)
OR

On-hook. INTERCOM
Off-hook. Talk to the
new party.

Press CO, ICD Group,

PDN, SDN, or INTERCOM.

SLT
During a conversation

5 0
C.Tone

Talk to the
Press Recall/hookswitch. Enter 50.
original party.

5 0
C.Tone
Talk to the
On-hook. Off-hook. Enter 50.
new party.

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1.3.12 CALL WAITING FEATURES

• Depending on the type of your telephone, you may be able to talk to the other party
using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you
can receive an announcement through the handset (Whisper OHCA), if you are having
a conversation using the handset. For more details on each feature, refer to "1.3.13 Call
Waiting Tone", "1.3.46 OHCA (Off-hook Call Announcement)", or "1.3.77 Whisper
OHCA".
• The caller’s name or number is displayed for five seconds in fifteen second intervals
while waiting to be answered.

Customizing Your Phone

• 3.1.2 Personal Programming—Call Waiting Tone Type Selection
If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party
and an extension. If you select "Tone 2", you will hear different tones for Call Waiting
from an outside party and an extension.

Default 15 s
(Tone 1)

Special Tones 5s
(Tone 2)

OR

Answering Call Waiting from the Telephone Company

This is an optional telephone company service. You can receive a call waiting tone with the caller’s name or
telephone number information. For details, consult your telephone company.

PT/PS PT/SLT/PS
While hearing a tone While hearing a tone
FLASH/ TRANSFER
RECALL

OR
OR
OR

6 0
(EFA)

Press FLASH/RECALL Press TRANSFER Enter 60.

or EFA. or Recall/hookswitch.

• To return to the original party, repeat the operation.

• In this case, the FLASH/RECALL button on proprietary telephones must be set to
External Feature Access (FEFA) mode through system programming.
• The caller’s telephone number will not be displayed on telephones or wireless phones
connected to SLT ports.

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 1.3.14 Character Entry

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit an External Feature Access (EFA) button.

1.3.13 Call Waiting Tone

During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker
of your PT or the handset of your SLT.

To set/cancel for intercom calls (Manual Call Waiting)

PT/SLT/PS

0 No call
7 3 1 OR
C.Tone
1 Tone

Off-hook. Enter 731. Enter 0 or 1. On-hook.

To set/cancel for outside calls (Automatic Call Waiting)

PT/SLT/PS

0 No tone
7 3 2 OR
C.Tone
1 Tone

Off-hook. Enter 732. Enter 0 or 1. On-hook.

• To change the tone from a PT, refer to "3.1.2 Personal Programming".

• For information about answering a waiting call, refer to "1.3.12 CALL WAITING
FEATURES".

1.3.14 Character Entry

You can enter the following characters. The tables show you the characters available for each button. Table
1 or Table 2 can be programmed.

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1.3.14 Character Entry

Table 1 (Standard mode)

54 Operating Manual Document Version 2011-10

 1.3.14 Character Entry

Table 2 (Option mode)

<Example> To enter "Ann"

A n n

2 6 (5 times) OR 6 (5 times)
FWD/DND

Note
• To erase the character on the cursor, press CLEAR.

• To move the cursor to the left, press .

• To move the cursor to the right, press . When entering two or more characters that use the same

button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering
the first character.
• If the SELECT button is pressed, the characters for each button will be displayed in reverse order.
• To toggle between Table 1 and Table 2 when using a KX-T7600 series DPT, press the leftmost soft
button.

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1.3.15 Conference

1.3.15 Conference
– Conference
– Leaving Three-party Conference

Conference
You can add one or more parties to your conversation.

To establish a conference call

PT/PS
During a conversation

CONF

desired CONF
OR
phone no.
TRANSFER
C.Tone C.Tone

Press CONF Dial desired Talk to the Press CONF. Talk with
or TRANSFER. phone number. new party. multiple parties.

Seize CO line before

dialing outside phone number.

PT/PS
During a conversation

desired
TRANSFER
phone no.
TRANSFER
3
C.Tone

Press TRANSFER. Dial desired Talk to the Press TRANSFER. Enter 3.

phone number. new party.

Seize CO line before

dialing outside phone number.

Talk with multiple parties.

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 1.3.15 Conference

SLT
During a conversation

desired
phone no. 3
C.Tone

Press Recall/ Dial desired Talk to the Press Recall/ Enter 3.

hookswitch. phone number. new party. hookswitch.

Seize CO line before

dialing outside phone number.

Talk with multiple parties.

To establish a conference call when receiving a call from an outside party during a two-party
conversation

PT/PS
(CO)
During a conversation
OR

(ICD Group)
(CO) CONF
OR
OR

HOLD
(PDN) OR (PDN)

OR TRANSFER
OR

(SDN) (SDN)
OR
Press HOLD. Press flashing CO, Talk to the Press CONF
PDN, or SDN. new party. or TRANSFER. INTERCOM

Press flashing CO, ICD Group,

PDN, SDN, or INTERCOM
CONF
corresponding to the
original party.

OR

TRANSFER C.Tone
3

Talk to the Press CONF, or press TRANSFER Talk with

original party. and then enter 3. multiple parties.

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1.3.15 Conference

To add four or more parties to a conference

PT/PS
During a conversation
To continue

CONF desired CONF

phone no. C.Tone

Press CONF. Dial desired Talk. Press CONF. Talk.

phone number.

Seize CO line before

dialing outside phone number.

To add another party on hold to a conference

PT/PS
During a 3- to 7-party conference

(CO)
OR
CONF CONF

(ICD Group)
C.Tone
OR

(PDN)

Press CONF. OR Press CONF. Talk with

multiple parties.
(SDN)

Press flashing CO, ICD Group,

PDN, or SDN corresponding to
the party on hold.

To talk to two parties alternately in a three-party conversation

PT/PS
During a conversation

TRANSFER

Press TRANSFER.

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 1.3.15 Conference

SLT
During a conversation

Press Recall/hookswitch.

To disconnect one party and then talk to the other in a three-party conversation

PT/PS
During a conversation (CO)
OR

(ICD Group)
TRANSFER
FLASH/
RECALL * OR

(PDN)
OR

Press TRANSFER once Press (SDN) Talk.

or twice to establish a FLASH/RECALL. OR
conversation with the INTERCOM
party to be disconnected.

The other party will be put on hold.

Press flashing CO, ICD Group,
PDN, SDN, or INTERCOM
corresponding to the original party.

• * In this case, the FLASH/RECALL button on a proprietary telephone must be set to

Flash/Recall mode through system programming.
• During a three-party conversation, pressing the TRANSFER button or Recall/
hookswitch alternates between the two other parties in the conversation.
• You can have a conference with a maximum of eight parties (comprising intercom or
CO lines) simultaneously.
• During a conversation involving four or more parties, you cannot disconnect one party
and maintain the conversation with the other parties.
• SIP Extensions cannot originate a conference call, but can be added as a member.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Conference button.

Leaving Three-party Conference

The person who originated a conference with two other parties can leave the conference, and allow the other
parties to continue the conversation.

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1.3.16 Conference, Unattended

To leave a conference involving at least one other extension

PT/SLT/PS
During a three-party conference

On-hook.

To leave a conference involving two outside parties

PT/PS
During a three-party conference

TRANSFER

Press TRANSFER. On-hook.

SLT
During a three-party conference

Press Recall/hookswitch. On-hook.

• To leave a conference call involving two outside parties and have the conversation continue,
your extension must be enabled to transfer calls to CO lines through COS programming.

1.3.16 Conference, Unattended

The person who originated a conference can leave the conference, and allow the other parties
to continue the conversation.

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 1.3.16 Conference, Unattended

To leave a conference

PT/PS
During a 3- to 7-party conference

CONF

Press CONF. On-hook.

To return while others are talking

PT/PS

INTERCOM
OR OR OR OR
(CO) (ICD Group) (PDN) (SDN)

Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.

To complete a conversation

PT/PS
During a conversation

On-hook.

• Time limit
Both parties will hear an alarm tone before a specified timeout. The originating extension user
will hear an alarm tone before timeout. The call is disconnected when the timer runs out
unless the originating extension returns to the conference.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Conference button.

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1.3.17 Conference Group Call

1.3.17 Conference Group Call

You can call multiple parties, assigned as members of a group (conference group), and establish a multiple
party conversation with the called parties. You can make a conference group call to both extensions and CO
lines (including analog lines). The following two modes are available:
• Conference Mode: the called parties can join the conversation automatically. ( Conference Mode)
• Broadcast Mode: the called parties can hear the caller’s voice announcement, and then be allowed to
join the conversation by the caller. ( Broadcast Mode)
• If you dial a conference group number that is in use for another conversation, you will hear
a busy tone and cannot establish a multiple party conversation.
• If you fail to seize idle CO lines necessary for all members assigned in the conference group,
you will hear a reorder tone and cannot make a conference group call.
• When making a conference group call to an outside party, the CLIP number for that call will
be the one you select for making calls to a CO line. Refer to "1.3.53 Private Network Features
—CLIP (Calling Line Identification Presentation)".

Conference Mode
If this mode is selected through system programming, the called parties can join the conversation simply by
going off-hook. The caller can end the conversation with a specific party manually.

To make/answer a conference group call (for both extension and CO line)

PT/SLT/PS
Caller

3 2
conference
entry code
*
group no.

Off-hook. Enter 32. Dial conference Enter entry code

group number (max. 8 digits).
(1 digit).

Wait for an
answer. C.Tone

Enter #. Talk.
A multiple party
Any Telephone conversation
is now established.
Called Party
The telephone
rings.

Off-hook. Talk.

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• * If you do not enter an entry code when making the conference group call, extensions/outside
telephones can join the conversation without needing to enter an entry code.
• Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no
one can join a conversation that is already in progress. For details, refer to " Join After
Time Out".
• A conversation can be established with a maximum of 8 parties (including the caller).
• With PTs and KX-WT125/KX-WT126 PSs, a conference group call can be automatically
answered without going off-hook. This mode is selected through system programming.
• If using an SLT, the caller can only originate a conference group call and cannot control the
called parties’ call status manually.

For a caller

To end a conversation with a specific party

PT/PS
During a conversation

To end a conversation with a specific party

(DSS)

Press DSS.

To end a conversation with the party who

joined the conversation last
TRANSFER

Press TRANSFER.

To disconnect the party who joined the

conversation last from the conference group call
FLASH/
RECALL

Press FLASH/RECALL.

• In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system
programming.

Broadcast Mode
If this mode is selected through system programming, the caller can call multiple parties in a conference group,
make a voice announcement, and then establish a multiple party conversation with the called parties. This
conversation will be heard by all called parties. Called parties can listen to the announcement simply by going
off-hook. They can send a notification tone if they want to join the conversation.

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1.3.17 Conference Group Call

To make/answer a conference group call (for both extension and CO line)

PT/SLT/PS
Caller

3 2
conference
entry code
*
group no.

Off-hook. Enter 32. Dial conference Enter entry code

group number (max. 8 digits).
(1 digit).

Wait for an
answer. C.Tone

Enter #. Announce.

Any Telephone
Called Party
The telephone
rings.

Off-hook.

• * If you do not enter an entry code when making the conference group call, extensions/outside
telephones can join the conversation without needing to enter an entry code.
• Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no
one can join a conversation that is already in progress. For details, refer to " Join After
Time Out".
• With PTs and KX-WT125/KX-WT126 PSs, a conference group call can be automatically
answered without going off-hook. This mode is selected through system programming.
• If using an SLT, the caller can only originate a conference group call and cannot control the
called parties’ call status manually.

For a caller

To make a conversation with a specific party

PT/PS
During an announcement

(DSS)

Press DSS.

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To make a conversation with a party in the group’s preassigned order

PT/PS
During an announcement

CONF

Press CONF.

To end a conversation with a specific party

PT/PS
During a conversation

To end a conversation with a specific party

(DSS)

Press DSS.

To end a conversation with the party who

joined the conversation last
TRANSFER

Press TRANSFER.

To disconnect the party who joined the

conversation last from the conference group call
FLASH/
RECALL

Press FLASH/RECALL.

• In this case, the FLASH/RECALL button must be set to Flash/Recall mode through system
programming.

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1.3.17 Conference Group Call

For a called extension

To send a notification tone to the caller and join a conversation

PT/SLT/PS
Called Party
During an announcement

(DSS)

Press DSS
corresponding
to the caller.
OR
Wait for reply.

Talk.

Press Recall/
hookswitch.

PT/PS
Caller
During an announcement
A notification tone
occurs, and the display (DSS)
shows the called party's
information. Press
corresponding
DSS. Talk.

Introduce the called party to

the conversation.

• A maximum of 32 parties (including the caller) can join the conference. However, only a
maximum of 8 parties (including the caller) can join the conversation. The other parties can
only listen to the announcement or conversation.

• Push-to-Talk
If the Broadcast Mode and this mode are selected through system programming, the called
extension can join the conversation by pressing any dial key (0–9, , #) during the voice
announcement.

The caller can create a wireless paging system with PSs. All of the called PS users will hear
the voice announcement. Then, any PS user can respond by pressing any dial key, and their
reply will be heard by all of the called parties.

Join After Time Out

Extensions or outside telephones can join the multiple party conversation that has been already started using
this feature. For example, if the conference group members fail to answer when a conference group call is
made, they can join the multiple party conversation later using this feature. They can join the conversation from
outside telephones (through DISA or TIE Line) or extensions (including SIP Extensions). This feature is
available for both modes: Conference Mode and Broadcast Mode.

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For security reasons, you can set a specific entry code for the conference group call. To join the conversation,
extensions/outside telephones have to enter the same entry code. Therefore, you have to inform the parties
to be added to the conversation of the entry code in advance.

For an extension originating the conversation

To make a conference group call with an entry code

PT/SLT/PS

conference entry code

*
3 2 group no.

Off-hook. Enter 32. Dial conference Enter entry code

group number (1 digit). (max. 8 digits).

C.Tone

Enter #. Talk.

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1.3.18 Data Line Security

For an extension joining the conversation

To join a conversation with an entry code

PT/SLT/PS/SIP Extn.

conference entry code

*
3 2 group no.

Off-hook. Enter 32. Dial conference Enter entry code

Enter #. group number (1 digit). (max. 8 digits).

C.Tone

Enter #. Talk.

• * If you do not enter an entry code when making the conference group call, extensions/outside
telephones can join the conversation without needing to enter an entry code.
• Entry codes can consist of the digits "0" through "9". When " " is used for an entry code, no
one can join a conversation that is already in progress.
• When you are using an outside telephone (through DISA or TIE Line), it is possible to join
the conversation after accessing your extension using Walking COS.
• Extensions/outside telephones can join the conversation using this feature only when the
conference group call has already been established between the extension originating a
conversation and at least one member.
• To join a conversation that is already in progress, extensions/outside telephones must be
using an idle extension with no held calls.
• If a conversation has reached the maximum number of participants, this feature cannot be
used to join the conversation.

• Starting a Conference Group Call using Hands-free Answerback

If the Hands-free Answerback feature is enabled with at least one conference group member,
the call can be automatically answered and the conversation begins with only one participant
(the caller). Then, up to 6 participants can use the Join After Time Out feature to join the
conversation.

1.3.18 Data Line Security

You can protect the line against audible notification tones, such as a call waiting tone during a conversation.
Set this feature if your extension has a data communication device, such as a PC or fax machine connected
to ensure secure data transmission.

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To set/cancel

PT/SLT/PS

1 Set
7 3 0 OR

0 Cancel C.Tone

Off-hook. Enter 730. Enter 1 to set On-hook.

or 0 to cancel.

1.3.19 DISA (Direct Inward System Access)

– Calling through DISA

Calling through DISA

When outside callers access extensions in the PBX, a
prerecorded message greets the caller and gives information
about how to access an extension. You do not need the
operator’s assistance.
You may be able to access system features or call an outside
party with your password depending on the security mode.

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1.3.19 DISA (Direct Inward System Access)

To call an extension

From Outside Telephone PIN: Personal Identification Number

In No Security Mode/Trunk Security Mode

DISA desired
phone no. extension no.
R.B.Tone &
DISA message
Off-hook. Dial DISA Dial desired
phone number. extension number.

In All Security Mode*

your
extension no.
DISA
phone no. R.B.Tone & 4 7 OR

DISA message verification

code
Off-hook. Dial DISA Enter 47. Dial your extension number,
phone number. or enter and then verification
code.

extension PIN
OR
desired
C.Tone & extension no.
D.Tone
verification code PIN

Enter extension PIN or Dial desired

verification code PIN extension number.
(max.10 digits).

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To call an outside party

From Outside Telephone PIN: Personal Identification Number

In No Security Mode

DISA outside
phone no. R.B.Tone & phone no.
DISA message
Off-hook. Dial DISA Dial outside
phone number. phone number.

Seize CO line before dialing

outside phone number.

In Trunk Security Mode/All Security Mode*

your
extension no.
DISA
phone no. R.B.Tone & 4 7 OR

DISA message verification

Off-hook. Dial DISA Enter 47. code
phone number.
Dial your extension number,
or enter and then verification
extension PIN code.
OR
outside
C.Tone & phone no.
D.Tone
verification code PIN
Enter extension PIN or Dial outside
verification code PIN phone number.
(max.10 digits).
Seize CO line before dialing
outside phone number.

• * Callers from preprogrammed outside numbers can access the PBX through DISA without
a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).
• When making an outside call using Walking COS through DISA, the CLIP number for that
call will be that of the extension seized by Walking COS.

To retry

From Outside Telephone

To dial a different number during a conversation with an outside party or
while hearing the ringback, reorder, or busy tone

phone no.
DISA
message
Enter . Dial phone number.

Dial a line access number as the first

digit when calling an outside party.

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1.3.20 DND (Do Not Disturb)

CAUTION
There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call
feature of DISA.
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Enabling DISA security (CO Line Security or All Security).
b. Keeping your passwords (verification code PIN/extension PIN) secret.
c. Selecting complex, random PINs that cannot be easily guessed.
d. Changing PINs regularly.
• Time Limit
Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend,
press any dial button except .
• If Built-in Automated Attendant service is set, you can access the desired extension
simply by pressing a single digit (0–9) from the options given the prerecorded message.

1.3.20 DND (Do Not Disturb)

– DND (Do Not Disturb)
– DND Override
– Switching FWD/DND Status Using Fixed FWD/DND Button

DND (Do Not Disturb)

You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for
example, when you are in a meeting or busy.

To set/cancel

PT/SLT/PS/SIP Extn.

0 Both Calls
OR
1 Set
1 Outside Calls
7 1 OR
OR
C.Tone
2 Intercom Calls
0 Cancel

Off-hook. Enter 71. Enter 0 to 2 as you desire. Enter 1 to set On-hook.

or 0 to cancel.

• When using a proprietary telephone, you can set or cancel DND by pressing the FWD/DND
button (fixed button) instead of " 710"

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 1.3.20 DND (Do Not Disturb)

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set.
Flashing red slowly: FWD mode
Red on: DND mode
• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown
below:
FWD DND Off

(2) When in FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to " Switching FWD/DND Status
Using Fixed FWD/DND Button").

Note
A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the
mode cannot be changed.
• If your extension has set this feature, a calling extension will hear DND tone.
• If this feature is set, the Call Forwarding (FWD) feature does not work.
• Specified extensions can override this feature and call DND extensions (DND Override).
• When making a call using an SDN button to a PDN extension with DND set, this feature will
temporarily be deactivated.
• When intercom calls are set to be handled differently from outside calls (DND set/cancel),
we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—
Intercom calls, because:
a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed
button]) will indicate the setting for either outside calls or intercom calls, but not both.

Note
The DND icon on PS display reflects the setting for outside calls only.
b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button])
will not change the FWD or DND mode for intercom calls and outside calls separately.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.

DND Override
The preprogrammed extension can call someone who has set the DND feature.

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1.3.20 DND (Do Not Disturb)

To call

PT/SLT/PS

extension no. 1
DND Tone R.B.Tone

Off-hook. Dial extension Enter 1. Talk.

number.

Switching FWD/DND Status Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/
intercom calls without clearing any FWD destination that was set previously.

To switch the FWD/DND status for outside calls

PT
While on-hook (when in FWD/DND Setting Mode)

FWD/DND FWD/DND
The current FWD/DND status
for outside calls is displayed.

Press the fixed Press the fixed FWD/DND

FWD/DND button. button again to switch the status.

To switch the FWD/DND status for intercom calls

PT
While on-hook (when in FWD/DND Setting Mode)

FWD/DND FWD/DND
The current FWD/DND status
2 for intercom calls is displayed.

Press the fixed Enter 2. Press the fixed FWD/DND

FWD/DND button. button again to switch
the status.

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 1.3.21 Door Open

To set and clear FWD/DND for outside/intercom calls

PT
While on-hook (when in FWD/DND Setting Mode)

Outside Calls*
AUTO DIAL
FWD/DND 1
OR
STORE
2 Intercom Calls

Press the fixed Enter 1 or 2. Press STORE.

FWD/DND button.

0 FWD/DND off AUTO DIAL

OR
STORE
1 DND on
Press STORE
to set.
Enter 0 or 1.
A confirmation tone will
be heard.

• * This step can be omitted.

1.3.21 Door Open

A preprogrammed extension can open a door from the extension.

From a preprogrammed extension

PT/SLT/PS

5 5 doorphone no.
C.Tone

Off-hook. Enter 55. Enter doorphone On-hook.

number (2 digits).

From any extension while talking to the doorphone

PT/SLT/PS

5
C.Tone

Enter 5. On-hook.

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1.3.22 Doorphone Call

• The door open will be triggered for a specified time period.

1.3.22 Doorphone Call

Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person
through the doorphone.

To call from the doorphone

Doorphone

C.Tone

Press doorphone Talk.

button.

To answer a call from the doorphone

PT/SLT/PS/SIP Extn.

Off-hook.

To call the doorphone

PT/SLT/PS/SIP Extn.

3 1 doorphone no.
C.Tone

Off-hook. Enter 31. Enter doorphone Talk.

number (2 digits).

• If no one answers a doorphone call within a specified time period, the call is canceled.

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 1.3.24 Executive Busy Override

1.3.23 EFA (External Feature Access)

You can access special features (e.g., Call Waiting offered by a host PBX or telephone company. This feature
is only effective for an outside call.

<Example> To hold the current call and then talk to the new party

PT/PS SLT
While hearing a tone While hearing a tone
FLASH/
RECALL

OR

desired service desired service

(EFA)
code
6 0 code
OR

TRANSFER
6 0

Press FLASH/RECALL or EFA. Enter desired Press Recall/ Enter 60. Enter desired
Or press TRANSFER and service code. hookswitch. service code.
then enter 60.

• In this case, the FLASH/RECALL button on a proprietary telephone must be set to External
Feature Access (EFA) mode through system programming.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit an External Feature Access (EFA) button.

1.3.24 Executive Busy Override

– Executive Busy Override
– Executive Busy Override Deny

Executive Busy Override

A preprogrammed extension can call someone who is busy on the telephone and establish a three-party
conversation.

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1.3.24 Executive Busy Override

To join an intercom call

PT/SLT/PS
Party joining the call
extension no.
OR
3
(PDN)
OR
B. Tone C.Tone

Off-hook. (SDN) Enter 3. Talk.

Dial extension number, or
press red PDN or SDN. A three-party conversation
is now established.
Parties in the conversation

During a conversation
C.Tone
Talk.

To join an outside call

PT/PS
Party joining the call
(CO)
OR 3
(PDN) B. Tone C.Tone
OR

Off-hook. (SDN) Enter 3. Talk.

Press red CO, PDN or SDN.
A three-party conversation
is now established.
Parties in the conversation

During a conversation
C.Tone
Talk.

• To join another conversation, you must have Executive Busy Override enabled at your
extension through COS programming.
• It is possible for an originating extension to leave a three-party conversation with an outside
party and let the two other parties talk by simply going on-hook.
• Executive Busy Override is not available when making a call to a SIP Extension.

For the originating extension

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 1.3.25 Extension Dial Lock

To talk to each party alternately

PT/PS
During a conversation
To continue

TRANSFER

Talk to the
Press TRANSFER. other party.

Executive Busy Override Deny

A preprogrammed extension user can prevent his calls from being interrupted by another extension user
(Default: Allow other users to interrupt calls).

To set

PT/SLT/PS

1 Prevent
7 3 3 OR

0 Allow C.Tone

Off-hook. Enter 733. Enter 1 to prevent On-hook.

or 0 to allow.

1.3.25 Extension Dial Lock

You can lock your extension so that other users cannot make unauthorized outside calls.
This feature is also known as Electronic Station Lockout.

To lock

PT/SLT/PS/SIP Extn.

7 7 1
C.Tone

Off-hook. Enter 77. Enter 1. On-hook.

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1.3.26 Extension Feature Clear

To unlock
PIN: Personal Identification Number
PT/SLT/PS/SIP Extn.

7 7 0 extension PIN
C.Tone

Off-hook. Enter 77. Enter 0. Enter extension PIN On-hook.

(max. 10 digits).

• If you forget the extension PIN or cannot unlock your extension, consult your manager.
The manager can clear your extension PIN, or unlock your extension. Then, you can set the
new PIN and unlock your extension by entering it.
• If your extension is locked by this feature, it cannot perform the following operations:
– Making outside calls
– Changing the call forwarding destination
• If you do not set extension PIN, you cannot lock and unlock your extension.

To make an outside call while your extension is locked

PT/SLT/PS PIN: Personal Identification Number

your desired
4 7 extension no.
extension no.
extension PIN extension no.
phone no.
C.Tone &
D.Tone
Off-hook. Enter 47. Dial your Enter extension PIN Dial desired
extension number. (max. 10 digits). phone number.

If the wrong extension PIN is Seize CO line before entering

entered, you hear an alarm tone. outside phone number.

• After you make an outside call, Extension Dial Lock is automatically activated again.

1.3.26 Extension Feature Clear

You can reset the settings of the following features on your extension to the default settings with one operation.
This feature is also known as Station Program Clear.

Features Default Setting

Hot Line*1 Off

Message Waiting—(All the messages that have been left by other extension users) Off
Call Pickup Deny Allow
Call Forwarding (FWD)*1 Off
Absent Message Off

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Features Default Setting

Paging Deny Allow

Timed Reminder Cleared
Do Not Disturb (DND)*1 Off
Call Waiting*1 Enable—Tone
Executive Busy Override Allow
BGM Off
Data Line Security Off
Paralleled Telephone The telephone in
parallel rings.
Log-in/Log-out Log-in

*1
These features may not be reset, depending on system programming.

To reset

PT/SLT/PS/SIP Extn.

7 9 0
C.Tone

Off-hook. Enter 790. On-hook.

• After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable—
Tone". In this case, dial tone 2 will be heard when you go off-hook.

1.3.27 Extension PIN (Personal Identification Number)

You can assign a password to each extension.
The following features require an extension PIN.
1. Screening calls (1.3.70 Voice Mail Features—LCS (Live Call Screening))
2. Prohibiting other people from seeing your personal speed dialing directory, call log, and SVM log (Display
Lock)
3. Using the same settings as your extension at other extensions (1.3.75 Walking Extension)
4. Remote Control Operation (1.3.74 Walking COS)
5. Extension Dial Lock Clear

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1.3.28 External Relay

To set

PT/SLT/PS/SIP Extn. PIN: Personal Identification Number

7 9 9 1 extension PIN

Off-hook. Enter 799. Enter 1. Enter extension

PIN (max. 10 digits).

same
# extension PIN #
C.Tone

Enter #. Enter same extension Enter #. On-hook.

PIN (max. 10 digits).

To cancel

PT/SLT/PS/SIP Extn. PIN: Personal Identification Number

stored
7 9 9 0 extension PIN C.Tone

Off-hook. Enter 799. Enter 0. Enter stored

extension PIN.

On-hook.

CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
• Valid numbers for an extension PIN are "0" through "9".
• If the wrong extension PIN is entered for a preprogrammed number of times, the PIN is
locked.
• If you forget your extension PIN or your extension PIN is locked, your manager can clear the
extension PIN and extension PIN lock.

1.3.28 External Relay

Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.

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 1.3.30 FWD (Call Forwarding)

To switch on the relay

PT/SLT/PS

5 6 relay no.
C.Tone

Off-hook. Enter 56. Enter relay number On-hook.

(2 digits).

• The relay will be switched off after a specified time period.

1.3.29 External Sensor

Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected
to the PBX.

To answer a sensor call

PT/SLT/PS

D.Tone

Off-hook. On-hook.

• If you do not answer a sensor call within a specified time period, the sensor call will stop.

1.3.30 FWD (Call Forwarding)

– FWD (Call Forwarding)
– FWD/DND Settings Using Fixed FWD/DND Button

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1.3.30 FWD (Call Forwarding)

FWD (Call Forwarding)

You can have your incoming calls forwarded to a specified
destination.
All Calls:
All calls are forwarded. Preset extensions may also forward from
their own receiving group.
Busy:
All calls are forwarded when your extension is busy.
No Answer:
All calls are forwarded when you do not answer the call within a
specified time period.
Busy/No Answer (BSY/NA):
All calls are forwarded when you do not answer within a specified
time period or when your extension is busy.
Follow Me (From):
If you fail to set the above-mentioned "All Calls" to forward before
you leave your desk, you can set the same feature from the
destination extension.

• Incoming calls can be forwarded up to four times.

• You can set the floating extension number of a voice mail group or the ESVM card as a
forward destination.
• You can set your cellular phone as the forward destination.
• Boss & Secretary feature
The extension which has been set as the destination can call the forwarding extension.

<Example>
Call

Forward
Forwarding set destination
extension

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 1.3.30 FWD (Call Forwarding)

To set/cancel

PT/SLT/PS/SIP Extn.

0 Both Calls 0 Cancel

OR 2 All Calls
7 1 1 Outside Calls 3 Busy
OR 4 No Answer
2 Intercom Calls 5 Busy/No Answer

Off-hook. Enter 71. Enter 0 to 2 as Enter required

you desire. number.

For "Cancel", go on-hook

directly after entering 0.
destination
extension no.
OR

CO line outside C.Tone

access no. phone no.
(max. 32 digits)

Enter destination extension number. Enter #. On-hook.

Or enter CO line access number
and then outside phone number.

To set Follow Me from another extension

PT/SLT/PS

0 Both Calls
OR

1 Outside Calls 7 Follow Me

7 1 OR 8 Follow Me Cancel
2 Intercom Calls

Off-hook. Enter 71. Enter 0 to 2 as Enter 7 or 8.

you desire.

your
extension no. C.Tone

Dial your On-hook.

extension number.

• It is not possible to set Follow Me from a SIP Extension. However, it is possible to set it on a
SIP Extension from another extension that is not a SIP Extension.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the
FWD/DND button (fixed button) instead of " 710".

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1.3.30 FWD (Call Forwarding)

To set the timer for "No Answer" and "Busy/No Answer"

PT/SLT/PS/SIP Extn.

7 1 3 time
C.Tone

Off-hook. Enter 713. Enter time On-hook.

(seconds [2 digits]).

Call Forwarding (FWD) for your Incoming Call Distribution Group

PT/SLT/PS/SIP Extn. ICD Group: Incoming Call Distribution Group

4 Both Calls
OR 1 Set
7 1 5 Outside Calls OR ICD Group
OR Cancel
extension no.
0
6 Intercom Calls

Off-hook. Enter 71. Enter 4 to 6 as Enter 1 to set Enter ICD Group

you desire. or 0 to cancel. extension number.

destination For "Cancel", go on-hook

extension no. directly after entering ICD
Group extension number.
OR
CO line outside
access no. phone no. C.Tone
(Max. 32 digits)

Enter destination extension number. Enter #. On-hook.

Or enter CO line access number
and then outside phone number.

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• The FWD/DND button light shows the current status as follows:

Off: Both features are not set.
Flashing red slowly: FWD mode
Red on: DND mode
• The Group FWD button light shows the current status as follows:
Off: No set
Flashing red slowly: FWD mode
• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting
Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown
below:
FWD DND Off

(2) When in FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the
FWD/DND status and set the FWD destination (refer to " FWD/DND Settings Using Fixed
FWD/DND Button").

Note
A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the
mode cannot be changed.
• Transferred outside calls are also forwarded to the destination assigned for outside calls.
• When intercom calls are set to be handled differently from outside calls (forwarding type,
forward destination), we recommend establishing buttons for both FWD/DND—Outside calls
and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—
Intercom calls, because:
a. the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed
button]) and the Group FWD—Both calls button will indicate the setting for either outside
calls or intercom calls, but not both.

Note
The FWD icon on PS display reflects the setting for outside calls only.
b. pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or
the Group FWD—Both calls button will not change the FWD or DND mode for intercom
calls and outside calls separately.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD
(Both calls, Outside calls, Intercom calls) buttons.

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FWD/DND Settings Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the
forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is
also possible to set outside telephone numbers (e.g., your cellular phone) as forward
destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring
together with other ICD group members for calls to the group.
The following settings are available:

• Switching the FWD/DND status and setting FWD destination for outside/intercom calls
• Timer for "No Answer" and "Busy/No Answer"
• Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs
in an ICD group
* Virtual PS
A virtual PS is a dedicated 3 Talk
extension number assigned to a 2 Forward to
non-existent portable station (PS) outside destination
to allow access to outside
destinations such as a cellular
phone.
Virtual PS
1 Dials 301 (Extn. No. 301)
Extn. 101

To switch FWD/DND status for outside calls

PT
While on-hook (when in FWD/DND Setting Mode)

FWD/DND FWD/DND
The current FWD/DND status
for outside calls is displayed.

Press the fixed Press the fixed FWD/DND

FWD/DND button. button again to switch the status.

To switch FWD/DND status for intercom calls

PT
While on-hook (when in FWD/DND Setting Mode)

FWD/DND FWD/DND
The current FWD/DND status
2 for intercom calls is displayed.

Press the fixed Enter 2. Press the fixed FWD/DND

FWD/DND button. button again to switch
the status.

• When you switch the FWD/DND status, any FWD destination that was set previously is not
cleared.

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To set and clear FWD/DND for outside/intercom calls

PT
While on-hook (when in FWD/DND Setting Mode)

FWD/DND 1 Outside Calls* AUTO DIAL

OR
STORE
2 Intercom Calls

Press the fixed Enter 1 or 2. Press STORE.

FWD/DND button.

0 FWD/DND off
1 DND on
Enter 0 or 1.
OR

AUTO DIAL
destination
2 FWD–All Calls extension no.
STORE
3 FWD–Busy OR
4 FWD–No Answer CO line outside Press STORE
5 FWD–Busy/No Answer access no. phone no. to set.
(max. 32 digits)
Enter 2 to 5. Enter destination extension number,
or CO line access number and then A confirmation tone will
outside phone number. be heard.

• * This step can be omitted.

To set the timer for "No Answer" and "Busy/No Answer"

PT
While on-hook (when in FWD/DND Setting Mode)

AUTO DIAL AUTO DIAL

FWD/DND

time *
3
STORE STORE

Enter time
Press the fixed Enter 3. Press STORE. (seconds [0–120]). Press STORE
FWD/DND button. to set.
A confirmation tone will
be heard.

• * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as
"15" or "015".

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To set forwarding status and outside destinations to ring in parallel for outside calls to an
ICD group

PT
While on-hook (when in FWD/DND Setting Mode)
4 Virtual PS 1 AUTO DIAL
FWD/DND
5 Virtual PS 2
6 Virtual PS 3 STORE
7 Virtual PS 4

Press the fixed Enter 4 to 7. Press STORE.

FWD/DND button.

To cancel ringing
0 FWD off

Enter 0.
OR AUTO DIAL

To set ringing STORE

CO line outside
1 FWD–All Calls access no. phone no. Press STORE
(max. 32 digits) to set.
Enter 1. Enter CO line access number
and then outside phone number.
A confirmation tone will
be heard.

• Only one extension assigned as member 1 in each ICD group can perform the settings for
virtual PSs.
• It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number
(4–7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the
AUTO DIAL/STORE button.

1.3.31 Hands-free Answerback

You can answer an incoming call without going off-hook as soon as the line is connected.
When an intercom call arrives, you will hear the caller talking without the phone ringing. When
an outside call arrives, you will hear the caller talking after a preprogrammed number of rings.
Hands-free Answerback for outside calls requires System Programming.

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To set/cancel

PT
While on-hook
AUTO ANS

MUTE

Press
AUTO ANS.

• The AUTO ANS button light shows the current status as follows:
Off: Not set
Red on: Set
• PS users: Refer to "Operating Instructions" for the PS.

1.3.32 Hands-free Operation

You can have a conversation in hands-free mode using the SP-PHONE button.

To make/answer a call

PT

SP-PHONE

Press SP-PHONE.

• When performing hands-free operation:

– If it is difficult to hear the other party’s voice,
Increase the volume using the Navigator Key, Jog Dial, or Volume Key.
– If the other party has difficulty hearing you,
Decrease the volume.
– If the other party reports that your voice echoes,
Use the telephone in a room that has curtains, carpeting or both.
– If parts of the conversation cannot be heard,
If you and the other party speak at the same time, parts of your conversation may be lost.
To avoid this, try to speak alternately.

1.3.33 Headset Operation

– Headset Operation
– Answer/Release Button

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Headset Operation
You can have a conversation using a headset.
In this case, you must select "Headset on" in programming mode or set the Headset button
on (red) in advance.
This feature is also known as Handset/Headset Selection.

To talk using the headset

PT

SP-PHONE

Press SP-PHONE.

To use the handset during a conversation using the headset

PT

Off-hook.

To talk in hands-free mode during a conversation using the headset

PT

(Headset)

Press red Headset.

• The Headset button light shows the current status as follows:

Off: Headset mode off
Red on: Headset mode on

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• For KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone

users:
• With KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones,
you can use a Bluetooth wireless headset registered on your extension as a headset.
• Operating Distance
Please keep the telephones with connected Bluetooth Modules, 3 m (9 ft 10 in) or more
apart from each other. Also, if a Bluetooth headset is in use near a telephone with a
connected Bluetooth Module, other than the one it is registered to, noise may be heard.
Move away from the telephone and closer to the one it is registered to, to improve the
signal.
• Noise
Signals are transmitted between this module and the Bluetooth headset using radio
waves. For maximum distance and noise free operation, it is recommended that the
module is situated away from electrical appliances such as faxes, radios, PCs, or
microwaves.
– Systems using the 2.4 GHz ISM (Industrial, Scientific and Medical) band may interfere
with this product. Examples of such systems are cordless telephones, wireless LAN,
Home RF, microwave ovens and other ISM devices. These systems may cause minor
noise.

Customizing Your Phone

• 3.1.2 Personal Programming— Headset Operation
Select the equipment to use.
• 3.1.4 Customizing the Buttons
Create or edit a Headset button.

Answer/Release Button
Customized Answer and Release buttons can make using a headset much easier. You can
answer incoming calls or disconnect the line with these buttons.
Some DSS Consoles have fixed ANSWER and RELEASE buttons.

To answer

PT

(Answer)

Press Answer. Talk.

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1.3.33 Headset Operation

To transfer a call

PT
During a conversation

(DSS)
TRANSFER OR The called
party answers. (Release)
desired
phone no.

Press TRANSFER. Press Release.

Press DSS or dial desired
phone number.

Seize CO line before

dialing outside phone number.

To talk to a waiting caller

PT
While hearing a call waiting tone

(Answer)

Press Answer. Talk.

To transfer an outside call to an extension with a one-touch operation

PT
During a conversation

The called
(DSS)
party answers. (Release)

Press DSS. Press Release.

The other party is placed on hold and the

destination extension is called immediately.

To end a conversation

PT
During a conversation

(Release)

Press Release.

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Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit an Answer button or a Release button.

1.3.34 HOSPITALITY FEATURES

In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the
check-in/check-out/cleaned-up (Ready or Not Ready) status of each guest room extension. This allows the
hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed
reminders remotely for guest rooms.

Features Description

Room Status Control An extension assigned as a hotel operator can set the check-in/check-out/
cleaned-up (Ready or Not Ready) status of rooms remotely.
(® 1.3.60 Room Status Control)
Remote Wake-up Call A hotel operator can set a timed reminder for a room remotely.
(® 1.3.73 Wake-up Call)

1.3.35 Hot Line

You can make an outside call simply by going off-hook if you have preprogrammed your phone.
This feature is also known as Pickup Dialing.

To store a phone number

PT/SLT/PS

desired
7 4 0 2 phone no. C.Tone

Off-hook. Enter 740. Enter 2. Enter desired Enter #. On-hook.

phone number
(max. 32 digits).

Enter CO line access number

before outside phone number.

To set/cancel

PT/SLT/PS

1 Set
OR
7 4 0
0 Cancel C.Tone

Off-hook. Enter 740. Enter 1 to set On-hook.

or 0 to cancel.

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1.3.36 ICD GROUP FEATURES

To dial

PT/SLT/PS

Off-hook.

• To call another party, dial the desired party’s phone number before the preprogrammed
number is dialed.
• You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
• It is possible to increase the delay before Hot Line is activated through system programming.
This can be useful if you require more time after going off-hook to dial another telephone
number or extension number.

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.

1.3.36 ICD GROUP FEATURES

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:

Features Description

You can log in to or out of an ICD group, to control whether you receive calls
Log-in/Log-out from the group.
(® 1.3.39 ICD Group Features—Log-in/Log-out)
An extension assigned as a supervisor (supervisor extension) can monitor
and control the status of each member within the ICD group, using a 6-line
Supervisory Features
display PT.
(® 1.3.42 ICD Group Features—Supervisory)
Manual Queue You can forward the longest waiting call in the queue of calls to the ICD
Redirection (Hurry-up group to a preprogrammed destination manually.
Transfer) (® 1.3.41 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for You can set a forward destination for your ICD group.
your ICD Group (® Call Forwarding (FWD) for your Incoming Call Distribution Group)

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1.3.37 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call
log for the incoming call distribution (ICD) group.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.

To enter incoming call queue monitoring mode

6-Line Display PT

ICD Group
7 3 9 extension no.
C.Tone

Off-hook. Enter 739. Enter ICD Group

extension number.

Group Monitor On

On-hook.

To confirm the Call Log History

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI Since JAN.29 09:10AM

601:Sales Section Total Calls : 00996
Waiting Calls Now: 00006 Overflow Calls : 00131
Max. Waiting Time: 02'18 Lost Calls : 00039
Average Waiting : 01'06
EXIT LOG SPRVS EXIT CLEAR

Press "LOG". Confirm the Call Log History.

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1.3.38 ICD Group Features—Incoming Call Queue Monitor

To clear Call Log History

6-Line Display PT
While the Call Log History is displayed

Since JAN.29 09:10AM

Total Calls : 00996
Overflow Calls : 00131
Lost Calls : 00039
Average Waiting : 01'06
EXIT CLEAR

Press "CLEAR".

• If the accumulated data exceeds the maximum number that can be displayed (99999),
"****" is shown on the display. To reinitialize the display, clear the Call Log History.
• For information about other supervisory features, refer to "1.3.42 ICD Group Features—
Supervisory".

1.3.38 ICD Group Features—Incoming Call Queue Monitor

An extension assigned as a supervisor (supervisor extension) can monitor the status of
waiting calls to be answered in the queue for an incoming call distribution (ICD) group.

To monitor the waiting call status

6-Line Display PT

ICD Group
7 3 9 extension no.
C.Tone

Off-hook. Enter 739. Enter ICD Group

extension number.

Group Monitor On JAN.31 08:13AM FRI

601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18

On-hook. EXIT LOG SPRVS

Confirm the status of queued calls.

• If an ICD group has an overflowed call, the display shows the status automatically.

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• For information about other supervisory features, refer to "1.3.42 ICD Group Features—
Supervisory".

1.3.39 ICD Group Features—Log-in/Log-out

You can control your status in an incoming call distribution
(ICD) group. When in the Log-out mode, incoming calls to
the group will not ring at your extension. When you return,
calls will again ring at your extension. (Default: Log-in) Log-out
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not Log-in

receive calls after completing a previous call. This time can Talk.

be used for you to write a report and so on.

You can also manually select "Not Ready" mode to Ready
temporarily leave an ICD group.

Wrap-up Not Ready

To set Log-in/Log-out

PT/SLT/PS/SIP Extn. ICD Group: Incoming Call Distribution Group

0 Log-out
7 3 6 OR

1 Log-in

Off-hook. Enter 736. Enter 0 or 1.

ICD Group
Specified
extension no.
OR
C.Tone
All

Enter ICD Group On-hook.

extension number or .

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PT/PS ICD Group: Incoming Call Distribution Group

While on-hook

ICD Group
Specified
extension no.
(Log-in/Log-out) OR

All

Press Log-in/Log-out. Enter ICD Group extension

number or .

PT/PS
While on-hook

(Log-in/Log-out
of a Specified Group)

Press Log-in/Log-out of a Specified Group.

To enter/leave Not Ready mode

PT/SLT/PS/SIP Extn.

1 Not Ready
7 3 5 OR

0 Ready C.Tone

Off-hook. Enter 735. Enter 1 or 0. On-hook.

To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)

PT/PS

While on-hook

(Wrap-up)

Press red or flashing red Wrap-up.*

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• * The status will be as follows:

Ready ® Not Ready
Not Ready ® Ready
Wrap-up ® Not Ready
• The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
• The last remaining logged-in extension may not be allowed to log out, depending on system
programming.
• The Supervisor extension can control the Log-in/Log-out status of other extensions.
For more information, refer to "1.3.40 ICD Group Features—Log-in/Log-out Monitor and
Remote Control".

• For information about other ICD group features, refer to "1.3.36 ICD GROUP FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.

1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote

Control
An extension assigned as a supervisor (supervisor extension) can monitor the Log-in/Log-out
status of incoming call distribution (ICD) group members with the lights of corresponding DSS
buttons. The supervisor extension can change the Log-in/Log-out status of an extension by
pressing the corresponding DSS button.
To perform this operation, the supervisor has to enter incoming call queue monitoring mode
first.

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1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control

To enter incoming call queue monitoring mode

6-Line Display PT

ICD Group
7 3 9 extension no.
C.Tone

Off-hook. Enter 739. Enter ICD Group

extension number.

Group Monitor On

On-hook.

To monitor the Log-in/Log-out status

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI

601:Sales Section
Waiting Calls Now: 00006
Max. Waiting Time: 02'18

EXIT LOG SPRVS

Press "SPRVS".

• While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group
members indicate their status as follows:
Off: Out of the ICD group.
Green on: Log-in mode (Ready). The extension user is ready to answer calls.
Flashing Green: Log-in mode (Not Ready). The extension user is not ready to answer calls.
Red on: Log-out mode.

To change the Log-in/Log-out mode

6-Line Display PT
While monitoring the Log-in/Log-out status

(DSS)

Press desired DSS.

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• Depending on the current status of the ICD group member, pressing the DSS button changes
the status as follows:
Log-in mode (Not Ready) ® Log-in mode (Ready)
Log-in mode (Ready) ® Log-out mode
Log-out mode ® Log-in mode (Ready)

• For information about other supervisory features, refer to "1.3.42 ICD Group Features—
Supervisory".

1.3.41 ICD Group Features—Manual Queue Redirection

When your incoming call distribution (ICD) group is busy and other outside calls arrive, the
arriving calls are put in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the
longest waiting call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.

To forward the waiting call

PT/PS

(Hurry-up)

Press red or flashing red Hurry-up.

• The Hurry-up button light shows the current status as follows:

Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.

• For information about other ICD group features, refer to "1.3.36 ICD GROUP FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Hurry-up button.

1.3.42 ICD Group Features—Supervisory

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other
members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:

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Features Description

The supervisor extension can monitor the status of calls waiting in the queue
Incoming Call Queue
to be answered.
Monitor
(® 1.3.38 ICD Group Features—Incoming Call Queue Monitor)
The supervisor extension can monitor the Log-in/Log-out status of the ICD
group members with the lights of corresponding DSS buttons. The
Log-in/Log-out Monitor supervisor extension can change their Log-in/Log-out status by pressing
and Remote Control the corresponding DSS button.
(® 1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote
Control)
The supervisor extension can confirm the incoming call log for the ICD
Call Log History group.
(® 1.3.37 ICD Group Features—Call Log History for ICD Group)

Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and
Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change
the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension.

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The following chart shows the flow of supervisory displays and access operations:
Initial Display
JAN.31 08:10AM FRI

PROG INFO RING MENU

ICD Group
"EXIT" 739 extension
no.

Incoming Call
Queue Monitor
JAN.31 08:10AM FRI --- Date and time
601:Sales Section --- Floating extension number/name of ICD group
Waiting Calls Now: 00006 --- The number of queued calls
Max. Waiting Time: 02'18 --- The longest queuing time
EXIT LOG SPRVS
"LOG" "SPRVS"

"EXIT" "EXIT"
Call Log History Log-in/Log-out Monitor
Since JAN.29 09:10AM --- Monitoring starting date and time JAN.31 08:10AM FRI
Total Calls : 00996 --- Total number of incoming calls 601:Sales Section
Overflow Calls : 00131 --- Total number of overflowed calls Waiting Calls Now: 00006
Lost Calls : 00039 --- The number of lost calls Max. Waiting Time: 02'18
Average Waiting : 01'06 --- Average queuing time
EXIT CLEAR EXIT

With

The lights of DSS buttons for the ICD group members

indicate their Log-in/Log-out status as follows:
OFF: Out of the ICD group.
Green on: Log-in mode (ready to answer calls).
Flashing green: Log-in mode (not ready to answer calls).
Red on: Log-out mode.

• For information about other ICD group features, refer to "1.3.36 ICD GROUP FEATURES".

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1.3.43 Message Waiting

For an extension leaving a message waiting indication
When the called extension is busy or does not answer your call, you can
leave a notification so that the called party may call you back.
For an extension receiving a message waiting indication
As a message receiver, the Message button light or Message/Ringer
Lamp lets you know that a call has been received. If you receive
notification, you can call back the caller by a simple operation.

Note
For an extension receiving a message waiting indication, this feature
is not available for SIP extensions (except the KX-HGT100). For
KX-HGT100 users, refer to the Quick Reference Guide of the
KX-HGT100 for instructions.

For an extension leaving a message waiting indication

To leave a message waiting indication

PT/SLT/PS
When the called extension is busy or does not answer
MESSAGE

OR
C.Tone
4
Press MESSAGE On-hook.
or enter 4.

To leave/cancel a message waiting indication

PT/SLT/PS/SIP
PT and SLT Extn.

1 Leave
desired
7 0 OR
extension no.
0 Cancel C.Tone

Off-hook. Enter 70. Enter 1 to leave Enter desired On-hook.

or 0 to cancel. extension number.

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For an extension receiving a message waiting indication

To check the left message and call back

PT/PS
While on-hook
MESSAGE

Press MESSAGE Off-hook. Talk.

until the desired
extension appears.

To call back

PT/SLT/PS/KX-HGT100
MESSAGE

OR

7 0 2

Off-hook. Press MESSAGE or enter 70 and then 2. Talk.

To clear message waiting indications left on your extension

PT/SLT/PS/KX-HGT100

your
7 0 0 extension no. C.Tone

Off-hook. Enter 70. Enter 0. Dial your On-hook.

extension number.

• The Message button light or Message/Ringer Lamp shows the current status as follows:
Off: No message
Red on: You have a message
• The display shows the messages starting with the most recent call.
• At a called extension, the MESSAGE button allows you to clear message waiting indications
if you do not want to call the callers back. To clear, press the MESSAGE button and then
press the soft button.
• On your PT, you can establish one or more Message for Another Extension buttons.
These buttons can accept the message waiting notification of other extensions or various
incoming call distribution groups.
In other words, you can monitor the message waiting notifications of other telephones.
• A single line telephone extension user will receive a special dial tone as message waiting
notification when going off-hook.
• The message waiting lamp of a single line telephone can also let you know that you have a
message in the same way as the Message button.

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1.3.45 Off-hook Monitor

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Message button or Message for Another Extension button.

1.3.44 Mute
You can disable the microphone or the handset to consult privately with others in the room
while listening to the other party on the phone through the speaker or the handset.

To set/cancel

PT
During a conversation
AUTO ANS

MUTE

OR

VOICE CALL

MUTE

Press MUTE.

• The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as
follows:
Off: Normal
Flashing red: Mute
• If mute is used during OHCA, it will become Handset Mute.

1.3.45 Off-hook Monitor

You can let other people in the room listen to the conversation through the speaker while
continuing the conversation using the handset.

To set/cancel

PT

During a conversation using the handset

SP-PHONE

Press SP-PHONE.

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 1.3.47 One-touch Dialing

• The SP-PHONE button light shows the current status as follows:

Off: The voice is heard through the handset.
On: The voice is heard through the speaker and the handset.
• This feature is only available with certain proprietary telephones, and requires system
programming.

1.3.46 OHCA (Off-hook Call Announcement)

During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the
caller’s voice through the built-in speaker, and talk to the caller while the current call is continued using the
handset.

To set/cancel for intercom calls (Manual Call Waiting)

PT

0 No call
OR
7 3 1
2 OHCA C.Tone

Off-hook. Enter 731. Enter 0 or 2. On-hook.

• OHCA is only available with certain digital proprietary telephones.

• OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call
Waiting Tone").
• A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN
extension. When a call is made from another extension, a PDN extension will receive a call
waiting tone. (® 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension)

• For information about answering a waiting call, refer to "1.3.12 CALL WAITING
FEATURES".

1.3.47 One-touch Dialing

You can store a phone number into the flexible button for one-touch operation.

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1.3.48 Paging

PT/PS

(One-touch
Dialing)

Off-hook. Press One-touch

Dialing.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a One-touch Dialing button, store the desired phone number or feature number.

1.3.48 Paging
– Group Paging
– Paging and then Transferring a Call
– Paging Deny

Group Paging
You can make a voice announcement to proprietary telephones or external speakers or both in the preset
group simultaneously. A person who has been paged can answer the page at any extension.

To page

PT/SLT/PS

paging group Wait for an

3 3 no. answer
C.Tone

Off-hook. Enter 33. Dial paging group Announce. Talk.

number (2 digits).

• If the group which you paged is already being used for paging, you hear a busy tone.

To answer

PT

4 3
C.Tone

Off-hook. Enter 43. Talk.

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• The following are extensions that cannot receive a paging announcement:

– Portable station
– Single line telephone
– Proprietary telephone that is ringing or busy
– Proprietary telephone in Paging Deny mode
– Proprietary telephone in DND mode
• System programming may be required for some IP-PT users to receive paging
announcements.
• Even if the announcement is not paging your extension, you can answer it, if it is paging your
group.

Paging and then Transferring a Call

You can transfer a call after making paging announcements.

PT/SLT/PS
During a conversation
TRANSFER

OR
OR paging group
3 3 no. C.Tone

Press TRANSFER or Enter 33. Dial paging group Announce.

Recall/hookswitch. number (2 digits).

The other party is

placed on hold.

Wait for an
answer

Talk. On-hook.

The held party and the paged extension are

connected and start a conversation.

• After you go on-hook, the caller can talk to the person who answers the page.

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1.3.49 Paralleled Telephone

Paging Deny
You can set your extension not to receive paging announcements.

PT

1 Deny
7 2 1 OR
C.Tone
0 Allow

Off-hook. Enter 721. Enter 1 or 0. On-hook.

1.3.49 Paralleled Telephone

A digital proprietary telephone extension user can choose whether the single line telephone
connected in parallel will ring or not, when an incoming call is received.
(Default: Ring)

DPT

1 Ring
3 9 OR

0 No ring C.Tone

Off-hook. Enter 39. Enter 1 to ring On-hook.

or 0 not to ring.

• Even if "No ring" is selected, calls can be made and answered on the single line telephone
by lifting the handset.
• If you go off-hook while your paralleled telephone is in use, the call will switch over to
you.

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 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension

1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory

Number) Extension
Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons
are useful when extension users will handle calls for other extensions. For example, a
secretary or multiple secretaries can handle calls and check the call status of a boss or multiple
bosses. The functions of PDN and SDN buttons are as follows:
PDN button: This button can be used to make and receive all calls (including both outside
and intercom calls). Having multiple PDN buttons allows multiple calls to be queued at the
extension. Extensions that have a PDN button are called PDN extensions.
SDN button: The light of an SDN button displays the current call status of the registered
extension, similar to a DSS button. In addition, this button can be used to perform the following
operations:
• call the PDN extension ( SDN Direct Dial)
• answer calls ringing at the PDN extension
• hold calls and retrieve calls held by the PDN extension ( Call Hold and Call Hold
Retrieve)
• transfer calls to the PDN extension ( Call Transfer Using SDN Button)
Extensions that have an SDN button are called SDN extensions.

• The extension that is registered as the destination of an SDN button must have at least one
PDN button.
• One extension can have up to 8 PDN buttons.
• An extension can have only one SDN button for each PDN extension.
• A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN
extension. When a call is made from another extension, a PDN extension will receive a call
waiting tone.
• The button light of each PDN/SDN button shows the current status as follows:

Light Pattern PDN Button Status SDN Button Status

Off The PDN extension is idle.

Green on The extension is on a call using the PDN The extension is on a call using an SDN
button. button.
Flashing green A call is on hold at the PDN extension A call answered with the SDN button is
slowly (Regular Hold). on hold (Regular Hold).
Flashing green A call is on hold temporarily or on A call answered with the SDN button is
moderately Exclusive Call Hold. on hold temporarily or on Exclusive Call
Hold.
Flashing green The PDN extension is receiving an An SDN extension is receiving a Hold
rapidly incoming call. Recall or callback ringing from a call
answered with the SDN button.
Red on A corresponding SDN extension is The corresponding PDN extension or
using the line. another corresponding SDN extension
is using the line.
Flashing red A corresponding SDN extension is Another corresponding SDN extension,
slowly holding a call. or the PDN extension itself, is holding a
call.

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1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension

Light Pattern PDN Button Status SDN Button Status

Flashing red The PDN extension is receiving an The corresponding PDN extension is
rapidly incoming call to an incoming call receiving an incoming call.
distribution (ICD) group.

SDN Direct Dial

Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two
modes depending on system programming, and the operation procedure differs as follows:

Enhanced DSS Key Mode

PT/PS

(SDN)

Off-hook. Press corresponding Talk.

SDN.

Standard SDN Key Mode

PT/PS

(SDN) (SDN)
D.Tone

Off-hook. Press corresponding Press the SDN again. Talk.

SDN.

• When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button
light shows the current status of the destination extension as follows:
Green on: You are using the line.
Red on: The line is being used. (The PDN extension, or another SDN extension when multiple
extensions have SDN buttons to a same PDN extension, is using the line.)
• Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal
by pressing the SDN button.

• When an SDN button is in Standard SDN Key Mode, you can dial a telephone number while
hearing a dial tone, instead of pressing the SDN button again. Depending on system
programming, your call will be made using either your normal calling privileges (Class of
Service) or those of the corresponding PDN extension (SDN Walking COS).

Call Hold and Call Hold Retrieve

You can put calls answered with a PDN or SDN button on hold normally (1.3.6 Call Hold).
You can also retrieve a call held at your extension/another extension with a simple operation, regardless of
the call type.

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 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension

Call Hold Retrieve

PT/PS

To retrieve a call at the holding extension

(PDN)
OR

(SDN)

Off-hook. Press flashing green Talk.

PDN or SDN.

To retrieve a call from another extension—only Regular Hold

(PDN)
OR

(SDN)

Off-hook. Press flashing red Talk.

PDN or SDN.

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold
Recall).
If an outside call is not answered within a specified time, it is automatically disconnected.

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold
automatically by pressing another PDN button to make or answer another call.

Call Transfer Using SDN Button

You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button.

To transfer a call to a PDN extension

PT/PS
During a conversation

*
(SDN)

Press SDN. Talk. On-hook.

This step can be omitted.

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1.3.51 Printing Message

• System programming is required to use this feature during a conversation with an extension.
• * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button
twice to transfer the call, unless you used that SDN button to answer an incoming call.

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Incoming
Select the seized line when going off hook.
• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
• 3.1.4 Customizing the Buttons
Create or edit a Primary Directory Number (PDN) or Secondary Directory Number (SDN)
button.

1.3.51 Printing Message

You can record a variety of information from your extension using up to 8 preprogrammed messages. Message
information from all extensions is recorded with the PBX. For example, it is possible to use this feature as a
time card by selecting preprogrammed "sign in" and "sign out" messages.
In a hotel-type environment, this feature can be used to record room information from a room extension.
For a list of preprogrammed messages, consult your dealer.

To record

PT/SLT

message no. parameter

*
7 6 1
C.Tone

Off-hook. Enter 761. Enter message Enter parameter Enter #. On-hook.

number (1–8). if required.

• * Depending on the content of the selected message, you may be required to enter a numeric
parameter, such as a price or time. Enter the correct number of characters as required for
the message. For information about required parameters, consult your dealer.
<Example>
If "Snack %%.%%" has been programmed as message number 1 (for recording charges for
room snacks consumed), hotel employees would enter data as in the example below using
the room extension:
761 1 0300 #
message no. parameter
(Snack charge)

• When a preprogrammed message is selected, detailed information is recorded automatically,

as shown below:

Date Time Ext CO Dial Number

02/02/00 10:45AM 1234 Snack 03.00

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 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)

1.3.52 Privacy Release

You can let a third party join your current outside call and establish a three-party conversation.
You can also leave the conversation and then let the two other parties talk.

To let a third party join your conversation and establish a three-party conversation

PT/PS
Your extension (on the outside call)
Wait for an answer.
(S-CO) To prolong, press
the S-CO again. C.Tone
Press green
S-CO. Talk.

The S-CO button will flash

at all extensions that have A three-party conversation
is now established.
Other extension that S-CO button.

(S-CO)
C.Tone

Press the flashing Off-hook. Talk.

S-CO within 5 seconds.

• Only an S-CO button can be used for this operation.

• You can leave a three-party conversation and let the two other parties talk by simply going
on-hook.

1.3.53 Private Network Features—CLIP (Calling Line Identification

Presentation)
When making a call through a private network, you can present your preprogrammed telephone number to the
called party.
You can select the telephone number sent, either the number of the line used or the number assigned to your
extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.

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1.3.54 Private Network Features—CLIR (Calling Line Identification Restriction)

To show either the number assigned to the CO line or your extension

PT/SLT/PS/SIP Extn.
1 Public
7 2 OR

Your extension C.Tone

2

Off-hook. Enter 7 2. Enter 1 for public or 2 On-hook.

for your extension.

• When you forward a call to an outside party, the CLIP number for that call will be that of the
calling party or of the forwarding extension depending on system programming.

• If you use the ICD Group button to make a call to the other party, the telephone number
assigned to the ICD group will be used.

1.3.54 Private Network Features—CLIR (Calling Line Identification

Restriction)
When making a call through a private network, you can select whether the called party can see your telephone
number or not.

To show/prevent

PT/SLT/PS/SIP Extn.

0 Show
7 1 OR
C.Tone
1 Prevent

Off-hook. Enter 7 1. Enter 0 to show On-hook.

or 1 to prevent.

• You can change the mode by pressing a preset CLIR button while on-hook.
The CLIR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Calling Line Identification Restriction (CLIR) button.

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 1.3.56 Private Network Features—COLR (Connected Line Identification Restriction)

1.3.55 Private Network Features—COLP (Connected Line

Identification Presentation)
When receiving a call through a private network, you can present your preprogrammed telephone number to
the calling party.
You can select the telephone number sent, either the number of the line used or the number assigned to your
extension.
If you select "Public", the calling/called party sees the number of the line used (subscriber’s number).
If you select "Your extension", they see the telephone number assigned on your extension.

To show either the number assigned to the CO line or your extension

PT/SLT/PS/SIP Extn.
1 Public
7 2 OR

Your extension C.Tone

2

Off-hook. Enter 7 2. Enter 1 for public or 2 On-hook.

for your extension.

1.3.56 Private Network Features—COLR (Connected Line

Identification Restriction)
When receiving a call through a private network, you can select whether the caller can see your telephone
number or not.

To show/prevent

PT/SLT/PS/SIP Extn.

0 Show
OR
7 0 C.Tone
1 Prevent

Off-hook. Enter 7 0. Enter 0 to show On-hook.

or 1 to prevent.

• You can change the mode by pressing a preset COLR button while on-hook.
The COLR button light shows the current status as follows:
Off: shows your telephone number.
Red on: prevents your telephone number being displayed.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Connected Line Identification Restriction (COLR) button.

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1.3.57 Private Network Features—TIE Line Access

1.3.57 Private Network Features—TIE Line Access

You can access extensions connected to other PBXs in a private network.

To call

PT/SLT/PS/SIP Extn.
extension no. *
OR

7 private phone no. *

Off-hook. Dial extension number or Talk.

enter 7 and then dial private phone number.

• * Which type of telephone number must be entered depends on the settings of your PBX.

To call with one touch

PTPT/PS
and SLT

(NDSS)

Off-hook. Press NDSS. Talk.

• To start monitoring another PBX extension after customizing an NDSS button, go

off-hook, press the NDSS button, and go on-hook.
The NDSS button light will show the current status as follows:
Off: The extension is idle.
Red on: The extension is busy.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Network Direct Station Selection (NDSS) button.

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 1.3.60 Room Status Control

1.3.58 Quick Dialing

You can make a call simply by pressing the preprogrammed number for quick dialing.

PT/SLT/PS/SIP Extn.

quick dialing no.

Off-hook. Dial quick dialing

number (max. 8 digits).

• This is a useful feature for hotels.

For example, to dial Room Service, dial the digit "3", not the full extension number.

1.3.59 Redial, Last Number

This is convenient when calling the same outside party again.

PT/SLT/PS/SIP Extn.
REDIAL

OR

Off-hook. Press REDIAL or enter #.

• Up to 32 digits can be stored and redialed.

• After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.

1.3.60 Room Status Control

In a hotel-type environment, an extension assigned as a hotel operator can check guests into
or out of rooms and confirm that the room is clean and ready for the next guest by changing
the room status of the corresponding extension. The hotel operator’s extension must have
flexible buttons assigned as Check-in, Check-out, and Cleaned-up buttons, and a DSS button
for each extension that will be used in a guest room.

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1.3.60 Room Status Control

• The hotel operator must be using a 6-line display PT to use the Room Status Control features.
• While in Room Status Control mode:
a. The hotel operator’s extension can only check extensions in/out and ready/not ready. All
other operations will be ignored.
b. The light of each DSS button shows the room status of the corresponding extension as
follows:

Off: Checked-out and Ready

Flashing Red: Checked-out and Not Ready
Red on: Checked-in

[Light Pattern Example: Checked-in Mode]

DSS button
Room1230 Rooms 1230 and 1234
Room1231 are currently in
Room1232 checked-in status.

Room1233
Check-in button
Room1234
Check-out button
Cleaned-up button

c. The lights of other buttons may not show their normal display.
d. The hotel operator’s extension is considered to be busy. Callers to that extension will
hear a busy tone.

To check in a guest

6-Line Display PT
While on-hook
Enter Room Number ENTER
extension no.
OR
(Check-in)
(DSS)

EXIT ENTER
Press Check-in. Dial extension number and then press
"ENTER", or press desired DSS.

To continue

Room: 1234 EXIT

Confirm check in? OR

(Check-in)
NO YES

Press "YES". Press "EXIT"

or Check-in to finish.

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• After check-in, Remote Extension Dial Lock is deactivated, and the guest can make outside
calls from the room extension. (Refer to "2.1.5 Remote Extension Dial Lock".)
• When the room status of extensions is changed, detailed room status information is recorded
with the PBX automatically. This requires system programming.
<Example>

Date Time Ext CO Dial Number

02/02/00 03:07PM 1234 Check in

To check out a guest

6-Line Display PT
While on-hook
Enter Room Number ENTER
extension no.

(Check-out) OR

(DSS)
EXIT ENTER
Press Check-out. Dial extension number and then press
"ENTER", or press desired DSS.

To continue

Room: 1234
EXIT

Confirm check out? OR

(Check-out)
NO YES

Press "EXIT"
Press "YES".
or Check-out to finish.

• After check-out, Remote Extension Dial Lock is activated, and outside calls from the room
extension are restricted. (Refer to "2.1.5 Remote Extension Dial Lock".)
• After check-out, wake-up call and Call Log information for the room extension are cleared
automatically. In addition, features set on the room extension are reset to the default settings.
For a list of features that are reset, refer to "1.3.26 Extension Feature Clear".
• When the room status of extensions is changed, detailed room status information is recorded
with the PBX automatically. This requires system programming.
<Example>

Date Time Ext CO Dial Number

02/03/00 08:08AM 1234 Check out

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1.3.61 Self Labeling (KX-NT366 only)

To change the cleaning status of a room

6-Line Display PT
While on-hook
Enter Room Number

(Cleaned-up)

EXIT ENTER
Press Cleaned-up.

To continue

EXIT
ENTER
extension no.
OR OR

(DSS) (Cleaned-up)

Dial extension number and then press Press "EXIT"

"ENTER", or press desired DSS. or Cleaned-up to finish.

• For information about other Hospitality features, refer to "1.3.34 HOSPITALITY

FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Check-in, Check-out, or Cleaned-up button.

1.3.61 Self Labeling (KX-NT366 only)

The KX-NT366 IP-PT has 12 flexible buttons, and a Page 4
display for each button to show what feature, telephone Page 3
number or extension number is assigned to it. The display Page 1 Page 2
can also be switched to show 3 other sets (Pages) of 12 Bank CO 6
flexible buttons assignment by pressing the NEXT PAGE Home CO 5
key. Different features, telephone numbers or extension Sales CO 4
numbers can be assigned to each button in every set. This LCS CO 3
means that 48 flexible buttons are available to an PDN CO 2
extension user.

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 1.3.62 Speed Dialing, Personal

To switch display

KX-NT366

Press NEXT PAGE

to display the desired page.

• When you answer an incoming call or when you seize a CO line, the display automatically
changes to the page that contains the green lit button.
• After customizing each button, you can set the displayed text for the button. For details about
customizing buttons, refer to "3.1.4 Customizing the Buttons".

1.3.62 Speed Dialing, Personal

You can store up to 100 numbers at your extension for your personal use.
This feature is also known as Station Speed Dialing.

To store a phone number

PT/SLT/SIP Extn.

personal speed desired

3 0 dialing no. phone no. C.Tone

Off-hook. Enter 30. Enter personal speed Enter desired Enter #. On-hook.
dialing number phone number
(2 digits). (max. 32 digits).

Enter CO line access number

before outside phone number.

To dial

PT/SLT/SIP Extn.
AUTO DIAL

STORE personal speed

OR dialing no.

Off-hook. Press AUTO DIAL Enter . Dial personal speed

or enter . dialing number (2 digits).

• To call using a directory, refer to "1.4.3 Directories".

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1.3.64 SVM (Simplified Voice Message)

1.3.63 Speed Dialing, System

You can make calls using speed dialing numbers stored in the PBX.

PT/SLT/PS/SIP Extn.
AUTO DIAL

STORE system speed

OR dialing no.

Off-hook. Press AUTO DIAL Dial system speed

or enter . dialing number (3 digits).

• To call using a directory, refer to "1.4.3 Directories".

1.3.64 SVM (Simplified Voice Message)

Your PBX can provide you with answering machine service.
Your extension is assigned a message box, into which callers can leave voice messages for you.
After callers reach your message box, they will hear your personal greeting message. You can record two
kinds of personal greetings: a normal greeting message and a greeting message for each time mode. You can
also play back and clear your greeting messages and the voice messages left by callers.
– Recording a Normal Greeting Message
– Recording a Greeting Message for Each Time Mode
– Redirecting Your Calls to Your Message Box
– Leaving Voice Messages
– Listening to Voice Messages Left by Callers
– Accessing Your Message Box from an Outside Telephone
– Accessing the Message Box of Another Extension from Your Extension
• This feature is not available for SIP Extensions (except the KX-HGT100). Even if a caller
leaves a voice messages for a SIP Extension (except the KX-HGT100), the Message button
light or Message/Ringer Lamp will not turn on to tell you that a voice message has been
received.
• You may hear a busy tone when trying to access your message box if too many other users
are already accessing their message boxes. In that case, wait a few minutes and try again.
• If the used recording space (including greeting messages and voice messages left by callers)
for the SVM feature reaches a certain limit, the display informs you that the recording space
is almost full, and you will hear dial tone 3 when going off-hook.
Dial Tone 3
1s

• Operation Reference When Accessing Your Message Box

After entering the SVM feature number ( 38), the operations below are available by entering
the corresponding numbers.

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 1.3.64 SVM (Simplified Voice Message)

Operation No. Operation

0 To clear the normal greeting message

1 To record a normal greeting message

2 To play back the normal greeting message

3 To listen to voice messages left by callers

8 To set a greeting message for each time mode

# 6 To leave a voice message to another extension’s message box.

Recording a Normal Greeting Message

To record

PT/SLT/PS/KX-HGT100

3 8 1
C.Tone

Off-hook. Enter 38. Enter 1. Record

message.

Example: "You have reached John. I am sorry I cannot

take your call right now. Please leave a message."

AUTO DIAL
A confirmation
*
0 Clear
STORE The greeting tone is heard.
OR message is OR
C.Tone played back.
dial key 1 Rerecord

Press STORE or any Enter 0 or 1 while the greeting

dial key (0–9, , #). On-hook.
message is being played back.

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1.3.64 SVM (Simplified Voice Message)

To play back

PT/SLT/PS/KX-HGT100

3 8 2 The greeting message

C.Tone is played back.

Off-hook. Enter 38. Enter 2.

A confirmation
*
0 Clear
tone is heard.
OR

1 Rerecord

Enter 0 or 1 while the greeting On-hook.

message is being played back.

• * This step can be omitted.

To clear

PT/SLT/PS/KX-HGT100

3 8 0
C.Tone

Off-hook. Enter 38. Enter 0. On-hook.

Recording a Greeting Message for Each Time Mode

In addition to a normal greeting message, you can record a specific greeting message for each time mode
(day/lunch/break/night).

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To record

PT/SLT/PS/KX-HGT100
0 Day
1 Night
3 8 8 1
2 Lunch
C.Tone
3 Break

Off-hook. Enter 38. Enter 8. Enter the desired Enter 1.

time mode.

AUTO DIAL

STORE The greeting message

OR is played back.
C.Tone
dial key
Record Press STORE or any
message. dial key (0–9, , #).

Example: "You have reached John. I am sorry I am

out for lunch right now. Please leave a message."

A confirmation
*
0 Clear
tone is heard.
OR

1 Rerecord

Enter 0 or 1 while the greeting On-hook.

message is being played back.

To play back

PT/SLT/PS/KX-HGT100

0 Day
1 Night
3 8 8 2
2 Lunch
C.Tone
3 Break

Off-hook. Enter 38. Enter 8. Enter the desired Enter 2.

time mode.

A confirmation
*
0 Clear
The greeting message tone is heard.
is played back. OR

1 Rerecord
On-hook.
Enter 0 or 1 while the greeting
message is being played back.

• * This step can be omitted.

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To clear

PT/SLT/PS/KX-HGT100

0 Day
1 Night
3 8 8
2 Lunch
3 Break

Off-hook. Enter 38. Enter 8. Enter the desired

time mode.

0
C.Tone

Enter 0. On-hook.

• If both the greeting message for a certain time mode and the normal greeting message have
been recorded, callers will hear the greeting message for that time mode. However, if no
greeting message has been recorded for a certain time mode, the normal greeting message
will be played instead.

Redirecting Your Calls to Your Message Box

You can set incoming calls to be redirected to your own message box so that callers can leave voice messages
when you cannot answer the phone.

To set/cancel

PT/SLT/PS/KX-HGT100

0 Both Calls 0 Cancel

OR 2 All Calls
7 1 1 Outside Calls 3 Busy
OR 4 No Answer
2 Intercom Calls 5 Busy/No Answer

Off-hook. Enter 71. Enter 0 to 2 as you desire. Enter required number.

For "Cancel", go on-hook

directly after entering 0.

floating extension no. #

for the SVM feature C.Tone

Enter floating extension Enter #. On-hook.

number for the SVM feature.

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• The default floating extension number for the SVM feature is 591.

Leaving Voice Messages

If the extension user you called is not able to answer your call, and your call is redirected to the message box,
you will hear the greeting message. Then, you can leave a voice message for that extension. It is also possible
to leave a voice message directly in the message box of a desired extension by following the steps below:

To leave a voice message directly to another extension’s message box

PT/SLT/PS/KX-HGT100

3 8 # 6 extension no.

Off-hook. Enter 38. Enter #6. Dial extension number.

You hear the OR

greeting message.
C.Tone dial key
Record On-hook or press any
message. dial key (0–9, , #).

• Voice message recording will stop, you will hear a notification tone, and the call will be
disconnected, in the following cases:
a. the recording time for the voice message reaches the preprogrammed limit. (default: 120
seconds)
b. the recording space for the SVM feature reaches the limit.

• When you are on the phone, you can transfer the call directly to the message box of a desired
extension by placing the call on hold temporarily, then pressing 38 + #6 + the desired
extension number. This allows the caller to leave a voice message in the message box of the
desired extension.

Listening to Voice Messages Left by Callers

When a caller leaves a voice message, information about that caller is also recorded as the SVM Log. The
SVM Log can be viewed using the display of a PT or PS by pressing the Message button.

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1.3.64 SVM (Simplified Voice Message)

To listen to voice messages

PT/PS
While on-hook
MESSAGE

Press MESSAGE Off-hook.

until desired SVM Log
appears.

PT/SLT/PS/KX-HGT100

3 8 3

Off-hook. Enter 38. Enter 3.

PT/SLT/PS/KX-HGT100
MESSAGE

OR

7 0 2
Off-hook. Press MESSAGE
or enter 702.

To clear the voice message that you are listening to

PT/SLT/PS/KX-HGT100
While hearing the voice message
AUTO DIAL

3 STORE
OR

1
Enter 3. Press STORE or
enter 1 to confirm.

• Various operations are available by entering numbers while you are listening to a recorded
voice message using any of the methods described above. The available options are as
follows:

Operation No. Operation

1 / # To play back the voice message from the beginning

2 To go to the next voice message

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Operation No. Operation

3 To clear the voice message

(Press the AUTO DIAL/STORE button or enter 1 to confirm.)

4 To call back the caller who left the voice message*1

5 To go back to the previous voice message

# 6 To leave a voice message directly in the message box of

another extension (Enter desired extension number.)

# 8 To play back your greeting message and record a voice

message in your own message box

# 9 To end the call

*1
This operation is not available for the KX-HGT100.

• In addition to the caller information that is recorded in the Call Log, the following SVM Log
information is recorded with voice messages left by callers:
• Caller’s Name
• Caller’s Telephone Number
• Time recording started
• Voice Message Status
– "New" is displayed for voice messages that have not previously been listened to.
– "Old" is displayed for voice messages that have previously been listened to.
Please note that the information shown on the display may vary depending on the information
that was received and the type of telephone used. Only users of a 6-line display PT can view
all of the above information.
• You can lock the SVM Log display by using an extension PIN (Personal Identification
Number) to prevent other users from viewing the information and from playing back your
voice messages (Display Lock). Refer to "3.1.2 Personal Programming".
• If your telephone has a Message for Another Extension button, you can access the message
box of another extension and listen to voice messages for that extension.
• If a new voice message has been left in your message box, you will hear dial tone 4 after
going off-hook. In addition, if your telephone has a Message button or Message/Ringer Lamp,
the corresponding button or lamp will light when a voice message has been left.
Dial Tone 4
1s

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To listen to voice messages while your display is locked

PT/SLT/PS PIN: Personal Identification Number

your
4 7 extension no.
extension no.
extension PIN
C.Tone &
D.Tone
Off-hook. Enter 47. Dial your Enter extension PIN
extension number. (max. 10 digits).

If the wrong extension PIN is

entered, you hear an alarm tone.
3 8 3

Enter 38. Enter 3.

• When you press the Message button while on-hook to play back voice messages, Display
Lock is temporarily deactivated.

To clear voice messages from the SVM Log

PT
While on-hook

AUTO DIAL
MESSAGE TRANSFER

STORE

Press MESSAGE Press TRANSFER. Press STORE.

until desired SVM Log
appears.

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Accessing Your Message Box from an Outside Telephone

You can remotely access your message box and perform any operations of the SVM feature through a CO
line as if you were at your own extension.

From Outside Telephone PIN: Personal Identification Number

The greeting
desired phone no. message is 4 7
played back.

Off-hook. Dial desired phone Enter 47 while hearing

number of a destination the greeting message.
that has set the SVM feature.

For available operations,

your
extension no. extension PIN 3 8 see "Operation Reference
extension no. C.Tone & When Accessing Your
D.Tone Message Box".

Dial your Enter extension PIN Enter 38.

extension number. (max. 10 digits).

• If you hear a reorder tone when you try to leave a voice message directly in the message box
of another extension, that message box is unavailable. You can enter another extension
number by pressing " ".
• When accessing your message box from an outside telephone, you cannot call back callers
who have left voice messages by pressing 4 while hearing the voice message.

To listen to voice messages left in the message box of another extension

From Outside Telephone PIN: Personal Identification Number

While hearing voice messages in your message box

The greeting
# 8 message is 4 7 desired extension no.
played back.

Enter #8. Enter 47. Dial desired

extension number.

extension PIN 3 8 3
C.Tone &
D.Tone
Enter extension PIN for Enter 38. Enter 3.
that extension (max. 10 digits).

If the wrong extension PIN is

entered, you hear an alarm tone.

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1.3.65 TAFAS (Trunk Answer From Any Station)

Accessing the Message Box of Another Extension from Your Extension

You can access the message box of another extension (for example, to record a greeting message for that
extension) by following the steps below:

PT/SLT/PS PIN: Personal Identification Number

4 7 desired extension no.

Off-hook. Enter 47. Dial desired

extension number.

For available operations, see

extension PIN 3 8 "Operation Reference When
C.Tone & Accessing Your Message Box".
D.Tone
Enter extension PIN for Enter 38.
that extension (max. 10 digits).

If the wrong extension PIN is

entered, you hear an alarm tone.

1.3.65 TAFAS (Trunk Answer From Any Station)

You can be notified of incoming outside calls through an external speaker. These calls can be answered from
any extension.

Through an external speaker

[For KX-NCP series PBX users]

PT/SLT/PS
While hearing a tone

4 2 1
C.Tone

Off-hook. Enter 42. Enter 1. Talk.

[For KX-TDE series PBX users]

PT/SLT/PS
While hearing a tone

4 2 speaker no.
C.Tone

Off-hook. Enter 42. Dial speaker Talk.

number (1 digit).

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• You can also receive a paging announcement via a speaker with this operation.

1.3.66 Timed Reminder

You can set an alarm at your telephone as a reminder of a meeting or appointment.
The alarm can occur either once or daily (every day until canceled) at a preset time. When you go off-hook to
answer, you will hear a special dial tone or prerecorded message.
• This feature can also be set remotely by an extension assigned as a hotel operator (Remote
Wake-up Call). The most recent setting will be valid no matter which extension made the
setting. For information about setting a Remote Wake-up Call, refer to "1.3.73 Wake-up
Call".

To set

PT/SLT
0 AM
12 H*: hour/minute OR

7 6 0 1 OR 1 PM

Off-hook.
24 H*: hour/minute
Enter 760. Enter 1.

Enter hour (01–12) and minute (00–59)

and then 0 for AM or 1 for PM,
0 Once
or enter hour (00–23) and minute (00–59).
OR
C.Tone
1 Daily

Enter 0 for once On-hook.

or 1 for daily.

• * Enter the time in the format assigned to your PBX (12-hour or 24-hour).

To cancel

PT/SLT

7 6 0 0
C.Tone

Off-hook. Enter 760. Enter 0. On-hook.

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1.3.67 Time Service

To stop or answer the ringback

PT/SLT
INTERCOM

OR

Press INTERCOM or off-hook.

To confirm

PT

TRANSFER

Press TRANSFER
several times.

• You can also confirm the timed reminder by using the soft button.
• The alarm keeps ringing for preprogrammed seconds.
• If you receive an incoming call during ringback, the ringing starts after the ringback stops.
• If you are having a conversation exceeding alarm ringing period, the ringback will start
after your conversation.

1.3.67 Time Service

You can check the current status of the Time Service on the display.

PT
While on-hook
TRANSFER

OR

(Time Service
(Day/Night/
Lunch/Break))

Press TRANSFER or Time Service

(Day/Night/Lunch/Break).

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• The Time Service (Day/Night/Lunch/Break) button light always shows the current status as
follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
• Any extension user except the managers can check the current status by pressing the Time
Service (Day/Night/Lunch/Break) button.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button.

1.3.68 Verification Code Entry

You can use your calling privileges (Class of Service) at another extension. You can override restrictions which
have been set at that extension. To use this feature, a verification code and verification code PIN (Personal
Identification Number) are required.

To call

PT/SLT/PS/SIP Extn. PIN: Personal Identification Number

4 7 verification code

Off-hook. Enter 47. Enter . Enter verification code

(max. 4 digits).

desired
verification code PIN C.Tone & phone no.
D.Tone

Enter verification code Dial desired

PIN (max. 10 digits). phone number.

If a wrong verification code PIN is Seize CO line before entering

entered, you hear an alarm tone. outside phone number.

1.3.69 VOICE MAIL FEATURES

The following services are available using a Voice Processing System:

Features Description

You or an outside party can access the Voice Processing System from a
Voice Mail Integration telephone.
(® 1.3.72 Voice Mail Features—Voice Mail Integration)

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1.3.70 Voice Mail Features—LCS (Live Call Screening)

Features Description

Using a Panasonic Voice Processing system that supports digital

integration (e.g., KX-TVA series), you can monitor a call without answering
Live Call Screening (LCS)
while the caller is leaving a message in your mailbox.
(® 1.3.70 Voice Mail Features—LCS (Live Call Screening))
Using a Panasonic Voice Processing system that supports digital
integration (e.g., KX-TVA series), you can record a conversation into a
Two-way Record
mailbox while talking on the phone.
(® 1.3.71 Voice Mail Features—Two-way Record)

• Voice Processing System features are not available for SIP Extension users.
However, a KX-HGT100 user can use some of the Voice Processing System features.
Refer to the Quick Reference Guide of the KX-HGT100 for details about available features.

1.3.70 Voice Mail Features—LCS (Live Call Screening)

Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA
series), you can monitor a call without answering while the caller is leaving a message in your
mailbox. If you so desire, you can answer the call while monitoring. There are two methods
available as follows:
Hands-free mode (Default):
You can monitor the message automatically, live through the telephone speaker.
Private mode:
You will hear an alarm tone while the caller is leaving a message.

Before operating
• Create a Live Call Screening (LCS) button (Personal Programming).
• Select the mode, either Hands-free or Private (Personal Programming).
• Set the extension PIN (Personal Identification Number).
• Set the Live Call Screening feature.
To set Live Call Screening

PT/PS PIN: Personal Identification Number

(Live Call extension PIN

Screening)

Press Live Call Enter extension PIN

Screening. (max. 10 digits).

This is required only when

an extension PIN is stored.

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To cancel Live Call Screening

PT/PS

(Live Call
Screening)

Press red Live Call Screening.

Operation Flowchart
The operations in the shaded areas can be done hands-free.

PT/PS

Hands-free Mode Private Mode

(Alarm Tone)

Monitoring (Hands-free) Monitoring (Handset)

Monitoring SP-PHONE MONITOR
OR OR (Live Call
No operation Screening)

Press SP-PHONE, MONITOR or Live Call Off-hook.

Screening.

Stop
monitoring Answering

SP-PHONE
(Live Call
Screening)
Stop Answering Stop Answering
OR Press Live Call monitoring the call monitoring the call
Screening.
MONITOR

Press SP-PHONE
OR
MONITOR
(Live Call (Live Call
SP-PHONE Screening) Screening)
or MONITOR. Press Press
Press SP-PHONE or Live Call On-hook. Live Call
MONITOR. Screening. Screening.

• The Live Call Screening (LCS) button light shows the feature status as follows:
Off: LCS is off.
Flashing green rapidly: Alerting in the Private mode.
Flashing green slowly: Monitoring.
Red on: LCS is on.
• The manager extension can clear an extension PIN.
• This feature is available for a single line telephone if it is connected to a proprietary telephone
in parallel. (Private mode only)
To answer the call while monitoring, press Recall/hookswitch.
• Only the handset monitoring in the Private mode is available for PS users.

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• For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES".

Customizing Your Phone

• 3.1.2 Personal Programming—Live Call Screening Mode Set
Select the mode, either monitoring the message through the speaker automatically or
receiving, while the caller leaves a message.
• 3.1.4 Customizing the Buttons
Create or edit a Live Call Screening (LCS) button.

1.3.71 Voice Mail Features—Two-way Record

Using a Panasonic Voice Processing system that supports digital integration (e.g., KX-TVA
series), you can record a conversation into a mailbox while talking on the phone.
You can select the mailbox each time you record a conversation.

To record into your mailbox

PT/PS
During a conversation

To stop recording,
(Two-way
press this button again.
Record)

Press Two-way Record.

To record into another mailbox (Two-way Transfer)

PT/PS
During a conversation

(DSS)
OR
(Two-way
Transfer)
another
extension no.

Press Two-way Press DSS or enter

Transfer. another extension
number.

To stop recording,
press this button again.

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To record into another mailbox with one touch (One-touch Two-way Transfer)

PT/PS
During a conversation

(One-touch
Two-way
Transfer)

Press One-touch
Two-way Transfer.

• The Two-way Record button light, Two-way Transfer button light or One-touch Two-way
Transfer button light shows the current status as follows:
Off: Not recording.
On: Recording the conversation.

• Note:
Many states have imposed regulations on the manner in which 2-way telephone
conversations may be recorded, so you should inform the other party that the conversation
is being recorded.
Consult your local telephone company for further information.
• For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Two-way Record button, a Two-way Transfer button and a One-touch
Two-way Transfer button.

1.3.72 Voice Mail Features—Voice Mail Integration

If you cannot answer calls, you can forward them to your mailbox. You can select the type of incoming calls
(Intercom Calls/Outside Calls/Both Calls). If your telephone has a Message button, the Message light turns on
and lets you know you have messages. Even if a Message button is not provided, you will hear an indication
tone* when going off-hook.

You can also transfer received outside calls to a mailbox so that calling parties can leave messages. If you
create a Voice Mail Transfer button on your phone, the transfer is done without knowing the mailbox number
(Voice Mail Transfer). The duration for recording depends on the voice processing system. Using the Voice
Mail Transfer button, you can also perform the following operations with one touch (for digital integration only):
– To forward a call to your mailbox while it is ringing
– To transfer your own call to the called extension’s mailbox
– To listen to messages

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To forward your calls to your mailbox

PT/SLT/PS

0 Both Calls 0 Cancel

OR 2 All Calls
7 1 1 Outside Calls 3 Busy
OR 4 No Answer
2 Intercom Calls 5 Busy/No Answer

Off-hook. Enter 71. Enter 0 to 2 as you desire. Enter required number.

For "Cancel", go on-hook

directly after entering 0.

voice mail floating

extension no.
#
C.Tone

Enter voice mail floating Enter #. On-hook.

extension number.

To forward a call to your mailbox while it is ringing

PT/PS
While on-hook

(Voice Mail
Transfer)

Press Voice Mail

Transfer.

To transfer a call to a mailbox (Voice Mail Transfer)

PT/PS
During a conversation

(DSS)

OR
(Voice Mail
Transfer)
desired
extension no.

Press Voice Mail Press DSS or enter desired

Transfer. extension number.

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To transfer your own call to the called extension’s mailbox

PTPT/PS
and SLT

extension no. R.B.Tone

OR OR (Voice Mail
Transfer)
B.Tone
(DSS)
OR

Off-hook. Dial extension number DND Tone Press Voice Mail

or press DSS. Transfer.

To listen to messages

PT/SLT/PS
MESSAGE

OR

(Voice Mail
Transfer)
OR
Off-hook.
voice mail floating
extension no.

Press MESSAGE or Voice Mail

Transfer, or enter voice mail
floating extension number.

* Indication tone after going off-hook.

1s

• If using a PS in parallel with a PT or SLT (in Wireless XDP Parallel mode), you cannot use
the Voice Mail Transfer button to forward a call to your mailbox while it is ringing.

• The default voice mail floating extension number is 500.

• For information about other Voice Mail features, refer to "1.3.69 VOICE MAIL FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Voice Mail Transfer button or a Message button.

1.3.73 Wake-up Call

In a hotel-type environment, an extension assigned as a hotel operator can remotely set or
cancel a timed reminder to a room extension (Remote Wake-up Call). This allows guests to
request wake-up calls without having to program the extension themselves. The hotel
operator can also confirm the current timed reminder setting for a room extension.

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1.3.73 Wake-up Call

• This feature can also be set from a room extension (Timed Reminder). The most recent
setting will be valid no matter which extension made the setting. For information about setting
a Timed Reminder, refer to "1.3.66 Timed Reminder".

To set

PT

extension no.
7 6 1 OR

(DSS)

Off-hook. Enter 76 . Enter 1. Dial extension number

or press desired DSS.

0 AM
12 H*: hour/minute OR

1 PM 0 Once
OR
OR

24 H*: hour/minute 1 Daily C.Tone

Enter 0 for once On-hook.
Enter hour (01–12) and minute (00–59)
or 1 for daily.
and then 0 for AM or 1 for PM,
or enter hour (00–23) and minute (00–59).

• * Enter the time in the format assigned to your PBX (12-hour or 24-hour).

To cancel

PT

extension no.
7 6 0 OR
C.Tone
(DSS)

Off-hook. Enter 76 . Enter 0. Dial extension number On-hook.

or press desired DSS.

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To confirm

Display PT
Enter Room Number

7 6 2

Off-hook. Enter 76 . Enter 2.

1234 11:50 AM Onetime

extension no.
OR
C.Tone
(DSS)
On-hook.
Dial extension number Confirm the Timed Reminder
or press desired DSS. information.

• When a timed reminder starts, and when it is answered or not answered, detailed timed
reminder information is recorded automatically. This requires system programming.
<Example>

Date Time Ext CO Dial Number

02/02/00 02:45PM 1234 Timed Reminder/Start
02/02/00 02:46PM 1234 Timed Reminder/No Answer
02/02/00 02:47PM 1234 Timed Reminder/Answer

• Users of PTs without displays can confirm only whether a timed reminder has been set or
not by following the steps shown above. If set, a confirmation tone will be heard.
• For information about other Hospitality features, refer to "1.3.34 HOSPITALITY
FEATURES".

1.3.74 Walking COS

You can use your calling privileges (Class of Service) at another extension. You can override restrictions which
have been set at that extension. To use this feature, an original extension number and an extension PIN
(Personal Identification Number) are required.
After performing the Walking COS feature, you can set the following features on your telephone from another
extension or through DISA.
• Call Forwarding (FWD)/Do Not Disturb (DND)
• Changing the Log-in/Log-out Status of Extensions
• Absent Message
• Extension Dial Lock
• Time Service—Changing the Time Mode (Day/Night/Lunch/Break)

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1.3.75 Walking Extension

To make a call or set features from another extension

PT/SLT/PS PIN: Personal Identification Number

desired
phone no.
your
4 7 extension no.
extension PIN C.Tone & OR

D.Tone desired
Off-hook. feature no.
Enter 47. Dial your Enter extension PIN
extension number. (max. 10 digits).
Dial desired phone number
or desired feature number.
If a wrong extension PIN is
entered, you hear an alarm tone.
Seize CO line before entering
outside phone number.

To make a call or set features through DISA

From Outside Telephone PIN: Personal Identification Number

DISA your
phone no. R.B.Tone & 4 7 extension no.
extension no.
DISA message

Off-hook. Dial DISA Enter 47. Dial your

phone number. extension number.

desired
phone no.
extension PIN
C.Tone & OR
D.Tone
desired
Enter extension PIN feature no.
(max. 10 digits).
Dial desired phone number
or desired feature number.
If a wrong extension PIN is
entered, you hear an alarm tone.
Seize CO line before entering
outside phone number.

1.3.75 Walking Extension

You can exchange the settings set at another extension with your own settings. This allows you to use your
own settings, including your extension number, on another person’s extension. Settings such as extension
number and One-touch Dialing memory are available at the new extension. It is also possible to exchange the
DSS Console settings along with the extension settings. Walking Extension is useful, for example, when you
move to a new location in the office.
This feature is also known as Walking Station.

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To exchange your settings with another extension

PT/SLT PIN: Personal Identification Number

your
7 2 7 extension no.

Dial your
Off-hook. Enter 727. extension number.

extension PIN
D.Tone
Enter extension PIN
(max. 10 digits). On-hook.

• An extension personal identification number (PIN) is required to use this feature. Refer to
"1.3.27 Extension PIN (Personal Identification Number)".
• Your previous extension will receive the old settings of your new extension.
• Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.
• If you are using a KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346
telephone with a Bluetooth wireless headset, and exchange the settings with another
KX-NT400/KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephone user, you
cannot use your Bluetooth wireless headset at the other extension.
Bluetooth wireless headsets are registered on extensions themselves. Therefore, you have
to register a Bluetooth wireless headset on each desired extension. For details about
registration, refer to "Bluetooth Registration" in "3.1.2 Personal Programming".

1.3.76 Walking Extension, Enhanced

In addition to exchanging the settings between extensions (Walking Extension), you can change the status of
your extension to "Service-in" or "Service-out" (Enhanced Walking Extension).
Service-in: An extension is in use (normal status).
Service-out: Extension Dial Lock (® 1.3.25 Extension Dial Lock), Do Not Disturb (DND) (® 1.3.20 DND (Do
Not Disturb)) and Display Lock (® 3.1.2 Personal Programming) are activated on an extension. When the
extension is set to "Service-out", the extension user cannot do the following:
– Make unauthorized outside calls
– Receive calls
– See their personal speed dialing directory, call log, or SVM log
– Play back voice messages in their mailbox

This feature is useful when:

a. one person uses the same extension settings at different locations, such as another branch office or at
home
b. two or more people use the same telephone in turn

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1.3.76 Walking Extension, Enhanced

<Example (a)> When using extension settings at a different location

Main Office
Service-in Service-out Service-out

Extension status
of Telephone A

Extn. No. 101 Extn. No. 101 Extn. No. 102

Service-out
Service-in Service-out Service-out

Branch Office

Extn. No. 102 Extn. No. 102 Extn. No. 101

Service-in
Service-out Service-out Service-in

Extension status
of Telephone B
Service-out Service-out Service-in

In this example, extension user A sets his/her own extension status to "Service-out" at the main office. Then,
he/she can set another extension status to "Service-in" at the branch office to have his/her own extension
settings available at the extension.

<Example (b)> When two users share one telephone

User A Extn. No. 101 Extn. No. 101 Extn. No. 101
Service-out
Service-in Service-out Service-out

Extension
Service-in Service-out Service-in
Status

User B Extn. No. 102 Extn. No. 102 Extn. No. 102
Service-in
Service-out Service-out Service-in

In this example, extension users A and B work in shifts and use the same extension in turn. User A sets the
extension status to "Service-out" when he/she finishes work. Then, user B can set the extension status to
"Service-in" and have his/her own settings available at the extension.

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 1.3.77 Whisper OHCA

To set an extension to Service-out status

PT/SLT

7 2 7

Off-hook. Enter 727. Enter #. On-hook.

To set an extension to Service-in status and have your own settings available

PT/SLT PIN: Personal Identification Number

your
7 2 7 extension no.

Off-hook. Enter 727. Enter . Dial your extension

number.

extension PIN
C.Tone

Enter extension PIN On-hook.

(max. 10 digits).

• An extension personal identification number (PIN) is required to use this feature. Refer to
"1.3.27 Extension PIN (Personal Identification Number)".
• Extension settings can be exchanged between SLT and SLT, PT and PT, or SLT and PT.

1.3.77 Whisper OHCA

During a conversation, you can be informed of a waiting call with a voice announcement. You cannot talk to
the caller, but you can hear the caller speaking through the handset.

To set/cancel for intercom calls (Manual Call Waiting)

PT

0 No call
7 3 1 OR
C.Tone
3 Whisper OHCA

Off-hook. Enter 731. Enter 0 or 3. On-hook.

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1.3.78 Wireless XDP Parallel Mode

• Whisper OHCA is only available with certain digital proprietary telephones and IP proprietary
telephones. In addition, both you and the other party must use supported telephones.
• Whisper OHCA is not available for outside calls; only call waiting tone can be set (refer to
"1.3.13 Call Waiting Tone").
• A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN
extension. When a call is made from another extension, a PDN extension will receive a call
waiting tone. (® 1.3.50 PDN (Primary Directory Number)/SDN (Secondary Directory
Number) Extension)

• For information about answering a waiting call, refer to "1.3.12 CALL WAITING
FEATURES".

1.3.78 Wireless XDP Parallel Mode

Your PS can be used in parallel with a PT or SLT.
When in this mode, incoming calls to a wired telephone also ring the paired PS.

To set

PS

4 8 1 extension no.
C.Tone

Press TALK. Enter 48. Enter 1. Enter extension number Press CANCEL.
of the paired telephone.

To cancel

PS

4 8 0
C.Tone

Press TALK. Enter 48. Enter 0. Press CANCEL.

• Some wired telephones are prohibited from using this feature.

• If you go off-hook while your paralleled telephone is in use, the call will switch over to
you.

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1.4 Display Features

1.4.1 Call Log, Incoming

When you receive an outside call or an external sensor call, call information is recorded automatically in the
incoming call log. A preprogrammed number of calls can be logged per extension. When the call log is full and
another call arrives, the oldest call is deleted.
When the Call Log button light turns on, there is a call which you did not answer.
The following information is logged.

Telephone KX-T7636/KX-T7633/
KX-T7630/KX-T7433
1-line or 2-line display PT
KX-NT400/
KX-NT300 series (except KX-NT321)/
KX-DT300 series (except KX-DT321)/
KX-NT136 3-line display PT except
KX-NT321/KX-NT265/
KX-T7633/KX-T7630/
KX-TD7695/KX-TD7685/ KX-DT321
KX-T7433
KX-TD7694/KX-TD7684/
KX-TD7690/KX-TD7680/
KX-TD7696/ Wireless phone
Information KX-WT125/KX-WT126 (KX-TD7895/KX-T7885)
6-line display PT
Caller's Name
Date/Time call
received
Answered or
Not Answered
Confirmed or
Not Confirmed
Caller's Phone
Number *1 *1

*1
If the caller’s name is not logged, the caller’s phone number is displayed.
If the caller’s name is logged, the caller’s phone number is not displayed.

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1.4.1 Call Log, Incoming

The incoming call log information is displayed as follows:

[With Caller's Name]

Catherine ------------------------------------ Caller's name (max. 20 digits)

OCT.27 4:30PM THU --------------- Date and time the call was received
New : Not Answered ----------------- Answering Status*
1234567 --------------------------------------- Caller's number (max. 16 digits)

EXIT CLEAR

[Without Caller's Name]

1234567 --------------------------------------- Caller's number (max. 16 digits)

OCT.27 4:30PM THU --------------- Date and time the call was received
Old : Not Answered ----------------- Answering Status*

EXIT CLEAR

*: "New" is displayed for call logs which have not previously been viewed;
"Old" is displayed for call logs which have previously been viewed.

To view the log information with the Call Log button

Display PT
While on-hook

(Call Log)

Press Call Log until

desired party appears.

To view the log information with the Navigator key

KX-NT300/KX-DT300/KX-T7600
While on-hook

Press Left twice. Press Up or Down until

desired party appears.

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To clear the log information

Display PT
While viewing the log information

(Call Log)
TRANSFER
OR

Press Call Log, or Up or Down Press TRANSFER.

until desired party appears.

To call

Display PT
While viewing the log information

(Call Log)

OR

Press Call Log, or Up or Down Off-hook.

until desired party appears.

• The Call Log button light shows the current status as follows:
Off: No incoming call, or you have already viewed the call log.
Red on: You have missed calls to view.
• If your call is answered by another extension, the caller’s information is recorded in the logs
of both your extension and the answering extension.
• You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information. Refer to "3.1.2 Personal
Programming".
• You can also have a Call Log button for an ICD Group (Incoming Call Distribution Group).
• If a call arrives while you are using the call log, the call log display will be replaced with the
caller’s information.
• PS user: Refer to "Operating Instructions" for the PS.
• KX-NT400 user: Refer to "Operating Instructions" for the KX-NT400.
• Caller information received with a call waiting tone from the telephone company will not be
logged in the call log.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Call Log button or Call Log for ICD Group button.

1.4.2 Call Log, Outgoing

You can redial using the outgoing call log.

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1.4.2 Call Log, Outgoing

To call

KX-NT300/KX-DT300/KX-T7600
While on-hook

Press Left. Press Up or Down Off-hook.

until desired number
appears.

To call with the REDIAL button

Display PT
While on-hook
REDIAL REDIAL

Press REDIAL to Press REDIAL Off-hook.

display the outgoing until desired number
call log.* appears.

• * System programming is required for this operation.

• This operation is available only for digital proprietary telephones with a display.

To store the caller’s information in personal speed dialing

Display PT
When the desired party is displayed

AUTO DIAL

STORE

Press STORE.

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 1.4.2 Call Log, Outgoing

<Operation Example: Storing the caller’s information in personal speed dialing>

AUTO DIAL

3
[Initial Display]
Press
STORE

OCT.27 03:13PM THU

PROG INFO RING MENU 05:12341115678

Name?
ABCD EXIT CLEAR ENTER

1 Press

4 Enter name.

Outgoing Call Log

05:12341115678
EXIT ENTER Ann
ABCD EXIT CLEAR ENTER

2 Press
selected.
until desired number is
5 Press

1234567890
106
->12341115678
0001112223333
301
EXIT CLEAR ENTER

• You can lock your call log display by using an extension PIN (Personal Identification Number),
so that you can prohibit access to your logged information. Refer to "3.1.2 Personal
Programming".
• If a call arrives while you are using the call log, the call log display will be replaced with the
caller’s information.
• PS user: Refer to "Operating Instructions" for the PS.
• KX-NT400 user: Refer to "Operating Instructions" for the KX-NT400.

• To enter characters, refer to "1.3.14 Character Entry".

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1.4.3 Directories

1.4.3 Directories
You can select and call using the directories (Personal Speed Dialing Directory, System Speed Dialing
Directory and Extension Number Directory).
Only personal directories can be stored, edited or deleted on your extension.
If a call arrives while you are using a directory, the display will be replace with the caller’s information.
– Calling with the Directory
– Storing New Names and Numbers

Calling with the Directory

To select and call

KX-NT300/KX-DT300/KX-T7600
While on-hook

Press Right until Press Up or Down Off-hook.

desired directory until desired
appears.* party appears.

• * The display order is as follows:

One time: Personal Speed Dialing Directory
Two times: System Speed Dialing Directory
Three times: Extension Number Directory
• To cancel or exit, press the CANCEL or FLASH/RECALL button.
• You can lock your personal speed dialing directory by using an extension PIN (Personal
Identification Number), so that you can prohibit access to it. Refer to "3.1.2 Personal
Programming".

• Directory entries generally should include name and number. If the name is not registered,
an entry cannot be displayed.
• The System Speed Dialing Directory can be displayed simply by pressing the AUTO DIAL
button while on-hook.

Storing New Names and Numbers

To store a Personal Speed Dialing Directory item

Display PT
While on-hook
PROGRAM

phone no. OR name OR OR

AUTO DIAL AUTO DIAL PAUSE

STORE STORE

Enter phone number Press ENTER Enter name Press ENTER Press PROGRAM
(max. 32 digits). or STORE. (max. 20 characters). or STORE. or PAUSE.

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<Operation Example: Storing a name and an outside phone number in the Personal Speed Dialing
Directory>

2
[Initial Display]
Press to store.
OCT.27 03:13PM THU

PROG INFO RING MENU 00: 12341115678

Name?
EXIT ENTER

1 While on-hook, enter the phone number

you want to store.
3 Enter the name to be displayed for
the number.

12341115678

00: 12341115678
Ann
PROG <- CLEAR STORE ABCD EXIT CLEAR ENTER

4 Press to store.

• Telephone number and name on the display are stored using the first spare Personal Speed
Dialing memory available.
• PS user: Refer to "Operating Instructions" for the PS.

• To enter characters, refer to "1.3.14 Character Entry".

• For more details, refer to "To store the names and numbers in personal speed dialing" in
"3.1.2 Personal Programming".

1.4.4 System Feature Access

You can access commonly used features with the "Feature Access" menu.

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1.4.4 System Feature Access

To select a feature from the "Feature Access" menu

KX-NT300/KX-DT300/KX-T7600
While on-hook

Press Right Press ENTER. Press Up or Down until the desired

four times. feature is selected, and follow
the display prompts.

Features Description

Call Back Cancel You can cancel Automatic Callback Busy.

(® 1.3.4 Automatic Callback Busy (Camp-on))
Call Pickup Directed You can pick up a call ringing at a specified extension.
(® 1.3.9 Call Pickup)
Call Pickup Group You can pick up a call ringing at another extension within a call pickup group.
(® 1.3.9 Call Pickup)
Doorphone Call You can call a doorphone.
(® 1.3.22 Doorphone Call)
Door Open You can open a door.
(® 1.3.21 Door Open)
External BGM A manager extension can turn on/off background music through external
speakers.
(® 2.1.2 External BGM (Background Music))
Paging You can make a voice announcement through the built-in speakers of
proprietary telephones (PTs) and/or external speakers.
(® 1.3.48 Paging)
External Relay ON You can switch on a relay.
(® 1.3.28 External Relay)

• This feature is not available for the KX-NT321 and KX-DT321.

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 1.4.4 System Feature Access

<Display Prompts>
[Call Back Cancel] [Call Pickup Directed] [Call Pickup Group]

->Call Back Cancel Call Back Cancel Call Back Cancel

Call Pickup Directed ->Call Pickup Directed Call Pickup Directed
Call Pickup Group Call Pickup Group ->Call Pickup Group
Doorphone Call Doorphone Call Doorphone Call
Door Open Door Open Door Open
EXIT ENTER EXIT ENTER EXIT ENTER

ENTER ENTER ENTER

Press or Press or Press or

Sure? Extension No. > Group No. >

NO YES EXIT SET EXIT SET

Enter extension number Enter call pickup group

Press
and press number and press

Call Back Cancelled 12341115678 12341115678

MENU MENU

You are connected with the caller, You are connected with the caller,
and the caller's number is displayed. and the caller's number is displayed.

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1.4.4 System Feature Access

[Doorphone Call] [Door Open] [External BGM]

Call Back Cancel Call Back Cancel ->External BGM

Call Pickup Directed Call Pickup Directed Paging
Call Pickup Group Call Pickup Group External Relay ON
->Doorphone Call Doorphone Call Call Back Cancel
Door Open ->Door Open Call Pickup Directed
EXIT ENTER EXIT ENTER EXIT ENTER

ENTER ENTER ENTER

Press or Press or Press or

Door No. > Door No. > Pager No. >

EXIT SET EXIT SET EXIT SET

Enter doorphone number Enter doorphone number Enter pager number and

and press and press press

D01:Door Door01:Open BGM No. >

MENU OPEN EXIT SET

Enter BGM number

and press

External BGM 1 - 2

The BGM starts playing.

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[Paging] [External Relay ON]

External BGM External BGM

->Paging Paging
External Relay ON ->External Relay ON
Call Back Cancel Call Back Cancel
Call Pickup Directed Call Pickup Directed
EXIT ENTER EXIT ENTER

ENTER ENTER
Press or Press or

Group No. > Relay No. >

EXIT SET EXIT SET

Enter paging group Enter relay number

number and press and press

Pager01 External Relay01

An alarm tone will be heard at

the paged extensions, and you
can start your page.

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1.5.1 Operation List

1.5 Using a KX-HGT100 SIP Extension

1.5.1 Operation List

To access PBX features, the access numbers (extension numbers or feature numbers) are required.
KX-HGT100 (firmware version 2.00 or later) users can use the following features:

Note
• To execute an operation, you must press the OK button after pressing all the buttons of the operation.
• If these feature numbers do not work properly with the KX-HGT100, ensure that the firmware of the
KX-HGT100 and the MPR software file version of the PBX are upgraded to their latest versions. For
details, consult your dealer.

Features Refer to

Intercom Call 1.2.1 Making Calls

Intercom Call
Operator Call 1.2.1 Making Calls
Operator Call
Automatic Line Access 1.2.1 Making Calls
Calling an Outside Party
Automatic Line Access
CO Line Group Access 1.2.1 Making Calls
Calling an Outside Party
CO Line Group Access
TIE Line Access 1.3.57 Private Network Features—TIE Line Access
Redial 1.3.59 Redial, Last Number
Speed Dialing—System/Personal 1.3.63 Speed Dialing, System
1.3.62 Speed Dialing, Personal
Personal Speed Dialing—Programming 1.3.62 Speed Dialing, Personal
Doorphone Call 1.3.22 Doorphone Call
External BGM On/Off 2.1.2 External BGM (Background Music)
S-CO Line Access 1.2.1 Making Calls
Calling an Outside Party
S-CO Line Access
Account Code Entry 1.3.2 Account Code Entry
Preventing the telephone number from 1.5.3 Private Network Features—Displaying Your Telephone
showing when making outside calls Number on the Called Party’s Telephone
Showing the telephone number when 1.5.3 Private Network Features—Displaying Your Telephone
making outside calls Number on the Called Party’s Telephone
Connected Line Identification 1.3.56 Private Network Features—COLR (Connected Line
Restriction (COLR) Identification Restriction)

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Features Refer to

Calling Line Identification Restriction 1.3.54 Private Network Features—CLIR (Calling Line
(CLIR) Identification Restriction)
Calling/Connected Line Identification 1.3.53 Private Network Features—CLIP (Calling Line
Presentation (CLIP/COLP) Identification Presentation)
1.3.55 Private Network Features—COLP (Connected Line
Identification Presentation)
Call Forwarding (FWD)/Do Not Disturb 1.3.20 DND (Do Not Disturb)
(DND)—Intercom/Outside Calls Switching FWD/DND Status Using Fixed FWD/DND Button
Group FWD/DND 1.3.30 FWD (Call Forwarding)
To set forwarding status and outside destinations to ring in
parallel for outside calls to an ICD group
Call Pickup Deny 1.3.9 Call Pickup
Call Pickup Deny
Wrap-up—Not Ready 1.3.39 ICD Group Features—Log-in/Log-out
To enter/leave Not Ready mode
Login/Logout 1.3.39 ICD Group Features—Log-in/Log-out
To set Log-in/Log-out
Absent Message 1.3.1 Absent Message
Extension Dial Lock 1.3.25 Extension Dial Lock
Time Service Switch 2.1.6 Time Service Mode Control
Remote Extension Dial Lock 2.1.5 Remote Extension Dial Lock
Extension Feature Clear 1.3.26 Extension Feature Clear
Extension PIN (Personal Identification 1.3.27 Extension PIN (Personal Identification Number)
Number)
Simplified Voice Message (SVM) 1.3.64 SVM (Simplified Voice Message)
Conference*1 1.3.15 Conference
Conference
Message Waiting 1.3.43 Message Waiting
DND Override*2 1.3.20 DND (Do Not Disturb)
DND Override

*1
KX-HGT100 users cannot originate a conference call, but can be added as members.
*2
KX-HGT100 users cannot use DND Override to call someone who has set the DND feature, but can let other extensions call them
using DND Override when the DND feature is set.

1.5.2 Speed Dialing

Using a KX-HGT100 SIP Extension, you can store and dial phone numbers in your telephone for your personal
use. Refer to the Quick Reference Guide of the KX-HGT100 for instructions.

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1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone

1.5.3 Private Network Features—Displaying Your Telephone

Number on the Called Party’s Telephone
When making a call through a private network, you can present your telephone number
to the called party. The number assigned to your extension will be displayed on the
display of the other party’s telephone.

To show

KX-HGT100

6 8 outside
phone no.

Off-hook. Enter 68. Dial outside phone

number.

To prevent your number from being shown

KX-HGT100

6 7 outside
phone no.

Off-hook. Enter 67. Dial outside phone

number.

Availability of this feature depends on the following:

• The ISDN service of the other party’s telephone company
• The telephone service of the other party’s ITSP (Internet Telephony Service Provider)
• The settings of the other party’s telephone equipment

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1.6 Cellular Phone Features

1.6.1 Cellular Phone Features

When you are not at your desk or not in the office and receive a forwarded outside call on your cellular phone,
you can use the following features if enabled through system programming.
– Transferring to an Extension in the PBX
– Adding Other Parties during a Conversation (Conference)
– Talking to Two Parties Alternately (Call Splitting)
– Paging and then Transferring a Call
• Some features may not be available for cellular phones, depending on the type of CO line
being used.

Transferring to an Extension in the PBX

To transfer

Cellular Phone
During a conversation

extension no.
D.Tone

Enter #. Dial extension number. Talk. On-hook.

This step can be omitted.

• When transferring a call from an analog CO line, you cannot talk to the destination party after
dialing an extension number.
• You cannot transfer a call to a DISA floating extension number.

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1.6.1 Cellular Phone Features

Adding Other Parties during a Conversation (Conference)

To establish a conference call

Cellular Phone
During a conversation

extension no. 3
D.Tone C.Tone

Enter #. Dial extension number. Talk to the Enter #. Enter 3.

new party.

Talk with multiple parties.

Talking to Two Parties Alternately (Call Splitting)

Cellular Phone
During a conversation
OR

extension no.
D.Tone

Enter #. Dial extension number. Enter #.

Talk to the Talk to the
other party. original party.

The other party will be on hold.

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 1.6.1 Cellular Phone Features

Paging and then Transferring a Call

Cellular Phone
During a conversation

paging group
3 3 no.
D.Tone C.Tone

Enter #. Enter 33. Dial paging group Announce.

number (2 digits).

The party is placed on hold.

Wait for an
answer.

Talk. On-hook.
The held party and the paged extension
are connected and start a conversation.

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1.6.1 Cellular Phone Features

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 Section 2
Manager Operation

This chapter shows the manager how to control the

other extensions or the PBX.

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2.1.2 External BGM (Background Music)

2.1 Manager Service Features

2.1.1 Dial Tone Transfer

The manager can change the restriction level, permitting an extension to make a call.

PT/PS
During a conversation with an extension

(Toll Restriction)
C.Tone

Press Toll Restriction. On-hook.

The extension can hear the dial

tone and then make a call.

• The restriction level is changed to the preprogrammed level of Toll Restriction button.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Toll Restriction (TRS) button.

2.1.2 External BGM (Background Music)

The manager extension can select and broadcast background music in the office through external speakers.

To select and start/stop the background music

[For KX-NCP series PBX users]

PT/SLT/PS/SIP Extn.

BGM no.
3 5 1 OR
C.Tone
0
Enter BGM number
Off-hook. Enter 35. Enter 1. (1 digit) or 0 to stop. On-hook.

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 2.1.3 OGM (Outgoing Messages)

[For KX-TDE series PBX users]

PT/SLT/PS/SIP Extn.
external
pager no. BGM no.
3 5 OR
OR
C.Tone
0

Off-hook. Enter 35. Enter external Enter BGM number On-hook.

pager number (1 digit) or 0 to stop.
(1 digit) or for all.

2.1.3 OGM (Outgoing Messages)

The manager extension can record three kinds of greeting messages (OGM) as follows:
1. DISA message: Used to greet and guide callers so that they access extension user group
or outside party without operator assistance.
2. Incoming Call Distribution Group message: Used to greet and guide callers to an
incoming call distribution group.
3. Time Reminder message: Used when the extension answers the Timed Reminder.

All messages have their own extension numbers. You can select the desired message. You have two methods
for recording a message. One is recorded using the handset, and the other is recorded from an external BGM
(MOH) port.

To record

PT

OGM floating
3 6 1 extension no.
Progress
Tone &
C.Tone
Off-hook. Enter 36. Enter 1. Enter OGM floating Record
extension number. message.

AUTO DIAL
The message
is played back.
STORE C.Tone

Press STORE. On-hook.

When the time limit passes,

it stops automatically.

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2.1.3 OGM (Outgoing Messages)

To play back

PT

OGM floating
3 6 2 extension no. C.Tone

Off-hook. Enter 36. Enter 2. Enter OGM floating

extension number.

The message
is played back.

On-hook.

To record from an external BGM (MOH) port

[For KX-NCP series PBX users]

PT

OGM floating
3 6 3 1 extension no. Progress
Tone &
Off-hook. Enter 36. Enter 31. Enter OGM floating C.Tone
extension number.

CONF AUTO DIAL

You hear The message
the message. is recorded.
C.Tone STORE C.Tone

Press CONF. Press STORE.

When the time limit

The message passes, it stops
is played back.
automatically.

On-hook.

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[For KX-TDE series PBX users]

PT

BGM port
3 6 3 no.

Off-hook. Enter 36. Enter 3. Enter BGM port

number (1 digit).

CONF
OGM floating You hear The message
extension no. the message. is recorded.
Progress C.Tone
Tone &
C.Tone
Enter OGM floating Press CONF.
extension number.

AUTO DIAL
The message
STORE C.Tone is played back.

Press STORE. On-hook.

When the time limit passes,

it stops automatically.

To clear the message

SIP-PT/SLT

OGM floating
3 6 0 extension no. Progress
Tone &
C.Tone
Off-hook. Enter 36. Enter 0. Enter OGM floating On-hook.
extension number.

• The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).

2.1.4 Private Network Features—NDSS (Network Direct Station

Selection) Monitor Release
NDSS buttons can be customized on any extension connected to your PBX. An NDSS button
allows an extension user to monitor another extension connected to another PBX in a private
network. The NDSS button light shows the current status of the monitored extension. When
it becomes unnecessary to monitor an extension connected to another PBX, the manager can
stop the PBX from monitoring it. Any NDSS buttons set to monitor that extension will also stop
monitoring.

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2.1.6 Time Service Mode Control

PTPT/PS
and SLT
another PBX
extension no.
7 8 4 OR
C.Tone
(NDSS)
Off-hook. Enter 784. Dial another PBX extension On-hook.
number and then enter #, or
press NDSS.

• To restart monitoring of an extension after performing this operation, go off-hook, press the
corresponding NDSS button, and go on-hook.

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Network Direct Station Selection (NDSS) button.

2.1.5 Remote Extension Dial Lock

This feature can override Extension Dial Lock (refer to 1.3.25 Extension Dial Lock) that has been set by an
extension user. If the manager extension locks the extension, the extension user cannot unlock it.
This feature is also known as Remote Station Lock Control.

PT/SLT/PS/SIP Extn.

2 Unlock
7 8 OR extension no.
C.Tone
3 Lock

Off-hook. Enter 78. Enter 2 to unlock Enter extension On-hook.

or 3 to lock. number.

2.1.6 Time Service Mode Control

The manager extension or the preprogrammed extension can change the time mode (Day, Lunch, Break or
Night).
There are two methods (Automatic or Manual) of changing the time modes.
Automatic: enables the time mode for each day of the week to change automatically. You may also change
it manually.
Manual: enables to change a mode manually as follows.

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 2.1.6 Time Service Mode Control

To change the time mode (Day/Night/Lunch/Break)

PT/PS
While on-hook

(Time Service
(Day/Night/
Lunch/Break))

Press Time Service

(Day/Night/Lunch/Break)
until the desired mode
appears.

PT/SLT/PS/SIP Extn.
0 Day
1 Night
7 8 0 2 Lunch
C.Tone
3 Break

Off-hook. Enter 780. Enter 0 to 3 On-hook.

as you desire.

To select the time service switching mode (Automatic/Manual)

PT/PS
While on-hook

(Time Service
Switching Mode
(Automatic/Manual))

Press Time Service

Switching Mode
(Automatic/Manual).

• Besides the time mode, there is Holiday mode. It can change mode once on a specified date.
• The Time Service (Day/Night/Lunch/Break) button light shows the current status as follows:
Off: Day mode
Green on: Lunch mode
Flashing green: Break mode
Red on: Night mode
Flashing red: Holiday mode
• The Time Service Switching Mode (Automatic/Manual) button light shows the current status
as follows:
Off: Automatic
Red on: Manual

Customizing Your Phone

• 3.1.4 Customizing the Buttons
Create or edit a Time Service (Day/Night/Lunch/Break) button or a Time Service Switching
Mode (Automatic/Manual) button.

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2.1.6 Time Service Mode Control

178 Operating Manual Document Version 2011-10

 Section 3
Customizing Your Phone & System

This chapter shows you how to customize your

individual telephone or PBX according to your needs.
Find the desired setting and program as necessary.

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3.1.2 Personal Programming

3.1 Personal Programming

3.1.1 Programming Information

You can customize your telephone features. For example, you can change the initial settings or button features
according to your needs.

Available Extension
Any extension in the PBX

Required Telephone
A Panasonic Proprietary Telephone (PT), Portable Station (PS)

Conditions
Programming extensions must be idle, on-hook and holding no calls.

3.1.2 Personal Programming

You can program features using the programming mode.
• To exit at any time, lift the handset.
• To enter the programming mode when using a PS, refer to "Operating Instructions" for the
PS.

• If you change your desk and extension, refer to "1.3.75 Walking Extension".

Setting Features
The default settings are shown in bold letters. For later reference, place a check mark in the boxes below to
indicate your customized setting.

To enter the programming mode To program To exit

PROGRAM PROGRAM

OR
programming selection & OR
OR OR
PAUSE
input AUTO DIAL
parameter AUTO DIAL PAUSE

STORE STORE

Follow
Press PROGRAM Press ENTER Follow Selection Press ENTER Press PROGRAM
programming
or PAUSE. or STORE. & Parameter. or STORE. or PAUSE.
input.

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 3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input
PT: The display shows the PBX or shelf number, slot
number and port number.
<example for users of KX-NCP500/KX-NCP1000/
KX-TDE100/KX-TDE200>
EXT1050:10308
PBX no. Port no.
Slot no.

Your extension <example for users of KX-TDE600>

0 0
information*1
EXT2100:20101
Shelf no. Port no.
(1–4) Slot no.

PS: The display shows the PS number.

<example>
EXT3001:99001
PS no.

1 Light
Display Contrast
Selection*2 2 Little Light
Preferred display contrast 0 1
level from the 4 levels 3 Little Dark
available
4 Dark

1 English

2 2nd Language
Display Language
Selection
0 2 3 3rd Language
Which display language do
you prefer?
4 4th Language

5 5th Language

No—Manual (The display

keeps showing all of the outside
0 caller’s information unless you
Display Switching Mode
Would you like the call change it to the call duration
duration to be shown manually.)
0 3
automatically on the display Yes—Automatic (The first
when answering an outside
line of the display will change to
call? 1 the call duration automatically
when you answer an outside
call.)

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3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input

Display Backlight 0 Yes—Automatic

Selection*2*3
Would you like to turn on the 0 4 1 Yes—always On
display backlight of the
telephone? 2 No—always Off

1 Light
Self Labeling Display
Contrast 2 Little Light
Preferred display contrast
0 5
level from the 4 levels
3 Little Dark
available for Self Labeling
(KX-NT366 only)
4 Dark

1 1 desired no. (max. 32 digits)

Hot Line
Would you like to dial a 0 Do not use
preset number simply by
1 2
going off-hook?
1 Use

Calling Line Identification No—Allows your number to

0
Restriction (CLIR) be displayed
Should you prevent your
1 3
number being displayed on Yes—Prevent your number
the called party’s 1
being displayed
telephone?
Calling/Connected Line Caller ID assigned to your
0
Identification extension
Presentation (CLIP/
COLP) 1 4
Which number should be Caller ID assigned on the CO line
1
displayed on the called being used
party’s telephone?

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 3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input

0 No line

1 An idle CO line

+
2
CO button no.
Preferred Line
(01–36)*4/(01–84)*5
Assignment—Outgoing A CO/ICD Group button
or
Which do you prefer to 1 9
seize when you go off-hook
(CO)
to make calls?
3
Intercom (On a PDN
or
extension, an idle PDN button is
INTERCOM
selected when going off-hook.)
(PDN)

0 No line

The longest ringing line

1
(when multiple calls arrive)
Preferred Line
2 +
Assignment—Incoming
Which line do you prefer to 2 0 CO button no.
answer when you go (01–36)*4/(01–84)*5
A CO/ICD Group button
off-hook? or

(CO)

3 (PDN)
A PDN button

0 Ringing (Tone Call)

Alternate Receiving—
Ring/Voice*2 Directly—The party’s voice is
2 1 1
How do you prefer to heard without ringing.
receive an intercom call?
Ring only—Prohibiting the
2
caller switching to the voice mode.
No—The telephone will not
0
Paralleled Telephone*2 ring.
Should the single line 2 2
telephone in parallel ring? Yes—The telephone will
1
ring.

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3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input
Forced Answerback 0 No—Disable
Selection*2
Do you prefer to answer a
2 3
call without going off-hook
1 Yes—Enable
regardless of the AUTO
ANS button status?
Live Call Screening Mode You can monitor the message
Set*2 0 through the telephone speaker.
Which service do you prefer (Hands-free mode)
2 5
when a calling party is
recording a message in Only an alarm tone is heard.
1
your mailbox? (Private mode)
LCS Mode Set (After 0 No—Stop recording
Answering)
Would you like to keep 2 6
recording after answering 1 Yes—Keep recording
the call in the LCS mode?
Automatic Call Waiting*6 0 No—OFF
Would you prefer to
automatically hear a call
3 0
waiting tone when you
1 Yes—ON
receive a call while already
on the phone?

0 No call (OFF)

Manual Call Waiting 1 Tone (BSS)

How would you prefer to
receive call waiting 3 1 Voice announcement through
notifications for intercom 2
the built-in speaker (OHCA)*7
calls?
Voice announcement through
3
the handset (Whisper OHCA)*7
Call Waiting Tone Type 0 Tone 1
Selection
3 2
Which type of call waiting
1 Tone 2
tone do you prefer?

0 No—Off
Absent Message
Would you like to show a Yes—Shows the selected
4 0 message no. (1–8)
message on the caller’s message.
telephone display?
Yes—Shows your personal
9
message.
Personal Absent
Message
4 1 message (max. 16 characters)
Creating your personal
message

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 3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input

0 Off

1 Do Not Disturb (DND)

FWD/DND 2 + desired
5 0 / no. All—Forward all calls
(max. 32 digits)
(for both calls)
Call Forwarding (FWD)/
Do Not Disturb (DND) 5 1 3 + desired
Busy—Forwarded when your
To forward or refuse some (for outside calls) no.
extension is busy.
or all of your incoming calls (max. 32 digits)
5 2
4 + desired
(for intercom No Answer—Forwarded when
no.
calls) you do not answer.
(max. 32 digits)

5 + desired Busy/No Answer—Forwarded

no. when you do not answer or when
(max. 32 digits) your extension is busy.
FWD N/A Timer
To set the timer for "No (0–120) seconds
5 3
Answer" and "Busy/No (Default: 15 seconds)
Answer"
Call Pickup Deny 0 No—Allow
Should you prohibit other
6 0
people from picking up your
1 Yes—Deny
calls?

0 No—Headset off
Headset Operation*2
6 1
Do you use the headset?
1 Yes—Headset on

Executive Busy Override 0 No—Allow

Deny
Do you prohibit other 6 2
people from joining your 1 Yes—Deny
conversation?

Paging Deny*2 0 No—Allow

Would you like to prohibit 6 3
paging announcements? 1 Yes—Deny

Key Pad Tone Set*2 0 No—Off

Do you prefer to hear the 6 4
key pad tone? 1 Yes—On

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3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input
Background Music 0 No—Off
(BGM)*2
Do you want background
6 5
music through your 1 + BGM no.
Yes—On
telephone speaker while (1 digit)
on-hook?
Bluetooth Registration*8
To register a Bluetooth
wireless headset on your 6 6 Pass key (max. 16 digits)
extension*9

Bluetooth Removal*8
To cancel the registration of Confirm that the ID of your Bluetooth wireless headset is
6 7
a Bluetooth wireless displayed.
headset on your extension*9
extension PIN
(max. 10 digits) +
ENTER/STORE + To set an extension PIN
same extension
Extension PIN (Personal PIN
Identification Number)
To set your extension PIN 9 0 stored extension
or change the stored PIN +
extension PIN new extension PIN
(max. 10 digits) + To change a stored extension PIN
ENTER/STORE +
same extension
PIN
extension PIN
(max. 10 digits) + To unlock
Extension Dial Lock 0
To prevent other people 9 1
from using your telephone extension PIN
(max. 10 digits) To lock
+ 1

extension PIN
Display Lock *2 (max. 10 digits) + To unlock
To prevent other people 0
from seeing your personal 9 2
speed dialing directory, call extension PIN
log, SVM log (max. 10 digits) + To lock
1

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 3.1.2 Personal Programming

Programming
Item Selection & Parameter
Input
No—Normal (Any Flexible
0
One-touch Dialing buttons can be modified.)
Assignment Mode Yes—Only One-touch dialing
Selection #
buttons can be modified.
Do you prefer to set the 1 However, to modify them, there is
One-touch dialing only?
no need to enter "2" before the
number.
*1
Not available for some IP-PTs depending on the card in the PBX that the IP-PT is connected to.
*2
Not available for a PS.
*3
Only available for the KX-T7633/KX-T7636/IP-PTs/KX-DT300 series (except KX-DT333) telephones.
*4
CO button numbers (25–36) are available only when the Add-on Key Module is set up to your telephone.
*5
CO button numbers (25–84) are available only when the Add-on 60 Key Module (KX-NT305) is set up on a KX-NT300 series telephone
(not available for the KX-NT366).
*6
This setting applies to both outside and intercom calls. For intercom calls, this feature must be enabled through system programming.
*7
Only available for certain digital proprietary telephone users.
*8
Only available for KX-NT300 series (except KX-NT321)/KX-DT343/KX-DT346 telephones.
*9
Registering and canceling a Bluetooth wireless headset may take time. Please avoid any interruption during that time by, for example,
going off-hook.

CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (extension PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.
• After the program number is entered, the program title is displayed.
The programming screen can be changed with the Navigator Key (Up or Down).

• You can select the parameter with the Navigator Key (Up or Down) instead of entering a
number.

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3.1.2 Personal Programming

To store the names and numbers in personal speed dialing

PROGRAM
1 0
OR personal speed
OR
AUTO DIAL dialing no. (location no.)
PAUSE

STORE

Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number
or PAUSE. Or press STORE. (location number) (2 digits).

phone no. OR name * OR

AUTO DIAL
AUTO DIAL

STORE
STORE

Enter phone number Press ENTER Enter name Press ENTER

(max. 32 digits). or STORE. (max. 20 characters). or STORE.

PROGRAM

OR
PAUSE

Press PROGRAM
or PAUSE.

• * To enter characters, refer to "1.3.14 Character Entry".

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 3.1.3 Programming Feature Clear

To edit the names and numbers of personal speed dialing

PROGRAM
1 0
OR
OR personal speed
PAUSE
AUTO DIAL dialing no. (location no.)

STORE

Press PROGRAM Enter 10 and then press ENTER. Enter personal speed dialing number
or PAUSE. Or press STORE. (location number) (2 digits).

To erase a number or character

CLEAR

Press Left or Right Press "CLEAR".

OR
to select a desired part. AUTO DIAL

STORE

To insert a number or character

Press ENTER
or STORE.
number/character

Press Left or Right Enter a number or

to select a desired part. character.

It will be inserted in front

of the selected part.

3.1.3 Programming Feature Clear

You can reset the settings of the following features on your extension to the default settings with one operation.

Features Default Setting

Display Switching Mode Automatic

Hot Line Off
Calling Line Identification Restriction (CLIR) Allow
Calling/Connected Line Identification Presentation (CLIP/COLP) Caller ID assigned on your
extension
Preferred Line Assignment—Outgoing Intercom
Preferred Line Assignment—Incoming The longest ringing line
Alternate Receiving—Ring/Voice Ringing (Tone Call)
Paralleled Telephone Paired SLT will ring
Forced Answerback Selection Disable
Live Call Screening Mode Set Hands-free mode

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3.1.3 Programming Feature Clear

Features Default Setting

LCS Mode Set (After Answering) Stop recording

Automatic Call Waiting On
Manual Call Waiting—Intercom Calls On (Tone)
Call Waiting Tone Type Selection Tone 1
Absent Message Off
Personal Absent Message Cleared
Call Forwarding (FWD)/Do Not Disturb (DND)—Intercom Calls/ Off
Outside Calls
FWD N/A Timer 15 seconds
Call Pickup Deny Allow
Headset Operation Headset off
Executive Busy Override Deny Allow
Paging Deny Allow
Key Pad Tone Set On
Background Music (BGM) Off
Data Line Security Off
Connected Line Identification Restriction (COLR) Allow
Log-in/Log-out Log-in
Message Waiting Off
Timed Reminder Cleared

To set

PROGRAM PROGRAM

OR OR OR OR
AUTO DIAL AUTO DIAL PAUSE
PAUSE

STORE STORE

Press PROGRAM Enter ##. Press ENTER Press ENTER Press PROGRAM
or PAUSE. or STORE. or STORE. or PAUSE.

• The Call Waiting, FWD/DND and Hot Line features may not be cleared by this operation,
depending on system programming.

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 3.1.4 Customizing the Buttons

3.1.4 Customizing the Buttons

You can customize the flexible buttons and/or programmable feature (PF) buttons on PTs, Add-on Key
Modules, and PSs. They can then be used to make or receive outside calls or as feature buttons.
• To enter the programming mode when using a PS, refer to "Operating Instructions" for the
PS.
• The buttons in the table below can only be set on certain flexible buttons, as follows:
– Flexible buttons on PTs/Add-on Key Modules/PSs: all buttons can be set.
– Flexible buttons on DSS Consoles: all buttons except CTI and Primary Directory Number
(PDN) buttons can be set.
– Programmable feature (PF) buttons: only the One-touch Dialing button can be set.

To enter the program mode To program To exit

PROGRAM
To continue PROGRAM

OR programming OR

PAUSE input PAUSE

OR
AUTO DIAL

Follow STORE

Press PROGRAM Press desired Press PROGRAM

programming
or PAUSE. flexible button. Press ENTER or PAUSE.
input.
or STORE.

Button Programming Input

Loop-CO (L-CO)

Group-CO (G-CO) # + CO line group no. (2 digits)

Single-CO (S-CO) 0 + CO line no. (3 digits)

Direct Station Selection (DSS) 1 + Extension no.

One-touch Dialing*1 2 *² + Desired no. (max. 32 digits)

Incoming Call Distribution 3 0 + Incoming call distribution group extension no. (+

Group (ICD Group) # + delayed ringing time [0–7])*5

Message 4 0

4 0 + Extension no./Incoming call distribution group extension

Message for Another Extension
no.
Call Forwarding (FWD)/Do Not
4 1
Disturb (DND)—Both calls

FWD/DND—Outside calls 4 2

FWD/DND—Intercom calls 4 3

Group FWD—Both calls 4 4 + Incoming call distribution group extension no.

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3.1.4 Customizing the Buttons

Button Programming Input

Group FWD—Outside calls 4 5 + Incoming call distribution group extension no.

Group FWD—Intercom calls 4 6 + Incoming call distribution group extension no.

Account 4 8

Conference 4 9

Terminate 5 0

External Feature Access (EFA) 5 1

Call Park 5 3 + Parking zone no. (2 digits)

Call Park (Automatic Park Zone) 5 3

Call Log*4 5 4

Call Log for ICD Group*4 5 4 + Incoming call distribution group extension no.

Log-in/Log-out 5 5

Log-in/Log-out of a specified
5 5 + Incoming call distribution group extension no
group

Log-in/Log-out for all groups 5 5

Hurry-up 5 6 + Incoming call distribution group extension no.

Wrap-up 5 7

System Alarm*4 5 8

Time Service (Day/Night/Lunch/

5 9 + 0/1/2/3*5 (+ # + Tenant no.)
Break)

Answer*4 6 0

Release*4 6 1

Toll Restriction (TRS) 6 2 + Toll Restriction (TRS) Level (1–7)

Calling Line Identification

6 4
Restriction (CLIR)
Connected Line Identification
6 5
Restriction (COLR)

Headset*4 6 7

Time Service Switching Mode

6 8 (+ Tenant no.)
(Automatic/Manual)
Network Direct Station Selection
6 9 + Another PBX extension no.
(NDSS)*6

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 3.1.4 Customizing the Buttons

Button Programming Input

CTI 7 0

Primary Directory Number

7 1
(PDN)
Secondary Directory Number
7 2 + Extension no. + # + delayed ringing time (0–7)*7
(SDN)

Check-in*4 8 0

Check-out*4 8 1

Cleaned-up*4 8 2

Two-way Record*8 9 0 + Voice mail floating extension no.*9

Two-way Transfer*8 9 1 + Voice mail floating extension no.*9

9 1 + Voice mail floating extension no.*9 + # + Extension

One-touch Two-way Transfer*8
no./Incoming call distribution group extension no.

Live Call Screening (LCS)*8 9 2

Voice Mail Transfer*8 9 4 + Voice mail floating extension no.*9

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3.1.4 Customizing the Buttons

• *1
" ", "#", FLASH/RECALL, PAUSE, Secret (INTERCOM) and TRANSFER can also be
stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the
line access number.
<Example>
Secret
49 1234 # 9 [ 123 4567 ]
Account code feature no. Account code Account code delimiter Automatic line Phone number
access number

• *2
For a PF button, "2" is not required to enter before the desired number.
• *3
Depending on the settings of your PBX, you may be required to enter delayed ringing time
(0: Immediate, 1: 1 ring, 2: 2 rings, 3: 3 rings, 4: 4 rings, 5: 5 rings, 6: 6 rings, 7: No ring). In
this case, you can automatically join a new ICD group by creating a button for that group.
• *4
This button is not available for a PS.
• *5
0: Day/Night/Lunch/Break, 1: Day/Night/Break, 2: Day/Night/Lunch, 3: Day/Night
• *6
The button may not be available depending on the networking method in use or the settings
of the PBX.
• *7
It is possible to set delayed ringing for each SDN button.
• *8
This button is used for the integrated voice mail features.
• *9
The default voice mail floating extension number is 500.
• To exit at any time, lift the handset.
• For KX-NT366 users: After customizing a flexible button, you can set the displayed text for
Self Labeling. To enter characters, refer to "1.3.14 Character Entry".

• You can select the parameter with the Navigator key (Up or Down) instead of entering a
number.

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 3.1.4 Customizing the Buttons

<Programming Example: Customizing a CO button as a One-touch Dialing button using Secret dialing>

OCT.27
[Initial Display]

03:13PM THU
3 Enter the programming input (
and desired phone number.
2 ),

PROG INFO RING MENU

9123
EXIT CLEAR ENTER

1 PROG INTERCOM

4
PROGRAM PAUSE

Press or or Press in front of the number you

want to keep secret.

Program No?->
EXIT CONT NEXT 9123[
EXIT CLEAR ENTER

2
INTERCOM

Press (CO)
5 Press again after entering the number
you want to keep secret.

Single Line-001 9123[4567]

EXIT CLEAR ENTER EXIT CLEAR ENTER

6 Press to store.

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3.1.4 Customizing the Buttons

To distinguish the ringing tones for each CO, ICD Group, PDN, SDN, or INTERCOM button
(Digital proprietary telephone only)

To continue

(CO) (CO)
OR OR

(ICD Group) (ICD Group)

OR OR
PROGRAM *
tone type no. OR
(PDN) (PDN) R.Tone AUTO DIAL
OR OR

Press (SDN) (SDN)

Enter tone type STORE

PROGRAM. number.
OR OR
Press ENTER or
INTERCOM INTERCOM STORE.

Press CO, ICD Group, Press CO, ICD Group,

PDN, SDN, or PDN, SDN, or
INTERCOM button. INTERCOM button.

PROGRAM

Press
PROGRAM.

• * Available tone types vary depending on the telephone you are using:
– KX-NT400/KX-NT300 series (except KX-NT321)/KX-NT136/KX-DT300 series (except
KX-DT321)/KX-T7600 series: Tone types "01" to "30" (01–20: tone, 21–30: melody) are
available.
– KX-NT265/KX-NT321/KX-DT321: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"01".
– Other telephones: Only tone types "01" to "08" are available.
It is possible to enter a tone type number from "09" to "30", but you will hear tone type
"02".
• Only one ringing tone can be selected for all PDN buttons on your extension.

To clear the button

To continue

PROGRAM PROGRAM

OR 2 OR OR
PAUSE AUTO DIAL PAUSE

STORE

Press PROGRAM Press desired Enter 2. Press ENTER or Press PROGRAM

or PAUSE. flexible button. STORE. or PAUSE.

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3.2 Manager Programming

3.2.1 Programming Information

The manager can program the following item.
• Other Extensions Control
Available Extension
The extension assigned as a manager

Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)

Manager Password
To enter programming mode, the manager password (max. 10 digits) is required. (Default: 1234)

CAUTION
• The PBX has a default password preset. For security, change the password the first time that you
program the PBX.
• It is strongly recommended that a password of 10 numbers or characters be used for maximum
protection against unauthorized access. For a list of numbers and characters that can be used in the
password, refer to "1.3.14 Character Entry".
• To avoid unauthorized access to the PBX, keep the password secret. If it becomes known to others,
the PBX may be misused.
• Change the password periodically.

Conditions
The programming extension must be idle, on-hook and holding no calls.

3.2.2 Manager Programming

Changing the Settings and Extension Control

To enter the program mode To program To exit

PROGRAM To continue PROGRAM

manager
OR 1 password HOLD
OR
PAUSE programming PAUSE
input

Press PROGRAM Enter 1. Enter manager Follow Press Press PROGRAM

or PAUSE. password. programming HOLD. or PAUSE.
input.

Item Programming Input

Changing the manager password. 0 0 + + Password (max. 10 digits) +

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3.2.2 Manager Programming

Item Programming Input

Locking/unlocking other extensions. 9 0 + + Extension no. + 1 (to lock)/

(Remote Extension Dial Lock) 0 (to unlock) +

Clearing the PIN and PIN lock for

9 1 + + Extension no. +
extensions.
Clearing the PIN and PIN lock for
9 2 + + Verification code +
verification codes.

9 3 + + Verification code + PIN (max. 10 digits)

Setting the verification code PIN.
+

CAUTION
There is a risk that fraudulent telephone calls will be made if a third party discovers your
password (verification code PIN).
The cost of such calls will be billed to the owner/renter of the PBX.
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a. Keeping your PIN secret.
b. Selecting a complex, random PIN that cannot be easily guessed.
c. Changing your PIN regularly.

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 3.2.2 Manager Programming

<Programming Example: Changing the manager password>

[Initial Display]

OCT.27 03:13PM THU 4 Enter the programming input

( 0 0 ).

PROG INFO RING MENU

Manager Password
SHIFT EXIT ENTER NEXT

1 Press
PROGRAM

or
PAUSE

or
PROG

5 Press or
ENTER

Program No?->
EXIT CONT NEXT
1234
SHIFT -> CLEAR NEXT

2 Enter 1
The current manager password appears.

Enter Password
6 Enter a new manager password
(max. 10 digits).

EXIT ENTER

1117
SHIFT -> CLEAR NEXT

3 Enter the current manager password.

Mngr-Pgm No?->
SHIFT EXIT NEXT
7 Press to store.

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3.3.1 Programming Information

3.3 System Programming

3.3.1 Programming Information

You can customize your system according to your requirements.
[Your system already has default settings (factory installed).]
The programming is shown below. (Program number)
• The date and time [000]
• System speed dialing numbers and names [001]/[002]
• Extension number and name [003]/[004]
Available Extension
The extension allowed through COS programming

Required Telephone
A Panasonic Proprietary Telephone with display (over 2 lines)
(e.g., KX-NT343, KX-DT346, KX-T7636)

System Password
To enter programming mode, the system password (max. 10 digits) is required. (Default: 1234)

CAUTION
• The PBX has a default password preset. For security, change the password the first time that you
program the PBX.
• It is strongly recommended that a password of 10 numbers or characters be used for maximum
protection against unauthorized access. For a list of numbers and characters that can be used in the
password, refer to "1.3.14 Character Entry".
• To avoid unauthorized access to the PBX, keep the password secret. If it becomes known to others,
the PBX may be misused.
• Change the password periodically.

Conditions
The programming extension must be idle, on-hook and holding no calls.

List
Before programming, decide the settings and write them down. Your notes will provide a useful record of the
programming for future reference. Your dealer also has programming records which contain all of the system
programming. You may ask for photocopies of these tables to be aware of the facilities and features available.

Icon Descriptions
Fixed Buttons
Function
KX-NT300/ KX-NT136/
KX-T7200/KX-T7400*1
KX-DT300 KX-T7600

REDIAL
PREVIOUS (PREV)

SP-PHONE
NEXT

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Fixed Buttons
Function
KX-NT300/ KX-NT136/
KX-T7200/KX-T7400*1
KX-DT300 KX-T7600

FWD/DND

CONF

AUTO DIAL

STORE
STORE (ENTER)

Back to Previous Menu

None
(CANCEL)

SHIFT SHIFT SHIFT

SHIFT

PAUSE PAUSE

PROGRAM PAUSE
PROGRAM

HOLD HOLD
END

AUTO ANS AUTO ANSWER MESSAGE

SELECT
MESSAGE

MUTE MUTE

FLASH/
RECALL FLASH/RCL
FLASH

TRANSFER

TRANSFER
CLEAR

INTERCOM

INTERCOM
SECRET

*1
The buttons shown in this column are from KX-T7400 series PTs.

Procedure
The basic steps are shown below.

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3.3.1 Programming Information

1. Entering the programming mode

PROGRAM

OR system password
PAUSE

Press PROGRAM Enter . Enter system password.

or PAUSE.

2. Programming
You can enter each program number (3 digits).
• To exit the programming mode at any time, lift the handset.

3. Exiting the mode

PROGRAM

OR
PAUSE

Press PROGRAM
or PAUSE.

• To exit the programming mode at any time, lift the handset.

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3.3.2 System Programming

[000] Date & Time
The proprietary telephones display the current date and time while on-hook.

0 0 0 year date
SELECT
Enter 000. (AUTO ANS/MUTE,
MESSAGE)

Press ENTER. Enter year Press SELECT Press Right. Enter date
(00–99). for month. (01–31).

hour minute
SELECT
(AUTO ANS/MUTE,
MESSAGE)
Press ENTER. Press NEXT. Enter hour Enter minute
(01–12). (00–59). Press SELECT
to choose AM or PM.
To end

END
(HOLD)
Press ENTER. Press END.

• After changing the desired values, you can press the ENTER button. You do not have to
perform the rest of the steps.
• The clock starts immediately after the ENTER button is pressed.
• You cannot leave a value empty.
• You can clear the entry by pressing the CLEAR button.
• To confirm your entry after storing data:
– The STORE button light: Lights red
– Confirmation Tone:
One beep: Your entry is accepted.
Three beeps: Your entry is rejected.

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3.3.2 System Programming

[001] System Speed Dialing Number

You can store the phone numbers of frequently dialed numbers.

To end
system speed dialing
0 0 1 no. (location no.) phone no.

Enter 001. Press ENTER. Enter system speed Enter phone Press ENTER. Press END.
dialing number (location number (max.
number) (3 digits). 32 digits).
To continue

OR

Press NEXT. Press PREV.

Press CANCEL.

• If the desired number is more than 32 digits, divide the number and store it into more than
one speed dialing number.
• " ", "#", FLASH/RECALL, PAUSE, and Secret (INTERCOM) can also be stored.
If you do not want to display the stored number when making a call, press the Secret
(INTERCOM) button before and after the numbers you wish to conceal.
If you store an outside party’s number, you should first store a line access number.
If you need to enter an account code, you can enter the specified account code before the
line access number.
<Example>
Secret
49 1234 # 9 [ 123 4567 ]
Account code feature no. Account code Account code delimiter Automatic line Phone number
access number

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[002] System Speed Dialing Name

You can store the name associated with the speed dialing number. These names are displayed when making
calls using the display operation. To enter characters, refer to "1.3.14 Character Entry".

To end
0 0 2 system speed dialing name
no. (location no.)
Enter 002. Press ENTER. Enter system speed Enter name Press ENTER. Press END.
dialing number (location (max. 20
number) (3 digits). characters).
To continue

OR

Press NEXT. Press PREV.

Press CANCEL.

[003] Extension Number

You can assign an extension number to each extension.

To end
new
0 0 3 extension no.
extension no.

Enter 003. Press ENTER. Enter extension Enter new Press ENTER. Press END.
number. extension number.
To continue

OR

Press NEXT. Press PREV.

Press CANCEL.

• The leading number(s) should be the same as the number(s) assigned for Flexible
Numbering.
• A duplicate entry is invalid.

[004] Extension Name

You can store the name of an extension user. This is useful if you want to know who is calling, or who you are
calling when making an intercom call using the directory.

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3.3.2 System Programming

To enter characters, refer to "1.3.14 Character Entry".

To end
0 0 4 extension no. name

Enter 004. Press ENTER. Enter extension Enter name Press ENTER. Press END.
number. (max. 20
characters).
To continue

OR

Press NEXT. Press PREV.

Press CANCEL.

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 Section 4
Appendix

This chapter provides the Troubleshooting, the Feature

Number Table and Tone List. Check the
Troubleshooting section before consulting your dealer.

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4.1.1 Troubleshooting

4.1 Troubleshooting

4.1.1 Troubleshooting
Troubleshooting
Problem Remedy

The telephone does not work properly. • Confirm with your manager that your settings are
correct.
• If the problem persists, consult your dealer.
The telephone does not respond when • The telephone is locked.
buttons are pressed. Unlock your telephone. ( 1.3.25 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
• Your telephone is connected to an eXtra Device
Port.
System programming is required. Consult your
dealer.
Some features do not work. • System management may restrict certain features.
Consult your manager.
• The feature numbers have changed.
Confirm the revised number and try again.
Even though following the manual • The Intercom line was not seized. The seized line,
instructions, none of the operations work when going off-hook, was changed by personal
when using a proprietary telephone. setting. ( 3.1.2 Personal Programming)
In the manual, going off-hook means an Intercom
line is seized.
If the setting has been changed, press the INTERCOM
or PDN button after going off-hook and follow the
instructions.
The paralleled single line telephones do • "No ring" may be selected.
not ring. Change the setting to ring. ( 1.3.49 Paralleled
Telephone)
The telephone does not work using the • The extension line has been changed. The previous
personal settings or with other settings. telephone’s settings have not been cleared.
(One-touch dialing, forwarding Clear the settings and then program your desired
destination, etc.) settings again. ( 1.3.26 Extension Feature Clear,
3.1.2 Personal Programming, 3.1.4 Customizing the
Buttons)
My proprietary telephone does not have a • Some models do not have the feature button.
feature button. Change a flexible button to the desired button.
( 3.1.4 Customizing the Buttons)
Enter the specified feature number instead of the
feature button. ( 1.1.1 Before Operating the
Telephones)

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Problem Remedy

A reorder tone is audible or "Restricted" is • The telephone is locked.

displayed. Unlock your telephone. ( 1.3.25 Extension
Dial Lock, 2.1.5 Remote Extension Dial Lock)
• Toll restriction is activated.
Consult your manager or dealer.
• An account code is required. ( 1.3.2 Account
Code Entry, 1.3.68 Verification Code Entry,
1.3.74 Walking COS)
I cannot make an outside call using the • A line access number was not stored.
One-touch Dialing button or speed dialing. A line access number is required for outside calls.
( 1.2.1 Making Calls, 3.1.4 Customizing the
Buttons)
I cannot remember the feature numbers. • If the feature numbers have been changed from
the default values, write the new feature numbers in
the table in "4.2.1 Feature Number Table".
• Ask your dealer to change the feature numbers for
easier use.
While talking to an outside party, the line • The time limit has run out. ( 1.3.11 Call
is disconnected. Transfer, 1.3.16 Conference, Unattended)
Consult your dealer to extend the time limit, if
necessary.
Redialing does not function. • The stored number was more than 32 digits or an
extension number. ( 1.3.59 Redial, Last
Number)
I cannot have a conversation using the • Make sure that the headset is properly registered
Bluetooth headset. to the module.
• Make sure that the headset is properly charged
according to the manual of the headset.
• Remove the wired headset from the headset jack.
Priority is given to the wired headset when both are
connected.
I cannot register, de-register, or confirm • Make sure that the module is properly installed in
the ID of the Bluetooth headset. the IP-PT/DPT.
The PC and fax machine communication • An indication tone may have interrupted
failed. communication. ( 1.3.18 Data Line Security)
I do not want to show my telephone • ( 1.3.54 Private Network Features—CLIR (Calling
number to the calling or called party’s Line Identification Restriction), 1.3.56 Private Network
telephone. Features—COLR (Connected Line Identification
Restriction))
I want to show my telephone number to the • ( 1.3.53 Private Network Features—CLIP (Calling
calling or called party’s telephone. Line Identification Presentation), 1.3.55 Private
Network Features—COLP (Connected Line
Identification Presentation), 1.5.3 Private Network
Features—Displaying Your Telephone Number on the
Called Party’s Telephone)

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Problem Remedy

I cannot send a call waiting tone to the • The other party has not set the Call Waiting feature.
dialed extension. ( 1.3.13 Call Waiting Tone, 1.3.46 OHCA
(Off-hook Call Announcement), 1.3.77 Whisper
OHCA)
• The other party has set Data Line Security.
( 1.3.18 Data Line Security)
I forgot the password. • Ask the manager to assist you.
( 2.1.1 Dial Tone Transfer)
The background music started suddenly. • Turn off the music.
( 1.3.5 BGM (Background Music), 2.1.2 External
BGM (Background Music))
I do not want to display a number which is • Conceal the number.
stored in memory. ( Storing New Names and Numbers,
3.1.4 Customizing the Buttons)
I want to confirm my extension number. • ( Your Extension Number in 1.1.1 Before
Operating the Telephones)
The date and time are not correct. • Set the date and time by system programming.
( [000] Date & Time in 3.3.2 System
Programming)
The display is not shown well. • Change the Display contrast level.
( 3.1.2 Personal Programming)
I want to distinguish the tones. • ( To distinguish the ringing tones for each CO, ICD
Group, PDN, SDN, or INTERCOM button (Digital
proprietary telephone only), 3.1.4 Customizing the
Buttons)
The MESSAGE button light lit. • Another extension left you a message waiting
indication while you were on the phone or away
from your desk.
An SDN button on my extension does not • A PDN button is not assigned on the extension
work. corresponding to your SDN button.
Create a PDN button on the desired extension.
( 3.1.4 Customizing the Buttons)

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4.2 Feature Number Table

4.2.1 Feature Number Table

Numbers listed below are the default settings. There are flexible feature numbers and fixed feature numbers.
If you change the flexible feature numbers, fill in your assigned numbers (new) in the list for future reference.
Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
1.2.1 Making Calls
Operator Call 0
( )
Automatic Line Access 9 outside phone no.
( )
CO Line Group Access 8 CO line group no. (2 digits) + outside phone
( ) no.
1.3.1 Absent Message 750
( )
– To set 1–9 (+ parameter) + #
– To cancel 0
1.3.2 Account Code Entry 49 account code + # + outside phone no.
( )
1.3.4 Automatic Callback Busy (Camp-on)
Automatic Callback Busy Cancel 46
( )
1.3.5 BGM (Background Music) 751
( )
– To select BGM no. (1 digit)
– To cancel 0
1.3.6 Call Hold
Call Hold/Call Hold Retrieve 50
( )
Call Hold Retrieve
– Specified with a held line number 53 CO line no. which is held (3 digits)
( )
– Specified with a holding extension 51 extension no. which has a held call
number ( )
1.3.8 Call Park 52
( )
– To set parking zone no. (2 digits)/
– To retrieve stored parking zone no. (2 digits)
1.3.9 Call Pickup
Call Pickup

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Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
– Group 40 group no. (2 digits)
( )
– Directed 41 extension no.
( )
Call Pickup Deny 720
( )
– To deny 1
– To allow 0
1.3.11 Call Transfer
Transferring to an Outside Party Using
the SIP Service
– Blind Transfer 61 phone no. + #
( )
1.3.12 CALL WAITING FEATURES
Answering Call Waiting in the PBX 50
( )
Answering Call Waiting from the 60
Telephone Company ( )

1.3.13 Call Waiting Tone

1.3.46 OHCA (Off-hook Call Announcement)
1.3.77 Whisper OHCA
– For intercom calls 731 0 (No call)/1 (Tone)/2 (OHCA)/3 (Whisper
(No call/Tone/OHCA/Whisper OHCA) ( ) OHCA)
– For outside calls 732 0 (No tone)/1 (Tone)
( )
1.3.17 Conference Group Call 32
( )
– To call and start a conversation conference group no. (1 digit) + entry code
+#
– To call and make an announcement conference group no. (1 digit) + entry code
+#
Join After Time Out
– To make a conference group call with an conference group no. (1 digit) + entry code
entry code +#
– To join a conversation with an entry code # + conference group no. (1 digit) + entry
code + #
1.3.18 Data Line Security 730
( )
– To set 1
– To cancel 0
1.3.19 DISA (Direct Inward System Access)

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Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
Calling through DISA
– To an extension 47 your extension no./( + verification code) +
(In All Security Mode only) ( ) extension PIN/verification code PIN +
extension no.
– To an outside party your extension no./( + verification code) +
(In Trunk Security Mode/All Security extension PIN/verification code PIN +
Mode only) outside phone no.
1.3.20 DND (Do Not Disturb)
– Both Calls 710 0 (Cancel)/
( )
– Outside Calls 711 1 (Set)
( )
– Intercom Calls 712
( )
1.3.21 Door Open 55 doorphone no. (2 digits)
( )
1.3.22 Doorphone Call 31 doorphone no. (2 digits)
( )
1.3.23 EFA (External Feature Access) 60 service code
( )
1.3.24 Executive Busy Override
Executive Busy Override Deny
– To prevent 733 1
( )
– To allow 0

1.3.25 Extension Dial Lock

– To lock 77 1
( )
– To unlock 0 + extension PIN
– To make an outside call while your 47 your extension no. + extension PIN + phone
extension is locked ( ) no.
1.3.26 Extension Feature Clear 790
( )
1.3.27 Extension PIN (Personal 799
Identification Number) ( )
– To set 1 + extension PIN + # + same extension + #
– To cancel 0 + stored extension PIN
1.3.28 External Relay 56 relay no. (2 digits)
( )
1.3.30 FWD (Call Forwarding)

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4.2.1 Feature Number Table

Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
– Both Calls 710 0 (Cancel)/
( )
– Outside Calls 711 2 (All calls) + phone no. + #/
( )
– Intercom Calls 712 3 (Busy) + phone no. + #/
( )
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.
– To set the timer for "No Answer" and 713 00–99 (second)
"Busy/No Answer" ( )
Call Forwarding (FWD) for your Incoming
Call Distribution Group
– Both Calls 714 1 (Set) + ICD group extension no. + phone
( ) no. + #/0 (Cancel) + ICD group extension no.
– Outside Calls 715
( )
– Intercom Calls 716
( )
1.3.35 Hot Line 740
( )
– To store 2 + phone no. + #
– To set 1
– To cancel 0
1.3.38 ICD Group Features—Incoming Call 739 ICD group extension no.
Queue Monitor*1 ( )
1.3.39 ICD Group Features—Log-in/Log-out
Log-in 736 1 + ICD group extension no./
( )
Log-out 0 + ICD group extension no./
To enter/leave Not Ready mode 735 1 (Not Ready)/0 (Ready)
( )
1.3.43 Message Waiting

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Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
For an extension leaving a message waiting 70
indication ( )
– To leave/cancel 1/0 + extension no.
For an extension receiving a message
waiting indication
– To call back 2
– To clear 0 + your extension no.
1.3.48 Paging
Group Paging 33 paging group no. (2 digits)
( )
– To answer 43
( )
– To deny 721 1
( )
– To allow 0
1.3.49 Paralleled Telephone 39
( )
– Ring 1
– No Ring 0
1.3.51 Printing Message 761 message no. (+ parameter) + #
( )
1.3.53 Private Network Features—CLIP 7 2
(Calling Line Identification Presentation) ( )
– Public 1
– Your extension 2
1.3.54 Private Network Features—CLIR 7 1
(Calling Line Identification Restriction) ( )
– To show 1
– To prevent 2
1.3.55 Private Network Features—COLP 7 2
(Connected Line Identification Presentation) ( )
– Public 1
– Your extension 2
1.3.56 Private Network Features—COLR 7 0
(Connected Line Identification Restriction) ( )
– To show 1
– To prevent 2

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4.2.1 Feature Number Table

Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
1.5.3 Private Network Features—Displaying
Your Telephone Number on the Called
Party’s Telephone
– To prevent 67
( )
– To show 68
( )
1.3.57 Private Network Features—TIE Line 7 private phone no.
Access ( )
1.3.59 Redial, Last Number #
( )
1.3.62 Speed Dialing, Personal
– To store 30 personal speed dialing no. (2 digits) +
( ) outside phone no. + #
– To dial + personal speed dialing no. (2 digits)
( )
1.3.63 Speed Dialing, System
– To dial system speed dialing no. (3 digits)
( )
1.3.64 SVM (Simplified Voice Message)
Recording a Normal Greeting Message
– To record 38 1
– To play back ( ) 2
– To clear 0
Recording a Greeting Message for Each
Time Mode
– To record 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 1
– To play back 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 2
– To clear 8 + 0 (Day)/1 (Night)/2 (Lunch)/3 (Break) + 0
To leave a voice message directly to another # + 6 + extension no.
extension’s message box
Listening to Voice Messages Left by 3
Callers
Redirecting Your Calls to Your Message
Box
– Both Calls 710 0 (Cancel)/
( )
– Outside Calls 711 2 (All Calls) + floating extension no. for the
( ) SVM feature*2 + #/

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Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
– Intercom Calls 712 3 (Busy) + floating extension no. for the
( ) SVM feature*2 + #/
4 (No Answer) + floating extension no. for the
SVM feature*2 + #/
5 (Busy/No Answer) + floating extension no.
for the SVM feature*2 + #
1.3.65 TAFAS (Trunk Answer From Any
Station)
– Calls through an external speaker [For KX-NCP series PBX users]
42 1
( ) [For KX-TDE series PBX users]
speaker no. (1 digit)
1.3.66 Timed Reminder 760
( )
– To set 12H: 1 + time (hour/minute) + 0 (AM)/1 (PM)
+ 0 (once)/1 (daily)
24H: 1 + time (hour/minute) + 0 (once)/1
(daily)
– To cancel 0
1.3.68 Verification Code Entry 47 + verification code + verification code PIN
( ) + phone no.
1.3.72 Voice Mail Features—Voice Mail
Integration
– Both Calls 710 0 (Cancel)/
( )
– Outside Calls 711 2 (All Calls)/
( )
– Intercom Calls 712 3 (Busy)/
( )
4 (No Answer)/
5 (Busy/No Answer)
+ voice mail floating extension no.*3 + #
1.3.73 Wake-up Call*4 76
( )
– To set 12H: 1 + extension no. + hour/minute + 0
(AM)/1 (PM) + 0 (once)/1 (daily)
24H: 1 + extension no. + hour/minute + 0
(once)/1 (daily)
– To cancel 0 + extension no.
– To confirm 2 + extension no.
1.3.74 Walking COS
– To make a call or set features from 47 your extension no. + extension PIN + phone
another extension ( ) no./feature no.

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4.2.1 Feature Number Table

Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
– To make a call or set features through
DISA
1.3.75 Walking Extension 727 your extension no. + extension PIN
( )
1.3.76 Walking Extension, Enhanced
727
– To set an extension status to Service-out #
( )
– To set an extension status to Service-in + your extension no. + extension PIN
1.3.78 Wireless XDP Parallel Mode 48
( )
– To set 1 + paired wired extension
– To cancel 0
2.1.2 External BGM (Background Music) *5
35
( )
– To start [For KX-NCP series PBX users]
1 + BGM no. (1 digit)
[For KX-TDE series PBX users]
external pager no. (1 digit)/ + BGM no.
(1 digit)
– To stop [For KX-NCP series PBX users]
10
[For KX-TDE series PBX users]
external pager no. (1 digit)/ + 0
2.1.3 OGM (Outgoing Messages)*5 36
( )
– To record 1 + OGM floating extension no.*6
– To play back 2 + OGM floating extension no.*6
– To record from an external BGM (MOH) [For KX-NCP series PBX users]
port 31 + OGM floating extension no.*6
[For KX-TDE series PBX users]
3 + BGM port no. (1 digit) + OGM floating
extension no.*6
– To clear 0 + OGM floating extension no.*6
2.1.4 Private Network Features—NDSS 784 another PBX extension no. + #
(Network Direct Station Selection) Monitor ( )
Release
2.1.5 Remote Extension Dial Lock
– To unlock 782 extension no.
( )
– To lock 783 extension no.
( )

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Default
Feature (While dial tone is heard) Additional digits/buttons
(New)
2.1.6 Time Service Mode Control*7 780
( )
– Day/Night/Lunch/Break 0/1/2/3

*1
Supervisor only
*2
The default floating extension number for the SVM feature is 591.
*3
The default voice mail floating extension number is 500.
*4
Hotel operator only
*5
Manager only
*6
The default of OGM floating extension numbers is 5xx (xx: two-digit number of message).
*7
Manager and preprogrammed extension user only

Feature (While busy, DND or call tone is heard) Default

Call Waiting (BSS [Busy Station Signaling]) 1

DND Override
1.3.3 Alternate Calling—Ring/Voice

1.3.4 Automatic Callback Busy (Camp-on) 6

1.3.7 Call Monitor 5

1.3.24 Executive Busy Override 3

1.3.43 Message Waiting 4

Feature (While dialing or talking) Fixed Number

Conference 3

1.3.21 Door Open

From any extension while talking to the doorphone 5

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4.3.1 Tone

4.3 Tone

4.3.1 Tone
While on-hook
Ring Tones
The following tones are
programmable allowing
recognition of call type (Outside,
Intercom or Doorphone).
Tone 1 1s

Tone 2 1s

Tone 3 1s

Tone 4 1s

When going off-hook

Dial Tones
Tone 1 1s
Normal

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 4.3.1 Tone

Tone 2 1s
• When there are messages that
have previously been listened to
and no new messages recorded
by the SVM feature
• When any of the following
features are set:
• Absent Message
• Background Music
• Call Forwarding
• Call Pickup Deny
• Call Waiting
• Do Not Disturb
• Extension Dial Lock
• Executive Busy Override
Deny
• Hot Line
• Timed Reminder
Tone 3 1s
• After pressing TRANSFER or
Recall/hookswitch to hold a call
temporarily (e.g., Call Splitting)
• When the recording space of the
Simplified Voice Message
feature becomes almost full
• While a called PS is being
searched
• When Account Code Entry is
performed
• When answering a Timed
Reminder call with no message
• When answering an external
sensor call
Tone 4 1s
Message waiting indication was
received.

When you make calls

Busy Tone 1s

Reorder Tone 1s
The CO line you tried to seize is not
assigned or denied.

Ringback Tones

Document Version 2011-10 Operating Manual 221

4.3.1 Tone

Tone 1 1s

Tone 2 1s

Do Not Disturb (DND) Tone 1s

The dialed extension is refusing
incoming calls.

While off-hook
Indication Tones
Tone 1 15 s
Call waiting tone

Tone 2 15 s
A call is on hold longer than the
specified time

When talking to an outside party

Warning Tone 1s
This tone is sent 15, 10 and 5
seconds before the specified time for
disconnection.

When setting the features or programming

Confirmation Tones
Tone 1 1s
• The feature setting was set
successfully.
• A call is received in Voice-calling
mode.
Tone 2 1s
• Before receiving a page through
an external speaker
• A call is received in Hands-free
mode.

222 Operating Manual Document Version 2011-10

 4.3.1 Tone

Tone 3 1s
• Before the following features
activate:
• Retrieving a held call
• Picking up another call
• Paging/Answering a paging
announcement
• Answering the call through a
speaker
• When a conversation is
established with the extension in
the following modes:
• Hands-free Answerback
mode
• Voice-calling mode
• When making a call to or from a
doorphone.
Tone 4 1s
Establishing or leaving a conference

Tone 5 1s
A call has been put on hold.

Document Version 2011-10 Operating Manual 223

4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version 5.0xxx

4.4 Revision History

4.4.1 KX-NCP500/KX-NCP1000 PBMPR Software File Version

2.02xx
New Contents
• Feature Highlights
– CA Call Accounting
• 1.5 Using a KX-HGT100 SIP Extension
– 1.5.1 Operation List
– 1.5.2 Speed Dialing
• 1.6.1 Cellular Phone Features

Changed Contents
• 1.1.1 Before Operating the Telephones
Connection Example
• 1.3.19 DISA (Direct Inward System Access)
– Walking COS via DISA
• 1.3.11 Call Transfer
Transferring to an Extension in the PBX
• 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone

4.4.2 KX-NCP500/KX-NCP1000 PBMPR Software File Version

4.1xxx
New Contents
• 1.3.17 Conference Group Call

Changed Contents
• 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
• 1.3.72 Voice Mail Features—Voice Mail Integration
– VM Transfer Key Operation
• 4.2.1 Feature Number Table
– Conference Group Call

4.4.3 KX-NCP500/KX-NCP1000 PBMPR Software File Version

5.0xxx
New Contents
• 1.3.11 Call Transfer
Transferring to an Outside Party Using the SIP Service

224 Operating Manual Document Version 2011-10

 4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx

Changed Contents
• 1.3.17 Conference Group Call
Push-to-Talk for PS and PT users
• 1.3.68 Verification Code Entry
• 1.3.76 Walking Extension, Enhanced

4.4.4 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx

New Contents
• 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone

4.4.5 KX-TDE100/KX-TDE200 PMMPR Software File Version 3.0xxx

New Contents
• Feature Highlights
– Communication Assistant
• 1.1.1 Before Operating the Telephones
– Cleaned-up
• 1.3.34 HOSPITALITY FEATURES
– Cleaned-up
• 1.3.60 Room Status Control
– Cleaned-up
• 1.5 Using a KX-HGT100 SIP Extension
– 1.5.1 Operation List
– 1.5.2 Speed Dialing
• 1.6 Cellular Phone Features
• 3.1.4 Customizing the Buttons
– Cleaned-up

Changed Contents
• 1.1.1 Before Operating the Telephones
Connection Example
• 1.3.19 DISA (Direct Inward System Access)
– Walking COS via DISA
• 1.3.11 Call Transfer
Transferring to an Extension in the PBX
• 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
• 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone

4.4.6 KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1xxx

New Contents
• 1.3.17 Conference Group Call

Document Version 2011-10 Operating Manual 225

4.4.9 KX-TDE600 PGMPR Software File Version 4.1xxx

Changed Contents
• 1.3.72 Voice Mail Features—Voice Mail Integration
– VM Transfer Key Operation
• 4.2.1 Feature Number Table
– Conference Group Call

4.4.7 KX-TDE100/KX-TDE200 PMMPR Software File Version 5.0xxx

New Contents
• 1.3.11 Call Transfer
Transferring to an Outside Party Using the SIP Service

Changed Contents
• 1.3.17 Conference Group Call
Push-to-Talk for PS and PT users
• 1.3.68 Verification Code Entry
• 1.3.76 Walking Extension, Enhanced

4.4.8 KX-TDE600 PGMPR Software File Version 3.0xxx

New Contents
• Feature Highlights
– Communication Assistant
• 1.5 Using a KX-HGT100 SIP Extension
– 1.5.1 Operation List
– 1.5.2 Speed Dialing
• 1.6 Cellular Phone Features

Changed Contents
• 1.1.1 Before Operating the Telephones
Connection Example
• 1.3.19 DISA (Direct Inward System Access)
– Walking COS via DISA
• 1.3.11 Call Transfer
Transferring to an Extension in the PBX
• 1.3.53 Private Network Features—CLIP (Calling Line Identification Presentation)
• 1.5.3 Private Network Features—Displaying Your Telephone Number on the Called Party’s Telephone

4.4.9 KX-TDE600 PGMPR Software File Version 4.1xxx

New Contents
• 1.3.17 Conference Group Call

226 Operating Manual Document Version 2011-10

 4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx

Changed Contents
• 1.3.72 Voice Mail Features—Voice Mail Integration
– VM Transfer Key Operation
• 4.2.1 Feature Number Table
– Conference Group Call

4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx

New Contents
• 1.3.11 Call Transfer
Transferring to an Outside Party Using the SIP Service

Changed Contents
• 1.3.17 Conference Group Call
Push-to-Talk for PS and PT users
• 1.3.68 Verification Code Entry
• 1.3.76 Walking Extension, Enhanced

Document Version 2011-10 Operating Manual 227

4.4.10 KX-TDE600 PGMPR Software File Version 5.0xxx

228 Operating Manual Document Version 2011-10

 Index

Document Version 2011-10 Operating Manual 229

Index

Symbols Call Pickup 41, 211

Call Pickup Deny 42, 212
[000] Date & Time 203
Call Splitting 42
[001] System Speed Dialing Number 204
Call Transfer 43
[002] System Speed Dialing Name 205
Call Waiting 48, 219
[003] Extension Number 205
CALL WAITING FEATURES 48
[004] Extension Name 205
Call Waiting Tone 48, 53
Call Waiting Tone Type Selection 184
A Call Waiting, Answering from PBX 48, 212
Absent Message 32, 184, 211 Call Waiting, Answering from Telephone Company 52, 212
Absent Message, Personal 32, 184 Call Waiting, Automatic 184
Account Button 24, 192 Call Waiting, Manual 184
Account Code Entry 33, 211 Call, To PDN Extension 114
Alternate Calling—Ring/Voice 34, 219 Calling Line Identification Presentation
Alternate Receiving—Ring/Voice 183 (CLIP) 117, 182, 215
Answer Button 22, 24, 93, 192 Calling Line Identification Restriction (CLIR) 118, 182, 215
Answering Calls 30 Calling Line Identification Restriction (CLIR)
AUTO ANS (Auto Answer)/MUTE Button 21 Button 24, 192
AUTO DIAL/STORE Button 21 Calling, Other Extension 28
Automatic Call Hold 39, 115 Calling, Outside Party 29
Automatic Call Waiting 184 Calling, Through DISA 69
Automatic Callback Busy 34, 219 Camp-on ® Automatic Callback Busy 34, 219
Automatic Callback Busy Cancel 35, 211 CANCEL Button 23
Automatic Line Access 29, 211 Character Entry 53
Check-in Button 25, 193
Check-out Button 25, 193
B Cleaned-up Button 25, 193
Background Music (BGM) 36, 186, 211 CLIP ® Calling Line Identification
Backlight, Display 182 Presentation 117, 182, 215
Before Operating the Telephones 18 CLIR ® Calling Line Identification
BGM ® Background Music 36, 186, 211 Restriction 118, 182, 215
BGM, External 172, 218 CO Line Group Access 29, 211
Bluetooth Wireless Headset Registration 186 COLP ® Connected Line Identification
Bluetooth Wireless Headset Removal 186 Presentation 119, 182, 215
Boss & Secretary feature 84 COLR ® Connected Line Identification
Busy Station Signaling (BSS) ® Call Waiting 48, 219 Restriction 119, 215
Busy Tone 221 CONF (Conference) Button 22
Buttons on the PT 21 Conference 56
Buttons, Customizing 23, 191 Conference (Three-party), Leaving 59
Buttons, Flexible 23 Conference Button 24, 192
Buttons, Proprietary Telephone 21 Conference Group Call 62, 212
Conference Group Call, Push-to-Talk 66
Conference, Unattended 60
C Confirmation Tones 222
Call Forwarding (FWD) 83, 213 Connected Line Identification Presentation
Call Forwarding (FWD) Button 22 (COLP) 119, 182, 215
Call Forwarding (FWD) for your Incoming Call Distribution Connected Line Identification Restriction (COLR) 119, 215
Group 86 Connected Line Identification Restriction (COLR)
Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls Button 24, 192
Button 24, 191 Connection Example 27
Call Hold 36, 211 CTI Button 25, 193
Call Hold Retrieve 38, 211 Customized Buttons 23
Call Hold Retrieve, PDN/SDN Button 114
Call Log Button 24, 192
Call Log for ICD Group Button 24, 192 D
Call Log History for ICD Group 97 Data Line Security 68, 212
Call Log, Incoming 153 Dial Tone Transfer 172
Call Log, Outgoing 155 Dial Tones 220
Call Monitor 39, 219 Direct Inward System Access (DISA) 69, 212
Call Park 39, 211 Direct Station Selection (DSS) Button 23, 191
Call Park (Automatic Park Zone) Button 24, 192 Directories 158
Call Park Button 24, 192 DISA ® Direct Inward System Access 69, 212
Call Park Retrieve 40 Display 19

230 Operating Manual Document Version 2011-10

 Index

Display Backlight Selection 182 Greeting Message (SVM), Recording 127, 128
Display Features 153 Group FWD—Both calls Button 24, 191
Display Language Selection 181 Group FWD—Intercom calls Button 24, 192
Display Lock 186 Group FWD—Outside calls Button 24, 192
Display Switching Mode 181 Group Paging 215
DND ® Do Not Disturb 72, 213 Group-CO (G-CO) Button 23, 191
DND Override 219
Do Not Disturb (DND) 72, 213
Do Not Disturb (DND) Button 22 H
Do Not Disturb (DND) Tone 222 Handset/Headset Selection ® Headset Operation 91, 185
Door Open 75, 213 Hands-free Answerback 90
Doorphone Call 76, 213 Hands-free Operation 91
DSS ® Direct Station Selection 23, 191 Headset Button 25, 192
Headset Operation 92, 185
HOLD Button 22
E Hold, Call 36, 211
EFA ® External Feature Access 77, 213 HOSPITALITY FEATURES 95
Electronic Station Lockout ® Extension Dial Hot Line 95, 182, 214
Lock 79, 186, 213 Hurry-up Button 24, 192
Enhanced DSS Key Mode 114 Hurry-up Transfer ® Manual Queue Redirection 103
Enhanced Walking Extension 149, 218
ENTER Button 23
Exclusive Call Hold 36 I
Executive Busy Override 77, 219 ICD Group ® Incoming Call Distribution Group 23, 96
Executive Busy Override Deny 79, 185, 213 ICD GROUP FEATURES 96
Extension Dial Lock 79, 186, 213 Icon Description, Preparations 20
Extension Feature Clear 80, 213 Icon Description, System Programming 200
Extension number, Confirming Your Own 19 Icon Descriptions 20
Extension PIN (Personal Identification Incoming Call Distribution Group (ICD Group) 23, 191
Number) 81, 186, 213 Incoming Call Distribution Group (ICD Group)
External BGM 172, 218 Button 23, 191
External Feature Access (EFA) 77, 192, 213 Incoming Call Log 153
External Feature Access (EFA) Button 24, 192 Incoming Call Queue Monitor 98, 214
External Relay 82, 213 Indication Tones 222
External Sensor 83 INTERCOM Button 21
Intercom Call 28

F
Feature Highlights 2 J
Feature Number Table 211 Jog Dial 19, 22
Feature Numbers 18
Fixed Buttons 21 K
FLASH/RECALL Button 22
Key Pad Tone Set 185
Flexible Buttons 23
Forced Answerback Selection 184
FWD ® Call Forwarding 84, 213 L
FWD N/A Timer 185 L-CO ® Loop-CO 23, 191
FWD/DND Cycle Switch Mode 73, 87 LCS ® Live Call Screening 140
FWD/DND Setting Mode 73, 87 LCS Mode Set (After Answering) 184
FWD/DND settings, FWD/DND fixed button 88 Live Call Screening (LCS) 140
FWD/DND status, switching with FWD/DND fixed Live Call Screening (LCS) Button 25, 193
button 74, 88 Live Call Screening Mode Set 184
FWD/DND—Intercom calls Button 24, 191 Lock, Display 186
FWD/DND—Outside calls Button 24, 191 Lock, Extension Dial 79, 186, 213
FWD—All Calls 84 Lock, Remote Extension Dial 176, 218
FWD—Busy 84 Log-in/Log-out 99, 214
FWD—Busy/No Answer 84 Log-in/Log-out Button 24, 192
FWD—Follow Me 84 Log-in/Log-out for all groups Button 24, 192
FWD—No Answer 84 Log-in/Log-out Monitor and Remote Control 101
Log-in/Log-out of a specified group Button 24, 192
G Loop-CO (L-CO) Button 23, 191
G-CO ® Group-CO 23, 191

Document Version 2011-10 Operating Manual 231

Index

M Pickup Dialing ® Hot Line 95, 182, 214

PIN ® Extension Personal Identification Number 81, 186
Making Calls 28
Manager Password 197 PIN ® Verification Code Personal Identification
Manager Programming 197 Number 139
Manual Call Waiting 184 Portable Station (PS), Registration 18
Manual Queue Redirection 103 Predialing 30
Message Box, Accessing from Outside 135 Preferred Line Assignment—Incoming 183
Message Box, Accessing Other Extension’s 136 Preferred Line Assignment—Outgoing 183
Message Box, Redirecting to 130 Primary Directory Number (PDN) Button 25, 193
Message Button 21, 23, 191 Printing Message 116, 215
Message Display (Absent Message) 32 Privacy Release 117
Message for Another Extension Button 23, 191 PROGRAM Button 22
Message Waiting 106, 214, 219 Programmable Feature (PF) Button 23
Message, Absent 32 Programming Feature Clear 189
Message, OGM 173, 218 Programming Information, Manager 197
Message, SVM 126, 216 Programming Information, Personal 180
MODE Button 23 Programming Information, System 200
MONITOR Button 21 Programming, Manager 197
Mute 108 Programming, Personal 180
Programming, System 203
PS, Registration 18
N Push-to-Talk, Conference Group Call 66
Navigator Key 19, 22
NDSS ® Network Direct Station Selection 175, 218 Q
NDSS Monitor Release 175, 218
Quick Dialing 121
Network Direct Station Selection (NDSS) 175, 218
Network Direct Station Selection (NDSS) Button 25, 192
NEXT PAGE Key 23 R
Redial Button 21
O Redial, Last Number 121, 216
Off-hook Call Announcement (OHCA) 48, 109 Relay ® External Relay 82, 213
Off-hook Monitor 108 Release Button 22, 24, 93, 192
Remote Extension Dial Lock 176, 218
OGM ® Outgoing Messages 173, 218
Remote Station Lock Control ® Remote Extension Dial
OHCA ® Off-hook Call Announcement 48, 109
Lock 176, 218
One-touch Dialing 109
Remote Wake-up Call 137, 145, 217
One-touch Dialing Assignment Mode Selection 187
Reorder Tone 221
One-touch Dialing Button 23, 191
Revision History, KX-NCP500/KX-NCP1000 PBMPR
One-touch Transfer 45
Software File Version 2.02xx 224
One-touch Two-way Transfer 143
Revision History, KX-NCP500/KX-NCP1000 PBMPR
One-touch Two-way Transfer Button 25, 193
Software File Version 4.1xxx 224
Operating Telephones, Preparations 18
Revision History, KX-NCP500/KX-NCP1000 PBMPR
Operation List (KX-HGT100 only) 164
Software File Version 5.0xxx 224
Operator Call 29, 211
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Outgoing Call Log 155
File Version 2.01xx 225
Outgoing Messages (OGM) 173, 218
Revision History, KX-TDE100/KX-TDE200 PMMPR Software
File Version 3.0xxx 225
P Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Paging 110, 215 File Version 4.1xxx 225
Paging Deny 112, 185, 215 Revision History, KX-TDE100/KX-TDE200 PMMPR Software
Paging, and Transferring 111 File Version 5.0xxx 226
Paging, Group 110, 215 Revision History, KX-TDE600 PGMPR Software File Version
Paralleled Telephone 112, 183, 215 3.0xxx 226
Password, Manager 197 Revision History, KX-TDE600 PGMPR Software File Version
Password, System 200 4.1xxx 226
PAUSE Button 21 Revision History, KX-TDE600 PGMPR Software File Version
PDN ® Primary Directory Number 113 5.0xxx 227
PDN Extension 113 Ring Tones 220
Personal Absent Message 32, 184 Ringback Tones 221
Personal Programming 180 Ringing Method (Ring/Voice) 34
Personal Speed Dialing 125, 216 Room Status Control 121
PF ® Programmable Feature 23

232 Operating Manual Document Version 2011-10

 Index

S Two-way Transfer Button 25, 193

S-CO ® Single-CO 23, 191
S-CO Line Access 30 U
SDN ® Secondary Directory Number 113 Unattended Conference 60
SDN Direct Dial 114 Using a KX-HGT100 SIP Extensions 164
SDN Extension 113
SDN Walking COS 114
Secondary Directory Number (SDN) Button 25, 193 V
SELECT Button 23 Verification Code Entry 139, 217
Self Labeling (KX-NT366 only) 124 Verification Code PIN (Personal Identification
Self Labeling Display Contrast 182 Number) 139
Sensor ® External Sensor 83 Virtual PS 88
SHIFT Button 23 VOICE CALL/MUTE Button 22
Showing/Preventing Caller ID for Outgoing Calls 216 VOICE MAIL FEATURES 139
Simplified Voice Message (SVM) 126, 216 Voice Mail Integration 143, 217
Single-CO (S-CO) Button 23, 191 Voice Mail Transfer 143, 144
SIP ® Session Initiation Protocol 4 Voice Mail Transfer Button 25, 193
SIP Extension, Characteristics 4 Voice Messages (SVM), Leaving 131
SIP Extension, Registration 18 Voice Messages (SVM), Listening to 131
Soft Buttons 21 Volume Key 19, 22
Speed Dialing, Personal 125, 216
Speed Dialing, System 126, 216
SP-PHONE Button 21
W
Standard SDN Key Mode 114 Wake-up Call, Remote 137, 217
Station Program Clear ® Extension Feature Clear 80, 213 Walking COS 147, 217
Station Speed Dialing ® Personal Speed Dialing 125, 216 Walking Extension 148, 218
Storing New Names and Numbers 158 Walking Extension, Enhanced 149
Supervisory Features—SUMMARY 103 Walking Station ® Walking Extension 148, 218
SVM ® Simplified Voice Message 126, 216 Warning Tone 222
SVM Log 131 Whisper OHCA 48, 151
System Alarm Button 24, 192 Wireless XDP Parallel Mode 152, 217, 218
System Feature Access 159 Wrap-up 99
System Password 200 Wrap-up Button 24, 192
System Programming 200, 203
System Speed Dialing 126, 216 Y
Your Extension Number 19
T
TAFAS ® Trunk Answer From Any Station 136, 217
Telephone Number, Sending/Hiding 166
Telephone Types 18
Terminate Button 24, 192
TIE Line Access 120, 216
Time Service 138
Time Service (Day/Night/Lunch/Break) Button 24, 192
Time Service Mode Control 176, 219
Time Service Switching Mode (Automatic/Manual)
Button 25, 192
Timed Reminder 137, 146, 217
Toll Restriction (TRS) Button 24, 192
Tone Types 220
TRANSFER Button 22
Transfer, SDN Button 115
Transfer, To PDN Extension 115
Transferring Calls, SIP Service 46, 212
Transferring Calls, To Other Extension 44
Transferring Calls, To Outside Party 45
Troubleshooting 208
Trunk Answer From Any Station (TAFAS) 136, 217
Two-way Record 142
Two-way Record Button 25, 193
Two-way Transfer 142

Document Version 2011-10 Operating Manual 233

When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a
postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the
Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service
Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your
certified Panasonic dealer for detailed instructions.

For Future Reference

Please print, record, and retain the following information for future reference.

Note
The serial number of this product can be found on the label affixed to the unit. You should record the
model number and the serial number of this unit as a permanent record of your purchase to aid in
identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

www.voicesonic.com
Phone 877-289-2829

One Panasonic Way, Secaucus, New Jersey 07094

http://www.panasonic.com/bts

Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal
use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic
System Networks Co., Ltd.

© Panasonic System Networks Co., Ltd. 2010

PSQX4747UA KK0908TE5101