Muhammed Thameem

IT Technical Support Assistant

Dubai, United Arab Emirates,

SKILLS SUMMARY
Operating Systems: Microsoft Motivated and technically skilled computer science engineering graduate with
Windows 10/11, Linux basics hands-on experience in technical support, system troubleshooting, and basic
hardware/software maintenance.
Networking: LAN/WAN
troubleshooting, basic routing EXPERIENCE
concepts, connectivity issues, printer
Jr. Frontend Developer May 2024 — Feb 2025
configuration
Safecare Technologies - Kochi, Kerala, India
Support Tools: Remote desktop, IT
Collaborated with cross-functional teams to design, develop, and implement
ticketing systems (familiar), basic
responsive Java-based frontend modules for healthcare applications, ensuring
inventory tracking
high standards of data security, user accessibility, and performance
optimization. Contributed to the development of secure web components
Hardware: Installation &
using HTML5, CSS3, JavaScript, and Java, enhancing the usability and
maintenance of desktops, printers,
reliability of critical healthcare data dashboards and patient interfaces.
routers
Actively participated in code reviews, agile sprint planning, and daily
standups with senior developers to ensure alignment with product goals and
Soft Skills: Communication, time
compliance with HIPAA data protection standards. Supported efforts in
management, user training, problem-
refactoring legacy codebases, resulting in a measurable 20% improvement in
solving
API response times and significantly reduced UI latency, improving overall
user experience. Used tools like Git, JIRA, and Postman to manage version
LANGUAGES control, track progress, and test APIs, maintaining clean and maintainable
code throughout the development lifecycle. Conducted unit testing and
English
debugging in collaboration with QA teams to ensure cross-browser
compatibility, responsive design, and minimal downtime in production
Hindi
releases.

Malayalam
IT Support Engineer Jun 2023 — Oct 2024
RP Royalty pvt ltd - Ernakulam, Kerala, India
WEBSITES AND SOCIAL
LINKS Provided technical support for over 100 users, diagnosing and resolving issues
related to Microsoft Windows 10/11, printers, routers, and desktop
Linke linkedin.com/in/muhammedt applications. Managed LAN/WAN connectivity, including basic routing
dIn: hameem-3ba070228 configurations, troubleshooting connectivity issues, and ensuring consistent
GitHub github.com/Thameemmhm network performance across departments. Installed, configured, and
: md maintained desktops, laptops, printers, routers, and other peripheral devices as
part of the IT asset lifecycle. Utilized remote desktop tools and IT ticketing
systems to respond to and resolve user-reported issues, adhering to internal
SLAs. Assisted in the configuration and maintenance of basic Linux
environments for testing and support operations. Conducted user onboarding
and training, including orientation on IT policies, printer usage, email access,
and basic troubleshooting steps. Coordinated with vendors and service
providers for hardware repairs, internet downtimes, and replacement of faulty
equipment. Ensured workplace security by updating antivirus software,
enforcing password policies, and monitoring device compliance.

EDUCATION
Ilahia College of Engineering and Technology 2018 — 2022
Kerala | B Tech in Computer Science and Engineering

1st, 6.17 CGPA

Download
HOBBIES AND INTEREST
Gym