Virtual Assistant (14/02/2025, [Link]): Hi Raffaele Andrea, I’m Student Finance
England's Virtual Assistant.
Virtual Assistant (14/02/2025, [Link]): Here’s how I can help you, I can show you
our main topics, short ‘How to’ films and common questions.
Virtual Assistant (14/02/2025, [Link]): By using the chat service, you agree to
our Privacy Policy. You can learn more at :
Virtual Assistant (14/02/2025, [Link]): lwc:html:<a
href="[Link]
privacy policy (opens in new tab)</a>
Raffaele Andrea (14/02/2025, [Link]): I nee to talk to live agent
Virtual Assistant (14/02/2025, [Link]): Please be advised that our current wait
time to speak to an agent is 2 minutes.
Virtual Assistant (14/02/2025, [Link]): Choose one of the following options:
Virtual Assistant (14/02/2025, [Link]): I’m sorry Raffaele Andrea, I can’t find
an answer. Let me get you some more help.
Virtual Assistant (14/02/2025, [Link]): Menu Options:
When will I get paid?
Change my course or university details
Change my personal details
Show me common questions and answers
Why am I getting less student finance than last year?
How do I support my child or partner's application?
Show me how to do something
I can't see my question here
Virtual Assistant (14/02/2025, [Link]): How would you like to speak to a student
finance officer?
Virtual Assistant (14/02/2025, [Link]): Menu Options:
Transfer to student finance officer
I don’t want to contact student finance
Back to Main Menu
Raffaele Andrea (14/02/2025, [Link]): Change my personal details
Virtual Assistant (14/02/2025, [Link]): Choose one of the following options:
Virtual Assistant (14/02/2025, [Link]): Menu Options:
When will I get paid?
Change my course or university details
Change my personal details
Show me common questions and answers
Why am I getting less student finance than last year?
How do I support my child or partner's application?
Show me how to do something
I can't see my question here
Raffaele Andrea (14/02/2025, [Link]): I can't see my question here
Virtual Assistant (14/02/2025, [Link]): Sorry Raffaele Andrea I can’t answer your
query. You can access our Common Questions zone to get further help.
Virtual Assistant (14/02/2025, [Link]): lwc:html:<a href = "/s/common-questions?
source=charlie&dialogcode=CQ1&label=commonquestions" target="_blank">See answers to
the most common questions (opens in new tab)</a>
Virtual Assistant (14/02/2025, [Link]): Did you find what you needed?
Virtual Assistant (14/02/2025, [Link]): Menu Options:
Yes
No
Raffaele Andrea (14/02/2025, [Link]): No
Virtual Assistant (14/02/2025, [Link]): How would you like to speak to a student
finance officer?
Virtual Assistant (14/02/2025, [Link]): Menu Options:
Transfer to student finance officer
I don’t want to contact student finance
Back to Main Menu
Raffaele Andrea (14/02/2025, [Link]): Transfer to student finance officer
Virtual Assistant (14/02/2025, [Link]): Our live chat team can answer your
questions. They cannot tell you that you’ll definitely get student finance. We need
to look at your whole application before we can make a decision.
Virtual Assistant (14/02/2025, [Link]): We check information like your identity,
your course and where you’ll study. We can only confirm that you’re entitled to get
funding after all checks are complete.
Virtual Assistant (14/02/2025, [Link]): We're now transferring you to a live chat
service with a student finance officer.
Virtual Assistant (14/02/2025, [Link]): We’ll be with you as soon as we can. Stay
on this page. If you look at something else or refresh your browser, you’ll lose
your place in the queue.
Raffaele Andrea (14/02/2025, [Link]): Hello Paul
Paul G (14/02/2025, [Link]): Hi Raffaele, thanks for contacting Student Finance
England. I appreciate your patience. You are now chatting with Paul. How can I help
you today?
Raffaele Andrea (14/02/2025, [Link]): Basically I’ve got a text message now
asking for evidence I have already provided SFE. I would like a confirmation that
it has been received.
Paul G (14/02/2025, [Link]): I can help you with that.
You should have also received a follow up message advising this was in error and
you do not need to contact? it is fine to always check but always go with the
second message. I can confirm we do not need further evidence.
Raffaele Andrea (14/02/2025, [Link]): Brilliant
Raffaele Andrea (14/02/2025, [Link]): I would like to ask you something else
Raffaele Andrea (14/02/2025, [Link]): as I have settled status SFE won’t asked me
in the future payslips right ? As I know is just for pre-settle status.
Paul G (14/02/2025, [Link]): That is correct yes.
Raffaele Andrea (14/02/2025, [Link]): so, am I not obliged to work o look for a
job？
Paul G (14/02/2025, [Link]): That is correct.
Raffaele Andrea (14/02/2025, [Link]): Perfect
Raffaele Andrea (14/02/2025, [Link]): That would be all for today.
Paul G (14/02/2025, [Link]): Thanks for contacting Student Finance England, have
a nice day!
Can I please ask you to take some time to complete a short survey about your
experience today? Thank you.
The link is: [Link]
