ISHA JESSICA KAMARAJ

Citizenship: U.S. Citizen

Special Hiring Authority: N/A
Federal Experience: 10 + Years of IT project management experience.
Clearance: Public Trust (Expires 2027)
Skills Summary
1. Focused and highly motivated Project Manager, with over 10+ Years of experience overseeing agile principles,
methodologies, and ceremonies with the development team for improvement, deployment, or removal of
products, services, or systems while managing scope, resources, and time constraints. I define functional and
technical requirements using established Project Management techniques, ensuring solutions align with designs
and meet key milestones. My strengths are creating detailed project documentation, coordinating system
design and development, and assessing item suitability while collaborating with technology groups, vendors,
and stakeholders. I specialize in ensuring project and system approval by facilitating customer reviews across
involved organizations, ensuring successful project delivery.
2. List of Skills related directly to this position:
 Managed complex projects or multiple projects of moderate complexity. Leveraged knowledge and prior
experience to develop appropriate solutions. Managed development of business cases and presents business
cases.
 Matched appropriate methods to identify client needs. Demonstrated knowledge and application of the risk
management process.
 Leveraged knowledge of and trained Project Management methodology, skills, and tools for team members.
Converted business cases to business plans. Developed and executed implementation plans to include user
training plans.
 Stayed abreast of enterprise-wide projects. Developed framework and managed the tracking of
interdependencies within or across projects.
 Established and maintained CI/CD pipelines in Azure DevOps, ensuring seamless integration and continuous
delivery of software releases.
 Manage the project Team to develop, modify, enhance, deploy, or decommission a product, service, or system
constrained by the relationships among scope, resources, and time.
 Evaluates, monitors, or ensures compliance with laws and regulations, policies, standards, or procedures.
 Identified tracked and reported on meaningful performance/progress metrics, and assisted
the team in achieving performance goals.
 Ability to create project documentation per contract specs. Example: Documented an IT upgrade, ensuring
smooth execution of the project team.
 Developing and managing major IT project plans/proposals to completion, and troubleshooting and problem-
solving to find workable solutions to unique IT-related issues.
 Effective use of several agile methods from multiple disciplines: Scrum, Kanban, Lean Thinking, Lean
Startup, and Agile Engineering. Masterfully facilitates all Agile ceremonies (Release or PI planning,
sprint planning, daily standup, demo, and retrospective).
 Utilizes established systems development and project management techniques for projects under your
responsibility.
 Exhibits a high level of expertise in defining functional and technical requirements, and a strong commitment to
project completion.
 Worked collaboratively with all members of the team to reach. Regularly communicates project activities with
all levels of individuals on the project.
 Applies expert IT professional skills and knowledge to the innovation of IT systems to facilitate and automate
enterprise-wide business processes.
 Expert knowledge in applying principles and methods for planning or managing the implementation, update, or
integration of information system components.
 Acts as a liaison with other technology groups, hardware vendors, and software vendors to determine the
suitability of items and to coordinate vendor involvement.
 Ensures project and system acceptance, and coordinates customer approvals across affected organizations and
operational groups.
  Creates project documentation, such as system requirements and flow diagrams, as required within the area of
responsibility.
 Planned and coordinated system design and development for seamless integration. Example: Led CRM system
implementation, boosting sales by 30%.
 Collaborated with stakeholders for solution acceptance. Example: Introduced new project management
methodology, cutting timelines by 25%.

Education
● Master of Science: Information Systems Management
Georgetown University
Minor: PMP (Lean and Agile)
● Bachelor of Science: Psychology Minor in Healthcare Management
University of Maryland University College

Certifications
 Certified Project Management Professional(PMP)
 The Professional Scrum Master Level I (PSM I) certification
 Certified Lean and Agile Practitioner.
 Certified SAFe® 6.0 Agilist
 Certified ScrumMaster (CSM)

Employment History

Project Manager/ Scrum Master, Government Contractor SBA, 07/2021 to 08//2024

Reston, Virginia
Applications WEB services and WEB screens/ Applications/ Cloud APIs

 Managed IT projects from initiation to delivery, focusing on scope, schedule, budget, and quality.
 Proficient in IT tools and technologies, including project management software, development frameworks,
and testing tools.
 Worked effectively with stakeholders, team members, and vendors to achieve project goals.
 Defined and implemented project management strategies leveraging Azure DevOps, enhancing collaboration
and communication across development, QA, and operations teams.
 Identified and resolved complex technical issues, ensuring project success.
 Plan and coordinate systems design, development, and implementation as defined in the project
requirements.
 Determine the suitability of items and coordinate the involvement and support of technology groups,
hardware vendors, and software vendors.
 Created and maintained Jira dashboards and reports to monitor key project metrics, enabling informed
decision-making.
 Serve as the agency expert and coordinator in providing intellectual leadership and focus.
 Manage the development, modification, enhancement, and deployment

Project Manager Scrum Master - Blue Cross Blue Shield, 04/2019 to 04/2021
Reston, VA

AWS Cloud Project

 Used professional experience to establish the project scope, created the project schedule, monitored the
project budget, scope, and milestone planning.
 Identified the risks on a weekly basis with stakeholders and the team.
 Demonstrated proficiency with DevOps tools, JIRA, ServiceNow MS Project, and performed tasks using the
tools including capturing project plans.
  Used Jira and worked with different delivery contracting teams from various delivery perspectives to pull
reports out of tools.
 Assessed Technical Product KPIs to propose updated KPIs and stakeholders.
 Developed business cases and architectural strategies.
 Supported the facilitation workgroups and developed presentation materials and strategic planning
documents.
 Applied knowledge of Scaled Agile Framework (SAFe) and DevOps, leveraged modern DevOps tools, and
supported modernization initiatives
 Identified, managed, and communicated program risks and issues. Identified and implemented risk mitigation
strategies and monitored (and minimized) risk.
 Support technical architecture decisions including cloud migration based on business measures such as risk,
security.

Project Manager Scrum Master 05/2016 to 06/2019

PCAOB- PUBLIC Accounting and Oversight Board
Work Schedule: Full-time, Monday through Friday, 8:00 a.m. - 4:30 p.m.
 Managed various (SEC) Security and (MS) Microsoft projects with several teams (Systems, Security, OPS etc.).
 Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource
availability, and alignment with organizational goals.
 Encouraged the security, networking, and systems teams to perform optimally on both ongoing and ad hoc
projects by facilitating Project Management meetings for them.
 Assisted teams in establishing product backlogs, producing estimates/resource needs, and delivering
commitments to IT and business units on time and budget while minimizing risks and surprises.

IT Project Manager (Agile), 02/2015 to 05/2017

MedStar Health – Columbia, Maryland Work Schedule: Full-time, Monday through Friday, 8:00 a.m. - 4:30 p.m.
 Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource
availability, and alignment with organizational goals.
 Met project deadlines without sacrificing build quality or workplace safety.
 Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint
retrospectives.

Project Manager (Scrum/Agile), 02/2013 to 08/2015

Sunrise Assisted Living Mclean – Virginia Work Schedule: Full-time, Monday through Friday, 8:00 a.m. - 4:30 p.m.

 Created detailed timelines and schedules, setting milestones and deadlines.

 Monitored spending to ensure the project remains within budget.
 Project Management: Managed IT projects from initiation to delivery, focusing on scope, schedule, budget,
and quality.
 Technical Skills: Proficient in IT tools and technologies, including project management software, development
frameworks, and testing tools.
 Communication and Collaboration: Worked effectively with stakeholders, team members, and vendors to
achieve project goals.
 Problem-Solving and Analysis: Identified and resolved complex technical issues, ensuring project success.

Accomplishments
 2015: Improved team efficiency by 15% through implementing Project Management agile methodologies and
continuous integration, resulting in faster project delivery and higher quality
 2017: Increased customer satisfaction by 20% through implementing a customer-centric approach to project
management, resulting in higher customer retention rates
 2021: Improved project communication by 25% through implementing regular project updates and status
reports, resulting in higher team morale and better project outcomes

Computer Software
Proficient in MS Teams, MS Office, SharePoint, Rally, Version One, QuickBooks, MS Office (Word, Access,
PowerPoint, Access, Project) Adobe Acrobat, OneNote, BOX, JIRA, Confluence, Sharp Cloud, Zoom, GoToMeeting,
SQL, Salesforce, and Tableau
Additional Trainings
Project Management Training, Agile Training, Organizational Management, Management Analysis, Data Analytics
Course, Train The Trainer, Management Essentials, Research Methodology, PMP Boot Camp 2022, Agile Training,
Scrum Master Training, Lean and Agile practices training.