How is a good sale?

A good seller is a person who understanding product well, understanding customer,

and the important things for good seller are: having shop skill, skills in team working
to built a good team player & work independent, know how seller’s duty, but also
representing the brand to customers, provide customer with good service.

What is the most important for a sale person?

As I mentioned the most important for a sale person is need to be confident, solve
problem well, team work well, need to be a good team player and customer service,
but also representing the brand to customers, provide customer with good service.

Why would you want to work in Changi Airport as compare to other retail store?
Why perfume and cosmetic promoter?

What Is Good Customer Service?

To me, the heart of good customer service is accommodating customers. That means
greeting them cheerfully and having the knowledge to answer their questions. I always
give customers a smile and greeting and try to get to know store inventory as well.
This ensures that if a customer has a question about sizing or fit, I'm ready with an
answer.

Do You Work Well With People?

I believe I work well with others. It's an ability that's really important in retail, where
it's essential for every person on the floor to seem like they're part of the same team. I
am always thinking of others and putting myself in their shoes, which helps me see
things from the perspective of others.

Why Are You Applying to Work Here?

What Would You Do If Your Replacement Didn’t Show Up?

If a coworker is running late and in need of coverage, I would remain on my register
until they arrived or the manager can find a replacement. It’s important to be willing to
help out your coworkers, so I would want to be sure the other cashier had the help they
need for their shift before I leave

If Hired, How Long Do You Plan on Working Here?

The Credit Card Machine Is Broken. What Do You Say to Customers?

The sooner that people know the machines are down, the better. So first, I'd make sure
my manager was aware of the situation. Then, I'd suggest putting up a sign to inform
customers that the machine is down, so they can choose other kind of payment such as
cash, Paynow, Grabpay,.. As customers pay, I'd apologize for the inconvenience and
thank them for their understanding.

What Is Your Greatest Strength?

My greatest strength is my ability to communicate. Having strong communication
skills means that I can work well with other team members, and that I am also very
comfortable interacting with customers. I tend to think of myself as a real people-
person, and I genuinely enjoy interacting with customers and helping them find the
items they're looking for.

How Would You Handle an Irate Customer Asking to Speak to a Manager?

True or false: the customer is always right. When I speak to customers, I always try to
be empathetic and truly understand and fix the issue. But sometimes, a problem isn't
fixable or a customer is just in a truly bad mood. If a customer asked to speak to my
supervisor, I'd agree, and also apologize for not being able to resolve the situation.
Then, I'd grab my supervisor as fast as possible, and explain the circumstances so my
supervisor would be prepared to deal with the customer. Afterwards, I'd probably ask
my supervisor for feedback, in case there's anything I can do to avoid a similar
situation in the future.

What do you feel are the three most essential qualities for a retail associate to
possess?
The first key trait is honesty. I’ve found the best way to make a sale is to find clothes I
truly believe suit the customer. I also believe cheerfulness is important because
customers want to enjoy themselves. Finally, you need to be discerning to recommend
just the right clothes to match a customer and their style.

What do you enjoy most about working in retail?

My favorite thing about working in retail is the look on a customer’s face when I help
them find just the right thing. At my previous job, I sold ....and ......(for example suits
and tuxes, and it was always a thrill to see a young man’s face light up when they saw
how great they looked in a tuxedo for prom or found the right suit for an upcoming job
interview.)

Describe a time when you dealt with an unhappy customer?

A customer entered the store whilst I was working in a previous job. He came up to the
retail desk and started complaining in an angry tone how a member of our staff had
been just rude to him on the phone. It was my job to resolve the situation for the
customer in a satisfactory manner whilst also investigating the complaint to make sure
the situation did not happen again.
I started off by listening attentively to the customers complaint. I used effective body
language to show I was listening. After he had the opportunity to express his
dissatisfaction, I explained the process I would go through to both investigate the
complaint and also resolve it for him. I apologized for any distress we had caused him
and reassured him I would get to the bottom of the situation quickly, whilst keeping
him updated on my progress. After speaking to the member of team who spoke to the
customer, she admitted she had been short with the customer on the phone and
apologized immediately for her error. I then spoke to the customer and, once again,
apologized unreservedly for the issue. As a valued customer, I offered him a credit
note to the value of £30 and reassured him the situation would not happen again.
The end result was the situation was resolved to the satisfaction of the customer and
we took positive steps to make sure the situation did not happen again.

Why did you choose a career in sales (or why are you interested in a sales
position?)
I’ve always loved meeting new people. I also enjoy problem solving and to me, sales
is the perfect combination of both of those loves. When I was in high school I used to
shop at a little store over by my house every weekend. While their products were
incredible, they never seemed to have a lot of business and the store was always on the
verge of closing. I managed to talk my way into my first job there as a sales associate
and in the first week I was able to sell more than the store had sold in an entire month,
and within six months the company was turning record profits. That experience just
made me realize how much I loved what I was doing, and I’ve been in sales ever since

How do you handle rejection?

I hate losing sales, but I’m also realistic and know it comes with the territory. In most
cases I’ve been able to ask the clients why they’ve said no and gotten honest feedback
that’s been invaluable to me moving forward. In one instance I had a contact I’d been
working on for months. When the contact ultimately made the decision to go with a
rival of ours I was understandably upset and wanted to know what it was about them
that had landed them the account. The contact told me that while my presentations
were polished, and he genuinely liked me and my company, he felt our rival had better
options for him in the industry he was in. I took that information back to my team and
we worked on making sure our products reflected that feedback. Six months later
when his contract with our rival expired, I reached back out to the contact, told him
about the changes we’d made, and he gave us another shot. Long story short, it’s been
five years and he’s one of our best clients.

Tell me about a mistake you’ve made in sales and what you’ve learned from that
mistake.
When I first started in sales I talked too much. I was so focused on selling that I forgot
that a big part of what we were offering were solutions to client’s problems. In fact,
once, very early in my career, I went to a meeting with a client who was naturally very
quiet. I was so nervous I spent the entire pitch talking. I got all done and the client told
me they were impressed but that they needed time to really think about things. When I
went back to my boss he asked me what products the client was interested in and I
realized I had no idea. I’d spent so much time talking about the solutions we offered
that I’d completely neglected to ask the client what problems he had and what he
hoped our products could offer him in the way of solutions! I set up another meeting
with the client and this time I asked questions and really listened to his answers. By
the time the second meeting was done I realized two things: 1. I’d spent the whole first
meeting trying to sell him products he didn’t need and 2. The entire sale could have
been done in a fraction of the time if I’d just slowed down and listened.”