Time Zone : Asia/Calcutta
Chat Started : Sat, 5 Jul 2025 10:02:30
(Sat, 5 Jul 2025 10:02:30) Rashmi Ranjan Mohanta : when connected to power cable in
CPU, Power is not coming CPU, May be SMPS
Issue.
(Sat, 5 Jul 2025 10:02:38) Dell :
Hi Rashmi Ranjan,
Thank you for your message regarding OptiPlex 3080 Tower with the Service Tag
6PMTJB3.
Your Service request number is 212389801.
To diagnose and resolve the issue promptly, our virtual assistant will suggest
a few basic troubleshooting steps. If the issue persists, an email agent will
contact you to provide further assistance.
Based on the information gathered, it appears you are experiencing issues
related toNo Power.
(Sat, 5 Jul 2025 10:02:38) Dell : Card: : Could you please confirm?
5eaadf7db4141b114f02514d Yes, No
(Sat, 5 Jul 2025 10:03:50) Rashmi Ranjan Mohanta : Yes
TextPostBack: Yes
(Sat, 5 Jul 2025 10:03:51) Dell :
To download the chat transcript, click on the three dots in the top right
corner of the chat window and click on save the transcript.
(Sat, 5 Jul 2025 10:03:59) Dell :
Thank you for contacting us. It appears you are experiencing a No Power issue.
Let us ask a few questions to assist you with resolving the issue.
Check the desktop for any signs of power
Hold down the power button for one second and check the computer for the
following signs of power:
1. The computer screen is displaying something (excluding monitor self-test
images).
2. The power button LED lights up (even if it temporarily lights up).
3. The status LED lights up (even if it temporarily lights up).
4. There are beep codes or fan sounds.
(Sat, 5 Jul 2025 10:04:00) Dell : Image: Image:
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(Sat, 5 Jul 2025 10:04:00) Dell :
Are there any signs of power from the system?
(Sat, 5 Jul 2025 10:04:01) Dell : Card: Yes, No
(Sat, 5 Jul 2025 10:05:18) Rashmi Ranjan Mohanta : No
TextPostBack: No
(Sat, 5 Jul 2025 10:05:20) Dell :
Performing a Hard Reset for Desktops:
1. Disconnect any external devices from the computer, including the power cord.
2. Press the power button for 10 seconds.
3. Plug the power cord into a functional power outlet without using a power
strip, surge protector, or battery backup device.
4. Plug the power cord back into the desktop computer.
5. Attempt to power on the desktop computer.
Notes:
1. If the computer boots up, restart the computer to ensure the issue is
resolved.
2. It is important that the power button is held for the full 10-second
duration. If not, the computer may attempt to start from a sleep state instead
of fully reinitializing.
(Sat, 5 Jul 2025 10:05:20) Dell : Image: Image:
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(Sat, 5 Jul 2025 10:05:22) Dell : Image: Image:
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(Sat, 5 Jul 2025 10:05:22) Dell :
Did the hard reset resolve the issue?
(Sat, 5 Jul 2025 10:05:22) Dell : Card: Yes, No
(Sat, 5 Jul 2025 10:05:53) Rashmi Ranjan Mohanta : No
TextPostBack: No
(Sat, 5 Jul 2025 10:05:54) Dell :
Check power cord for damage or it it is frayed
Types of damage can include kinks, cuts, punctures such as animal bites.
(Sat, 5 Jul 2025 10:05:55) Dell :
Was any damage identified?
(Sat, 5 Jul 2025 10:05:55) Dell : Card: Yes, No
(Sat, 5 Jul 2025 10:06:06) Rashmi Ranjan Mohanta : Yes
TextPostBack: Yes
(Sat, 5 Jul 2025 10:06:07) Dell :
Accidental damage issue
(Sat, 5 Jul 2025 10:06:08) Dell : We understand you are facing issues on your
system after an accidental damage.
We would need few more details on this issue which would help in identifying
the damage and setting up the service call.
(Sat, 5 Jul 2025 10:06:09) Dell : Please let us know the following details on the
Damage:
(Sat, 5 Jul 2025 10:06:09) Dell : Card: : How did the damage happen? Liquid
Spillage, Dropped System, Others
(Sat, 5 Jul 2025 10:06:43) Rashmi Ranjan Mohanta : Others
TextPostBack: Others
(Sat, 5 Jul 2025 10:06:44) Dell :
Unfortunately, after attempting all troubleshooting steps, we’re still unable
to resolve the issue for you. Your Service Request has already been created -
212389801. Keep track of this for your records.
A Dell Technologies technical support representative will email you to address
your inquiry within one business day.
(Sat, 5 Jul 2025 10:06:46) Dell :
Thank you for choosing Dell Technologies. Have a wonderful day.
