Middle East Forum on Quality

and Safety in Healthcare 2024

23 to 25 February 2024, Doha

F O R U M P R O G R A M AT A G L A N C E - I N - P E R S O N 20.25

FRIDAY 23 FEBRUARY 2024: PRE-CONFERENCE DAY

Time Activity Speaker

7am to 7:45am Registration

Dr. Reham Hassan

7:45am to 8am Middle East Forum 2024 Orientation Briefing
Ms. Maryanne Gillies

8am to 8:15am TRANSITION

Workshops

WS1 How to build your improvement capability plan Dr. Amar Shah

Equity as a driver for healthcare improvement: Fostering

WS2 Dr. Dominique Allwood
Quality for All

WS3 The Patient’s Voice as a Driver for Safety Ms. Maureen Bisognano

Dr. Susu Zughaier

WS4 AI in health and medical education
Dr. Sodzi Sodzi-Tettey
8:15am to 9:15am
Change can be a challenge - how can we think and do
Mr. Göran Hendriks
WS5 differently working with teams and individuals to support
Ms. Selina Stephen
them to create the best possible future?

Ensuring surgical safety by using the “5Rs to Rescue model”

WS6 Ms. Maureen Tshabalala
to reduce mortality

HD-WS1 What does a large piece of paper have to do with QI?

(part 1) Introduction to A3 and Scientific Thinking
Dr. James Laughton

HD-WS2 Dr. Robert Lloyd

(part 1)
Better Quality Through Better Measurement
Dr. Aisha Al Adab

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health

This activity is an Accredited Group Learning Activity Category 1 as defined by the Ministry of Public Health’s
Department of Healthcare Professions - Accreditation Section and is approved for a maximum of 20.25 hours
for in-person attendance.
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FRIDAY 23 FEBRUARY 2024: PRE-CONFERENCE DAY

Time Activity Speaker

Mr. Emran Kanan

Dr. Khawla Ahmad
Dr. Reham Negmeldin
HD-WS3 Exploring the Improvement Journey in Healthcare
8:15am to 9:15am
(part 1) (Arabic)
Dr. Mohammad Adnan
Ms. Sahar Al-Shamari
Mr. Anas Al-Masri
Dr. Almunzer Zakaria

9:15am to 9:30am TRANSITION | BREAK

Intensives | Workshops

Why quality improvement fails: The importance of rigour in

I1 Dr. Amar Shah
quality improvement

I2 PDSA cycles to implement just culture Dr. Jeff Salvon-Harman

Leadership development in LMIC and a quest for Ms. Maureen Tshabalala

I3
succession Dr. Sodzi Sodzi-Tettey

Mr. Mark Agramon

Ms. Catherine Jamias
I4 Intermediate QI-Concepts, Tools and Practice
Mr. Sashtha Swaminathan
Ms. Emelita Ison

Dr. Gautam Sharma

Balancing quality service and cost- A quality management
I5 Dr. Reham Negmeldin
approach to Value-based healthcare
9:30am to 11:30am Ms. Maryanne Gillies

How to become the change you want to see” by

Dr. Jawed Iqbal
I6 integrating emotional intelligence, working styles &
leadership styles Dr. Shakeel Riaz

HD-WS1 What does a large piece of paper have to do with QI?

(part 2) Introduction to A3 and Scientific Thinking
Dr. James Laughton

HD-WS2 Dr. Robert Lloyd

(part 2)
Better Quality Through Better Measurement
Dr. Aisha Al Adab

Mr. Emran Kanan

Dr. Khawla Ahmad
Dr. Reham Negmeldin
HD-WS3 Exploring the Improvement Journey in Healthcare
(part 2) (Arabic)
Dr. Mohammad Adnan
Ms. Sahar Al-Shamari
Mr. Anas Al-Masri
Dr. Almunzer Zakaria

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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 F O R U M P R O G R A M AT A G L A N C E - I N - P E R S O N

FRIDAY 23 FEBRUARY 2024: PRE-CONFERENCE DAY

Time Activity Speaker

11:30am to 12:50pm LUNCH BREAK | PRAYER BREAK

Intensives | Workshops

Dr. Sodzi Sodzi-Tettey

I7 Data and whole system quality
Dr. Kedar Mate

I8 New Ways to Lead Ms. Maureen Bisognano

From Hesitation to Heroism: Transforming Patient Safety

I9 Ms. Neethu Joseph
Culture through Speak-up and Listen-up

I10 The Healing Canvas: brushing away stress by Therapeutic Art Ms. Kumari Theresa Thomas

The Exponential Role of Mentorship in Quality Dr. Shireen Omar

I11
Improvement and Patient Safety Dr. Abdulla Yousaf
12:50pm to 2:50pm
Dr. Jawed Iqbal
I2 Safety is good, Safety II is better Mr. Kakoli Roy
Dr. Jeff Salvon-Harman

Adopting People Centered Approach in the Implementation

HD-WS4 Dr. Jameela Alajmi
(part 1)
of the National Action Plan to combat AMR in Human
Health in the State of Qatar (NAP2) Dr. Eman Radwan

Dr. Mohamed Khalil

HD-WS5 Flow collaborative achievements and The Role of Electronic Mr. Mohammad Abuqamar
(part 1) Healthcare Dashboards Mr. Mohamed Hawari
Ms. Marwa Mahmoud

HD-WS6
(part 1)
Health Risk Reduction Workshop Ms. Noora AlKaabi

2:50pm to 3:20pm BREAK | PRAYER BREAK

Intensives | Workshops

I13 EFHAM LAHGATI (Understand my Dialect) Ms. Fatma Khamis

3:20pm to 5:20pm
Ms. Theresa Thomas
Mr. Norwil Baguio
I14 The Power of Joy: Finding Bliss in the Workplace
Mr. Mir Aftab
Ms. Maureen Bisognano

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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FRIDAY 23 FEBRUARY 2024: PRE-CONFERENCE DAY

Time Activity Speaker

I15 Workforce Safety Dr. Jeff Salvon-Harman

Dr. Jawed Iqbal

Ms. Ana Jimena
I16 Teamwork, Communication & Working Styles
Mr. Mark Agramon
Ms. Shahina Shameer

Quality Healthcare for Culturally and Linguistically Diverse Ms. Huda Abdelrahim
I17
Populations Ms. Maga Elanshar

Effective Communication Skills for Healthcare Professionals: Ms. Hissa Mohammed

I18-1
Strengthening Patient-Centered Relationships Ms. Hind Al-Mohannadi

3:20pm to 5:20pm I18-2 Dementia Risks and Innovation Dr. Hanadi Al Hamad

Adopting People Centered Approach in the Implementation

HD-WS4 Dr. Jameela Alajmi
(part 2)
of the National Action Plan to combat AMR in Human
Health in the State of Qatar (NAP2) Dr. Eman Radwan

Mr. Belal Zu'bi

Mr. Mohammed Abuqamar
HD-WS5 Flow collaborative achievements and The Role of Electronic
(part 2) Healthcare Dashboards
Mr. Mohamed Hawari
Ms. Marwa Mahmoud
Ms. Maryannne Gillies

HD-WS6
(part 2)
Health Risk Reduction Workshop Ms. Noora AlKaabi

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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SATURDAY 24 FEBRUARY 2024: GENERAL CONFERENCE DAY 1

Time Activity Speaker

7:30am to 8:45am Registration

H.E. Dr. Hanan Al Kuwari

8:45am to 9:15am Opening Ceremony Dr. Abdullatif Al Khal
Dr. Kedar Mate
Plenary 1
9:15am to 10:15am Dr. Don Berwick
Health Systems Integration
10:15am to 10:30am TRANSITION

Breakout Group A
Sustainable strategies to build quality improvement
A1 Ms. Maureen Tshabalala
capability in low resource settings
Coaching leaders in improvement - How do you develop
A2 Mr. Göran Hendriks
improvement as a system property
A3 AI use by Quality and Safety teams Dr. Jeff Salvon-Harman
A4 Building Strategic Dashboards Dr. Robert Lloyd
From Co-Creation to Co-production: The Value of An Dr. Shireen Suliman
A5
Inclusive Approach of a Better Education for A Better Care Dr. Karen Könings
Dr. Moza Al Ishaq
Empowering Second Victims to Transform Healthcare Prof. Mahmoud Adil
A6
Safety Culture Dr. Amar Shah
Mr. Aidan Kehoe
Health Reforms in Iran’s Primary Healthcare System for
A7 Prof. Abbas Alipour
10:30am to 11:30am population Health
Point of Care Critical Result Reporting and Documentation
A8-1 Ms. Aisha Muhammad
Compliance in Sidra Pediatric Emergency
Improving standards in Occupational Therapy clinical Ms. Julie Melville
A8-2
record-keeping Ms. Melissa Toon
A Level 4 Green Field Neonatal Intensive Care Unit (NICU)
Successfully Addresses Numerous Challenges In The Family
A8-3 Dr. Bindu George
Centered Discharge Process Of Patients Using Multiple
Targeted Quality Improvement Project
A9 Building a Learning System in a healthy environment Prof. John Boulton
Spotlight Session Ms. Emelita Eison
A10 Navigating Healthcare Excellence: Highlighting Quality Ms. Lamiaa lsaleh
Initiatives and Success Stories Mr. Nayel Al Tarawneh
Elucidating Organisational Factors Influencing the
A11 Implementation of Quality Improvement Initiatives in Dr. Jennifer Egbunike
Healthcare

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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SATURDAY 24 FEBRUARY 2024: GENERAL CONFERENCE DAY 1

Time Activity Speaker

11:30am to 12:30pm LUNCH BREAK | PRAYER BREAK

Plenary 2
Health for All, Insights from Leaders: a reflection session
Dr. Hanan Al Balkhy
12:30pm to 1:30pm on the World Health Organization’s efforts for population
Dr. Hans Kluge
health improvement, equity, and ensuring access to quality
and safe care for everyone

1:30pm to 1:45pm TRANSITION

Breakout Group B

System work Is Transformation Work: how to build

B1 Dr. Kedar Mate
management systems for better quality

Dr. Don Berwick

B2 Leading Improvement in Flow and Value Mr. Mohamed Hawari
Mr. Kenneth Logrono

Artificial Intelligence (AI) and Advancing Quality and Safety

B3 Dr. Brijesh Sathian
in Healthcare

B4 Applying quality improvement to tackle inequities Dr. Amar Shah

Dr. Mohamed Al Hassan

B5 Qatar cancer national strategy – A harm reduction model Dr. Al Hareth Al Khater
Dr. Khalid Al Rumaihi

Mr. Awad Amayrh

B6 The Power of Joy: Finding Bliss in the Workplace
1:45pm to 2:45pm Ms. Raissa Puddao

Mr. Perben Brana

The NICU BugBusters’ Multimodal Education Approach to Ms. Kathrine Satorre
B7 Improve Compliance to the Sepsis Bundle in A Quaternary Ms. Joy Kiat-Floro
Neonatal Unit Dr. Rasha Ashour
Prof. John Boulton

System-Wide Hospital Acquired Pressure Injury (HAPI) Mr. Thabit Melhem

B8
Reduction Project: A Nurse-Led Initiative Mr. Valarmathi Varadharaj

Harnessing AI Integration for Person-Centered Cancer

B9 Dr. Hadi Rasheed
Control: A Roadmap for Cancer Civil Society

Spotlight Session
Dr. Faiza Malik
B10 Navigating Excellence: Leadership Initiatives Elevating
Dr. Mary Titus
Quality and Patient Safety

Global Action on Patient Safety: Towards eliminating

B11 Dr. Nikhil Prakash Gupta
avoidable harm in health care

2:45pm to 3:20pm BREAK | PRAYER BREAK

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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SATURDAY 24 FEBRUARY 2024: GENERAL CONFERENCE DAY 1

Time Activity Speaker

Breakout Group C

How to use data and storytelling to create cultures of

C1 Dr. Amar Shah
continuous improvement

C2 Role of other sectors in health: lessons from Jonkoping Mr. Göran Hendriks

C3 Culture of safety for infection prevention Dr. Jeff Salvon-Harman

Healthcare organisations as Anchors institutions for

C4 Dr. Dominique Allwood
advancing population health

Nurse-led Initiatives to Improve Patient Care and Ms. Maureen Bisognano

C5
Workforce Vitality Ms. Mariam Al Mutawa

Dr. Linzette Morris

Dr. Hanan Khalil
C6 Rehabilitation amid times of conflict
Dr. Jennifer Allen
Dr. Phil Sheppard
3:20pm to 4:20pm Patients Involvement in the Development of National Dr. Eman Radwan
C7
Clinical Practice Guidelines – Qatar Experience Dr. Rasmeh Al Huneiti

Dr. Don Berwick

Dr. Kedar Mate
C8 “Turn on the Lights” - a live podcast recording
Dr. Ahmed Al Mohammed
Mr. Brendon Morris

Leveraging wastewater-based epidemiology for

C9-1 monitoring the spread of SARS-CoV-2 in Qatar Enhancing Mr. Khalid Mahmoud
public health surveillance

Medical Hazardous Waste Generation: Safety and Health Dr. Mohammad Albeldawi
C9-2
Challenges and Solutions in the Context of Qatar Mr. Abdulla Al-Mohannadi

Spotlight Session Ms. Dayana Daniel

C10
When Innovation Meets Value: A Pursuit to Better Healthcare Mr. Kenneth Logrono

Thinking Differently about Healthcare Quality:

C11 Dr. Mondher Letaief
Lessons from Crisis Settings

4:20pm to 4:30pm TRANSITION

Plenary 3
4:30pm to 5:30pm Prof. Mark Britnell
Solving the Global Workforce Crisis in Healthcare

5:30pm to 6pm TRANSITION

6pm to 7:15pm Poster Presentations Poster Presenters

Delegates are encouraged to visit the Knowledge Zone

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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SUNDAY 25 FEBRUARY 2024: GENERAL CONFERENCE DAY 2

Time Activity Speaker

7am to 7:45am Registration

7:45am to 8am Opening Remarks Ms. Elizabeth Macgillivray

Plenary 4 Ms. Maureen Bisognano

8am to 9am
(r)evolutions Dr. Kedar Mate

9am to 9:15am TRANSITION

Breakout Group D

D1 Building Reliable Healthcare Processes Dr. Robert Lloyd

D2 Relationships eat culture for breakfast Dr. Jeff Salvon-Harman

A shift towards better health through embracing

D3 Dr. Dominique Allwood
prevention in Hospitals

Sustaining Improvement Amidst Multiple Barriers:

D4 Ms. Maureen Tshabalala
Strategies for Resilient Progress

Prof. Mahmood Adil

D5 Healthcare Innovation: How to excel it in Qatar
Dr. Don Berwick

Continuous improvement process- A 6 steps guide to Dr. Akhnuwkh Jones

D6
implementing changes Dr. Mahvesh Qureshi
9:15am to 10:15am
Dr. Moza Al Ishaq
Leading the Way to Safer Healthcare: The Power of
D7 Dr. Somia Elafki
Leadership in Healthcare
Dr. Sodzi Sodzi-Tettey

Ms. Lais Junqueira

D8 The path towards high reliability
Ms. Marale Atechian

Heart Hospital Pharmacy Department: A Reflection on a

D9-1 Transforming Experience with Value Improvement Program Ms. Salma Ismail
and a Call for National and International Pharmacy Experience

Leadership Application of Quality Methodologies

D9-2 for Performance Enhancement in High-Dependency Ms. Umaima Alraisi
Cardiothoracic Surgery

Mr. Sharin Varghese

Person-Centered Health Goals' n' Empowerment in Heart
D9-3 Ms. Teena Michael
Failure
Ms. Mary Ruth

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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SUNDAY 25 FEBRUARY 2024: GENERAL CONFERENCE DAY 2

Time Activity Speaker

Dr. Sabah Al Kadhi

Spotlight Session Ms. Muna Atrash
D10
A Hospital Journey to Excellence Mr. Amjad Al Khawaldeh
9:15am to 10:15am
Mr. Omar Al Hasanat

The Future of Artificial Intelligence in Healthcare: Dr. Susu Zughaier

D11 Implications for Patients, Health and Care Workers, and Prof. Asif Khan
Wider Society Dr. Mohamad Saad

10:15am to 10:30am TRANSITION

Breakout Group E

E1 Trust to build healthy health system Mr. Göran Hendriks

E2 Leading QI: Essentials for Managers Dr. Robert Lloyd

Dr. Dominique Allwood

Prof. Mahmood Adil
E3 Community healthcare perspectives – a panel discussion
Ms. Maureen Tshabalala
Dr. Amar Shah

Hospitals - Hotel concept in enhancing quality and

E4 Dr. Shwetha Akshaya
patient safety

Barriers and Facilitators to QI participation among

E5 Healthcare Professionals: A Conceptual Model for Ms. Joanna Elizalde
Interdisciplinary Engagement

Ms. Saumya Boby

10:30am to 11:30am
Spotlight Session Dr. M. Sujith
E6
An epitome of true collaboration, intensive care journey Dr. Wael Khalaf
Dr. Gamal Al-Ameri

E7 Getting quality improvement published - top tips from editors Dr. Ashley McKimm

Enhancing Preparedness and Competence of Front-Line

E8-1 Healthcare Providers to Manage Maternal Cardiac Arrest: Mr. Mohamed Elsayed
A Quantitative Observational Study

Dr. Sufia Athar

E8-2 Maternal Sepsis: Excelling in Six Bundles Compliance Ms. Hanen Mrabet
Ms. Anuelsa Jacob

E9 Engaging Others in Quality Improvement Prof. John Boulton

Spotlight Session
Dr. Sarah Al-Shaikhly
E10 Empowering Excellence: The Integration of IHI Model of
Ms. Khadija Mohammed
Improvement and Learning Health System

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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SUNDAY 25 FEBRUARY 2024: GENERAL CONFERENCE DAY 2

Time Activity Speaker

Enhancing Pre-hospital Patient Experience: An Integrative

Dr. James Laughton
E11 Approach Using Epidemiology, Quality Improvement, and
Mr. Hassan Farhat
Artificial Intelligence Computing Techniques

11:30am to 12:30pm LUNCH BREAK | PRAYER BREAK

Dr. Mondher Letaief

Mr. Brendon Morris
Global Health Resilience: Navigating Crisis with Quality
12:30pm to 1:30pm Dr. Mohamad Alabiad
Improvement and Patient Safety
Dr. Abdul Salam Al-Qahtani
Prof. Aftab Umar

1:30pm to 1:45pm TRANSITION

Breakout Group F

Implementing Age-Friendly Culture: experiences and Dr. Kedar Mate

F1
lessons from local champions Dr. Hanadi Al Hamad

F2 Navigating multiple leadership challenges Dr. Don Berwick

Workforce wellbeing in LMIC: South Africa’s #Staffcare Ms. Maureen Tshabalala

F3
project – lessons learned Dr. Sodzi Sodzi-Tettey

F4 Using the dosing approach to build capacity and capability Dr. Robert Lloyd

Mr. Amr Metwally

F5 Clinical Simulation and Technology Mr. Ali Baig
Mr. Mohamed Amer
1:45pm to 2:45pm
Dr. Khalid Al Rumaihi
Improvement under one roof: A Glimpse into the Urology
F6 Dr. Arafa
Department's Quality experience
Dr. Majzoub

Procedural Sedation for Magnetic Resonance Imaging in

F7 Infants: Safety and Efficacy of Using Buccal Midazolam Dr. Naveed Durrani
under Neonatologist Supervision

Post Restraint Multi-Disciplinary Team Review: A Mental

F8-1 Health leadership initiative to minimize the restrictive Mr. Ananth Nazarene
practices in Mental Health Services

Group-Based Reflective Learning Conversations Model

for Clinical Reasoning Skills Optimization in Multicultural
F8-2 Mr. Emad Almomani
Simulated Learning Environments: A Mixed Methods
Comparative Study

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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 F O R U M P R O G R A M AT A G L A N C E - I N - P E R S O N

SUNDAY 25 FEBRUARY 2024: GENERAL CONFERENCE DAY 2

Time Activity Speaker

F9 High Reliability organisations Prof. John Boulton

Ms. Betty Jaison

Spotlight Session Ms. Basema Al Houri
1:45pm to 2:45pm F10
Navigating Through Challenges: Little Steps, Big Impact Mr. Mohammad Al Kuwari
Mr. Manasik Hassan

Hospital-Based Preventive Medicine Model – International Ms. Noora Al Kaabi

F11
Best Practice & Progress in Qatar Prof. Mahmood Adil

2:45pm to 3:20pm BREAK | PRAYER BREAK

Dr. Abdullatif Al Khal

3:20pm to 3:50pm Poster Awards Ceremony Prof. Abdul Badi Abou Samra
Mr. Nasser Al Naimi

Plenary 5
3:50pm to 4:50pm Mr. Jason Caldwell
Finding Your “Why”

4:50pm to 5pm Closing Remarks Prof. Abdul Badi Abou Samra

Delegates are encouraged to visit the Knowledge Zone

The Scientific Planning Committee and all staff involved in organizing the Middle East Forum on Quality and Safety in Healthcare have no Conflict of
Interest to declare.

Legend:

Applied Improvement Quality & Safety Leadership and Innovation in Healthcare

Person-Centered Care Population Health
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