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BCG - Platform Operating Model

Leading companies recognize the urgent need to transform their operating models to enhance customer value, with many adopting a platform operating model (POM) that integrates various enterprise capabilities. A POM enables organizations to develop reusable, self-serve products and services at scale, requiring a comprehensive redesign of their operating model across five key dimensions: governance, structure, talent, culture, and technology. This transformation can lead to significant improvements in productivity, customer satisfaction, and cost reduction.

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311 views2 pages

BCG - Platform Operating Model

Leading companies recognize the urgent need to transform their operating models to enhance customer value, with many adopting a platform operating model (POM) that integrates various enterprise capabilities. A POM enables organizations to develop reusable, self-serve products and services at scale, requiring a comprehensive redesign of their operating model across five key dimensions: governance, structure, talent, culture, and technology. This transformation can lead to significant improvements in productivity, customer satisfaction, and cost reduction.

Uploaded by

asalesr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

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ORGANIZATION STRATEGY / PLATFORM OPERATING MODEL

ORGANIZATION STRATEGY

Platform Operating Model


Two-thirds of leading companies see an urgent need to transform their
operating model as they seek to deliver maximum customer value faster
than ever. Many of the most advanced are putting platforms at the heart
of their strategy.

What are platforms, and what is a platform operating model? Platforms are shared enterprise-wide
capabilities that multiple functions, departments, or business units can use and build on to create
reusable, self-contained, self-serve products and services at scale. Platforms deliver end-to-end
outcomes by integrating people, data, tech, and funding. A platform operating model (POM) defines
the way companies organize and work to unlock value from platforms. But moving to a platform
operating model involves more than structure; it requires a holistic operating model redesign.

Companies that are scaling digital transformation, deploying AI and GenAI, or working to operate
more efficiently can’t rely on outdated operating models. They need a platform operating model to
develop efficient and reusable processes at scale. We can help clients accomplish this critical
operating model design reboot.
Our Approach to Platform Operating
ORGANIZATION STRATEGY / PLATFORM OPERATING MODEL

Model
25% 2X
Increase in productivity Faster speed to market

3X to 4X 30%
Increase in customer satisfaction Reduction in cost

70%
Increase in quality

Companies implement a platform operating model for different reasons. They may adopt the model
for the entire organization or for a specific business unit, product offering, or function. Platforms can
be led by the C-suite, or five levels down. They can be tech- or business-centric, or both. Whatever
the approach, the change must be end to end and include the following five dimensions:

Strategic governance. Systems and processes cascade from each other, objectives and key
results are dynamically aligned, and priority outcomes are consistently funded.

Structure and way of working. Teams include people from both tech and business, are flexible,
and follow harmonized, iterative ways of working.

Talent and roles. Workplace planning is skills based and AI enabled, and recruiting, upskilling,
and reskilling are often required at scale.

Culture and behavior. Senior leadership must foster trust that platforms can deliver, which
requires enterprise-wide, disciplined behavioral change. Executive coaching often helps activate
and embed change.

Technology and sourcing. Organizations frequently take a staged approach to modernizing core
technology—and must ensure reusability through tight controls on tech architecture.

Companies have different jumping off points for platform operating model transformation
depending on their needs and strategy. They may opt to begin by building no-regret priority

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