Comprehensive AI Unit Vision Plan
-Anand
1. Executive Summary
The AI Unit will be the catalyst for transforming our organization from a primarily services-based firm
into a solution-driven innovator and market leader. By embedding advanced AI capabilities,
including pioneering Agentic AI systems, across our software engineering practices, fintech
product portfolio, and financial operations offerings, we will deliver end‑to‑end intelligent solutions.
This strategy leverages our deep domain expertise in Fintech and Finance, combined with a
cutting-edge, AI-first development methodology, to unlock significant value for our clients and create
new, scalable revenue streams. We will champion a culture of rapid innovation, grounded AI
development, and measurable impact, aiming to significantly accelerate our timelines through
autonomous agent frameworks.
2. Overarching Vision & Mission
● Vision: To be the leading provider of transformative AI solutions, powered by collaborative
and autonomous AI agents, that redefine productivity in software engineering,
revolutionize financial services, and automate complex enterprise operations with
unparalleled intelligence and efficiency.
● Mission: To architect, build, and deploy cutting‑edge AI solutions, including sophisticated
agentic systems, and AI-augmented development practices that empower our engineering
teams, elevate our fintech offerings, and streamline financial workflows, delivering
demonstrable ROI, competitive differentiation, and tangible client success.
3. Guiding Principles & Core Philosophy (The "How")
Our approach to building and deploying AI solutions will be guided by these core principles:
1. Rapid Iteration & POC-Driven Validation: Prioritize fast learning cycles. Quickly move from
problem definition → research → POC (mixing modalities like text-images-voice where
applicable) → validation. Embrace the "80% fast, then refine" mindset, and be willing to
discard and rebuild.
2. Architecture-First, Documentation-Grounded AI: Comprehensive, modular
documentation (docs/common, docs/modules) for best practices, SOLID/OOP principles,
language rules, and explicit AI agent instructions (e.g., scope constraints, scheduling
examples) is paramount. Detailed architecture diagrams and documentation will precede
and ground all AI coding efforts.
3. Contextual & Collaborative AI Agents: Leverage specialized AI agents (e.g., Claude
Code, Windsor, GPT) grounded by high-level strategy, module-level definitions, and
operational patterns. Foster human-AI collaboration, with AI as a powerful partner,
emphasizing inter-agent communication.
4. Rigorous Automated Testing & Validation: Implement comprehensive, AI-generated unit
and end-to-end testing (e.g., via PyTest, custom frameworks). Employ chaos testing and
"morning sanity pipelines" to ensure production-grade, resilient code. Test results will feed
feedback into the AI development loop.
5. Modular & Well-Defined Interfaces: Design systems with clear component separation and
well-documented interfaces to enable parallel development, maintainability, and scalability.
6. Human-in-the-Loop for Excellence & Oversight: While striving for high degrees of
automation with agentic systems, human expertise remains crucial for strategic direction,
complex problem-solving, ethical oversight, and final validation.
7. Continuous Learning & Adaptation: Foster a culture of knowledge sharing and continuous
improvement, staying agile in response to evolving AI technologies and market needs.
8. Embrace Agentic AI for Accelerated Transformation: Actively design and implement
multi-agent systems capable of autonomous planning, task execution, and learning to
dramatically accelerate development cycles, automate complex workflows, and enable
self-optimizing solutions.
4. Strategic Pillars & Objectives (with Agentic AI focus)
A. AI‑Augmented Software Engineering & Developer Productivity
● Objective: To revolutionize our SDLC by
embedding Agentic AI frameworks and tools,
boosting developer velocity by ≥50%
(accelerated target), reducing defect rates by
≥40%, and significantly enhancing code quality
and developer experience within 18-24 months
(accelerated timeline).
● Key Initiatives (Agentic
Enhancements):
1. Autonomous SDLC
Orchestration:
■ Agentic
Requirements-to-Deployment Pipeline:
Develop a master agent framework that
orchestrates specialized agents for: AI-driven
requirements analysis & POC generation →
intelligent architecture design & documentation
→ grounded code generation & component
assembly → automated QA (unit, integration,
E2E, chaos testing) → intelligent deployment &
rollback.
■ Self-Improving
Codebases: Agents that monitor code quality,
identify refactoring opportunities, and even
propose/implement improvements based on
performance data and evolving best practices.
2. Smart DevOps & Self-Healing Infrastructure:
■ Autonomous Cloud Cost & Performance Optimization Agents: Agents
that not only recommend but autonomously implement rightsizing, reserved
instance strategies, and performance tuning.
■ Predictive & Autonomous Release Management: Agents that predict
release risks and autonomously manage deployment strategies, including
canary releases and intelligent rollbacks.
■ AI-Driven Engineering Support & Coaching: Agents providing real-time,
contextual support and personalized coaching to developers.
B. AI for Fintech Innovation
● Objective: To launch at least three market-leading, AI-powered fintech modules, potentially
accelerated by agentic development, into flagship products by Q4 2026 (accelerated
target), achieving user satisfaction (NPS ≥9) ≥90%.
● Key Initiatives (Agentic Enhancements):
1. Adaptive Voice‑First Interaction: Edge agents that learn user preferences and
adapt interaction styles.
2. Autonomous Customer Engagement Agents:
■ Self-Optimizing Collection Agents: Voice bots that autonomously test and
refine negotiation strategies based on real-time success rates and sentiment
analysis.
■ Proactive Customer Service Agents: Agents that anticipate customer
needs based on behavior and proactively offer solutions.
3. Dynamic Risk & Fraud Intelligence Agents: Systems where agents continuously
learn from new fraud patterns and autonomously update detection models and rules.
C. AI Agents for Finance & Operations Automation
● Objective: To deploy fully autonomous agent-driven solutions for procure‑to‑pay and
compliance with at least two enterprise clients by Q2 2026 (accelerated target),
demonstrating ≥50% reduction in manual effort.
● Key Initiatives (Agentic Enhancements):
1. Autonomous Procure‑to‑Pay (P2P) Orchestration: A master agent managing a
team of specialized agents for OCR, NLP, validation, PO/GRN matching, exception
handling, and payment initiation, learning and optimizing the flow.
2. Proactive Compliance Agents: Agents that monitor regulatory feeds, interpret
changes, assess impact on internal processes/HSN codes, and flag necessary
actions or even draft updates.
3. Intelligent Vendor Lifecycle Management Agents: Agents that autonomously
manage contract milestones, trigger alerts, and even initiate renewal discussions or
risk mitigation workflows.
5. Roadmap & Milestones (Reflecting Agentic Acceleration)
Period Key Initiatives & Milestones (Agentic Focus)
Phase 1: • Establish AI CoE: Recruit core team with Agentic AI expertise.
Foundation & Develop foundational documentation, AI agent grounding protocols,
Agentic and initial multi-agent communication frameworks. Initiate rapid
Prototyping (0–9 POC cycles for SDLC augmentation, focusing on agentic
Months) orchestration of one key SDLC phase (e.g., code-to-test).
Prototype edge voice UI module & collections bot MVP using early
agentic principles for adaptability. Pilot cloud cost optimization
agents (initially rule-based, evolving to agentic).
Phase 2: • Deploy first agentic SDLC module (e.g., autonomous testing &
Execution & validation agent); measure impact. Launch Fintech voice bots with
Agentic MVP adaptive learning capabilities for pilot clients. Initiate agent-driven
Deployment P2P automation & HSN validation pilot with first enterprise client.
(9–18 Months) Deploy intelligent release management bots with early autonomous
decision-making. Develop core autonomous agent framework for
cross-pillar use.
Phase 3: Scale & • GA of largely autonomous AI-augmented SDLC platform
Autonomous internally; begin packaging for external ISVs. Full rollout of AI-powered
Operations fintech modules with significant agentic capabilities. Onboard
(18–36 Months) additional enterprise clients for fully autonomous finance
automation solutions. Launch self-improving engineering support
agents. Transition to SaaS models for mature, self-managing AI
solutions.
6. Organization, Governance & Talent
● Leadership: Head of AI (Anand) - (15.5+ yrs exp. in AI/ML leadership, product strategy,
proven track record of delivering complex AI solutions).
● Core Teams (Cross-Functional Squads with Indicative Experience & Numbers for Peak
Phase 3):
○ AI Research & Agentic Systems (8-12 people):
■ Principal AI Scientists (Agentic AI/Reinforcement Learning) (PhD, MS/Mtech,
BTech, 10+ yrs): 2-3
■ Senior ML Engineers (LLMs, NLP, Vision) (MS/Mtech, BTech, 5-8 yrs): 4-6
■ AI Ethics & Governance Specialist (5+ yrs): 1
■ Research Engineers (MS/Mtech, BTech, 2-5 yrs): 2-3
○ AI Platform & MLOps (6-10 people):
■ Lead MLOps Engineer (8+ yrs): 1-2
■ Senior AI Platform Engineers (5-7 yrs): 3-4 (GPU cluster management, CI/CD
for AI)
■ Data Engineers (Big Data, Streaming) (5-7 yrs): 2-4
○ Domain Solutions - Fintech (6-8 people):
■ Lead Fintech AI Architect (10+ yrs Fintech & AI): 1
■ Senior AI Product Managers (Fintech) (7+ yrs): 2-3
■ Domain Experts (Collections, CX, Risk) (10+ yrs): 3-4
○ Domain Solutions - Finance & Ops Automation (6-8 people):
■ Lead Finance Automation AI Architect (10+ yrs Finance & AI): 1
■ Senior AI Product Managers (Finance Automation) (7+ yrs): 2-3
■ Domain Experts (P2P, Compliance, GST) (10+ yrs): 3-4
○ Domain Solutions - Developer Tools & SDLC Automation (6-8 people):
■ Lead SDLC AI Architect (10+ yrs Software Arch & AI): 1
■ Senior AI Product Managers (DevTools) (7+ yrs): 2-3
■ Expert Software Engineers (to guide SDLC agents) (10+ yrs): 3-4
○ Solution Architecture & Customer Success (5-7 people):
■ Principal Solution Architects (AI) (10+ yrs): 2-3
■ Customer Success Managers (AI Solutions) (5+ yrs): 3-4
● Total Estimated Team Size (Peak Phase 3): Approximately 40-55 highly skilled individuals.
Initial team (Phase 1) would be around 15-20.
● Governance Bodies:
○ AI Strategy Council: Quarterly review of KPIs, roadmap alignment, strategic pivots.
○ Ethics & Compliance Board: Oversight on data privacy, model fairness, bias
mitigation, and regulatory adherence (including pre-certification for GDPR/PCI-DSS
where applicable), with increased focus on agentic system safety and ethics.
○ Technical Steering Committee: Ensures architectural consistency and adherence
to guiding principles.
7. Technology Infrastructure & Compute
● Core AI Development & Training Platform:
○ NVIDIA GPU Compute:
■ Phase 1 (Foundation & Prototyping): Access to 8-16 NVIDIA H100 GPUs
(or equivalent cloud instances like DGX Cloud). Sufficient for initial LLM
fine-tuning, agent framework development, and smaller model training.
■ Phase 2 (Execution & MVP Deployment): Scale to 16-32 NVIDIA H100
GPUs. Needed for concurrent model training, more complex agentic system
experiments, and initial inference loads for pilot programs.
■ Phase 3 (Scale & Autonomous Operations): Potentially 32-64+ NVIDIA
H100 GPUs (or next-gen equivalents). Required for large-scale model
training/re-training, robust inference serving for multiple production solutions,
and continuous R&D on more advanced agentic systems.
○ Cloud vs. On-Premise: A hybrid strategy will likely be optimal. Leverage cloud
flexibility (e.g., AWS SageMaker, Azure ML, GCP Vertex AI) for bursting,
experimentation, and specific managed services. Consider on-premise DGX systems
or dedicated clusters for consistent, heavy training loads if cost-effective at scale later
on.
● MLOps & Data Infrastructure:
○ Managed Kubernetes (EKS, AKS, GKE) for scalable model deployment.
○ Data lakes (S3, ADLS, GCS) and data warehouses (Snowflake, Redshift, BigQuery).
○ Experiment tracking (MLflow, Weights & Biases), model registries, feature stores.
○ Vector databases for RAG and agent memory.
● Software & Frameworks:
○ Python, PyTorch, TensorFlow, JAX.
○ Hugging Face Transformers, LangChain/LlamaIndex (or custom agent frameworks).
○ Distributed training libraries (DeepSpeed, PyTorch FSDP).
8. Success Metrics (with accelerated targets)
● Engineering Productivity & Quality:
○ Developer Velocity (e.g., story points/sprint): ↑ ≥50%
○ Cycle Time (commit to deploy): ↓ ≥40%
○ Defect Rate (production bugs/release): ↓ ≥40%
○ Mean Time To Recovery (MTTR): ↓
○ Developer Tooling NPS: ≥ 8/10
○ AI-generated test coverage: ≥ 80% with ≥95% pass rate.
● Fintech Innovation:
○ Adoption rates of AI-powered modules: Target specific % per product.
○ Reduction in call center/support volume/handling time: Target specific %
○ Fraud loss reduction: Target specific %
○ Customer Satisfaction (CSAT/NPS) for AI-features: ≥ 90%
● Finance & Operations Automation:
○ Manual touchpoints in P2P/compliance: ↓ ≥60% (due to higher autonomy)
○ Invoice/document processing time: ↓ ≥60%
○ Cost savings realized from automation: Quantifiable $ amount.
● Financial & Transformational:
○ New revenue from AI-driven solutions: ≥30% of AI unit revenue by end of Year 3;
aiming for 40% of total company revenue from AI solutions by 2027.
○ Client acquisition in new segments/markets due to AI offerings.
○ Ratio of product/solution revenue to service revenue: Demonstrable shift.
○ Development of IP assets (patents, proprietary models/frameworks).
● Agentic System Performance:
○ Degree of Autonomy Achieved (per solution).
○ Time-to-value for new agent-driven solutions.
○ Reduction in human intervention needed for agentic workflows.
9. Risk Assessment & Mitigation (with Agentic AI
considerations)
Risk Specific Risk Mitigation Strategy
Category
Technical AI Model Phased deployment, continuous validation,
Performance/Reliability human-in-the-loop, fallback mechanisms,
Limitations diverse model sourcing, rigorous MLOps.
Integration with Legacy Develop robust APIs, modular design,
Systems dedicated integration teams, thorough testing.
Technical Debt from Rapid Emphasize modular, API-driven designs for
Iteration easier rework; scheduled refactoring cycles;
strong architectural oversight.
Complexity of Agentic Phased rollout, start with simpler agent tasks,
Systems strong architectural oversight, rigorous testing of
inter-agent communication, advanced
simulation environments.
Unintended Emergent Robust ethical guidelines, "guardrail" agents,
Behavior in Agents human oversight loops, explainability
techniques for agent decisions, kill switches,
continuous monitoring.
Scalability of Agentic Design for scalability from day one, leverage
Infrastructure cloud-native architectures, performance testing
under load, efficient agent communication
protocols.
Market Competitive Pressures & Focus on domain-specific differentiation, build a
Rapidly Evolving AI strong ecosystem, continuous R&D, flexible
architecture to adopt new tech.
Changing Regulatory Proactive regulatory monitoring, Ethics &
Landscape (Fintech/Data) Compliance Board, build for adaptability,
partnerships with legal/compliance experts.
Operational Talent Acquisition & Competitive compensation, strong learning &
Retention development programs (AI-specific), inspiring
vision, positive engineering culture.
Slow Client Adoption / Co-create with early adopters, clear value
Change Management proposition, robust training & support, showcase
quick wins and ROI.
Higher Skill Ceiling for Aggressive recruitment, internal upskilling
Agentic AI Talent programs, partnerships with
universities/research labs, fostering a strong AI
research culture.
Ethical Bias in AI Models, Lack of Diverse datasets, fairness testing, explainable
Explainability AI techniques (e.g., LIME, SHAP), transparency
in model decision-making, robust governance.
Bias Amplification in Diverse training data, continuous bias detection
Autonomous Agents and mitigation in agents, fairness metrics,
Ethics & Compliance Board oversight
specifically for agentic systems.
Accountability for Agent Clear logging of agent actions and reasoning
Decisions (where possible), defined human oversight
roles, establishing clear lines of responsibility
for agent-deployed systems.
10. Go‑To‑Market & Growth Strategy
1. Internal First & Lighthouse Clients: Embed AI tools and agentic systems within our own
service lines and engineering teams to refine capabilities, build case studies, and
demonstrate transformative power. Co-create with select strategic clients.
2. Vertical Solution Packaging: Package proven, modular AI offerings (SDLC Augmentation,
Fintech Modules, Finance Automation Suites), highlighting the "autonomous" nature and
efficiency gains of agentic solutions, for external sales teams targeting mid- to
large-enterprises and ISVs.
3. Strategic Partnerships: Forge alliances with cloud providers (AWS, Azure, GCP), RPA
vendors, compliance consultancies, and complementary technology firms to amplify reach,
capabilities, and credibility.
4. Thought Leadership & Community Engagement: Actively publish whitepapers, case
studies, and technical blogs, particularly on pioneering work in applied Agentic AI. Host
webinars and speak at industry & academia events to establish credibility, share our unique
AI development philosophy, and attract talent.
11. Conclusion: Leading the Agentic Transformation
This enhanced vision positions our AI Unit not just as an innovator, but as a pioneer in the
practical application of Agentic AI. By strategically investing in top-tier talent, state-of-the-art
compute, and a culture that embraces ambitious R&D, we aim to significantly accelerate our journey
towards becoming a solution-led powerhouse. The integration of autonomous agent frameworks will
be key to unlocking unprecedented levels of productivity, efficiency, and intelligent automation,
enabling us to deliver transformative value faster and redefine market standards.
Build smart agents, test rigorously, ground ethically, & let autonomous systems drive the future. 🚀
