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George Sonowal

George Sonowal is a customer-focused service professional with 5 years of experience in hospitality and customer service. He has held positions as Shift Manager at Devyani International Pvt. Ltd. and Team Leader at Cinepolis India, consistently achieving high customer satisfaction ratings and receiving multiple 'Employee of the Month' awards. His skills include customer service, team management, and proficiency in sales software and communication.

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27 views2 pages

George Sonowal

George Sonowal is a customer-focused service professional with 5 years of experience in hospitality and customer service. He has held positions as Shift Manager at Devyani International Pvt. Ltd. and Team Leader at Cinepolis India, consistently achieving high customer satisfaction ratings and receiving multiple 'Employee of the Month' awards. His skills include customer service, team management, and proficiency in sales software and communication.

Uploaded by

ddebajit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

George Sonowal

+91 9387358037 | [email protected] | Panjabari, Guwahati, Assam

Professional Summary
Customer-focused and result-oriented service professional with 5 years of experience in the
hospitality and customer service industry. Proven track record in handling client relations,
managing teams, and improving service quality. Skilled in conflict resolution,
communication, and maintaining high customer satisfaction in fast-paced environments.

Work Experiences
Shift Manager (April 2024 – Present) Devyani International Pvt. Ltd.
KFC Bhetapara, Guwahati

 Managed front-desk sales operations, handled timely delivery and resolved client
issues promptly.

 Recognized as “Employee of the Month” twice for displaying excellence in assigned


job and for out of the box approach to achieve customer satisfaction.

 Achieved 95%+ customer satisfaction ratings consistently across quarters.

 Trained junior staffs on sales and service protocols and on soft skills.

Team Leader (January 2023 – March 2024) Cinepolis India, Guwahati

 Managed front-desk sales operations, customer issues and overall team


performance.

 Recognized as “Employee of the Month” twice for excellence in Team Management.

Packaging executive (September 2019 - December 2022) WAMUL (Purabi Dairy)

 Worked as a packaging executive in the milk production line.


 Supported the foreman in running the production machinery line whenever
necessary.

Education
Higher Secondary (Class 12), Arts
Karmashree Hiteswar Saikia Junior College, Assam — 2022

 Passed with First Division

 Active in school events and volunteer programs

Skills
 Customer Service & Complaint Handling

 Verbal Communication

 Team Management

 Sales Software operation (e.g., Navision by Microsoft)

 MS Excel, Email handling

 Hindi, Assamese, English

Achievements
 Recognized as “Employee of the Month” twice for displaying excellence in assigned
job and for out of the box approach to achieve customer satisfaction Devyani
International Pvt. Ltd..

 Led a team that increased upselling of services by 20% in 6 months at Cinepolis India.

Declaration

The above provided information is true to the best of my knowledge and take full
responsibility for the same.

George Sonowal.

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