DeliGo Ride■Sharing Platform – Portugal Comprehensive
Feature & Pricing Documentation
Target Market: Portugal
Languages: English & Portuguese
Payments: 100% Digital (no cash)
1. Passenger App (iOS & Android)
Core Features
• Multilingual UI: Portuguese & English (auto-detect + manual switch)
• User Registration: Email, Phone, Google, Apple with OTP verification
• Location Services: Live GPS tracking for pickup/drop-off detection
• Vehicle Options: DeliGo Standard, Comfort, XL (6-seater), Green (Eco-friendly)
Ride Booking & Payments
• Upfront fare estimation with real-time surge pricing indicator
• Schedule Ride in Advance (15 mins to 30 days ahead)
• Payment Methods: Visa, MasterCard, Apple Pay, Google Pay, MBWay, In-App Wallet & Ride Credits
• Certified Invoicing: Automatically generate SAFT-compliant e-Faturas
Safety & Trust
• Emergency SOS Button (connected to Portuguese local authorities)
• Share My Ride with real-time ETA & route
• Driver Rating: 1–5 stars, predefined tag-based feedback
• Report Driver/Trip Issues with option to upload screenshot or audio
Smart Features
• Voice Assistant Booking via Google Assistant/Siri
• Accessibility Mode: Screen reader, larger fonts, contrast switch
• Dark Mode: System and user toggle
• Trip History: Re-book, invoice download, and ride export (PDF)
• Carbon Emission Tracking: Display CO■ footprint per ride
• Promo & Loyalty: Promo code redemption, loyalty points, referrals
• Ride Cancellation with dynamic penalty logic (free before driver assigned, partial penalty within X mins of
acceptance)
2. Driver App (TVDE-Compliant – iOS & Android)
Registration & Legal
• TVDE Driver Registration: NIF (Tax ID), Criminal Background, IMT Certification
• Upload: Driver license, vehicle insurance, logbook, and inspection
• Document Expiry Reminder: Notifications sent 15, 7, and 1 day before expiry
Driver Controls
• Online/Offline Toggle (auto logout after inactivity)
• Trip Requests: Accept/Reject with timer
• Navigation: Live route optimization (Google Maps/Apple Maps integration)
• Trip Summary Replay: History with route map & earnings
Driver Dashboard
• Earnings Overview: Daily, Weekly, Monthly, Tips
• Leaderboard & Incentive Tracker
• Scheduled and Instant Payouts
• Ratings View: Passenger feedback with improvement tips
Driver Resources
• Learning Center: TVDE Laws, App Usage Tips, Customer Etiquette
• In-App Help Center with chat & call support
• Multi-language App UI
Payment Routing
• All payments are routed via Fleet Manager Only – drivers do not collect directly
3. Admin Panel (Super Admin)
Live Dashboard
• Overview: Active Users, Rides, Drivers, Fleet Stats, Revenue
• Heat Maps: High-demand zones, surge analysis, and incidents
User Management
• Passenger & Driver Profile Management
• Manual Verification for Documents (TVDE, insurance, criminal check)
• Push Notification Creator (individual or bulk)
Pricing & Payout
• Dynamic Pricing by: Region, Time of Day (Peak/Off-Peak), Vehicle Type
• Surge Zone Management with radius and percentage
• Tax & Commission Setup by region
• Weekly Fleet Payout Processing with CSV Export
Legal & Safety
• GDPR-Compliant Data Control: Access Logs, Deletion Requests, Storage Policies
• Real-time Flagged Incident Escalation
• Audit Logs & Compliance Reports (TVDE & SAFT)
Invoicing
• Auto-delivery of e-Fatura invoices (SAFT XML & PDF format)
• Monthly SAFT report download for accountants
Analytics & AI
• Trip & User Behavior Reports
• Feedback Tags & AI Suggestions (e.g. “Driver late”, “Rough driving”)
• Auto driver performance scoring
4. Fleet Operator Panel
Fleet Admin
• Role-Based Login (Owner / Manager)
• Add, edit or remove drivers
• Assign Vehicles with document checks
Trip Monitoring
• Live tracking of all fleet rides
• View driver route, ETA, delays, and cancellations
Financials
• Auto Payout Calculation after commission deduction
• Driver performance-based bonus calculation
• Downloadable reports: Weekly/Monthly Earnings
Fleet Analytics
• Trip Volume, Revenue, Cancel Rates per driver
• Attendance Logs (Login/Logout times)
• Vehicle insurance/license expiry alerts
5. Legal & TVDE Compliance (Portugal Specific)
• IMT Verification API Integration for TVDE drivers
• Mandatory TVDE Vehicle Registration
• e-Fatura / SAFT Compliant ride invoicing (auto-submission ready)
• Passenger Insurance & Third-Party Liability checks required
• GDPR Features: Data Portability, Right to Access, Right to Erasure
• SOS Call Integration with Portuguese emergency response system (112)
• Real-time Flagging Reports sent to authorities for serious incidents
• Audit Logs: Export-ready logs for TVDE inspections
6. Ride Fare Structure – Portugal (DeliGo Pricing Model)
Service Type Base Fare Per Km Per Min Minimum Fare
DeliGo Standard €1.15 €0.65 €0.10 €3.50
DeliGo Comfort €1.80 €0.80 €0.15 €5.00
DeliGo XL (6-seat) €2.50 €1.00 €0.20 €6.50
No cash rides allowed. All rides are digitally paid and invoiced.
7. Website – Customer/Rider-Facing (Portugal TVDE Focused)
Goal
To create a professional, user-friendly, informative, and action-driven ride-sharing website only for
passengers/riders in Portugal.
1. Platform Summary
The DeliGo ride-sharing platform is designed as a fully responsive web application, optimized for seamless usage
across desktop, tablet, and mobile devices. It specifically targets riders and passengers in Portugal, providing a
user-friendly and multilingual experience in both Portuguese and English. All transactions are conducted through
digital payment methods only, including credit/debit cards, MBWay (local Portuguese wallet), Apple Pay, and
Google Pay—ensuring fast, secure, and cashless operations. The platform strictly adheres to all applicable TVDE
(Transportes em Veículos Descaracterizados a partir da plataforma eletrónica) regulations and is fully GDPR
compliant.
2. Page-wise Breakdown (Rider Only)
/home – Sections
• Hero Section with “Download the App” CTA (“Continue in App”)
• Live Fare Estimator (Pickup, Drop, Vehicle Type)
• Benefits of Riding with DeliGo (Comfort, Green, Safe)
• Our Services: Standard | Comfort | XL | Green
• Why Go Cashless (MBWay + Invoicing)
• App Store Badges (iOS & Android)
• Testimonials (slider)
• Supported Cities in Portugal
• Eco-Friendly Ride Impact (CO■ saved)
• Social Proof & Press Mentions
• Language switcher (■■ / ■■)
/book – Live Fare Estimator
• Pickup & Drop address field (Google Maps API)
• Vehicle Type selector
• Estimated fare breakdown
• Time estimate
• CTA: “Continue in App” (deep link to mobile app)
/how-it-works – Step-by-Step Rider Journey
1. Sign up with phone/email/social
2. Choose pickup & destination
3. Select ride type (with comparison)
4. View estimated fare + time
5. Book ride with digital payment
6. Track ride & share ETA
7. Rate & review after trip
/fares – Surge Pricing Explanation (Dynamic Fare with Multiplier)
• Transparent cancellation fees
• Tips & loyalty points explained
• Link to Promo & Credits FAQs
/safety – Sections
• Driver background checks (TVDE, NIF, Police Clearance)
• In-app Emergency SOS button
• Share ride in real time with friends/family
• In-app chat & call masking
• Vehicle insurance guarantee
• Live trip monitoring by admin
/features – Awesome Rider-First Features
• Real-time Driver Location Tracking
• Voice Assistant Booking (Siri, Google Assistant)
• Eco-Ride Preference Toggle (only green vehicles)
• Carbon Emission Tracker per ride
• Loyalty Points + Free Ride Tiers
• Schedule Ride in Advance
• In-App Wallet with Cashback & Bonus
• Save Frequent Locations (Home, Office, Gym)
• Auto-Ride Booking at Fixed Time Daily
• Multi-language interface
• Dark Mode toggle
• Accessibility Mode (larger fonts, screen reader)
/invoicing
• How DeliGo provides e-Fatura invoices (SAFT-compliant)
• Download invoices from ride history
• Tax benefits for business rides
• Monthly ride report via email
/promotions
• Current Offers and Promo Codes
• Referral Program: Invite friends → both get €5 ride credit
• Loyalty Tiers: Bronze → Silver → Gold → Platinum (priority support, no cancellation fee, discounts)
/support
• Help Topics (lost item, driver late, wrong charge, etc.)
• Contact Form & WhatsApp Support
• Chatbot with ride history context
• Local email & hotline for Portugal
• Feedback form with emoji rating system
Legal Pages
• /terms – Terms & Conditions
• /privacy – GDPR, cookies, data rights
• /tvde-legal – TVDE regulation summary
8. Tech Stack Suggestions
Frontend
• Framework: Next.js
• Styling: Tailwind CSS
• Maps: Google Maps API
• Form: React Hook Form
• Translation: next-intl
Backend
• Node.js + Express
• PostgreSQL for persistence and saving preferences
Global UI To-Dos
• Add Dark Mode in all apps and website
• Add Notification Sounds (trip requests, status updates)
