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A virtual agent assists a customer named Rodney with the returns and exchanges process. Rodney wants to cancel an online order placed in-store due to a price discrepancy. The agent, Manish, gathers necessary information to process the cancellation request.

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rodneytran07
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17 views1 page

Transcript

A virtual agent assists a customer named Rodney with the returns and exchanges process. Rodney wants to cancel an online order placed in-store due to a price discrepancy. The agent, Manish, gathers necessary information to process the cancellation request.

Uploaded by

rodneytran07
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Virtual Agent (4/5/2025, [Link] PM): Hi, I am your Virtual Agent.

I'm happy to
help you guide through returns and exchanges process.
Virtual Agent (4/5/2025, [Link] PM): To protect your privacy, please do not share
or enter any sensitive information (like credit card # ) during our chat.
Virtual Agent (4/5/2025, [Link] PM): Please choose one of the following options.
Virtual Agent (4/5/2025, [Link] PM): Menu Options:
Return Item(s) Purchased Online
Return Item(s) Purchased in Store
Refund Status
Exchange Item(s)
Received Different Item Than I Ordered
Speak to an Agent
Rodney (4/5/2025, [Link] PM): Speak to an Agent
Virtual Agent (4/5/2025, [Link] PM): Let me get you an agent that can assist you
further.
Rodney (4/5/2025, [Link] PM): Hi, I recently placed an order in-store because the
item wasn’t in stock, and the associate ordered it online for me with free
shipping. The order hasn’t shipped yet, and I’d like to cancel it if possible. Can
you help me with that?
Manish K (4/5/2025, [Link] PM): Hi Rodney, my name is Manish. Welcome to [Link]
Chat. I hope you are doing well.
Manish K (4/5/2025, [Link] PM): I have read your inbound message about
cancellation of your order I would be happy to assist you further.
Manish K (4/5/2025, [Link] PM): May I please have your order number?
Rodney (4/5/2025, [Link] PM): 1LPTWRB
Manish K (4/5/2025, [Link] PM): Thank you
Manish K (4/5/2025, [Link] PM): May I ask that you verify the first and last name
on the order, along with the complete billing address, including city, state, and
zip code?
Rodney (4/5/2025, [Link] PM): Rodney Tran, 1128 mesa crest dr, haslet, texas,
76052
Manish K (4/5/2025, [Link] PM): Thank you
Manish K (4/5/2025, [Link] PM): May I know the reason for cancellation?
Rodney (4/5/2025, [Link] PM): In-store the price was $59 and I looked online and
it was $29
Manish K (4/5/2025, [Link] PM): Let em check it for you

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