FOOD AND BEVERAGE SERVICES NC II
(IT INSITTUTE OF ASIA AND AMERICA, SAN FRANCISCO, NABUA, CS)
RUSSIAN SERVICE SET-UP
Good Afternoon Maam/Sir I am Julius Occiano, Let me present to you the formal table set
up for Russian Service. Let me start from flatwares, from my lower right side of the table this is the
cocktail fork, soup spoon, salad knife, fish and dinner knife at the lower left side, this is the salad
fork, fish fork and the dinner fork, and from the upper left side of the table this is the bread plate
and butter spreader, From the upper right side is the glassware composed of champagne flute
white wine glass, red wine glass, and the water goblet, at the outermost of the table this is dessert
spoon and fork, tea spoon, the centerpiece together with the salt and pepper shaker, at the
innermost are the chinawares, from bottom to top, is the showplate, dinnerplate, fish plate, salad
plate and the soup bowl with underliner together with the folded table napkin in pyramid and lastly
the coffee cup with saucer. Maam/Sir I am done presenting the formal table set up for Russian
service, may I proceed to the service now?
SEQUENCE OF SERVICE FOR RUSSIAN SERVICE
Welcome and Seat the Guest
Goodmorning Maam/Sir, Welcome to Pearl Restaurant, do you hold any reservation? Yes
maăm/sir this way please to your table.
Lay the Table Napkin (Right Side)
Excuse Maam/Sir may I lay the table napkin for you?
Offer the Aperitif (Right Side)
Excuse me Sir, may I offer a you bottle of May sparkling wine? it is 100% grape juice with no
alcohol content, it is good to stimulate your appetite, would you like to have some?
Serve the Water (Right Side)
Excuse me Maam/Sir, Here's your water.
Serve the Bread (Left Side)
Excuse me Maam/Sir, here's your freshly baked bread and butter.
Present the Menu (Left Side)
Excuse me Maam/ Sir may I present to you our menu.
Serve the Aperitif (Right Side)
Excuse me Sir, here is your aperitif a bottle of may sparkling wine. Would you like me to pour it
into your glass? An ounce for your approval Sir.
Excuse me Maam, your aperitif a bottle of sparkling wine.
Excuse me Sir, to complete your shot.
Take the Food and Beverage Order (Right Side)
For appetizer, we offer prawn cocktail, buffalo wings and mozzarella sticks.
Yes Maam/ Sir you choose mozzarella sticks.
For your soup Maam/ Sir, we offer mushroom soup, egg drop soup and seafood soup.
Yes Maam/ Sir you want mushroom soup.
For your Salad we have ceasar salad, waldorf salad and green salad.
Yes Maam/ Sir, it's a green salad.
To complement your Maincourse we offer a bottle of Carlo Rossi Red wine, Merlot and moscato
would you like to have some?
Yes Sir, You want 1 bottle of Carlo Rossi Red wine.
For the main course we offer mizo glazed salmon, grilled pork chop and bacon beef tenderloin.
Yes Maam/ Sir you choose bacon beef tenderloin.
For the dessert we have classic vanilla cake, choco cherry sorbet and fresh fruit tart.
Alright it's a choco cherry sorbet.
For the hot beverages we have macchiato, espresso and brewed coffee.
Yes maam it's a brewed coffee.
May I repeat the order? for appertizer you choose mozzarella sticks, for soup is mushroom soup,
for salad you want green salad, for maincourse it's abaconn beef tenderloin, for dessert you have
choco cherry sorbet, for hot beverage you choose brewed coffee and to complement your
maincourse you want a Carlo rossi red wine, Did I get it correct Maam/ Sir?
Rectify the Table Appointments (Right Side)
Excuse me Maam/ Sir May I rectify the table ?
(Get the chinawares except the showplate together with the fish knife and fork)
Serve the Fish Plate (Right Side)
Serve the Appetizer (Left Side)
Excuse me Maam/ Sir here's your appetizer.
Buss out the Appetizer together with the cocktail fork (Right Side)
Serve Soup Bowl with Underliner (Right Side)
Serve Soup (Left Side)
Excuse me Maam/Sir here's your Soup.
Serve the Salad Plate (Right Side)
Serve the Salad (Left Side)
Excuse me Maam/Sir here's your salad.
Buss out the Salad Plate and showplate together with the Salad fork and knife, Dessert fork
and also rectify the champagne flute, White wine glass and the coffee cup with saucer
(Right Side)
Present the Wine (Right Side)
Excuse me Sir here is your Carlo rossi Red wine, Vintage of 2004 with 7.5 volume of alcohol
originated from California U.S.A it is good for your health speacially for your heart and blood
circulation. Would you like me to open it? Sir, Here's the cork for your evaluation, may I pour it into
your glass sir? Okay sir an ounce for your approval.
Excuse me Maam, here's your Carlo Rossi Red wine.
Excuse me Sir, to complete your shot.
Serve the Dinner Plate (Right Side)
Serve the Main Course (Left Side)
Excuse me Maam/Sir here's your Maincourse.
Buss out the Dinner Plate , bread and butter spreader together with the dinner knife and
dinner fork, Salt and pepper shaker and the carlo rossi red wine and red wine glass(Right
Side)
Cruming the Table (Right Side)
Serve the dessert (Right Side)
Excuse me Maam/Sir here's your dessert.
Buss out the Dessert Plate (Left Side)
Serve Coffee (Right Side)
Excuse me Maam/Sir here's your coffee.
Present the Bill (Right Side)
Excuse me Sir here's the bill with a total of 2,500 pesos, would you like to pay it in cash or in credit
card?
Yes Sir you will pay it in cash, I received 2,500 pesos thankyou for paying the exact amount, I will
be back for your receipt.
Excuse me sir here's your receipt, by the way how do you like the food and our services?
Thankyou Sir for Dining with us and for hearing such compliment, we are looking forward for your
next visit.
Escort the Guest
Buss Out
FRENCH SERVICE SET-UP
Goodmorning Maam/Sir I am Julius Occiano, Let me present to you the table set up for French
Service. Let me start from flatwares, from my lower right side this is the cocktail fork, soup spoon,
salad knife, fish and dinner knife at the lower left side this is the salad fork, fish fork and the dinner
fork and from the upper left side of the table this is the bread plate and butter spreader, From the
upper right side is the glassware composes of champagne flute white wine glass, red wine glass,
and the water goblet at the outermost of the table this is dessert spoon and fork, demitasse spoon,
the centerpiece together with the salt and pepper shaker, at the innermost is the chinawares, from
bottom to top, this is the showplate, dinnerplate, fish plate, salad plate and the soup bowl with
underliner together with the folded table napkin in pyramid and lastly the demitasse cup with
saucer. Maam/Sir I am done presenting the formal table set up for Russian service, may I proceed
to the service now?
TELEPHONE RESERVATION
Goodmorning! Pearl Restaurant, Julius speaking how may I help you?
Yes Maam you're holding a reservation?
Alright Maam may I know your name please and to whom may I know the reservation?
Yes Ms. Bania your reservation is under Mr. Cruz name. May I know the exact date and time will
you holding the reservation?
Alright it's on May 14, 2018 at exactly 7 in the evening. Table for how many? Is there any specific
area would you like me to place your table?
Yes Maam, table for two beside the aircon. For what special occasion madam? Alright it is for
Wedding anniversary, any food restriction or allergies?
Yes Maam, there's no food restrictions and allegies. Are you ready for your order Maam? Alright,
For Apritif we offer rosemary Campari, martini, may sparkling wine.
Yes maam it's a may sparkling wine.
For appetizer we offer prawn cocktail, buffalo wing and mozzarella stick.
Yes Maam/ Sir you choose mozzarella stick.
For your soup Maam/ Sir, we offer mushroom soup, egg drop soup and seafood soup.
Yes Maam/ Sir you want mushroom soup.
For your Salad we have ceasar salad, waldorf salad and green salad.
Yes Maam/ Sir, it's a green salad.
To complement your Maincourse we offer a bottle of Carlo Rossi Red wine,Merlot and moscato
would you like to have some?
Yes Sir, You want 1 bottle of Carlo Rossi Red wine.
For the main course we offer mizo glazed salmon, grilled pork chop and bacon beef tenderloin.
Yes Maam/ Sir you choose bacon beef tenderloin.
For the dessert we have classic vanilla cake, choco cherry sorbet and fresh fruit tart.
Alright it's a choco cherry sorbet.
For the hot beverages we have macchiato, espresso and brewed coffee.
Yes maam it's a brewed coffee.
May I repeat the order for appertizer you choose mozzarella stick, for soup it's mushroom soup, for
salad you want green salad, for maincourse it's a bacon beef tenderloin, for dessert you have
choco cherry sorbet, for hot beverage you choose brewed coffee and to complement your
maincourse you want a Carlo rossi red wine, Did I get it correct Maam/ Sir?
Alright maam I just want to inform you that you have to pay the 25 percent of your total bill, may I
know your credit card number?
Yes, it's 0912345678? Did I get it right maam?
Alright maam thankyou for calling and have a nice day!
SEQUENCE OF SERVICE
Welcome and Seat the Guest
Goodmorning Maam/Sir, welcome to Pearl restaurant, do you hold any reservation? Yes maam/sir
this way please for your table. Will these table be alright for you?
Lay the Table Napkin (Right Side)
Excuse Maam/Sir may I lay the table napkin for you?
Serve the Water (Right Side)
Excuse me Maam/Sir, Here's your water.
Serve the Bread (Left Side)
Excuse me Maam/Sir, here's your freshly baked bread and butter.
Serve the Aperitif (Right Side)
Excuse me Sir, here your aperitif a bottle of may sparkling wine. Would you like me to pour it into
your glass? An ounce for your approval Sir.
Excuse me Maam, your aperitif a bottle of sparkling wine.
Excuse me Sir, to complete your shot.
Rectify the Table Appointments (Right Side)
Excuse me Maam/ Sir May I rectify the table?
(Get the chinawares except the showplate together with the fish knife and fork)
Serve the Appetizer (Right Side)
Excuse me Maam/ Sir here's your appetizer.
Buss out the Appetizer together with the cocktail fork (Right Side)
Serve Soup(Right Side)
Excuse me Maam/Sir here's your Soup.
Buss Out the Soup Bowl with the underliner together with the soup spoon (Right Side)
Serve the Salad (Right Side)
Excuse me Maam/Sir here's your salad.
Buss out the Salad Plate and showplate together with the Salad fork and knife, Dessert fork
and also rectify the champagne flute, White wine glass and the coffee cup with saucer
(Right Side)
Present the Wine (Right Side)
Excuse me Sir here is your Carlo rossi Red wine, Vintage of 2004 with 7.5 volume of alcohol
originated from California U.S.A it is good for your health especially for your heart and blood
circulation. Would you like me to open it? Sir, here's the cork for your evaluation, may I pour it into
your glass sir? Okay sir an ounce for your approval.
Excuse me Maam, here's your Carlo Rossi Red wine.
Excuse me Sir, to complete your shot.
Serve the Main Course (Right Side)
Excuse me Maam/Sir here's your Maincourse.
Buss out the Dinner Plate , bread and butter spreader together with the dinner knife and
dinner fork, Salt and pepper shaker and the Carlo Rossi red wine and red wine glass (Right
Side)
Cruming the Table (Right Side)
Serve the dessert (Right Side)
Excuse me Maam/Sir here's your dessert.
Buss out the Dessert Plate (Right Side)
Serve Coffee (Right Side)
Excuse me Maam/Sir here's your coffee.
Present the Bill (Right Side)
Excuse me Sir here's the bill, a total of 2,500 pesos, would you like to pay it in cash or in credit
card?
Yes Sir you will pay it in cash, I receive a 2,500 pesos thank you for paying the exact amount, I will
be back for your receipt.
Excuse me sir here's your receipt, by the way how do you like the food and our services?
Thank you Sir for Dining with us and for hearing such complement we are looking forward for your
next visit.
Escort the Guest and Buss out
BANQUET SERVICE
Good morning Maam, I'm Julius Occiano, Let me present to you the table set up for Banquet
Service, to start from flatwares we have dinner knife and dinner fork, for glassware we have water
goblet, for the centerpiece we have flower vase, salt and pepper shaker and lastly the folded table
napkin.
SEQUENCE OF SERVICE
Welcome and Seat the Guest
Goodmorning Maam/Sir, welcome to Pearl restaurant, do you hold any reservation? Yes maam/sir
this way please for your table. Will these table be alright for you?
Lay the Table Napkin (Right Side)
Excuse Maam/Sir may I lay the table napkin for you?
Serve the Water (Right Side)
Excuse me Maam/Sir, Here's water.
Serve the Main Course (Right Side)
Excuse me Maam/Sir here's your Maincourse.
Buss out the Main Course (Right Side)
Buss out the Glassware (Right Side)
Rectify the table
A LA CARTE SERVICE
Good morning Maam, I'm Julius Occiano, Let me present to you the table set up for A LA CARTE
Service, to start from flatwares we have dinner knife and dinner fork together with the bread plate
with butter spreader for glassware we have water goblet, for the centerpiece we have flower vase,
salt and pepper shaker and lastly the folded table napkin.
SEQUENCE OF SERVICE
Welcome and Seat the Guest
Good morning Maam/Sir, Welcome to Pearl restaurant, do you hold any reservation? Yes
maam/sir this way please for your table. Will these table be alright for you?
Lay the Table Napkin (Right Side)
Excuse Maam/Sir may I lay the table napkin for you?
Serve the Water (Right Side)
Excuse me Maam/Sir, Here's water.
Serve the Bread (Left Side)
Excuse me Maam/Sir, here's your freshly baked bread and butter.
Serve the Main Course (Right Side)
Excuse me Maam/Sir here's your Maincourse.
Buss out the Main Coursem(Right Side)
Buss out the Bread Plate with butter spreader (Right Side)
Change Cover Buss out the Water Goblet Rectify the table
ROOM SERVICE
Telephone Conversation
Good morning Room Service Department, Julius speaking how may I help you? May I know who's
on the line please?
Alright Mr. Cruz, may I know your room number please?
Yes sir, your room is on the second level of the hotel at room 205.
For our breakfast Sir, we Offer American breakfast, continental breakfast and Filipino breakfast.
Yes Sir it's a Continental Breakfast, Continental breakfast is composed of bread with a choice of
cheese and butter, coco crunch /cereals, sliced fruit, Juice, hot coffee and hot chocolate.
Alright Sir for sliced fruits we have sliced of pineapple and mango. Which do you prefer sir?
Yes, Sir you want slice of Mango.
For Juices we have pineapple juice and mango juice. Which do you prefer sir?
Yes sir you want pineapple juice.
How about your hot beverage sir we have hot coffee and hot chocolate. Which do you prefer sir?
Yes it's a hot coffee. Do you have any additional sir?
Yes nothing, ,ay I repeat your order sir, you choose continental breakfast for fruits you choose
sliced of mango, , bread with a choice of butter, coco crunch, for the juice you want pineapple juice
and for hot beverages you want hot coffee. Did I get it correct sir?
Okay sir your order will be deliver in 15 minutes. Would you like to deliver it right away or in
specific time?
Okay sir I will deliver it at 9 am.
By the way sir how do you wish to settle your bill? Do you want to pay it in cash, in credit card or
charge to your room?
Alright sir, Charge it to your room. Thank you for calling and have a nice day.
ROOM SERVICE
(Knock 3 times) Room service this is Julius, Your room service attendant, May I come in?
Excuse me sir, where do you want me to set up your breakfast?
Alright sir you want to set it up on the table.
Okay sir your food is set now, would you want me to uncover your food?
Would you want me to pour the water? The juice? Your coffee?
Okay sir, enjoy your meal. By the way sir at what time would you like me to come back to clear you
soiled dishes?
Alight sir I will be back after 30 minutes. Anyway sir please sign here for us to confirm your
additional charges on your room.
(Knock 3 times) Room Service I'm Ruth, I am here to clear your soiled dishes, may I come in?
Excuse me sir are you done with your meal, May I clear it now?
