From: Purolator (Created at: 19-02-2025, 4:05:35 pm)
Message: Hi there! I'm Purolator's virtual assistant. I can help you with tracking
number 335247658123.
Your shipment is currently available for pick up at:
[**Purolator Ship Centre - Burnaby
RC4202**](https://www.google.com/maps/embed/v1/place?
key=AIzaSyAkzohH3JpI_wKIXoz2C9Ay6Te9xCQ8EzI&q=2245+Douglas+RD+Burnaby+BC+V5C5A9)
2245 Douglas RD
Burnaby, BC
V5C5A9
Get directions
See location hours
What to bring?
Change pickup location
From: You (Created at: 19-02-2025, 4:06:00 pm)
Message: Hi, I need to schedule a redelivery
From: Purolator (Created at: 19-02-2025, 4:06:00 pm)
Message: I see there is already a case opened for your shipment. I am not able to
update your case yet, I’m still learning, but one of our Purolator Representatives
would be happy to help you. Here's the case ID: CS-24179606
I can connect you to a Customer Service Representative on chat, or you are welcome
to contact Customer Service over the phone. Which do you prefer?
Chat
I will call Purolator
From: You (Created at: 19-02-2025, 4:06:21 pm)
Message: Chat
From: Purolator (Created at: 19-02-2025, 4:06:21 pm)
Message: Before connecting you to a Customer Service Representative, I need to
collect your information. Is that alright?
Gather my information
Don't connect me to an agent
From: You (Created at: 19-02-2025, 4:06:27 pm)
Message: Gather my information
From: Purolator (Created at: 19-02-2025, 4:06:27 pm)
Message: Thank you! Please provide me your full name, phone number and e-mail
address, in case we need to follow up for more details.
Name:
Phone:
E-mail:
From: You (Created at: 19-02-2025, 4:06:59 pm)
Message:
Name: Steven Gamboa
Phone: 6047256269
Email:
From: Purolator (Created at: 19-02-2025, 4:06:59 pm)
Message: Before selecting a topic to transfer you to an agent, I would appreciate
your feedback on my virtual assistance so I can learn and provide you better
service in the future.
Simply click on Submit feedback to provide your comments regarding this tool, which
should only take 1 to 3 minutes.
Once completed, you will then be transferred to an agent.
Submit Feedback
I don't want to submit feedback
From: You (Created at: 19-02-2025, 4:07:06 pm)
Message: I don't want to submit feedback
From: Purolator (Created at: 19-02-2025, 4:07:06 pm)
Message: Please select a topic:
From: You (Created at: 19-02-2025, 4:07:14 pm)
Message: Tracking Inquiries
From: Purolator (Created at: 19-02-2025, 4:07:14 pm)
Message: Thank you. I'll connect you to a live chat agent now. They will be
provided the following details:
**Name**: Steven Gamboa
**Email**:
**Question**: ["Hi, I need to schedule a redelivery"]
**Tracking Number**: 335247658123
**Inquirer**:
**Topic**: Tracking Inquiries
From: Agent (Created at: 19-02-2025, 4:07:56 pm)
Message: Hello, how may I assist you today? / Bonjour, comment puis-je vous aider?
From: User (Created at: 19-02-2025, 4:08:48 pm)
Message: Hello, I had scheduled for a package redelivery that supposed to be
delivered today. I still have not received it yet
From: Agent (Created at: 19-02-2025, 4:08:47 pm)
Message: I would be happy to look into this for you. Can you confirm the name,
telephone number and address on file for the receiver please?
From: User (Created at: 19-02-2025, 4:09:24 pm)
Message: Steven Gamboa 3067 East 8th Ave,
From: User (Created at: 19-02-2025, 4:09:31 pm)
Message: Vancouver , BC
From: User (Created at: 19-02-2025, 4:09:55 pm)
Message: 604 725 6269
From: User (Created at: 19-02-2025, 4:12:13 pm)
Message: Hello?
From: User (Created at: 19-02-2025, 4:15:38 pm)
Message: 604 725 6269
From: User (Created at: 19-02-2025, 4:17:00 pm)
Message: 604 725 6269
From: User (Created at: 19-02-2025, 4:18:35 pm)
Message: 604 725 6269
From: User (Created at: 19-02-2025, 4:23:11 pm)
Message: Is everything alright?
