MUSHAHID B (30/06/2025, [Link]): Thank you for contacting Dell Technologies.
My
name is MUSHAHID. While I am checking the details, let me also inform you that
your chat has landed to paid support queue.
MUSHAHID B (30/06/2025, [Link]): Kindly confirm, are we referring to the , system
with the Service Tag JY70MS3.
Kusum (30/06/2025, [Link]): Yes
MUSHAHID B (30/06/2025, [Link]): In case we get disconnected, please confirm the
below:
Name: Kusum Shaw
Email: kshaw4349@[Link]
Contact Number: 825) 079-3248
Kusum (30/06/2025, [Link]): Yes
MUSHAHID B (30/06/2025, [Link]): To assist you better, could you please tell me
where you are contacting us from and the location (city) of the system you need
assistance with
Kusum (30/06/2025, [Link]): Kandi
MUSHAHID B (30/06/2025, [Link]): I see that the system is out of warranty. In
this case, any support - hardware or software - would be on a paid basis. Is that
alright with you?
Kusum (30/06/2025, [Link]): Yes
MUSHAHID B (30/06/2025, [Link]): Could you please let me know what exactly seems
to be the issue with the system?
Kusum (30/06/2025, [Link]): Yaa.. the system always showing that the harddrive is
not installed .. and it getting restart in a loop .. however I have been through
this problem earlier bt that time I had replaced the harddrive .. so in that short
interval hoe can it again show the same issue
Kusum (30/06/2025, [Link]): That time I have warranty ..
MUSHAHID B (30/06/2025, [Link]): We apologized for the inconvenience caused.
Kusum (30/06/2025, [Link]): It is impossible to replace harddrive again' n again
in a short interval
MUSHAHID B (30/06/2025, [Link]): Please allow me 2 to 3 minutes while I look into
this.
Kusum (30/06/2025, [Link]): Pls look ahead
MUSHAHID B (30/06/2025, [Link]): I can see the last time part replaced on
11/1/2024
MUSHAHID B (30/06/2025, [Link]): And we provide 90days warranty for the replaced
part, kindly confirm if we can proceed further on chargeable basis.
Kusum (30/06/2025, [Link]): Yaa I can proceed
MUSHAHID B (30/06/2025, [Link]): Please do the following step and share the
pictures to identify if any hardware issue on system
EPSA Steps :
1. Shut down the system
2. Plug in the AC adapter
3. Power on the system and keep on tapping F12 without any time interval. Do not
wait for the Dell logo to
come on screen.
4. You will see one time boot menu - Select Diagnostics(with up and down keys of
keyboard) and hit ENTER
which will run a hardware test in the system
5. Take a picture of any error code or warning you get in the test. In case if
there is no error, please take
picture of "All test passed" and revert .
MUSHAHID B (30/06/2025, [Link]): Hey Kusum Shaw, just wanted to make sure we are
still connected.
Kusum (30/06/2025, [Link]): Yes
MUSHAHID B (30/06/2025, [Link]): Kindly share test image.
Kusum (30/06/2025, [Link]): Wait a sec
MUSHAHID B (30/06/2025, [Link]): Thank you for the confirmation.
Kusum (30/06/2025, [Link]): I have plugged the charger after awhile that's a why
it's showing the charger is not detect
MUSHAHID B (30/06/2025, [Link]): Thank you for the confirmation.
