Chapter - Consumer Protection
Meaning
Consumer Protection refers to not only providing education to consumer about their
rights & responsibilities & also helping them in getting their grievances redressed.
Importance of Consumer Protection
From Consumer Point of View From Businessman Point of View
Consumer Unorganized 3- Social
1- Long term 2- Business Uses
Ignorance - To Consumers - to Responsibility
Interest of Society Resources
provide protect & promote
Business - To - Responsibility
protection that the interests of
realising the towards the 4- Moral
majority of the Consumers
objective of profit society to supply Justification
consumers are
maximisation only such products or
ignorant
through consumer services which are 5- Government
satisfaction. interest of the Intervention
Widespread Exploitation of Consumer - public at large.
To overcome the unfair trade practices
by higher profits businessman.
Consumer's Rights
Right to Right to
Right to Safety Right to Right to be Right to Seek
information - to Consumer
- protected Choice - Heard - Right Redressal -
get complete Education-
against goods & Freedom to to file a Consumer has
information Consumer has a
services which choose from complaint & a right to get
about the right to gain
are hazardous a variety of to be heard compensation
product he/she knowledge about
to life & health products in case of in case the
is willing to buy Consumer
according to dissatisfactio products or
like - name, Protect Act.
his/her needs n with a services falls
manufacturer
& desires. goods or a short of
name, expiry
services. his/her
date etc.
expectations
1- Consumer must 2- Cautious Consumer-
6- Insist on Cash exercise his Right Consumer should not
Memo. blindly believe on the
Words of seller.
8- Discourage
Malpractices - Choose only Consumer
legal goods & services. Responsibilities 3- Filling complaints for the
Redressal of Genuine
Greievance
7- Respect Environment
5- Do not Carried away 4- Consumer must be
6- Insist on Cash Memo. by Advertisement. Quality Conscious
To remove the defects or deficiency in the service
To replace the defective product
To refund the price of the product/services
Relief or Remedies are
To repay the amount of compensation for any
available to consumer on
loss suffered by the consumer.
complaints filled by him
To discontinue the unfair trade practices.
To withdraw the hazardous goods from the market.
To cease & defeat from issuing any misleading advertisement.
Who can file a complaint
against whom?
Any voluntary In case of minor consumer,
consumer association his parent or legal guardian.
One or more consumer
The central/state having same interest. In case of death of consumer,
government. his legal representative
Against whom a Complaint can be filled
In case of any defective goods supplied, For any deficiency in services
a complaint ca be filed against the rendered, a complaint can be filed
manufacturer or seller or dealer. against the provider of the services.
Who are not considered as
consumer under Consumer
Protection Act, 2019
The person who The person who avail The person who obtain
obtain goods for the goods or services goods or services without
re-sale. without any approval. any consideration
Basis District Commission State Commission National Commission
It consists of a president &
It consist of a president & It consist of a president &
atleast four other
two other members, one of not less than four other
1- Composition members & one of the
the member has to be a member, one of the
member has to be a
women. member has to be a women.
women.
2- Who can be a A working or retired Judge A working or retired Judge A working or retired Judge
president of District Court. of High Court. of Supreme Court.
The president is appointed The President is
The president is appointed
by the state government appointed by the Central
3- Appointment of by the state government on
after consultation with the government after the
President the recommendation of the
Chief Justice of the High consultation with the
selection committee.
Court. Chief Justice of India.
Entertain complaints where Entertain complaints where Entertain complaints
the value of goods or the value of goods or where the value of goods
4- Juridiction
services does not exceed services exceed Rs 1Crore & or services exceed Rs
Rs 1Crore. upto Rs 10Crore. 10Crore.
Any person who is
aggrieved by the order of
Any person who is Any person who is National Commission can
aggrieved by the order of aggrieved by the order of appeal against such
5- Appeal against District Forum can appeal State Commission can orders to Supreme Court
orders against such orders to appeal against such orders within 30 days only cases
State Commission within to National Commission where the value of goods
45 days. within 30 days. or services exceeds Rs
10Crore can file appeal in
Supreme Court.
Educating the people about consumer rights
through training, seminars & workshop.
Publishing periodicals to impart knowledge
about consumer problems & reliefs available.
Providing legal Assistance
Role of Consumer
Organisation & NGO Filling complaints in consumer court on behalf
of consumers.
Helping government agencies to resolve cases
of consumer exploitation.
Motivating People to ask for quality marks
such as ISI mark, BIS mark, Agmark, etc
