FINE DINE RESTAURANT SERVICE
WELCOMING
W - Good evening sir, Welcome to St. Paul Restaurant. I’m Rona your Food
Attendant for tonight. Do you have any table reservation?
G - None
W- Alright sir, Table for how many?
G- Table for 1
W - Smoking or Non-smoking?
G - Non-smoking
W - Alright sir, this way please
SEATING THE GUEST
W - Will this table be alright with you sir?
G - Yes
W - (go to the back of the chair and pull it so the guest can sit)
- Alright sir, have a seat
G - Thank you
UNFOLDING TABLE NAPKIN
W - May I unfold the table napkin for you?
G - Yes please
W - (Unfolds the table napkin and put in the guest lap)
- Would you like to have a ice cold water or room temperature?
G - A ice cold water will do, thank you
W - Alright sir, please excuse me
SERVING WATER
W - Excuse me sir, here’s your ice cold water.
G - Thank you
W - Excuse me sir (Leaves)
PRESENTING THE MENU LIST
W - Excuse me sir, here’s our menu list. Would you like to order now?
H- Give me a minute
W - Alright sir.(leaves)
TAKING ORDER
* After a while*
G - (calls the waiter by raising his hands)
W - Are you ready to take your order now sir?
G - Yes, I’ll have Antipasto Skewers for my appetizer. I decided not to take any soup
and pasta for tonight. Can u recommend any pasta and red meat?
W - Alright sir, Would you like to try our bestseller for tonight?
Creamy Lasagna for our pasta and for you red meat I recommend Redwine Braised
Beef.
G - Alright I’ll try both.
W - Alright sir, how about your drinks?
G - Just lemonade, thank you
W - Alright sir. I will now repeat your order.
- 1 Antipasto Skewers for appetizer, 1 Creamy Lasagna for pasta, Redwine Braised
Beef for your main course and Lemonade for your drinks
- Did I got all your order sir?
G - Yes
W - May I have the menu list sir?
G- Here (inabot yung menu list)
W - Thank you sir, excuse me for a while
SERVING COMPLEMENTARY BREAD
W - Excuse me sir, here’s your bread and butter. Would you like me to spread the
butter for you or leave it on the side?
G - Just leave it on the side, thank you
W - Alright sir (leave)
ADJUSTMENTS
W - Excuse me sir, may I adjust your table setting?
G - Yes
*Done adjusting the table
W - Your Appetizer will be serve shortly
SERVING APPETIZER
W - Excuse me sir, here’s your appetizer. Antipasto Skewers, enjoy your appetizer sir.
(leaves)
BUSSING OUT APPETIZER
W - Excuse me sir, are you done with yout appetizer?
G - Yes
W - May I remove the soiled dish?
G - Yes
W - (Removes the soiled appetizer plate)
- Excuse me sir, your paste will be serve shortly
SERVING PASTA
W - Excuse me sir, here’s your Creamy Lasagna. Enjiy your food sir
G - Thank you
BUSSING OUT PASTA
W - Excuse me sir, Are you done with your pasta?
G - Yes
W - May I remove the soiled dish?
G - Yes, thank you
W - (Removes the soiled plate)
- Excuse me sir, your main course will be serve shortly
SERVING MAIN COURSE
W - Excuse me sir, here’s your main course. Redwine Braised Beef along w/ your
Lemonade.
G - Thank you
W - Enjoy your food, sir
BILLING OUT
G - Excuse me (calls the waiter)
- The bill, please
W - (Gets the bill)
- Alright sir, Your total bill is amounting of P1980.
- How would you like to settle your bill sir? Cash or Credit card?
G - Cash
- Here, keep the change
W - Alright sir, I received P2,000.
- wait for your official receipt sir
(leave)
- Here's your official receipt sir.
G - Thank youu
W - (leaves)
BIDDING GOODBYE
W- Thank you for dining with us. We look forward to your next visit. Have a nice day
WINE SERVICE
S- Good evening sir, Welcome to St. Paul Restaurant. I am Rona your sommelier for
this evening.
T- Here’s our wine list
G- Thank you
S- Excuse me Sir, I will take your order when you’re ready. (leaves)
TAKING ORDER
T- Excuse me sir, Did you find a wine that suits your taste bud?
G - Yes, I’ll have Carlo Rossi Red
S - Alright sir, please excuse me
PRESENTING THE WINE
S - ( Position on the right side of the guest and hold the bottle wrapped with cloth in
upright w/ the label facing the guest )
- Excuse me sir, May I present to you your House wine which is the Carlo Rossi
Red. This 750ml bottle contains 11.5 % of alcohol volume which brings the hint of
black cherry fruit that adds depth and richness to the taste, giving it a smooth and
well-rounded finish. It is imported by Carlo Rossi Vineyards Europe, Harman House
UX Bridge UB8 1QQ U.K Carlo Vineyards 2008.
- ( Carefully cut the metal or capsule of the bottle about half inch below the neck,
rotating the bottle)
- (Wipe the top of the bottle and the cork w/ a cloth napkin)
- (Insert the tip of the corkscrew slightly on the center and turn it in s clockwise
direction until it has fully penetrated into the cork)
- ( Holding the bottle firmly on one hand, hook the lever of the corkscrew in one
firm motion until the cork is fully extracted)
CORK EVALUATION
S - Excuse me sir. Would you like to evaluate your wine?
- ( Put it near the guests face but not too much)
G - It smells good.
TASTE EVALUATION
S- Excuse me sir, would you like me to pour an ounce for your evaluation?
- (After pouring an ounce, let the guest evaluate the wine)
- Would you like me to pour again to complete your shot?
G- Yes please
S - (Fills the wine glass about 3/4 full)
- Enjoy your wine sir
G - Sure I will
S - (After serving the wine leave the bottle w/ its remaining contents on the right side
of the guest w/ the label facing him)
BILLING OUT
S - Excuse me sir, Here’s your bill amounting of P 1500. How would you like to settle
your bill sir, cash or credit card?
G - Cash
- (Gives the payment to the sommelier)
S - (Gets the payment of the guest)
- Alright sir I received the exact amount of P1500
- Wait for your official receipt sir
- Excuse me sir
BIDDING GOODBYE
S - Thank you for choosing St. Paul Restaurant. We look forward to your next visit.
Have a nice day.
