Interaction ID: 21026650
Conversation Between:
Customer Name: Ibrahim
Agent Name: Edmund
Started: 3/17/2025, 12:52:50 PM
Ended: 3/17/2025, 1:32:54 PM
-- BEGIN TRANSCRIPT --
[3/17/2025, 12:52:50 PM] from: Athena™ :: Please select an option below
[3/17/2025, 12:52:57 PM] from: Ibrahim :: Withdrawals
[3/17/2025, 12:52:57 PM] from: Athena™ :: Please select an option below
[3/17/2025, 12:53:11 PM] from: Ibrahim :: Help me make a withdrawal
[3/17/2025, 12:53:11 PM] from: Athena™ :: Select the withdrawal option you would
like to use
[3/17/2025, 12:53:20 PM] from: Ibrahim :: Mobile Money
[3/17/2025, 12:53:20 PM] from: Athena™ :: 1 Visit Betway.com.gh and log in to your
account
2 Navigate to My Account
3 Select Withdraw Funds
4 Choose Mobile Money
5 Enter an amount to withdraw
6 Tap Withdraw Now
7 Check your details and select Confirm Withdrawal
8 You will receive a confirmation SMS
>>> To withdraw now, https://www.betway.com.gh/Account/WithdrawFunds
[3/17/2025, 12:53:37 PM] from: Ibrahim :: Customer has disconnected.
[3/17/2025, 12:55:40 PM] from: Ibrahim :: Customer has connected.
[3/17/2025, 12:55:48 PM] from: Ibrahim :: Connect me with an agent
[3/17/2025, 12:55:48 PM] from: Athena™ :: Great, thank you for the information. You
are in our chat queue, please wait for the next available agent.
[3/17/2025, 12:56:25 PM] from: Ibrahim :: Please I have a problem with my
withdrawal
[3/17/2025, 12:57:15 PM] from: Ibrahim :: Since last night i can’t withdraw money
from my account
[3/17/2025, 12:58:01 PM] from: Edmund :: Welcome to Betway, your # 1 betting site.
You are chatting to Edmund. I can help.
[3/17/2025, 12:58:09 PM] from: Edmund :: I will be happy to look into that. May I
please have your mobile number used to register your Betway account?
[3/17/2025, 12:58:45 PM] from: Ibrahim :: Okay thank you Sir
[3/17/2025, 12:59:04 PM] from: Ibrahim :: 0598799025
[3/17/2025, 12:59:43 PM] from: Edmund :: To verify your account, please upload a
valid national ID.
This step is crucial to ensure the security and authenticity of your
account. To complete your account
verification
[3/17/2025, 12:59:59 PM] from: Edmund :: Ibrahim , click on MENU scroll down to
locate DOCUMENT VERIFICATION
then upload the ID
Once uploaded , it will need to be verified in house before
you can go ahead to withdraw from your account
Note: Allow within 24
hours for the approved process to
complete·
A valid non-expired
copy of any of the following IDs. (Driver’s license, National identity card,
Passport, or new voter’s ID card.)
[3/17/2025, 1:02:05 PM] from: Ibrahim :: I upload my my Ghana card
[3/17/2025, 1:02:12 PM] from: Edmund :: Thank you for providing a copy of your
ID. Please be informed that the approval process is currently in progress.
Note: Allow within 24
hours for the verification of your document submitted.
[3/17/2025, 1:03:37 PM] from: Ibrahim :: But I think my account is already verified
because i use it to stake bet and yesterday I won but can’t withdraw the money
[3/17/2025, 1:04:25 PM] from: Ibrahim :: Customer has disconnected.
[3/17/2025, 1:04:33 PM] from: Ibrahim :: Customer has connected.
[3/17/2025, 1:08:01 PM] from: Edmund :: no the id is yet to be verified .
[3/17/2025, 1:08:06 PM] from: Edmund :: May i ask if you would need further
assistance?
[3/17/2025, 1:09:39 PM] from: Ibrahim :: But if my id is not verified I don’t think
I can even make a deposit
[3/17/2025, 1:10:23 PM] from: Ibrahim :: This one of the reasons I don’t want to
use Betway it’s always stressing
[3/17/2025, 1:12:08 PM] from: Ibrahim :: Customer has disconnected.
[3/17/2025, 1:12:14 PM] from: Ibrahim :: Customer has connected.
[3/17/2025, 1:14:02 PM] from: Edmund :: Ibrahim ,once the information is verified
withdrawals will be activated.
[3/17/2025, 1:14:10 PM] from: Edmund :: Happy to help! If you need any further
assistance, please don't hesitate to reach out.
[3/17/2025, 1:17:12 PM] from: Ibrahim :: Well, when I click on the withdrawal
button it says I should fill out the account like am about to open new account
which I don’t understand
[3/17/2025, 1:17:52 PM] from: Edmund :: pelase ignore that once the document gets
approved you will not see that
[3/17/2025, 1:19:48 PM] from: Ibrahim :: Okay, when I upload my Ghana card i didn’t
get any response as to whether they have picked my card or not
[3/17/2025, 1:23:05 PM] from: Edmund :: please share the ID here on the chat
[3/17/2025, 1:23:15 PM] from: Ibrahim :: Customer has disconnected.
[3/17/2025, 1:24:03 PM] from: Edmund :: I haven't heard from you in some time. Are
we still connected?
[3/17/2025, 1:24:30 PM] from: Ibrahim :: Customer has connected.
[3/17/2025, 1:25:40 PM] from: Ibrahim :: Customer has disconnected.
[3/17/2025, 1:25:54 PM] from: Ibrahim :: Customer has connected.
[3/17/2025, 1:26:05 PM] from: Ibrahim ::
[3/17/2025, 1:26:05 PM] from: Ibrahim :: attachment: image.jpg
[3/17/2025, 1:26:45 PM] from: Ibrahim :: Yes am still here connected with you
[3/17/2025, 1:27:43 PM] from: Edmund :: Thank you for providing a copy of your
ID. Please be informed that the approval process is currently in progress.
Note: Allow within 24
hours for the verification of your document submitted.
-----------------------------------------------------------------------------------
----
[3/17/2025, 1:28:59 PM] from: Ibrahim :: One of my friend have some issue and he
didn’t get his money so he stop using betway but as for me I do trust betway more
than any bet company
[3/17/2025, 1:30:05 PM] from: Edmund :: you funds cannot be taken from , your id
will be verified ad once it's approved you will be abel to make withdrawals
[3/17/2025, 1:30:26 PM] from: Ibrahim :: Thank You Sir
[3/17/2025, 1:30:27 PM] from: Edmund :: We do not take any customers funds on
betway
[3/17/2025, 1:31:24 PM] from: Ibrahim :: Okay
[3/17/2025, 1:31:36 PM] from: Edmund :: Happy to help! If you need any further
assistance, please don't hesitate to reach out.
At the end of this chat, please take a moment to complete a survey to rate the
level of service you received. Click 1, 2, 3, 4, or 5 stars if I was helpful 😃.
Thank you in advance for your time. Enjoy the rest of your day, Ibrahim.
[3/17/2025, 1:32:10 PM] from: Ibrahim :: Have a nice day
[3/17/2025, 1:32:27 PM] from: Edmund :: May yours be better
[3/17/2025, 1:32:36 PM] from: Ibrahim :: I appreciate your assistance
[3/17/2025, 1:32:50 PM] from: Ibrahim :: God bless you
[3/17/2025, 1:32:54 PM] Notice :: none
[3/17/2025, 1:32:54 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[3/17/2025, 1:33:54 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[3/17/2025, 1:34:10 PM] from: Athena™ :: Interaction Transcript
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