General/HR Questions
1. Tell me about yourself.
Answer:
"I have completed my MBA in Banking and Finance and a B.Com in Computer Applications.
I have one year of experience as a bank teller and two years in sales billing. Currently, I work
as an accountant, where I handle daily transactions, maintain financial records, and support
audits. I have strong communication, customer service, and problem-solving skills, which I
believe are essential in the banking sector."
2. Why do you want to join City Union Bank?
Answer:
"City Union Bank is one of the oldest private sector banks in India known for its strong
customer focus and digital innovation. I am drawn to its values and commitment to
community banking. I want to grow my career in a customer-focused and digitally driven
bank like CUB."
3. Where do you see yourself in 5 years?
Answer:
"I see myself as a branch manager or personal banker, handling a portfolio of clients and
contributing to the bank's growth through excellent customer service and financial solutions."
🔹 Banking & Financial Knowledge
4. What is the difference between NEFT, RTGS, and IMPS?
Answer:
NEFT: Settles in batches, no minimum or maximum limit, used for non-urgent
transfers.
RTGS: Real-time settlement, minimum ₹2 lakhs, used for high-value urgent
transactions.
IMPS: Instant 24x7 transfer, even on holidays, suitable for smaller amounts.
5. What is KYC and why is it important?
Answer:
KYC stands for Know Your Customer. It involves verifying a customer’s identity and address
to prevent fraud, money laundering, and terrorism financing. It is mandatory as per RBI
regulations.
6. What do you understand by CASA?
Answer:
CASA stands for Current Account and Savings Account. It refers to the deposits that
customers keep in the bank without the bank having to pay high interest, making them a low-
cost source of funds.
7. What is CRR and SLR?
Answer:
CRR (Cash Reserve Ratio): The percentage of a bank's total deposits that must be
held as reserves in cash with the RBI.
SLR (Statutory Liquidity Ratio): The percentage of deposits that a bank must
maintain in the form of gold, cash, or approved securities.
🔹 Customer Service and Communication
8. How would you handle an angry customer?
Answer:
"I would listen calmly without interrupting, acknowledge their concern, and apologize if
needed. Then, I would find a solution or escalate to the right person. My goal is to make the
customer feel heard and supported."
9. Describe a time you resolved a customer issue.
Answer:
"While working as a bank teller, a customer was upset due to a delayed cheque clearance. I
calmly explained the process and tracked the status through our system. I followed up
personally and ensured the issue was resolved. The customer appreciated the
communication."
🔹 Scenario-Based Questions
10. If a customer deposits fake currency, what will you do?
Answer:
"I will immediately retain the fake currency as per RBI guidelines, issue a receipt, inform my
branch manager, and file a report with appropriate documentation. It is important to follow
procedures without offending the customer."
11. If your branch is behind target, what will you do?
Answer:
"I would support cross-selling, follow up with potential clients, and promote relevant
financial products. I’d also suggest teamwork and customer engagement initiatives to boost
results."
🔹 Technical/Accounting
12. What is a trial balance?
Answer:
"A trial balance is a summary of all ledger account balances at a particular time. It ensures
that total debits equal total credits and helps in detecting errors."
13. How do you reconcile accounts at month-end?
Answer:
"I compare the bank statement with internal records, check for mismatches, and verify
unrecorded transactions like charges or interest. I then adjust the records and document
everything for audit."
🔹 Current Affairs (as of May 2025)
14. Who is the current RBI Governor?
Answer:
"As of now, the RBI Governor is Shri Shaktikanta Das."
15. What is the latest repo rate?
Answer:
"As per the latest Monetary Policy Committee (MPC) announcement, the repo rate is [use
current figure, e.g., 6.50% – this should be checked closer to your interview date]."
🔹 General / HR Questions
16. What are your strengths and weaknesses?
Answer:
"My strength is effective communication and problem-solving, especially with customers. I
always remain calm and solution-oriented. A weakness I’m working on is overanalyzing
small details, which sometimes delays decision-making. I’m learning to trust my instincts
more and act quicker."
17. How do you prioritize your work?
Answer:
"I use a combination of urgency and importance to prioritize tasks. I handle time-sensitive
customer needs first, then move to routine or documentation tasks. I also use daily to-do lists
to stay organized."
18. Tell us about a mistake you made and how you handled it.
Answer:
"Once, I entered an incorrect amount during billing. I realized the error during reconciliation,
immediately reported it, and corrected the entry with supervisor approval. It taught me to
double-check every entry."
19. Are you open to working in rural branches or on weekends?
Answer:
"Yes, I’m fully open to working in any location and on weekends if needed. I believe gaining
diverse experiences is essential for long-term growth in banking."
20. How do you stay motivated in routine tasks?
Answer:
"I stay motivated by focusing on customer satisfaction and the bigger impact of my work on
the bank's goals. Even routine tasks are vital to building trust and accuracy."
🔹 Banking & Financial Awareness
21. What is the difference between savings and current accounts?
Answer:
Savings accounts are for individuals to save money and earn interest. Current accounts are
used by businesses for frequent transactions and typically don’t earn interest.
22. What is a fixed deposit?
Answer:
A fixed deposit is a savings product where a customer deposits a lump sum for a fixed period
to earn a higher interest rate than a savings account.
23. What is the role of the RBI?
Answer:
The Reserve Bank of India regulates the banking system, controls inflation, manages
currency, formulates monetary policy, and acts as the banker to the government.
24. What is financial inclusion?
Answer:
Financial inclusion means ensuring access to affordable financial services like savings, credit,
insurance, and remittance, especially for underserved sections of society.
25. What are some digital services offered by banks?
Answer:
Mobile banking, internet banking, UPI, e-wallets, SMS banking, and ATM services. CUB
also offers services through CUB Net and CUB Mobile banking apps.
26. What is the difference between a debit and credit card?
Answer:
A debit card deducts money from your bank account instantly, while a credit card allows you
to borrow money from the bank up to a limit and pay later.
27. What is a bank reconciliation statement?
Answer:
It compares a company’s or customer's bank statement with their internal records to ensure
all transactions match and to identify discrepancies.
🔹 Role-Specific Questions
28. How do you prevent accounting errors?
Answer:
By maintaining accurate records, double-checking entries, using automated systems, and
performing regular reconciliations.
29. How do you handle large cash transactions securely?
Answer:
I count the cash in front of the customer, verify it under CCTV, cross-check it with the
voucher, and immediately record it in the system.
30. What software have you used for accounting or billing?
Answer:
I’ve used Tally, Excel, and basic banking software during my accounting role. I'm also quick
to learn new tools.
31. How would you introduce a new banking product to a customer?
Answer:
By understanding the customer’s needs first and explaining the product's benefits in simple
terms. I’d focus on how it adds value to them.
32. Describe your daily routine in your previous role.
Answer:
I started with verifying cash, logging opening balances, handling transactions, maintaining
ledgers, reconciling bills, and preparing end-of-day reports.
🔹 Situational/Behavioral Questions
33. What would you do if a colleague violated rules?
Answer:
I’d first talk to them privately. If it’s serious or continues, I would escalate the matter to the
supervisor or compliance officer.
34. How would you handle a service request outside your authority?
Answer:
I would politely inform the customer and immediately refer them to the authorized person,
ensuring a smooth handover.
35. Describe a time you worked under pressure.
Answer:
During month-end closing, we had a system delay. I managed multiple customer queries,
worked extended hours, and completed reconciliations accurately.
36. If a customer offers a bribe, what would you do?
Answer:
I would firmly refuse and report the incident to my branch manager. Integrity is non-
negotiable in banking.
37. What if the banking system is down and a customer needs help?
Answer:
I would calmly explain the situation, note their request manually, and assure them of
immediate action once the system is restored. I’d follow up to ensure resolution.
🔹 Technology & Digital Banking
38. What do you know about CUB’s digital banking?
Answer:
CUB offers digital platforms like CUB Net, CUB Mobile Banking, UPI, FASTag, and digital
onboarding for account opening, payments, and fund transfers.
39. What is mobile banking?
Answer:
Mobile banking lets customers conduct financial transactions like checking balances,
transferring money, and paying bills via mobile apps.
40. What are QR code payments?
Answer:
QR payments use a scanned code to pay instantly using UPI or wallets. It’s fast, secure, and
ideal for merchants and customers.
41. How can banks prevent cybersecurity risks?
Answer:
Using encryption, firewalls, two-factor authentication, regular audits, and customer
awareness to prevent phishing and data breaches.
🔹 City Union Bank-Specific Questions
42. When was CUB founded?
Answer:
City Union Bank was established in 1904 in Kumbakonam, Tamil Nadu.
43. Name some unique services of CUB.
Answer:
CUB Easy Pay, CUB UPI, cash deposit machines, net banking, mobile banking, and FASTag
services.
44. What is CUB’s mission?
Answer:
To be a technology-driven, customer-centric bank offering modern financial solutions with
traditional values.
45. Who is the MD & CEO of CUB?
Answer:
As of now, the Managing Director and CEO is Dr. N. Kamakodi.
46. How is CUB different from other private banks?
Answer:
CUB focuses on personalized customer service, strong regional presence in South India, and
a balance between tradition and technology.
