City Union Bank Interview Questions & Detailed Answers
1. Tell me about yourself.
I am a B.Com (CA) and MBA (Banking & Finance) graduate with experience in bank
operations, sales billing, and accounting. I have developed strong skills in customer service,
communication, and problem-solving, which I believe are essential for a banking role.
2. Why do you want to join City Union Bank?
City Union Bank is a reputed private bank known for its innovation and customer-centric
approach. I am impressed by its blend of traditional banking values with modern technology.
Joining CUB would provide me with an opportunity to grow professionally in a dynamic
environment that values both tradition and innovation.
3. What do you know about City Union Bank?
City Union Bank was established in 1904 in Kumbakonam, Tamil Nadu. It has a strong
regional presence and is known for its excellent customer service. The bank has embraced
digital banking solutions like CUB Net and UPI, demonstrating its commitment to
technological advancement.
4. Where do you see yourself in 5 years?
In five years, I see myself as a personal banker or branch manager, managing a client
portfolio and contributing to the branch's performance and growth. I aim to take on more
responsibilities and play a significant role in the bank's success.
5. What are your strengths and weaknesses?
My strengths include excellent customer service and problem-solving abilities. I am adept at
understanding customer needs and providing appropriate solutions. A weakness I am working
on is overanalyzing details, which sometimes delays decision-making. I am learning to
balance thoroughness with efficiency.
6. Are you open to working in rural branches or on weekends?
Yes, I am flexible and open to working in rural branches or on weekends if it supports the
bank's needs. I understand the importance of adaptability in the banking sector and am
willing to contribute wherever required.
7. How do you handle pressure?
I handle pressure by staying calm and focused. I prioritize tasks based on urgency and
importance, tackle them one at a time, and maintain clear communication with my team to
ensure deadlines are met without compromising quality.
8. How do you prioritize your work?
I prioritize my work by addressing urgent customer issues first, followed by routine tasks. I
use a checklist to plan my day, ensuring that all responsibilities are managed efficiently and
nothing is overlooked.
9. Tell us about a mistake you made and how you corrected it.
Once, I entered an incorrect billing amount, which I noticed shortly after. I immediately
reported the error to my supervisor and followed the proper procedures to correct it. This
experience taught me the importance of attention to detail and prompt action.
10. What motivates you in routine tasks?
Knowing that my work contributes to customer satisfaction and the bank's overall
performance keeps me motivated. I take pride in delivering consistent and reliable service,
which is crucial in banking operations.
Banking & Financial Awareness
11. What is the difference between NEFT, RTGS, and IMPS?
NEFT (National Electronic Funds Transfer) is a batch-based system that processes
transactions in hourly batches. RTGS (Real-Time Gross Settlement) processes high-value
transactions (minimum ₹2 lakhs) in real-time. IMPS (Immediate Payment Service) allows
instant 24x7 fund transfers, suitable for low-value transactions.
12. What is KYC and why is it important?
KYC stands for "Know Your Customer." It involves verifying the identity and address of
customers to prevent fraud, money laundering, and other illegal activities. KYC is crucial for
maintaining the integrity of the banking system.
13. What is CASA?
CASA stands for Current Account and Savings Account. It represents the deposits that
customers hold in these accounts. CASA deposits are a low-cost source of funds for banks, as
they typically offer lower interest rates compared to fixed deposits.
14. What are CRR and SLR?
CRR (Cash Reserve Ratio) is the percentage of a bank's total deposits that must be
maintained with the Reserve Bank of India (RBI) in the form of liquid cash. SLR (Statutory
Liquidity Ratio) is the percentage of net demand and time liabilities that banks must maintain
in the form of liquid assets like cash, gold, or government-approved securities.
15. What is the difference between a savings and a current account?
A savings account is primarily for individuals to save money and earn interest. It has
limitations on the number of transactions. A current account is designed for businesses and
allows unlimited transactions but typically does not earn interest.
16. What is a fixed deposit?
A fixed deposit is a financial instrument where a customer deposits a lump sum amount with
a bank for a fixed tenure at a predetermined interest rate. It offers higher interest rates
compared to regular savings accounts and is considered a safe investment.
17. What is the role of RBI?
The Reserve Bank of India (RBI) is the central banking institution of India, responsible for
regulating the country's monetary policy, issuing currency, managing foreign exchange, and
overseeing the banking system to ensure financial stability.
18. What is financial inclusion?
Financial inclusion refers to providing access to affordable and essential financial services to
all individuals, especially the underprivileged and those in rural areas. It aims to ensure that
everyone can participate in the formal financial system.
19. What are digital banking services?
Digital banking services include online banking, mobile banking, UPI (Unified Payments
Interface), ATM services, and electronic wallets. These services allow customers to perform
banking transactions conveniently and securely through digital platforms.
20. What is the difference between a debit and credit card?
A debit card allows customers to spend money by drawing on funds they have deposited at
the bank. A credit card enables customers to borrow funds up to a certain limit to make
purchases or withdraw cash, which they must repay later with interest.
21. What is a bank reconciliation statement?
A bank reconciliation statement is a document that compares the bank balance as per the
company's accounting records with the balance stated in the bank statement. It helps identify
discrepancies and ensures that records are accurate and up to date.
Role-Specific Questions (Teller / Accountant / Sales)
22. How do you prevent accounting errors?
I prevent accounting errors by double-checking entries, using automated systems where
possible, and conducting regular reconciliations. Maintaining organized records and
following standardized procedures also help minimize mistakes.
23. How do you handle large cash transactions securely?
I handle large cash transactions by counting the cash in front of the customer, verifying the
amount under CCTV surveillance, and recording the transaction immediately in the system to
ensure transparency and security.
24. What software have you used for accounting or billing?
I have experience using Tally for accounting purposes and Excel for data analysis and
reporting. I am also familiar with basic banking software and adapt quickly to new systems.
25. How would you promote a new banking product to a customer?
I would first understand the customer's needs and financial goals, then explain how the new
product can benefit them. I would provide clear information, answer any questions, and guide
them through the application process to ensure a smooth experience.
26. Describe your previous daily routine.
In my previous role, my daily routine included handling cash transactions, recording financial
data, updating ledgers, and preparing end-of-day reports. I also interacted with customers to
address their queries and provided assistance with banking services.
Situational / Behavioral Questions
27. What would you do if a colleague broke bank rules?
If I observed a colleague breaking bank rules, I would first discuss the matter with them
privately to understand the situation. If the issue persisted or was serious, I would report it to
the appropriate authority to ensure compliance and integrity.
28. How would you handle a request beyond your authority?
I would politely inform the customer that the request is beyond my authority and refer them
to the appropriate officer who can assist them. I would also follow up to ensure their issue is
resolved satisfactorily.
29. Describe a time you worked under pressure.
During month-end closing, I faced system delays that threatened to postpone report
submissions. I prioritized tasks, coordinated with the IT team to resolve issues, and worked
extended hours to ensure all reports were completed on time.
30. What if a customer offered a bribe?
I would firmly refuse the bribe, explain that such actions are against bank policy and ethical
standards, and report the incident to my supervisor to maintain transparency and integrity.
31. What would you do if the system was down and a customer needed urgent help?
I would record the customer's request manually, assure them that their issue will be addressed
promptly once the system is restored, and follow up to ensure their needs are met as soon as
possible.
Digital & Technology Questions
32. What do you know about CUB’s digital banking services?
City Union Bank offers various digital banking services, including CUB Net for internet
banking, CUB Mobile for mobile banking, UPI for instant fund transfers, FASTag for
electronic toll payments, and e-lobby services for self-service banking.
33. What is mobile banking?
Mobile banking allows customers to perform banking transactions using their smartphones or
tablets. Services include checking
