Assistant (5/28/2025, 11:05:30 AM): Your assistant is reading your message and will
be with you shortly.
Assistant (5/28/2025, 11:07:27 AM): Hello Maria, kindly verify the full name of
one passenger on this booking and tell me more about your concern please.
Maria Jesusa (5/28/2025, 11:07:42 AM): MARIA JESUSA BALUYUT VIRAY
Maria Jesusa (5/28/2025, 11:07:59 AM): i want to add a baggage allowance but i
cannot proceed to add
Assistant (5/28/2025, 11:08:39 AM): Okay got it, How many check in baggage you want
to add and for whom?
Maria Jesusa (5/28/2025, 11:10:24 AM): 23kg in each passenger
Assistant (5/28/2025, 11:12:22 AM): I see a pending payment on your booking
regarding the additional baggage and it cost USD 45.60. I will send a payment link
on your email for you to complete this.
Maria Jesusa (5/28/2025, 11:12:37 AM): what is that 45.60?
Assistant (5/28/2025, 11:13:05 AM): The amount of each additional check bag is USD
45.60
Maria Jesusa (5/28/2025, 11:13:10 AM): i was hoping you could help me on adding 1
23kg on each passenger
Maria Jesusa (5/28/2025, 11:13:38 AM): 5 of 23kg on the passenger, 23 on each
passengers
Assistant (5/28/2025, 11:15:12 AM): That is correct. The additional check bag is
automatically have 23 kg weight limit each since you are on economy class
Assistant (5/28/2025, 11:15:27 AM): What is your email address?
Maria Jesusa (5/28/2025, 11:15:51 AM):
[email protected]Maria Jesusa (5/28/2025, 11:16:26 AM): if we done for payment, can you send us an
updated ticket with the additional baggages
Maria Jesusa (5/28/2025, 11:16:27 AM): ?
Assistant (5/28/2025, 11:17:29 AM): I have sent the payment link to your email
which is
[email protected] The total amount will be USD 228. After you
complete the payment, the ticket will be issued right away and be sent to the same
email.
Assistant (5/28/2025, 11:20:24 AM): Hello, please let me know if you are still
checking on something. To help us assist everyone as efficiently as possible, if we
don’t receive a response after 2 minutes, I’ll need to disconnect the chat. If you
require more time, please feel free to let us know, we’re happy to accommodate you!
Maria Jesusa (5/28/2025, 11:21:42 AM): wait
Maria Jesusa (5/28/2025, 11:21:49 AM): let me proceed first the payment
Maria Jesusa (5/28/2025, 11:22:15 AM): so that if encountered some problem i can
directly talk to you
Assistant (5/28/2025, 11:23:05 AM): If you have problems with the payment link then
you need to call us on the reservation line to proceed with the other form of
payment which is over the phone.
Assistant (5/28/2025, 11:23:22 AM): I sent you an email as well for the
confirmation of the additional bag on your booking for each passenger
Maria Jesusa (5/28/2025, 11:24:53 AM): ok thank you so much.
Assistant (5/28/2025, 11:25:18 AM): You're welcome Maria. If you still have some
questions or need some assistance, don't hesitate to chat us. Thank you and take
care
