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The support representative, Kelly M., informed the user that they cannot assist with their account due to it being created outside the allowed regions for PlayStation Network. This violates the Terms of Service, which require users to be of legal age in their registered country. For further assistance, the user is advised to contact PlayStation support by phone during specified hours.

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8 views1 page

Chat Transcript

The support representative, Kelly M., informed the user that they cannot assist with their account due to it being created outside the allowed regions for PlayStation Network. This violates the Terms of Service, which require users to be of legal age in their registered country. For further assistance, the user is advised to contact PlayStation support by phone during specified hours.

Uploaded by

n8b5f8g6vf
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Kelly M.:Thank you for contacting PlayStation, my name is Kelly M.

how may I assist


you today?Remember: Please do not refresh your screen as it will disconnect the
chat session. Thanks!Me:23567919Me:Hello this is my support codeKelly
M.:Unfortunately we are unable to assist you with this account. We provide support
for PlayStation Network accounts designed for use in the North and South American
region. Creation of an account within a region where you do not reside is a
violation of the SEN Terms of Service
([Link] which states
the following: “TO ACCEPT THESE TERMS AND CREATE AN ACCOUNT, YOU MUST BE AN ADULT
OF LEGAL AGE OF MAJORITY IN THE COUNTRY IN WHICH YOUR ACCOUNT IS REGISTERED. If you
would like to speak to a Specialist, you can contact us by phone at (800)-345-7669,
Monday – Friday, 6am – 6pm PST.

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