If we believed there were

only one means to each

end, any sort of
improvement would be
impossible.

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 Lean principles apply
regardless of what kind of
business you are in.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 The biggest value of the
kanban system is to help
visualize the flow, study it,
and find inventory banks,
parts shortages, and
missed shipments.

Jeffrey Liker

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 Targets are meant to be
very challenging not only
for you as an individual,
but for the organization
collectively.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 We frequently persuade
ourselves that current
methods are the best.

Indeed, we may even end

up believing that current
methods are goals in

Shigeo Shingo themselves

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 The Lean basics are not exciting
but they will get you further
faster, and that will make you
look better at the end of the day
than if you had tried to
introduce the next “silver
bullet.”
Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 The Central issue is never
strategy, structure,
culture, or systems. The
core of the matter is
always about changing
the behavior of people.

John Kotter

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 You must go beyond using the
tools for improvements to
applying Lean’s principles in
ways that they become
indoctrinated into your business
thinking and culture to impact
the organization as a whole.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Quality can be stabilized,
when "feel" is abandoned
in favor of quantitative
measures.

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 Standardized work is the
basis for empowering
workers, sharing ideas for
improvement, and driving
innovation in the
workplace.

Jeffrey Liker

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 The biggest danger is that
we wind up blaming
people for a badly
designed process.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 While there is a lot we can
emulate from Toyota, there is a
difference between becoming
like Toyota or becoming Toyota-
like.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 The most magnificent
improvement scheme in
the world will be worthless
if your perception of the
current situation is in
error.

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 It is impossible to improve
any process until it is
standardized.

Masaki Imai

Zero Waste Japan

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 Leaders must have tolerance for
allowing employees to make
mistakes, always focusing on
the process and not the
individual.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Kaizen without a target
would resemble a trip
without a destination.

Masaki Imai

Source: Imai, M. (2012). Gemba kaizen: A commonsense approach to a continuous Kaizen Made Easy
improvement strategy. New York: McGraw Hill.
 Oftentimes, our trainers
would see it as a problem
if a standard remained
stagnant for too long-
they would say, “It’s too
easy!”

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 One must standardize, and
thus stabilize the process
before continuous
improvements can be
made.

Jeffrey Liker

Zero Waste Japan

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 Studies prove that the more
employees are involved in
kaizen events, the more
satisfied they are with their
jobs.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Gemba Kaizen is a human
system that works only
when it is people-centered.

Masaki Imai

Source: Imai, M. (2012). Gemba kaizen: A commonsense approach to a continuous Kaizen Made Easy
improvement strategy. New York: McGraw Hill.
 Becoming satisfied with
the way things are is the
first step backward

Jon Miller
Co-Founder, Gemba Academy

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 For quality procedures to be
effective, they must be simple
and practical enough to be used
every day by the people doing
the work.

Jeffrey Liker

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 It is a mistake to tie
headcount reductions
to the Lean process.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Stop production so that
production never has to
stop
It is OK to stop production to ferret out
the root causes of defects

Toyota Proverb

Source: DennisPascal. Lean Production Simplified Second Edition. Productivity press, Kaizen Made Easy
n.d.
 Standards are not there mainly
to maintain but as a basis for
improvement.

A standard is not the platform

on which you stand, but a step
on the ladder before the next
one you take
Jon Miller
Co-Founder, Gemba Academy

Zero Waste Japan

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 The critical task for standardized
work is to find that balance
between providing employees
with rigid procedures to follow
and providing the freedom to
innovate and to be creative

Jeffrey Liker

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 we never run away from
our problems or pretend
we don’t notice them.

Akio Toyoda

(2010, February 24). TEXT-Full text of Toyota President Akio Toyoda’s testimony. U.S. Kaizen Made Easy
https://www.reuters.com/article/toyota-testimony-idUKTOE61N04I20100224
 Even though we’ve been
acclimated to the concept of
“voice of the customer,”
companies often believe they
know how to satisfy the
customer without ever asking
what is important to them.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 No matter how good our results
look, there is still waste hidden
in our processes, and we can
never afford to stop looking for
continuous improvement
opportunities.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 The standardized work must be
specific enough to be a useful
guide, yet general enough to
allow for some flexibility.

Jeffrey Liker

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 "Each employee thinks
about what he or she
should do, continuously
making improvements, and
by doing so, makes even
better cars."
Akio Toyoda
President, Toyota Motors

(2010, February 24). Full text of Toyota President Akio Toyoda’s testimony. U.S. Kaizen Made Easy
More To Come ….

Kaizen Made Easy

 The maniacal focus on cost
alone has derailed many
improvement initiatives.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Having no problem is the
biggest problem of All

Taiichi Ohno

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 The people doing the work are in
the best position to improve the
standardized work.

Jeffrey Liker

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 People are entitled to joy
in work.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Six Sigma is a statistical problem-
solving process that fits under the
Lean umbrella.
Rather than competing with Lean,
it should sit alongside all of the
other tools in the Lean toolbox.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 If your KPI indicators have
been meeting expectations
for too long, it should be a
common practice to
purposely raise the bar on
the standard.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 Standardized work can be an
ugly thing in the hands of
control-oriented bureaucrats and
a beautiful thing when it
enables creativity and
continuous improvement.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 The aim of leadership is …
to remove the causes of
failure: to help people to
do a better job with less
effort.
Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 “Don’t let perfect get in the
way of better”
is what Lean practitioners
need to keep in mind.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Every team member has the responsibility to stop the line every time they
see something that is out of standard.
That’s how we put the responsibility for quality in the hands of our team
members.

They feel the responsibility—

they feel the power.
They know they count.

Alex Warren, former Senior V.P., Toyota

Motor Manufacturing, Kentucky

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 A system must have an aim.
Without an aim, there is no
system.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 … avoiding vague talk about
"difficulties" and expressing
problems in a concrete and clear
way make an effective shortcut
to discovering solutions

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 If I were called in to give the
stamp of approval on a Lean
plan, I couldn’t do it if it
incorporated any form of a
push system.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 People always need to feel
challenged, and to even be
pushed a little so that they
will step outside of their
comfort zone.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 Lean manufacturing
dramatically increases the
importance of building
things right the first time.
With very low levels of inventory, there is little
buffer to fall back on in case there is a quality
problem.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Money and time spent for
training will be ineffective
unless inhibitors to good
work are removed.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 It is surprising how easily we
can uncover the causes of
problems starting with a
clean state and rethinking
each premise that we used to
accept unconsciously

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 If you do not understand
standard work, you do not
understand the Toyota
Production System

Chihiro Nakao
Shingijutsu Ltd

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 … the minute you quit
learning is the minute your
value starts going down.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 By continually surfacing
problems and fixing them as
they occur, you eliminate
waste, productivity soars,
and competitors who are running assembly lines flat
out and letting problems accumulate get left in the
dust.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Top management should
publish a resolution that no
one will lose his job for
contribution to quality and
productivity.
Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Management by objectives (MBO)
No matter how effective it may be
to set clear objectives and then
strive to achieve them, bursts of
effort alone won’t do the trick; in
the final analysis, methods must be
improved.

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 kaizen is a healthy
dissatisfaction with the
status quo.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 The big challenge for companies
is leveraging this idea of True
North so that there’s a strong
awareness at the team member
level of the company’s purpose

Mike Hoseus
Former Assistant GM, TMMK

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 The customer is the final
arbiter of how good a job the
company is doing.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 No community need be poor
if it has people and good
management. No country
need be poor if it has
people and good
management.
Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 It's the easiest thing in the
world to argue logically that
something is impossible.

Much more difficult is to ask

how something
might be accomplished
Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 kaizen dictates that even
though we will always strive
for perfection, we will never
reach a perfect state.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Policies didn’t “come out of the
blue” at Toyota – we worked
very hard to keep everybody on
the same page regardless of
people’s level in the
organization.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 The voice of the customer
must be driven through every
process from design to
manufacturing.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Where there is fear you do
not get honest figures.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 The Same as Yesterday
Isn’t Good Enough

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 When we say “everybody
matters,” we really mean it,
and we never give up on
people and their
development.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 Visual control at the worksite
should make it clear at a
glance what the standard is
and if anything is out of
standard.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 A company could put a top man
at every position and be
swallowed by a competitor with
people only half as good, but
who are working together.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 When the problem is
clearly understood,
improvement is possible.

Taiichi Ohno

Source: Ohno, T. Toyota production system: Beyond large-scale production. Productivity Kaizen Made Easy
Press.
 Robust, high-performing
daily management systems
are fundamental to the
success of strategy
deployment.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 You can make a lot of
money… But the legacy that
you leave is the impact you
have on people. Money can’t
buy the kind of satisfaction
that this brings.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 Automation applied to an
inefficient operation will
magnify the inefficiency.

Bill Gates

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Defects are not free. Somebody
makes them, and gets paid for
making them.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 There is no magic method.
Rather, a total management
system is needed … to best
enhance creativity and
fruitfulness, to utilize facilities
and machines well, and to
eliminate all waste.

Taiichi Ohno

Source: Ohno, T. Toyota production system: Beyond large-scale production. Productivity Kaizen Made Easy
Press.
 When a breakthrough is
achieved, a standardized process
should be put in place for it to
become a sustainable,
repeatable competitive
advantage
Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Toyota is not interested in
being trendy and making
adoption of new technology
an end unto itself.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Fear invites wrong figures.
To keep his job, anyone may present to
his boss only good news.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 The Toyota production system
and its basic structure was
realized because there were
always clear purposes and
needs

Taiichi Ohno

Source: Ohno, T. Toyota production system: Beyond large-scale production. Productivity Kaizen Made Easy
Press.
 Sustainable results that combat
flatlining can only be achieved
via an enterprise focus that has
hands-on involvement from
senior leadership.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Any information technology
must meet the acid test of
supporting people and
processes and prove it adds
value before it is
implemented broadly.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Any information technology
must meet the acid test of
supporting people and
processes and prove it adds
value before it is
implemented broadly.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Top management should
publish a resolution that no
one will lose his job for
contribution to quality and
productivity.
Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Value Stream Mapping
Tutorial

Toyota Way Principles

Summary Videos

More To Come ….

One-Minute Lessons

Kaizen Made Easy

 There is no waste in
business more terrible
than overproduction.

Taiichi Ohno

Source: Ohno, T. Toyota production system: Beyond large-scale production. Productivity Kaizen Made Easy
Press.
 You can’t make the
transition to Lean unless the
management team acts as
one.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 People are entitled to joy
in work.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 By asking why five times and
answering it each time, we can get
to the real cause of the problem,
which is often hidden behind more
obvious symptoms.

Taiichi Ohno

Source: Ohno, T. Toyota production system: Beyond large-scale production. Productivity Kaizen Made Easy
Press.
 While leaders must understand all forms
of waste so they can actively take a role in
eliminating waste,

they must be attuned to the fact

that they are often the direct
cause of mura and muri.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
One-Minute Lessons! .

More To Come ….

Kaizen Made Easy

 Value Stream Mapping Made
Easy Course

Step-by-Step Guide
As-Is Value Stream Principles of a Lean Future Value Stream
to Value Stream
Mapping Value Stream Map
Mapping

Kaizen Made Easy

 Toyota does not go shopping
for “superstar” CEOs and
presidents because its
leaders must live and
thoroughly understand the
Toyota culture.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 A leader is a coach, not a
judge.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 True efficiency improvement
comes when we produce zero
waste and bring the percentage of
work to 100 percent.

Taiichi Ohno

Source: Ohno, T. Toyota production system: Beyond large-scale production. Productivity Kaizen Made Easy
Press.
 Companies need to get away from
ingrained dysfunctional behaviors
across the board in order to
achieve lasting transformations

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Job titles are unimportant.
In the end, the people who
know the gemba are the most
respected.

Akio Toyoda
President of Toyota Motor
Corporation.

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles from Kaizen Made Easy
the World's Greatest Manufacturer. McGraw-Hill Education.
 Cease dependence on
inspection to achieve
quality.
Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 For Toyota, how you arrive at
the decision is as important
as the results of the decision.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 Aligning your Lean
transformation with strategy
is essential in keeping your
efforts from flatlining over
long periods of time.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 The first step in improvement
is dissatisfaction with the
status quo

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 Toyota’s famous production
system makes great cars—
and with them great
managers.

Steven J. Spear

Source: Steven J. Spear, Learning to Lead at Toyota, HBR Kaizen Made Easy
 Eliminate the need for
inspection on a mass basis by
building quality into the
product in the first place.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Toyota leaders are taught
that team members are
rarely to blame for an error,
but rather there is usually
something about the system
that allowed the error to
occur.
Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 We will never be experts
at everything, so we all
have to be willing and
able to learn constantly.

Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.
 Toyota’s real achievement is not
merely the creation and use of the
tools themselves; it is in making
all its work a series of nested,
ongoing experiments

Steven J. Spear

Source: Steven J. Spear, Learning to Lead at Toyota, HBR Kaizen Made Easy
 “Yes, excessive automation at
Tesla was a mistake. To be
precise, my mistake. Humans
are underrated.”

Elon Musk

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 Thank you♥
Continuous Improvement Enthusiasts

#KME_Collections #KME_Quotes #KME_Collections CI Tutorials

CI PODCASTS CI QUOTES CI WEBINARS YOUTUBE
COLLECTIONS COLLECTIONS CHANNEL

Kaizen Made Easy

 Robust, high-performing
daily management systems
are fundamental to the
success of strategy
deployment.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 The greatest waste is waste
we don't' see.

Shigeo Shingo

Source: Shingo, S. and Dillon, The Sayings Of Shigeo Shingo. Kaizen Made Easy
 It is not enough to do your
best; you must know what to
do, and then do your best.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Toyota Production System
(TPS) is a system of nested
experiments through which
operations are constantly
improved.

Steven J. Spear

Source: Steven J. Spear, Learning to Lead at Toyota, HBR Kaizen Made Easy
 It is leaders who model the
cultural norms and values
and encourage adoption of
the deeply held beliefs by
others through their
consistent example.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 Quality starts at the top
because leaders are
responsible for the design of
the system.

Mark Graban

Source: Linkedin - bit.ly/3w7xrHK Kaizen Made Easy

 Leaders must have the
courage to challenge their
organization to stretch their
thinking when setting
breakthrough objectives.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 It is impossible to improve
any process until it is
standardized.

Masaki Imai

Zero Waste Japan

Source: LIKER, JEFFREY K. TOYOTA WAY: 14 Management Principles from the World's Kaizen Made Easy
Greatest Manufacturer. S.l.: MCGRAW-HILL EDUCATION.
 A bad system will beat a
good person every time.

Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Toyota Production System
(TPS) is a system of nested
experiments through which
operations are constantly
improved.

Steven J. Spear

Source: Steven J. Spear, Learning to Lead at Toyota, HBR Kaizen Made Easy
 One way to understand what
a company values in its
leaders is to look at its
performance appraisal
system.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 When a breakthrough is
achieved, a standardized
process should be put in place
for it to become a sustainable,
repeatable competitive
advantage.
Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 Becoming satisfied with
the way things are is the
first step backward

Jon Miller
Co-Founder, Gemba Academy

Source: Tracey Richardson, and Ernie Richardson. The Toyota Engagement Equation How to Kaizen Made Easy
Understand and Implement Continuous Improvement Thinking in Any Organization.
 We cannot rely on mass
inspection to improve
quality
Deming, W. Edwards

Source: deming.org/quotes Kaizen Made Easy

 Direct observation is
essential, and no combination
of indirect methods, however
clever, can possibly take its
place.

Steven J. Spear

Source: Steven J. Spear, Learning to Lead at Toyota, HBR Kaizen Made Easy
 Toyota’s assumption is that if you
make teamwork the foundation of
the company and develop strong
leaders, individual performers will
give their hearts and souls to
contribute to the team and make
the company successful.

Jeffrey Liker

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 Sustainable results that combat
flatlining can only be achieved
via an enterprise focus that has
hands-on involvement from
senior leadership.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 It is a mistake to tie
headcount reductions
to the Lean process.

Mark DeLuzio

Source: DeLuzio, M. C. (2020). Flatlined why lean transformations fail and what to do Kaizen Made Easy
about it. Routledge.
 “Yes, excessive automation at
Tesla was a mistake. To be
precise, my mistake. Humans
are underrated.”

Elon Musk

Source: Jeffrey Liker The Toyota Way, Second Edition: 14 Management Principles Kaizen Made Easy
from the World's Greatest Manufacturer. McGraw-Hill Education.
 Never allow yourself to
move faster than the facts
you confirm at the
gemba, and never let
down your guard against
the dangers of
assumptions.
Tracey & Ernie Richardson

Source: Richardson, Tracey S., and Ernie Richardson. The Toyota Engagement Equation How Kaizen Made Easy
to Understand and Implement Continuous Improvement Thinking in Any Organization.