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Acca Query

The document is a chat transcript between a student named Rajat and ACCA representatives Vera and Aparna regarding an inactive ACCA account. Vera initially verifies Rajat's identity before transferring him to Aparna, who acknowledges the issue with the registration application and promises to follow up within 24 hours. The chat ends with Aparna thanking Rajat for his patience and closing the conversation.

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Rajat ki vines
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14 views2 pages

Acca Query

The document is a chat transcript between a student named Rajat and ACCA representatives Vera and Aparna regarding an inactive ACCA account. Vera initially verifies Rajat's identity before transferring him to Aparna, who acknowledges the issue with the registration application and promises to follow up within 24 hours. The chat ends with Aparna thanking Rajat for his patience and closing the conversation.

Uploaded by

Rajat ki vines
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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7/19/24, 12:37 PM Contact us student

Disconnected

Fri 19 Jul, 12:24

Vera
Hi, my name is Vera. Please give me a moment to look into your request.

Vera
I will pass you through to our contact centre team to help with this, but before I can do that I'll need to ask you a
few security questions to confirm your identity.

Please provide answers exactly as they are saved in your MyACCA account.

Vera
Please confirm your MyACCA ID:

6205241

Vera
Please confirm your date of birth
(use DD/MM/YYYY format):

21/02/2003

Vera
Thank you. Please wait while I transfer you to an agent...

Vera
OK, I'm transferring you now.

Vera has left the chat.

Aparna
Hi, my name is Aparna. Please give me a moment to look into your request.

Sure

Hello

Is there any update ?

Aparna
Hello Rajat.

hello

Aparna
How can I assist you today?

I registered for ACCA and my account is not active till now

Aparna
I will assist you with the query.

Aparna
Allow me some time to review your account.

sure

Aparna
Thank you for being online.

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7/19/24, 12:37 PM Contact us student

Aparna
I am sorry that you haven't received any update on your registration application.

Aparna
We will be glad to have you with ACCA.

Aparna
I will raise this with our relevant team regarding your registration application.

Aparna
Therefore, I would request you to please allow me 24 hours.

Aparna
Once, I receive any update from the team, I will contact you on your registered email address.

Aparna
Meanwhile, I appreciate your patience.

Aparna
Are we still connected?

Aparna
I haven’t had a response from you so I’m going to close the chat. If you need more help, please click on the chat
button again.

Aparna
Thanks for contacting ACCA.
Have a good day.

Aparna has disconnected.

System
Would you like the chat transcript to be sent to the printer?

[Link] 2/2

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