A1: Introduction

I started my position as customer service manager at Corollary Marketing Inc. The appointment
as customer service manager brings me great honor and enthusiasm to meet this top-tier team.
One of Corollary Marketing Inc.’s core values, which guides my leadership philosophy, is
Integrity (Corollary Marketing Inc., n.d.). The foundation of trust and ethical behavior and
transparency emerges from integrity which exists beyond being a mere value. I will maintain
integrity as our team provides outstanding service by upholding the organization's established
standards.

My leadership style derives from the VIA Character Strengths Survey results which have
revealed my individual strengths. Honesty combined with self-regulation and teamwork remain
my strongest traits because they perfectly match the core values of Corollary Marketing Inc. The
combination of these strengths will enable me to develop a workspace which enables everyone
to feel respected empowered and valuable for maximum contribution.

I am excited to collaborate with the team throughout the next few weeks and months in order
to establish a unified and results-oriented empathetic workforce. Through collective effort we
will use emotional intelligence to support the company values while building stronger
relationships which leads to outstanding customer and organizational outcomes. This document
shows how we will integrate emotional intelligence into daily practice along with instructions to
build a caring work environment that promotes respect and ongoing development.

A2: Self-Awareness

Accurate self-assessment stands as the vital element of self-awareness which enables effective
leadership according to my belief. Through accurate self-assessment leaders can identify their
abilities as well as their shortcomings and developmental needs (Goleman, 1995). My VIA
Character Strengths Survey shows honesty as my dominant strength which matches directly
with the organizational value of integrity. My goal is to establish an open atmosphere where
people can share their strengths and weaknesses by openly recognizing my own attributes and
boundaries. As a group we must cultivate an environment based on openness so feedback
becomes essential and continual enhancement becomes normal practice.

The awareness of oneself holds critical importance in leadership positions since leaders can
better match their fundamental beliefs with business targets. Leadership experts Goleman
(1995) explains that leaders with clear self-awareness skills effectively handle stress and develop
trust and motivate others. I will demonstrate reliable self-assessment to motivate team
members toward assessing their work and discovering development possibilities.

A3: Self-Management
During our daily work interactions I motivate everyone to practice emotional self-control which
belongs to the self-management domain. People who practice emotional self-control can
identify their feelings while handling them in productive ways during demanding circumstances
(Brackett & Rivers, 2014). The act of staying composed in demanding situations allows us to
think carefully before speaking instead of making hasty reactions. My VIA survey result of self-
regulation strength will help me demonstrate this behavior. Maintaining composure during
stressful times enables us to make decisions that both reason and the organizational values can
support.

The ability to control emotions serves dual purposes because it helps individuals as well as team
members work together effectively. Leaders with excellent emotional self-control abilities show
superior capabilities to reduce tensions between team members while keeping tasks aligned
and building productive workplace cultures according to Brackett and Rivers (2014). This ability
will serve us well when dealing with customer service challenges that require us to surpass
client expectations.

A4: Social Awareness

People need social awareness skills to practice empathy properly in their everyday interpersonal
relationships. Empathy requires leaders to understand how others feel and see the world
through their eyes according to Goleman (1995). Our team needs to listen actively to customers
and colleagues because this practice enables us to deliver helpful solutions and support. The
unconscious bias occasionally makes it difficult for us to develop complete empathy and take
ethical decisions.

A4a: Unconscious Bias

Unconscious biases affect ethical decision-making processes because they lead people to
dismiss essential information while also developing biased judgments about others. Our biases
tend to create unintentional preferences toward specific customers or teammates resulting in
breakdowns of equality and confidence between team members. Our organization will establish
blind assessment procedures together with ongoing training about diversity and inclusion to
minimize this impact. Our continuous efforts will keep us alert while maintaining activities that
support the company's dedication to respect and fairness according to Banaji and Greenwald
(2016).

A4b: Cognitive Bias

Cognitive biases consist of two main categories which include:

1. The human tendency to filter information which supports previously held beliefs until
stopping point is known as Confirmation Bias.
The example shows how one might incorrectly link customer dissatisfaction to frustration
through hearing their voice without grasping their real issues.

2. People exhibit Anchoring Bias when they let the first information (anchor) they
encounter shape their entire decision-making process.

• Example : Focusing solely on the initial complaint a customer raises, rather than
exploring other potential issues.

A5: Relationship Management

Teamwork represents the core foundation of relationship management according to my

Creating a Culture of Care

My approach to build team care includes maintaining open communication channels while
showing mutual respect for all members together with acknowledging their individual work
contributions. The mission will succeed from maintaining consistent team communication
combined with dedicated professional development initiatives along with organizational social
activities. Showing genuine interest in personal and professional development of each team
member helps us establish trust which in turn enhances team performance (Edmondson, 2012).

A6: Emotional Intelligence and Team Effectiveness

The efficient operation of our team depends on emotional intelligence because it helps
members overcome obstacles and talk to each other successfully and support strong
interpersonal connections. We will achieve harmonious goal achievement through the vital
implementation of relationship management as a domain. Emotional intelligence enables us to
use it for conflict resolution and motivation which will boost team cohesion and productivity
(Goleman, 1995).

Conclusion

Ultimately, the road forward is brimming with chances for our team to develop, create, and
succeed. Focusing on the four areas of emotional intelligence—self-awareness, self-
management, social awareness, and relationship management—helps us to build a workplace
culture that reflects the values of Corollary Marketing Inc. and distinguishes us as customer
service leaders. Every one of these areas is essential to make sure we stay in line with our
common goal of excellence, integrity, and respect. Accurate self-assessment will help us to
better understand our personal strengths and development opportunities, therefore
empowering us to lead with humility and genuineness. Practicing emotional self-control will
help us to approach difficulties with calm and clarity, so guiding our decisions by reason and
integrity. Social awareness will help us to practice empathy and identify unconscious prejudices,
therefore creating an inclusive environment in which every voice is heard and appreciated.
Ultimately, by means of efficient relationship management, we will create a culture of care,
cooperation, and mutual support, so empowering every team member to flourish on a personal
and professional level. Recognizing emotional intelligence and maintaining the principles of
Corollary Marketing Inc. will help us not only to satisfy but to surpass the expectations of our
clients and stakeholders. We will build a legacy of trust, empathy and outstanding together that
characterizes our team and fortifies our company.