FIVERR TERMS AND CONDITIONS
1. General Overview
Fiverr is an online marketplace for buying and selling digital services.
By using the site, you agree to Fiverr’s Terms of Service, Payment Terms, Community
Standards, and Privacy Policy.
You must be 18+ to use Fiverr. Users aged 13–17 may only use it under a
parent/guardian’s account.
Fiverr is unavailable to users under sanctions or trade restrictions.
2. Key Roles
Buyers → purchase services.
Sellers/Freelancers → offer services (“Gigs”).
Gigs → services Sellers post for Buyers to order.
Custom Offers → tailored service proposals for Buyers.
Hourly Contracts → time-based agreements with weekly reporting.
Fiverr Go → AI-powered tools for Sellers (AI models & virtual assistants).
3. Accounts & Payments
Only registered users can buy or sell.
Sellers set their own prices (minimum $5 for Gigs or $7.25/hour for hourly work).
Buyers pay Fiverr in advance.
Payments & fees follow Fiverr’s Payment Terms.
All payments must be done within Fiverr (no external payments allowed).
4. Buyers’ Rights
Buyers get full rights to delivered work unless otherwise stated.
Some services may charge extra for commercial use licenses.
Fiverr can use published works for marketing & promotion.
5. Sellers’ Rules
Sellers create Gigs and must deliver them as described.
Gigs can include Gig Extras, Packages, Subscriptions, and Milestones.
Sellers’ ratings and account levels depend on performance and reviews.
Low-quality services, frequent cancellations, or violations can lead to account
suspension.
Business Sellers may need to provide ID, trade registration, and compliance
documents.
Sellers are encouraged to have liability insurance.
6. Pro Freelancers
Pro Sellers are vetted professionals with higher standards.
Fiverr regularly reviews Pro Sellers; poor performance may remove Pro status.
7. Prohibited Gigs
Fiverr removes Gigs that:
Offer illegal, fraudulent, or copyright-infringing services
Include adult, obscene, or violent content
Mislead Buyers or resell restricted goods
Provide academic work on behalf of Buyers
Deliver low-quality or deceptive services
8. Hourly Contracts
Sellers report hours weekly; unreported hours are unpaid.
Buyers pay weekly for approved hours.
Either party can end or pause contracts with 24-hour notice.
9. Physical Deliveries
Some services include physical shipping (arts, crafts, collectibles).
Sellers handle shipping & costs; Fiverr isn’t responsible for shipping issues.
10. Stock Media
Sellers may use licensed images/music (e.g., from Shutterstock) in Gigs.
Stock Media is for one-time use within a project and can’t be reused or resold.
11. Arbitration & Legal
US users must resolve disputes via arbitration and waive class-action rights.
Fiverr may suspend or remove accounts for Terms violations.
In short: Fiverr connects Buyers & Sellers for digital services. Users must follow Fiverr’s rules
on accounts, payments, content, and quality. Fiverr enforces policies to maintain trust and may
suspend violators.
5. Buyers
Payments must only be made through Fiverr—no external payment methods allowed.
Fiverr may use completed work (e.g., logo designs) for marketing and promotional
purposes.
Buyers are responsible for ensuring any AI-generated content fits their needs and
follows Fiverr’s Community Standards.
Funds used to purchase orders must come from legal sources.
6. Orders
Order Creation: Orders are created after payment confirmation. AI model orders
complete upon download or after 24 hours.
Completion Rules: Orders auto-complete after set timeframes if Buyers don’t respond
(3–8 days depending on order type).
Milestones & Subscriptions: Buyers can accept milestones, continue, or stop future
ones. Gig subscriptions auto-renew unless canceled.
Local Services: Fiverr isn’t responsible for in-person service risks—Buyers should have
proper insurance.
Revisions & Delivery: Sellers must meet deadlines and provide correct deliverables.
Misuse of the “Deliver Work” button can lead to penalties. Buyers can request revisions
if requirements aren’t met.
6.3 Reviews
Reviews must be from legitimate orders. Misuse, fake orders, or review manipulation
may lead to suspension.
Sellers can’t withhold delivery to gain positive reviews.
Reviews become public after completion and aren’t removed unless they violate
Fiverr’s Terms.
7. Fiverr Go (AI Services)
Buyers can generate content via AI models with daily usage limits.
AI content may not be unique; Fiverr doesn’t guarantee accuracy.
Ownership: Buyers own the AI-generated delivery after full payment, but similar content
may be given to others.
Buyers are responsible for ensuring legal and proper use of AI-generated content.
8. Fiverr Logo Maker
Sellers offer original logo designs for Buyers to customize.
Buyers get a commercial use license, but Sellers retain ownership of the base logo
design.
Reselling logo designs is forbidden, and Fiverr may limit or remove infringing content.
9. User Conduct & Protection
Users must communicate and exchange files only on Fiverr.
Prohibited behaviors:
o Sharing personal contact info to bypass Fiverr
o Rude/abusive language, harassment, discrimination, or hate speech
o Fraud, phishing, spam, fake accounts, multiple accounts for abuse
o Selling or transferring Fiverr accounts
o Adult/pornographic content, unlawful services, IP violations
Fiverr may warn, suspend, or permanently disable accounts for violations.
Disputes & Moderation
Fiverr encourages resolving disputes via the Resolution Center; otherwise, Customer
Support can intervene.
Fiverr may moderate content and take action if violations are found.
Users in the EU can escalate unresolved disputes to an external settlement body, but
Fiverr isn’t bound by its decisions.
Ownership & Site Restrictions
Fiverr owns all site content, design, and intellectual property.
Users can’t copy, reverse-engineer, scrape, or misuse the platform’s technology.
Feedback given to Fiverr becomes Fiverr’s exclusive property.
Confidentiality
Sellers must keep Buyers’ information confidential, use it only for delivering services,
and not share or reproduce it without permission.
10. User Generated Content (UGC)
UGC is content uploaded by users (buyers or sellers). Fiverr does not pre-screen it for
appropriateness, copyright, or other violations.
Users are solely responsible for ensuring they have the legal rights to upload/use content.
Violating content can be reported and removed.
Fiverr is not responsible for the quality of services, even from top-rated sellers.
Sellers must have the rights/licenses to sell services and must comply with advertising
platform rules.
Repeat infringers may have accounts terminated.
11. Ownership
When a buyer pays for a service, they generally get full intellectual property (IP) rights
unless otherwise stated.
Sellers waive moral rights and transfer copyright upon full payment.
Some services require Commercial Use Licenses for business purposes.
Voice Over Gigs:
o Basic rights = personal, non-commercial use.
o Commercial Rights = use for business (but not paid ads).
o Full Broadcast Rights = for TV, radio, or paid internet ads.
AI-generated content and stock media follow specific license rules.
Fiverr may use user-generated gig content for marketing without extra payment.
12. Disclaimer of Warranties
Fiverr provides services “as is” with no guarantees on accuracy, security, reliability, or
quality.
No warranty is given beyond what is required by law.
13. Machine Translation
Some content may be automatically translated (e.g., by Google).
Automated translations aren’t guaranteed accurate. The English version is the official
legal text.
14. Limitation of Liability
Fiverr is not liable for damages (direct, indirect, or consequential) unless required by law.
Losses like profit, business, goodwill, or data are not Fiverr’s responsibility.
15. Account Deactivation/Disabling
Fiverr may disable accounts for rule violations or inappropriate use.
Disabled accounts cannot buy/sell.
Users can deactivate their accounts but must still fulfill pending payments.
16. Security Features
Users can enable security features for account protection.
Fiverr may require verification of account ownership.
17. Disputes with Fiverr (U.S. Users)
Binding arbitration is required for most disputes (not court).
No class actions or jury trials allowed.
Arbitration takes place under AAA rules, usually in New York.
Small claims court may apply for very small cases.
Users can opt out of arbitration within 30 days of agreeing to the terms.
18. General Terms
Fiverr can change terms anytime. Using the site after changes means acceptance.
U.S. residents are governed by New York law.
Users agree to indemnify Fiverr against claims caused by their actions/content.
If any part of the terms is invalid, the rest still apply.
Fiverr can assign its rights without notice; users cannot assign theirs without Fiverr’s
consent.
The terms form the entire agreement between users and Fiverr.
English is the official language of the terms.
