DECLARATION

This project is submitted to JK Paper Mills, Jaykaypur, Rayagada, Odisha in partial

………………………………………….

Y. Nitish Kumar

AAR Mahaveer Engineering College (JNTUH)

Hyderabad
ACCEPTANCE
 Acknowledgement
First of all i am grateful to The Almighty for making me eligible to complete this project.
Then I would like to thank my honorable supervisor Ms. Fahima Tabassum, Associate
Professor, JK Paper Mills. I am extremely grateful and indebted to her for her expert,
sincere and valuable guidance and encouragement.
The project IT Help Desk has been built under the supervision of JK Paper Mills. It has
been a pleasure working for this project as I have learned many new things while doing
this project which were unknown to me. This has helped to widen my views and horizon
of knowledge. Hence i adage reach this far. I would like to express my profound
gratitude to all of the members of IT Department for their motivation, enthusiasm,
encouragement and immense knowledge. Without their co-operation it would have been
a hard task for me to complete this Project. These people have provided immense
amount of support and assistance to me while completing this project and without their
guidance I would not have reach this far.
And I am going to take this opportunity to record my sincere thanks to course
coordinator and support staffs of IT for sparing their valuable time for my project.
Last but not least, I would like to thank to my family for their unconditional support and
without their moral support I would not have come this far.
 Abstract
Today’s world is more focused on employee-centric organization and all business
organizations tries to make a win-win relationship with their employees. Without
employee satisfaction it is very difficult to be the not only a profitable organization but
also a great organization.
Employee complain monitoring and management is the big challenge of any
organization. Here, the solutions I prepare will present as a software named IT Help
Desk comes with the complete complain management solution for any types of
organizations. In some countries unfortunately most of the organization’s complaint
management system is traditional. This helpdesk can overcome the barriers of
traditional employee/user complain management system by easy accessing the user
information, complain and resolution.
To be a successful Organization and to maintain the position problem management is
fundamental. Many organizations now have branch concept and maintaining global
offices, so it is really a badly need to monitor and resolve the workers complain along
with internal support activities to all over the world.
It’s very vital for any business or services that the information must be accurate and
updated. But in manual system it is usually very difficult because it has large number of
drawbacks. This documentation will present software development process of IT
Helpdesk. In designing and developing this project Enterprise Architect is used as a
modeling tool. EA practiced here considering that it will provide better understanding of
requirements, clear design, and more maintainable systems.
The programming language or front-end tool used here is Node-JS, CSS, JS and
database or back-end used here is MySQL and Python. Unified Modeling Language will
be used to analyze current system procedures and problems’ requirements, design a
logical solution to the problems, and then implement the result through programming
language and database.
My approaches allow the same concepts and notation to be used throughout the entire
software development process.
 Objectives
IT Helpdesk is a part of user relationship management that refers to practices,
strategies and technologies that companies use to manage and analyze problems
interactions and data throughout the user lifecycle, with the goal of improving user
service relationships and assisting in user retention and driving sales growth.
IT Helpdesk software consolidates employee information and issues into a single
database so administration can more easily access and manage it.
Establish a unified platform for logging, tracking, and resolving IT-related issues.
Minimize disruptions to operations by ensuring timely resolution of IT issues.
Enhance employee satisfaction through efficient and transparent IT support.
Implement analytics to monitor performance and identify recurring issues.
Design a system that supports JK Paper Mills’ growing operations, including recent
expansions.

IT Helpdesk compile user data across different channels -- or points of contact between
the employee and the company -- which could include the company's website,
telephone, live chat, direct mail, marketing materials and social media. IT HELPDESK
systems can also give administration-facing staff detailed information on employees'
personal information.
Over time, many additional functions have been added to IT HELPDESK systems to
make it more useful. Some of these functions include
Few main objectives are-
- IT HELPDESK designed to reduce tedious aspects of a support staff's job. Various
software tools that integrate with the agent's desktop tools can handle employee
requests in order to cut down on the time of calls and to simplify employee service
processes.
- Geolocation technology, or location-based services can use by IT HELPDESK systems
include technology that can create geographic support activity based on employees'
physical locations, sometimes integrating with popular location-based GPS apps.
Geolocation technology can also be used as a networking or contact management tool
in order to find sales prospects based on a location.
- IT HELPDESK systems help businesses optimize processes by streamlining mundane
workloads,
enabling employees to focus on creative and more high-level tasks.
- Repetitive support activity can be tracked through IT HELPDESK, enabling support
teams to input,
track and analyze data in one place.
- Analytics in IT HELPDESK help create better employee satisfaction rates by analyzing
user data.