Lesson 01 Learning Objectives

Meeting
After completing this lesson, you will be able to…
- introduce yourself or someone else.
- ask and answer questions when meeting a person for

New People


the first time.

OVERVIEW
□ Warm Up Activities
□ Useful Expressions
□ Dialogue
□ Language Practice
□ Business Basics
□ Role Plays
□ Discussion
□ One Point Lesson
□ Business Skills
□ Business Manner & Etiquette

1. Warm Up Activities
A Discuss the following questions with a partner.
1. When you meet new people at work, do you usually bow or
Useful Expressions

shake hands?
2. When you give your business card, do you give it with two A When you are introducing yourself / someone else

hands or with one hand? ⓐ Nice to meet you. I’m Jerry.
ⓑ I'm Susan. It's nice to meet you, too!
3. What kind of questions do you ask to get to know someone at work?

ⓐ I don’t think we’ve met. My name is Jerry.
ⓑ Hi, Jerry! I'm George.
B Today’s situation ⓐ Janette, this is Mike. Mike, this is Janette.

Look at the situation and role play with your classmates. ⓑ I'm happy to finally meet you.
ⓐ Tom, I’d like you to meet my co-worker, James.
“What if you have to introduce someone?” ⓑ So glad to meet you James. You can call me Tommy.
ⓐ I’ll introduce you around the office.
There are three people listed below.
Mr. Miller needs to introduce Ms. Jones to Mr. Smith. ⓑ Thank you for your kindness.
●
ⓐ Mr. Miller B When you cannot remember someone's name
●
ⓑ Ms. Jones (a new Managing Director of Sales) * Excuse me. I didn’t catch your name.

Would you please repeat your name?
●
ⓒ Mr. Smith
(a Chief Technology Officer) * May I have your name again?

* Could you spell your first name?

That will help me pronounce it better.
 LESSON 01 / Meeting New People 11

2. Dialogue Read the dialogue and answer the questions with a partner.

Introductions
Mr. Miller Hello,
 Mr. Smith. I would like to introduce you to our Comprehension Questions
new Managing Director of Sales. This is, Ms. Jones. Ms. Q1. Who is the CTO?
Jones, I would like to introduce you to our CTO, Mr. Q2. Who is the new MD of Sales?
Smith. Q3. Who is making the
introductions?
Ms. Jones Hello, Mr. Smith. It’s a pleasure to meet you. Q4. When will Ms. Jones and
Mr. Smith meet next?
Mr. Smith Hello, Ms. Jones. The pleasure’s all mine.

Mr. Miller M
 s. Jones has extensive experience in IT Sales. She has
worked with many successful start-ups.

Mr. Smith I mpressive. Looking forward to collaborating with you to

help our bottom line.

Ms. Jones A
 bsolutely. I would like to hit the ground running by
understanding the target demographics.

Mr. Smith Great. I will see you at our next strategy meeting.

3. Language Practice
A Chunks & Chew
Complete the sentences with the appropriate words and expressions from the dialogue.

① He has in teaching American Literature.

extensive experience
bottom line ② We are missing our due to a lack of proper advertising.

targeted demographics ③ Our has tripled from strong sales this year.
collaborating with ④ I enjoy our team to come up with new product designs.
hit the ground running
⑤ The sales team by understanding the targeted market.

B Key Patterns
Here are some key patterns that you can use when introducing someone.

① It is to meet you. ② Looking forward to . ③ I would like .

·an honor ·learning a lot from you ·to introduce myself
·a pleasure ·working with you ·to introduce you to our team members
·nice ·collaborating with you ·to work for your company
·great ·getting to know you better ·you to meet my co-worker, Jane
12 Business Basics

A. Understanding Corporate Hierarchy B. Who is the most important person there?

The highest level officers in a company or When you have to introduce two people to each
corporation are C-level. other, you should consider who the more important
person is. Suppose that Peter Smith is a client of
·CEO, Chief Executive Officer
your company, and Kelly Clark is a co-worker.
·CEM, Chief Executive Manager for US LLC
(limited liability corporation) e.g.
·COO, Chief Operations Officer, or CPO, Chief
“Mr. Peter Smith, I’d like to introduce you to
Program Officer (government) Kelly Clark, our West-coast manager. (Looking
·CFO, Chief Financial Officer at Kelly Clark) Mr. Smith is our new client and
·CTO, Chief Technology Officer it’s his first time in San Diego.”

4. Role Plays
Read each situation and role play with your partner.

01 Situation 02 Situation 03 Situation

Y ou are the leader of the marketing You have a meeting with your At a conference, you meet Jeff Hancock
department and have a new staff client. You visit the office with a new who is a client of your company and
member. Now introduce him/her to colleague who joined a few months Jack Wood, one of your co-workers. You
the other leaders of the company. ago. You need to introduce your want to introduce them to each other.
colleague to the client and vice versa.

5. Discussion
Discuss the following questions in detail.

1. 
What is considered appropriate to ask when meeting a new colleague for the very first time? What is regarded as inappropriate?
2. When meeting a colleague for the first time, what do you consider?
3. How do you treat superiors versus subordinates in your office when greeting them?
4. Does age play a factor when greeting colleagues?

Collaboration vs. Cooperation

Collaboration comes from the verb “collaborate,” which
means “to work in partnership with someone on the same
“The police were grateful to the
x public for their collaboration.”
task.” When collaborating, people work together on a single
shared goal, like an orchestra, which follows a script everyone
has agreed upon, while each musician plays his or her part
“The police were grateful to the not for its own sake but to help make something bigger.
o public for their cooperation.” Meanwhile, cooperation comes from the verb “cooperate,”
which means “to be willing to help someone to achieve
something; be helpful.”
 LESSON 01 / Meeting New People 13

6. Business Skills - Showing Interest

Learn how to show your interest in the conversation and

B.
continue it effectively.
Change the conversation by adding questions or
comments to their short answers.

A. Read the dialogue and discuss the problem.

Rick Hello. Where are you from?

Debbie I’m from New York.

Situation: Rick takes part in an international conference
as a representative of his company. He sees Debbie and Rick
decides he would like to get to know her.
What made you come to the conference?
Rick Hello. Where are you from? Debbie To work.
Debbie I’m from New York.
Rick
Rick What made you come to the conference?
To work. Oh, which company do you work for?
Debbie
Rick Oh, which company do you work for? Debbie IT company.
Debbie IT company.
Rick How long do you plan to stay here?
Just two weeks. Rick
Debbie
Rick When did you get here? How long do you plan to stay here?
Debbie A week ago. Debbie Just two weeks.
Rick
What’s the problem?
When did you get here?

Debbie A week ago.

Wrapping
Up!

Business Manner ▶ 3 new words from this lesson

& Etiquette
The Proper Handshake

Handshakes are the universally accepted business greeting. You

could be judged by the quality of your handshake. The following ▶ 3 new expressions from this lesson
are guidelines to having a good handshake.

• Maintain eye contact

• Keep the handshake firm but painless
• Hold the handshake about three seconds
• Give only two or three pumps
• Start and stop crisply ▶ 3 things to remember
• Do not shake hands through the entire introduction
• Keep your fingers together and your thumb up
• Slide the web of your hand all the way to the web of the
other person's hand. Otherwise, he or she ends up shaking
hands with your fingers.