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HDFC Bank Credit Email

Credit counselling helps individuals manage debt without resorting to bankruptcy by providing education on credit, budgeting, and financial management. Credit counsellors, typically bank officers, work with customers to create personalized debt management plans at no cost. Customers can initiate contact through a form on the bank's website, and a counsellor will respond within 48 hours.

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135 views1 page

HDFC Bank Credit Email

Credit counselling helps individuals manage debt without resorting to bankruptcy by providing education on credit, budgeting, and financial management. Credit counsellors, typically bank officers, work with customers to create personalized debt management plans at no cost. Customers can initiate contact through a form on the bank's website, and a counsellor will respond within 48 hours.

Uploaded by

aniketmg
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

CREDIT COUNSELLING

What is “Credit Counselling”?

Credit Counselling can be defined as counselling that explores the possibility of repaying debts
outside bankruptcy and educates the debtor about credit, budgeting, and financial management.

It serves three purposes,

 It examines the ways to solve current financial problems


 By educating about the cost of misusing a credit
 It encourages the distressed people to access the formal financial system

What is the role of Credit Counsellor?

Credit counselling executives are bank officers or retired bankers appointed by bank. They engage
with Customers to work out individual debt management plans for resolving their unmanageable
debt portfolio, understand their issues related to finances and repayment. They analyse the matter
empathetically by getting to understand the loan liabilities, income stream, capacity to service the
future instalments and to work out Debt Management Plans for distressed borrowers with a view to
facilitate restructuring/ rescheduling tenor of the debts within the framework of regulation and bank’s
guidelines.

What are the Charges for “Credit Counselling”?

Counselling services are provided free of charge to the customers

How to Contact?

To help the customers make informed decisions, there is a form placed on the bank’s website.
Customers can download, fill it up completely, scan and e-mail the form to bank at following ID –
[email protected]

Bank’s credit counselling executive will reach out to you within 48 hours between 9am-6pm, from
Mon-Fri

………………………………………………………………………………………………………………..
*Based on Retail Loan book size (excluding mortgages). Source: Annual Reports FY 20-21 and No.1 on market capitalisation based
on BSE data as on 31st Dec, 2021

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