stop and talk to the others

people
The leader in you and hold meetings periodically.
by Dale Carnegie and Associates Example: The president of AMR passes the
Find the leader within you Monday at the conference,
Being an effective manager is no longer enough; more listening and conversing with the
that never them employees from all the
businesses, schools, civic groups, etc. areas of the organization. Through this, he
they need leaders who gets two
can help people develop their benefits: first, you receive supplies from the
potential, establish knowledge of the
a vision for the future, to advise and promote employed-twice and second, these help to form
relationships the future of the
successful. company.
Leadership is hard work, demanding and 2.- Open up to others: communication must
necessary for everything be two-way;
the world, but remember that each one of maintain a communication policy
we have the open inside a
potential to be effective. the organization has high benefits. If you
it shows to the
First: be yourself people who are receptive to ideas that
There is not just one way to lead; the good ones they can suggest, these
leaders have they will open and listen to theirs.
different personalities. These can be Example: Richard L. Fenstermacher, executive
restless or of Ford Motor
calm, fun or severe, tough or The company informs its staff that
gentiles. they can always happen
Do not make the mistake of forming yourself by copying a to his office to discuss ideas or
leader that I admire; suggestions; likewise
try to identify what characteristics if you see them in the hallways of the company or in
you have to personal any other site;
can use them as leadership qualities. the idea is to create receptivity so that people
Perhaps I am she feels comfortable
proud to be persistent, to have logic and wanted to communicate.
enviable, to be 3.- Create a welcoming environment: an easy
very creative or for the values it possesses. interaction is not so
Communicate more effectively easy to create; people will not say what
Leaders need to have excellent they think or listen
communication skills what you have to say, unless
to help solve problems, convert there is a
the ideas in atmosphere of trust.
actions and to recharge people's energy. The leader within you 2
There are three principles that can help you to Being simple and open is extremely
become a important to achieve this
better communicator environment; how important it is the
Make communication a priority: communication for you, it is
brilliant ideas reflects in their actions and words.
they are not created so easily, unless you Promote Communication
and its employees Once you have created an environment of
share them. Take the time to trust, never
communicate with the

1
punish people for telling them what they think. listen and care about people, one
In another way, this became more pleasant
it would discourage them and the communication would become and in turn, more 'suitable for finding employment.'
at risk. Kindness has rewards
Fred Sievert, Chief Financial Officer of New York Smile at people.
Life Insurance Learn the names of those who...
Company encourages people to do Rodean.
suggestions; but "if a Ask them about their family.
employee suggests something I'm not in favor of Know your interests and share yours.
agreement, I must be The interest shown towards others, will
very delicate with the way of letting him know will make you worry
my opinion". Sievert less for his own problems, and will have
always makes sure to keep receiving more relationships
constantly successful personnel.
suggestions, telling your staff that How to motivate people
can differ with them There is only one way for a person
many times, but a good idea do anything
is always valued. and it's about getting him to want to do it; but
Show interest in others Can you achieve something
Part of any communication strategy like this?
to demonstrate Provide people with a sense of
interest in others. People tend to purpose, a feeling
respond positively what they work to achieve a goal
when you show them that you are interested in important. This
truth fulfills a desire present in each of
in them. us: the desire to
Example: Stephen Ghysels learned the hard way be big.
pains how much Example: Paul Fireman, Chief Executive Officer
It is important to take an interest in others. from Reebok
After graduating, one International, I needed to motivate my workforce
became a high executive of a company labor for
of investments to achieve a goal that he had set for himself:
successful. He had a very high standard of living be the leader in the
and a very big ego market in two years, surpassing
big too; he thought he had it all Nike. Fireman no
and I demonstrated it to him/her neither coerced nor threatened his staff; they
to the people. he demonstrated that
One day his boss fired him, not for his I would assume all the risks involved in his/her
performance, but by the meta and what
attitude he had towards others; the boss him I would start working to achieve it.
he said that to the Fireman knew that he couldn't order her to the
personally, I didn't like working with him. employees comply
After a while, Ghysels still not with that goal; they must join the objective,
I found a new one for this you need
employment and began to get scared "due to the fact that time. Making people join your vision,
I alienated everyone meta, fantasy
the world, now had no one to turn to, Oh dream, it requires a system of
no one to look for recompense
"to help me, I was completely alone." continuous, it should not be forced.
In this way, he/she learned to take an interest in the Motivate to excel
others; began to

2
Good leaders know that results easy, but this idea is not so simple to
they are obtained by giving put into practice. The
messages like 'we are in this together', 'it the ideal is that you try to do it, since it is
what we do is one of the secrets
"valuable" and "we are the best". This helps to to achieve accomplishments in life.
build a fort Put Yourself in the Other's Place
sense of purpose. When you try to: sell a product,
You must also back up your words. to satisfy a
with actions: client, motivate their employees or create a
Provide people with goals to achieve. good relationship with
Acknowledge their work and compliment them. another person will achieve better results if
Include them in tasks and activities. is put in place
Let them make decisions. of the other.
Consider their suggestions and/or advice. To start doing this, create a series.
The three rules for getting results of questions
To achieve people working together basics:
to reach What experiences does the other person bring to
goals, make them interested in what they are this interaction?
doing; there is What is the other person trying to achieve?
an unlimited number of ways to do it, What are you trying to avoid?
but the three Who else does he/she have to answer to or report to,
principles of human behavior this person with
this interaction?
1.-Include people: leaders What elements must be present to
successful involve the that the other person
employees to do the work; of this Do you consider this meeting a triumph?
they feel shape Don't promise things you can't fulfill, nor
they are taken into account, motivating themselves more try to make it real
since they see you the desires of others without having the
ideas put into practice and the fruits that come from them tools for
they derive from these. do it. Dale Carnegie says that 'if you
2.- Give them individual attention: get to know them can help the
employees, and people to solve their problems, the world gives you
let them know that you are interested in them will belong.
sincerely; like this Listen and learn
will receive the same level of respect from No one is as persuasive as the one who knows
of these. listen
3.-Recognize good work: to the people Being able to listen is the skill of
they like it that you most important communication,
say when they have done a good job; even more than a good presentation or
do to them skills of
regularly fulfilled, to continue writing.
obtaining some Why is it important?
excellent results. You cannot know everything and listen to the
others are the best
The leader in you 3 way to learn. Listen to your
Observe things from a point of view employees, clients,
different friends, family, and critics. He/She always has the
Looking at things from the point of view of the option to choose if
the others seem something act or not based on what they tell him,
but at least

3
Listening to them can broaden your horizons. they do not provide energy, nor do they promote the
Knowing how to listen is an active sport creativity.
It is important to listen to what others say. The individualist no longer survives on their own.
they have to say; The new organization may not be flat,
when you simply hear, you don't pay attention but it is much more
sufficient attention and horizontal of what it used to be. A wide
until perhaps he thinks about what he has to do, variety of new
or what he will say to structures motivate people to
continuation when your interlocutor finishes achieve their business goals;
to speak. Teamwork is playing a greater role
People who know how to listen, they paper in
concentrate, make most companies.
questions and provide concise and full answers People are working beyond their
of reflection. To professions, cultures and
listen, just say 'yes' or 'no'. above or below their usual positions.
Lean forward to Andrés Navarro,
show interest, smile or frown and look executive director of the Chilean company
directly the SONDA, S.A. explains
eyes of their interlocutor. the reason why: "the individualist can no longer
The ability to listen gives you more power. survive on one's own,
An example of this is what they do in the the world is now too complex for
Motorola company; here this. Nowadays it is
teams are encouraged to present their ideas, they need multidisciplinary teams,
while the executives working together at
they listen to them arbitrarily. In this way, same time.
Motorola Example: In the management school of
build your future. In this type of sessions Harvard, it's being given to
the executives you students a high dose of the real world.
formulate questions to the employees: what Instead of doing
are their concerns the typical exam, an experimental group was
particulars? What are your suggestions, etc. divided in such a way
Through this method, not only are obtained randomly into teams of four people, for
good ideas, otherwise solve a
it shows how important it is to know problem.
listen. According to Professor John Quelch, the
Form teams for tomorrow students are
The pyramid is collapsing they complained because they had been grouped with
We are all familiar with the people who would not have
pyramidal organization: a never before chosen to work. The
a group of workers forms the base, his answer
management layers It was: 'welcome to the real world'. In the end,
they lie on top of each other until reaching the the students saw
pinnacle, where it the value of the exercise; the teams with more
find the presidency. problems and disagreements,
This type of organization had its purpose surprisingly, they obtained the best
some time, but already performance and
does not work the same in the changing world of final note.
today. All of those What these people discovered was that:
layers and chains of command block the flow it cannot be
of information and pretend to gather people and wait
grandiose results

4
immediately. Teamwork does not and strengths of team members.
by the act of Ask them how they
magic, even if its members have I would like to improve, what kind of
magnificent skills. responsibilities would be
The Leader Within You 4 willing to accept, etc. Then you will have to
The art of building a team use your
Due to the virtues of work in knowledge, experience, and ingenuity to
the team is increasingly help them grow.
most valued today, every leader How to handle errors and learn to
must know how to create to criticize
a winning team. Critique kindly, or don't do it.
Create a shared sense of purpose: Nothing hurts the ego more than knowing that we have
a leader needs failed or taken
channel the energy of a team, before a bad decision. Negative criticism
that this reach can cause great damage
extraordinary achievements. The leader specifies and measures a person and finally damages the
clarifies the vision organization, already
set goals and shows it to the that the people who have been criticized
team members what negatively, it is risky
impact their actions on the environment. less and is less creative when doing her
Make the overall goals those of work.
team: how You can handle the issues of the
it happens in sports, unless I win people without hurting their
the whole team, egos in harming the organization, orienting themselves
no one wins. Good leaders always use for these
the words basic principles:
"us" and "our"; they also emphasize 1.-Let people know that
how the work of to make a mistake is
each one fits into the organization. allowed: you can send this
Share the glory, accept the blame: the message, admitting
the leader's job is his own mistakes
divide the profits among the employees Think twice before criticizing or blaming.
when things to someone: the
they go well. But when things go wrong, motivated employees want to perform
do not point at anyone; well; they are not going
accept any complaint publicly, then to damage expressly their works.
converse in private For this reason, if a
with the team, about how it could be the person knows that they made a mistake, knows because
improve things. what and what
Get involved: in traditional structures needs to be done to prevent it from happening again,
from organizations, so he doesn't
It is often easy for the boss to isolate themselves from the rest of don't say anything. This person already feels bad.
your area. what to do
Now, leaders must get involved throughout the feel worse? Remember the final goal: a
time, for productive organization
to stay well informed about what and manageable.
happens, to help and 3.-When you have to criticize, do it with
to direct when necessary. respectfully and in a way
Be a mentor: the work of a leader is constructive: sometimes it is inevitable
develop talents to have to do a

5
criticism - when mistakes are made too Consider the probabilities
followed or when Many of us spend a lot of time
create a dangerous situation. worrying
Always start with a compliment and for things that never happen. A
honest appreciation towards way to maintain
the person; inform them that you are those concerns distant from our
aware of the minds, it is being
achievements that have been reached within the aware of the probabilities
organization, then mathematics of an event
talk to him about what you think should be happen; this will help you see your concerns
improve and finally, from another
I ended with a conversation about how perspective.
it is important Stay busy
this person for the company. It is impossible to worry if you are
Set clear and challenging goals find busy:
Goals sustain efforts working on a project, learning something
channeled and allow new, helping to
measuring success; it is very easy to wander when not having others or simply reading a book.
goals, why The leader in you 5
nothing is urgent, time is wasted, no Genuine Concerns
there are deadlines Sometimes there are real reasons to
and there's never anything to do. to worry (e.g.: if
However, having goals is the only way to makes a serious mistake in its organization,
achieve success if this happens,
extraordinary; if you do not have any goals, tried to improve the situation, following this
it's well worth it process:
to ask oneself: Ask yourself what is the worst that can happen.
What do I really want to be? Be prepared to accept the worst.
What kind of life do I want to lead? Work in a calm and methodical manner to
Am I going in the right direction? improve the bad.
Maintain worry and stress Let enthusiasm guide you
distant His enthusiasm is vital if he wants others to
Even though we have overcome many of the people
worst diseases respond positively, for example: to a
of this century, we have not succeeded in overcoming the project, changes
is inside an apartment, etc.
origin of many physical problems and I didn't try to enhance the enthusiasm with a voice.
mental: worry. or exaggerated attitude;
Dale Carnegie warns that it is impossible to live Remember that enthusiasm is a feeling.
in the past or what is coming
future and trying to do it may affect from inside.
negatively Dale Carnegie wrote: "the way to acquire
our bodies and minds; it is for this reason that enthusiasm is
recommend that believing in what you do, in yourself and in
let's live fully the only time that is wanting to fulfill a
possible to live: the determined objective. Thus, the enthusiasm
present. it will arrive in the form of
Focus your attention on the 'today' and 'now'. natural and without pressure.
since it is the only one
place where you can act to achieve
his goals.