MuleSoft API Manager

MuleSoft API Manager

Reviews, Tips and

Advice from Real Users
June 2025

©2025 PeerSpot, All Rights Reserved 1

MuleSoft API Manager

Contents
Product Recap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 ‐ 5

Mindshare And Ranking . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Valuable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 ‐ 12

Pain Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 ‐ 17

Other Solutions Considered . . . . . . . . . . . . . . . . . . . 18 ‐ 20

Product Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 ‐ 23

ROI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 ‐ 26

Use Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 ‐ 29

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 ‐ 32

Customer Service and Support . . . . . . . . . . . . . . . . 33 ‐ 35

Other Advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 ‐ 38

Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 ‐ 40

Trends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Top Comparisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 ‐ 60

Customer Reviews . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 ‐ 72

About PeerSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 ‐ 74

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MuleSoft API Manager ▪ Product Recap

Product Recap
MuleSoft API Manager

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MuleSoft API Manager ▪ Product Recap

MuleSoft API Manager Recap

Mulesoft API Manager is the portion of the Anypoint Platform that is used for the designing,
building, managing, and publishing of APIs. Anypoint Platform uses Mule as its core runtime
engine.

Mulesoft API Manager is an extremely versatile solution. It offers users the ability to deploy
their APIs in a number of different settings. You can use API Manager on a public cloud, a
private cloud, or a hybrid. Additionally, users can use the solution to manage their
deployments with ease. A few clicks are all you need to alter your deployment.

Benefits of Mulesoft API Manager

Some of the benefits of using Mulesoft API Manager include:

• The ability to deploy APIs and integrations in the location of your choice. Mulesoft API
Manager enables users to deploy APIs on their own servers or on the cloud via
Mulesoft’s cloud service. It also allows users to change the deployment location with only
a few clicks.

• The ability to automatically protect your APIs with cutting‐edge security software and
protocols. Mulesoft API Manager’s security software can automatically detect attacks
against your APIs. This triggers an escalation of security protocols that push the attack to
the perimeter of the system. The solution then proceeds to seal up any vulnerabilities.
Mulesoft uses machine learning in order to adapt to any new threat that emerges.

Reviews from Real Users

Mulesoft API Manager is a highly effective piece of software whose purpose is to enable
users to design, build, manage, and publish APIs. It stands out among its competitors for a
number of reasons. Two major ones are the ease with which users can connect it to their
applications and the high level of value that its support offers. It provides users with the
ability to easily connect this solution with whatever program they need to join it with. Users
can create connections without having to write code. It offers different types of support
which ensure that users have a high level of understanding about the product and how to use
it.

PeerSpot user Tolulope A., a technical lead specializing in integration and middleware at a
financial services firm, notes the ease with which users can connect Mulesoft API Manager to
their applications. He writes, “One good thing about MuleSoft is that they have a lot of
connectors to those back‐end applications. We don't really need to write code to beable to

©2025 PeerSpot, All Rights Reserved 4

MuleSoft API Manager ▪ Product Recap

connect to a database or to connect with SAP. You just need credentials and the connectivity
details. Most of the development of what we do is just drag and drop. They're able to connect
with applications using standard connectors that are provided by ESB, by MuleSoft.”

The CEO & Co‐Founder at a computer retailer notes the value of Mulesoft’s supporting
documentation. They write, “The documentation is great; it is always up‐to‐date and well‐
presented. If any details are missing, then there is a blog available that contains a lot of details.
There are also channels on YouTube to help you better understand the solution and what
some of the processes look like.”

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MuleSoft API Manager ▪ Mindshare and Ranking

Mindshare And Ranking

As of June 2025, the mind share of MuleSoft API Manager in the API Management category
stands at 4.7%, down from 6.9% compared to the previous year, according to calculations
based on PeerSpot user engagement data.

Primary Category

MuleSoft API Manager 4.7% Microsoft Azure API Management 17.1%

Apigee 13.4% Other 64.8%

API
Management

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MuleSoft API Manager ▪ Valuable Feature

Valuable Features
Excerpts from real customer reviews on PeerSpot:

“The MuleSoft Exchange and the Experience Hub stand out as the most
valuable features.”

Jay_Dixit
Lead Software Engineer at Franklin Templeton

“The most valuable feature of MuleSoft API Manager is Exchange, where we

store all the API specifications and build the documentation for each API.”

Dipanjan_Nandi
Senior Architect at a consultancy with 10,001+ employees

“MuleSoft API Manager allows us to implement custom policies or use out-

of-the-box policies, such as authentication policies, which save time.”

Verified user
Senior Developer at a financial services firm with 501‐1,000 employees

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MuleSoft API Manager ▪ Valuable Feature

“I found the authentication features very valuable, like how the tool provides
client IDs and secrets and lets you apply authentication policies. We bought
the Titanium package with analytics, which allowed us to do rate limiting
and throttling. The API monitoring and alerting were also useful.”

Nikhil GU
Solutions Architect at a transportation company with 5,001‐10,000 employees

“Leveraging MuleSoft's Anypoint Platform allows us to seamlessly integrate

across different systems within enterprises, enabling customers to extend
their products and services to the market with seamless channel
integration.”

Rav Bangalore
GenAI Strategist at Wipro Limited

“The solution has a feature called Flex, which is a low-latency API layer for
passthrough APIs where you want data mapping but with very low latency
and high scalability.”

Verified user
Solutions Architect at a financial services firm with 1,001‐5,000 employees

©2025 PeerSpot, All Rights Reserved 8

MuleSoft API Manager ▪ Valuable Feature

“The most valuable features of the solution are the low code environment,
the drag-and-drop functionality, and the ability to drop the connectors on
the fly, which are extremely helpful.”

Padma Akella
Founder & CEO at Qontrack Services

What users had to say about valuable features:

MuleSoft API Manager allows us to implement custom policies or use out-of-the-

box policies, such as authentication policies, which save time. It also enables us to
create additional layers of authentication, like integrating external providers for
OAuth, within reduced timelines. We can achieve complex requirements using
MuleSoft's capabilities without excessive development time.

Verified user Read full review

Senior Developer at a financial services firm with 501‐1,000 employees

©2025 PeerSpot, All Rights Reserved 9

MuleSoft API Manager ▪ Valuable Feature

“The most valuable feature of MuleSoft API Manager is Exchange, where we store
all the API specifications and build the documentation for each API. This helps
consumers, testers, and support teams to understand what the API does, including
its features, expected field values, and methodologies used. Policy enforcement
capabilities such as rate limiting, throttling, and authentication/authorization
policies are also quite useful..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

“Key features of MuleSoft API Manager include connectors capabilities for

seamless integration with Salesforce and ERP systems, ease of API management
and security, configuration-driven management, a dashboard for API traffic
monitoring, insights for API usage, and ease of development..”

Rav Bangalore Read full review

GenAI Strategist at Wipro Limited

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MuleSoft API Manager ▪ Valuable Feature

“The MuleSoft Exchange and the Experience Hub stand out as the most valuable
features. They provide a smooth and straightforward process for creating and
building integrations, especially when compared to other API gateways.

Additionally, MuleSoft's ability to connect to third-party monitoring platforms

like AWS, Datadog, and Elastic makes operational analysis more efficient..”

Jay_Dixit Read full review

Lead Software Engineer at Franklin Templeton

“I was pleasantly surprised in a couple of places. The solution has a feature called
Flex, which is a low-latency API layer for passthrough APIs where you want data
mapping but with very low latency and high scalability. That was quite a surprise.
The second was having an API catalog that could feed everything as first-class
citizens.

You could have a Swagger File, a GraphQL query schema, a socket, an async API, or
data mappings. Being able to catalog a bunch of related integration artifacts for
reuse and get feedback seemed very effective to me..”

Verified user Read full review

Solutions Architect at a financial services firm with 1,001‐5,000 employees

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MuleSoft API Manager ▪ Valuable Feature

“I found the authentication features very valuable, like how the tool provides
client IDs and secrets and lets you apply authentication policies. We bought the
Titanium package with analytics, which allowed us to do rate limiting and
throttling. The API monitoring and alerting were also useful.

The API analytics feature helped with our three-layer architecture. When
debugging, we could track payloads across the three API levels using correlation
IDs, which was very useful.

MuleSoft API Manager helped us overcome several challenges. Before, we didn't

have good authentication policies and had to depend heavily on our DevOps team.
With the tool, developers can manage everything end-to-end after setting up
CICD with DevOps. This was a big advantage as we no longer needed to involve the
DevOps or security team to look into security or policies for every application
deployment. Having the most control within the team saved many people's time
and effort..”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

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MuleSoft API Manager ▪ Pain Points

Pain Points
The main pain points mentioned:

“There is room for improvement in the automated access management area

and in AI capabilities within the API Manager.”

Jay_Dixit
Lead Software Engineer at Franklin Templeton

“From an API management perspective, MuleSoft's API Manager is not as

powerful as some other tools available.”

Dipanjan_Nandi
Senior Architect at a consultancy with 10,001+ employees

“I am not entirely satisfied with the support from MuleSoft. They can be slow
in addressing security vulnerabilities, and transitioning versions is often
their solution, with limited support windows causing difficulties in
management decisions.”

Verified user
Senior Developer at a financial services firm with 501‐1,000 employees

©2025 PeerSpot, All Rights Reserved 13

MuleSoft API Manager ▪ Pain Points

“I'd like to see improvements in API Exchange. Currently, we can only

expose APIs publicly. I want to categorize some APIs and expose them just to
internal stakeholders. It would be great if they could log in to a developer
portal, see our current APIs, view Swagger or RAML docs, and try request-
response payloads.”

Nikhil GU
Solutions Architect at a transportation company with 5,001‐10,000 employees

“The roadmap could include more GenAI use cases integrated into the
platform, focusing on various industry verticals.”

Rav Bangalore
GenAI Strategist at Wipro Limited

“The solution could be improved in educational and onboarding areas.”

Verified user
Solutions Architect at a financial services firm with 1,001‐5,000 employees

“There are some loopholes in the security policies that could be improved.”

Padma Akella
Founder & CEO at Qontrack Services

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MuleSoft API Manager ▪ Pain Points

Room for improvement:

“The roadmap could include more GenAI use cases integrated into the platform,
focusing on various industry verticals. Additionally, there should be capabilities
for running GenAI models at the edge, bringing data to edge devices without
compromising security..”

Rav Bangalore Read full review

GenAI Strategist at Wipro Limited

“I'd like to see improvements in API Exchange. Currently, we can only expose APIs
publicly. I want to categorize some APIs and expose them just to internal
stakeholders. It would be great if they could log in to a developer portal, see our
current APIs, view Swagger or RAML docs, and try request-response payloads..”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

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MuleSoft API Manager ▪ Pain Points

The IDE can be slow, particularly when running and debugging multiple
applications simultaneously, which takes longer to build. Managing the cost of
MuleSoft, particularly the billing model based on the number of active
cores/threads, has been challenging. The cost is higher than that of using Spring
Boot or Java APIs run in containers.

Verified user Read full review

Senior Developer at a financial services firm with 501‐1,000 employees

“There are some loopholes in the security policies that could be improved.

The tool's robustness ensures who can access the platform. If there is a cracked
version, the tool can track that. MuleSoft Anypoint API Manager needs to watch
out for compromised licenses..”

Padma Akella Read full review

Founder & CEO at Qontrack Services

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MuleSoft API Manager ▪ Pain Points

“There is room for improvement in the automated access management area and in
AI capabilities within the API Manager. Enhanced automated access management
features and AI capabilities would be highly beneficial.

Additionally, introducing features related to auto governance without manual

effort would make the API Manager smarter and more efficient for enterprises
with complex landscapes..”

Jay_Dixit Read full review

Lead Software Engineer at Franklin Templeton

“From an API management perspective, MuleSoft's API Manager is not as powerful

as some other tools available. Features like monetization and advanced security,
which are present in Apigee, are missing.

I also want the API Manager to be used as a separate product apart from MuleSoft's
other integration solutions.

Additionally, the licensing cost is high, and many clients are looking to switch due
to this..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

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MuleSoft API Manager ▪ Other Solutions Considered

Other Solutions Considered

“I evaluated a couple of tools. We wanted to compare to see what might be better.

We wanted to use one of MuleSoft's business units. MuleSoft stands out..”

Mohan BS Read full review

Senior Specialist at a manufacturing company with 10,001+ employees

“We started with AditcourSes Evolve and Tuxedos Evolve for strong ESB-based
integrations and moved to the current solution due to the flexibility and connector
availability provided by MuleSoft..”

Rav Bangalore Read full review

GenAI Strategist at Wipro Limited

“I considered Apigee, Azure API, and Kong as potential alternatives to MuleSoft

API Manager. Apigee and Azure API provide more advanced features and lower
costs..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

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MuleSoft API Manager ▪ Other Solutions Considered

“Boomi doesn't have an IDE, so all development is done on a cloud platform. They
don't follow repository systems or have branching strategies. Implementing CICD
with Boomi was complicated, and we're still unsatisfied with it. Unlike other
technologies we've worked with, Boomi's code doesn't reside on platforms like
Bitbucket or GitHub, which I'm not a fan of..”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

“Comparing Mulesoft with Microsoft, MuleSoft has an advantage in the sense that
it offers an all-in-one solution, while with Microsoft, it's more like dealing with
numerous separate components. So, you have to figure out which specific
components you need and how to connect them, almost like a toolkit that provides
options to connect and integrate different things. It can be a bit challenging to
determine which one is the most suitable for your needs in Microsoft's case. While
you can build nearly anything with it, there's always a search for better methods to
achieve your goals..”

Verified user Read full review

Operations Manager at a computer software company with 5,001‐10,000
employees

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MuleSoft API Manager ▪ Other Solutions Considered

“It's cloud, so that's the pro. It has all the features that other API manager does,
and there are some features that vary from product to product. Everything cannot
be brought upon MuleSoft or Anypoint API Manager.

Right now, the universal API Manager is applicable for any API hosted in any
server, it is not only MuleSoft. If we can bring the feature, I am a customer who has
a MuleSoft API, as well as an on-prem API, which is developed on Java or some
other integration tool. Still, I wanted to leverage the API Manager capability to my
non-mule APIs. If these kinds of features are provided to the customer, I think
they should be very happy with that approach..”

Karthick Sampangi Read full review

Practice Head ‐ Enterprise Integration & Process Automation at Happiest
Minds Technologies

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MuleSoft API Manager ▪ Product Impact

Product Impact

“Leveraging MuleSoft's Anypoint Platform allows us to seamlessly integrate

across different systems within enterprises, enabling customers to extend their
products and services to the market with seamless channel integration..”

Rav Bangalore Read full review

GenAI Strategist at Wipro Limited

“It has improved a lot in terms of monetizing your API. You get a benefit out of it,
and then you secure your API. You restrict the external threats, managing the API
end-to-end and governing it. All the features are pretty cool..”

Karthick Sampangi Read full review

Practice Head ‐ Enterprise Integration & Process Automation at Happiest
Minds Technologies

“The MuleSoft API Manager has facilitated the management and publication of
APIs, enhancing efficiency by providing clear API specifications for consumers. Its
testing stubs also aid in initial testing, improving the overall development and
integration process..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

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MuleSoft API Manager ▪ Product Impact

“When doing point-to-point integration, you would need to set up the VPN and
Exchange, but it is now easy because once you define an API, you can quickly
expose it to third parties. Since you do not need to redo the work, the time to
market is faster. In terms of analytics, you can read the traffic rating and even the
monetization..”

Michael Makanda Read full review

Enterprise Architect at Econet Wireless Zimbabwe

“I can explain how this solution helped our organization through an example.
Let's say, I want to buy my home insurance. I'd go to the market for the digital
product and get a quote. Upon accepting the offer, I'll go through payment and
then a three-step process for binding. After that, documents will be released to me
in a multi-step process. MuleSoft provides a lot of the visualization and you are
able to do the mapping and confirmations. It powers some of the connectors out of
the box and you're able to connect to the different endpoints. You do not need to
write many core basis and this is a great advantage..”

Verified user Read full review

Solutions Architect at a insurance company with 10,001+ employees

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MuleSoft API Manager ▪ Product Impact

“The solution is crucial for businesses, especially those looking to streamline their
operations through seamless integration. The platform offers features for API
monitoring, security, and lifecycle management.

The MuleSoft Anypoint API Manager simplifies workflow documentation for Azure
Logic Apps and Azure Functions. It's a valuable tool for managing APIs, whether
you work directly with MuleSoft or within the Azure ecosystem. It simplifies
workflow documentation for MuleSoft applications and APIs..”

David Viana Read full review

Cloud systems architect at Encamina

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MuleSoft API Manager ▪ ROI

ROI
Real user quotes about their ROI:

“Mulesoft is great in terms of reusability. When I design APIs for backend

application, they can be reused because they are independent of the business flow.
It is a good overall solution compared to other API management technologies with
a quick time to value. .”

RaghavendraNagolu Read full review

Solution architect at a consultancy with 10,001+ employees

“I can't say definitively about cost savings since we're still in the testing phase.
MuleSoft uses separate testing and production environments, with more resources
allocated to production. So far, in testing, it works fine and does everything it
needs to, but I'm not sure how performance will compare in production..”

Victor Crudu Read full review

Salesforce CPQ Consultant at Milo

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MuleSoft API Manager ▪ ROI

“I think that the return on investment is fairly okay. I don't have the numbers to
speak about the ROI because the people involved in the business part look into it. I
have done just a small level implementation of the product. I don't have access to
those numbers as the business heads have driven the solutions in our company..”

Padma Akella Read full review

Founder & CEO at Qontrack Services

“We have seen a return on investment but not from the product itself, but
rather from the platform. If you adopt the whole platform, you can
build composable applications. This will cut your time creating new applications
and updating them – once you have everything running – by up to 50%..”

AlexandreLima1 Read full review

Architect at AX

“Regarding return on investment, MuleSoft has significantly reduced the number

of integrations we have. We used to do many point-to-point integrations, but with
MuleSoft API Manager's system API layer, maintenance has become much easier.
When a new stakeholder requests an API, it's easy for us to create a new process
API over our existing system APIs. This reduces effort and makes our system more
robust, leading to faster development and response times..”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

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MuleSoft API Manager ▪ ROI

“The product added a lot of value to the organization. Usually, all integrations are
point to point. For example, if Informatica needs the information from SAP or SAP
from PeopleSoft, they have point to point connection. Due to the fact that we are
able to handle connectivity using MuleSoft, it's actually reusable for applications.
Therefore, once we connect to SAP, we don't need to deal with that connectivity
again. Any other application that needs to connect to SAP reuses the same API that
we have developed on this platform. They don't really need to develop a new set of
API..”

Tolulope Adeniji Read full review

Technical Lead ‐ Integration/Middleware at a financial services firm with
10,001+ employees

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MuleSoft API Manager ▪ Use Case

Use Case

“We're using MuleSoft API Manager to integrate with an endpoint in our backend
system to import much information into Salesforce. Other tools didn't allow for as
many API calls, so we used it to create a new endpoint..”

Victor Crudu Read full review

Salesforce CPQ Consultant at Milo

“Our company used MuleSoft API Manager when upgrading to a new SAP S/4
system. We created many APIs following the API-led architecture, building system
APIs, processing APIs with our logic, and exposing these to other systems..”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

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MuleSoft API Manager ▪ Use Case

Our primary use case for MuleSoft API Manager involves creating SOAP services,
REST APIs, and integrating with JMS queues such as Event Hub and Kafka. We have
developed interfaces for companies with SOAP-based APIs using WS security and
REST-based APIs with OAuth security. Our requirements included streaming large
files with MTOM attachments without storing the entire file in memory.

Verified user Read full review

Senior Developer at a financial services firm with 501‐1,000 employees

“We are a user and a consultant for MuleSoft. We provide integration services,
including legacy modernization and application modernizations. Integration is one
of the core aspects of web services.

We provide modernization services to customers by moving their legacy apps to a

modern digital-first, API-first architecture. Our aim is to provide business agility
for the introduction of new products and services and to reduce costs associated
with legacy application integration..”

Rav Bangalore Read full review

GenAI Strategist at Wipro Limited

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MuleSoft API Manager ▪ Use Case

“Our primary use case for MuleSoft API Manager is to manage APIs and publish
APIs so that whoever is the consumer can understand and access the API
specifications on the exchange.

They can build their codes based on those specifications when calling or
consuming our APIs or pushing data to our APIs. It is also used for testing
purposes, as API Manager provides stubs for initial testing, which helps
consumers..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

“We are using MuleSoft API Manager in our organization. Currently, we also have
Azure API management gateways in use. However, due to cost considerations, we
are more inclined towards Azure API M but continue to use MuleSoft API Manager
as well..”

Jay_Dixit Read full review

Lead Software Engineer at Franklin Templeton

©2025 PeerSpot, All Rights Reserved 29

MuleSoft API Manager ▪ Setup

Setup
The setup process involves configuring and preparing the product or service for use, which may
include tasks such as installation, account creation, initial configuration, and troubleshooting any
issues that may arise. Below you can find real user quotes about the setup process.

The initial setup requires some assistance from MuleSoft engineers and can be
complicated when done for the first time, but once completed, the development
time for APIs and integrations is greatly reduced.

Verified user Read full review

Senior Developer at a financial services firm with 501‐1,000 employees

“The initial setup for MuleSoft API Manager is simple. The documentation
provided by MuleSoft is straightforward, making the platform setup easy if
followed properly..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

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MuleSoft API Manager ▪ Setup

“My goal is to create a world-class API. I'm trying to achieve things like end-to-
end traceability, observability, strong authentication, or granular authorization.
The documentation does not clearly explain how to scaffold and automate the full
set of reusable use cases..”

Verified user Read full review

Solutions Architect at a financial services firm with 1,001‐5,000 employees

“I'm currently deploying MuleSoft API Manager, but it's not fully deployed. There
have been some challenges, mainly related to IP restrictions, which I believe are on
our side. The testing phase took about two months due to people being on holiday.
I'm hoping the actual deployment will go quickly, but I'm unsure how long it
might take as technical issues could arise..”

Victor Crudu Read full review

Salesforce CPQ Consultant at Milo

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MuleSoft API Manager ▪ Setup

“If one means difficult setup process and ten means easy setup phase, I rate the
initial setup of the solution as an eight.

The solution is deployed on the hybrid cloud model.

The solution's deployment took our company a few days only because of the
vendor and client policies..”

Padma Akella Read full review

Founder & CEO at Qontrack Services

“Setting up MuleSoft API Manager was pretty straightforward. On a scale of one to

ten, with ten being the easiest, I'd rate it an eight or nine. For deployment, we
usually take two weeks end-to-end, starting with RAML, then creating the API,
and finally exposing it to customers. Only one developer with admin privileges is
needed for the whole process.

We do yearly upgrades. Next year, we plan to upgrade to Java 17 and MuleSoft API
Manager 4.5 or 4.6. It offers both end-of-support and an additional year of
extended support, which is good..”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

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MuleSoft API Manager ▪ Customer Service and Support

Customer Service and Support

I am not entirely satisfied with the support from MuleSoft. They can be slow in
addressing security vulnerabilities, and transitioning versions is often their
solution, with limited support windows causing difficulties in management
decisions.

Verified user Read full review

Senior Developer at a financial services firm with 501‐1,000 employees

“Customer service and support are always great. Whenever we face issues,
especially with Anypoint MQ's lack of transparency, we reach out to them. They
respond quickly, identifying the issue, and we can set up a call or troubleshoot over
email if needed..”

Sreekar Nethagani Read full review

Co‐Founder at Attaika

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MuleSoft API Manager ▪ Customer Service and Support

“The technical support services are good. However, the quality of support depends
on the scale of the team. The junior staff find it difficult to handle the queries. At
the same time, it is easy to communicate with senior executives..”

Cameo Mbowane Read full review

Chief Executive Officer at Customersoft Innovation

“I think that technical support is good. They are coming out with a community
edition as well as an enterprise edition. If you have full enterprise support, they are
pretty responsive. .”

AmitKanodia Read full review

Cloud & Integration CoE Head at Capgemini

“We still haven't contacted the support team directly. Initially, we conducted a
proof of concept with our internal team, focusing on integrating with Microsoft
products. Subsequently, we transitioned to working with the whole API team, who
have found it easy to use. .”

OLIVIER DESROSES Read full review

Architecte entreprise at a retailer with 1,001‐5,000 employees

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MuleSoft API Manager ▪ Customer Service and Support

“The technical support is satisfactory, yet they charge extra for premium support.
Our enterprise pays for a special success program, which provides priority
support.

However, there are times when the support teams get confused about our priority
status, which indicates room for improvement..”

Jay_Dixit Read full review

Lead Software Engineer at Franklin Templeton

©2025 PeerSpot, All Rights Reserved 35

MuleSoft API Manager ▪ Other Advice

Other Advice

MuleSoft could improve by extending the support window for their product
versions to at least four to five years, allowing more flexibility in planning
upgrades. An alternative billing structure not tied to the number of cores would
also be beneficial. Despite challenges, I would recommend MuleSoft due to
significantly reduced development cycles. I would rate the overall solution as a 6 to
7.

Verified user Read full review

Senior Developer at a financial services firm with 501‐1,000 employees

“We have an evaluation framework for various platforms. The decision between
MuleSoft and Kong often comes down to customer preferences and their existing
ecosystem investments.

I'd rate the solution nine out of ten..”

Rav Bangalore Read full review

GenAI Strategist at Wipro Limited

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MuleSoft API Manager ▪ Other Advice

“Depending on the client's requirement, MuleSoft is recommended if a

comprehensive integration solution is needed, including API management,
transformation, interface building, and proxy creation. However, if only an API
management platform is needed, other solutions like Apigee or Azure API may be
more cost-effective.

I'd rate the solution seven out of ten..”

Dipanjan_Nandi Read full review

Senior Architect at a consultancy with 10,001+ employees

“We faced IP restriction challenges, which we resolved by changing the

authentication method from an API key. This solved the issue for now, but we'll
need to verify it again in production.

Based on my 2-3 years of experience with MuleSoft products, I'd rate MuleSoft API
Manager eight out of ten..”

Victor Crudu Read full review

Salesforce CPQ Consultant at Milo

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MuleSoft API Manager ▪ Other Advice

“I would recommend the solution to other users. In the last few weeks, I've
learned so much that I didn't know existed. I see the solution's holistic benefits,
especially for people revamping most of their company's API ecosystem. The
solution does present some compelling benefits.

Overall, I rate the solution an eight out of ten..”

Verified user Read full review

Solutions Architect at a financial services firm with 1,001‐5,000 employees

“It depends on the enterprise. For big enterprises with substantial budgets and
complex Salesforce landscapes, MuleSoft API Manager is good. However, if an
enterprise has AWS or Azure cloud infrastructure, using their services is
recommended.

Overall, I would rate MuleSoft API Manager six out of 10 due to the need for
improvements in automation and AI capabilities..”

Jay_Dixit Read full review

Lead Software Engineer at Franklin Templeton

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MuleSoft API Manager ▪ Pricing

Pricing

“If one is cheap and ten is expensive, I rate the product price as six and a half to
seven.”

Padma Akella Read full review

Founder & CEO at Qontrack Services

“It is really expensive from a Zimbabwean perspective.”

Michael Makanda Read full review

Enterprise Architect at Econet Wireless Zimbabwe

“I think that it is pretty expensive.”

AmitKanodia Read full review

Cloud & Integration CoE Head at Capgemini

“MuleSoft Anypoint API Manager is an expensive solution.”

Chanchal Deshmukh Read full review

Senior Associate at a financial services firm with 5,001‐10,000 employees

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MuleSoft API Manager ▪ Pricing

“The solution looks more expensive on the surface because it builds all the
functions into one core component or into an integrated suite of components.”

Verified user Read full review

Solutions Architect at a financial services firm with 1,001‐5,000 employees

“The product's main drawback is its cost. It's expensive for our company, and
their recent change in pricing strategy last year complicated things further. That's
the only thing we're not happy with.”

Nikhil GU Read full review

Solutions Architect at a transportation company with 5,001‐10,000
employees

“Our customers have a lot of concerns about the increased pricing. The customer
feels MuleSoft is very costly, and they are also exploring other integration tools for
a lesser price. Maybe we should retain the existing customers by offering some
discounts. At least the existing customers can be retained this way. This is
regarding the licensing part only because customers based out of North America
and Europe have shown many concerns recently. They are a bit concerned about
pricing.”

Karthick Sampangi Read full review

Practice Head ‐ Enterprise Integration & Process Automation at Happiest
Minds Technologies

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MuleSoft API Manager ▪ Trends

Top Industries
by visitors reading reviews

Financial Services Firm 17%

Computer Software Company 15%

Manufacturing Company 9%

Government 7%

Company Size
by reviewers by visitors reading reviews

Large Enterprise Midsize Enterprise Small Business

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MuleSoft API Manager ▪ Top Comparisons

Top Comparisons

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MuleSoft API Manager

Top Comparisons

Microsoft Azure API Management

Compared 20% of the time

Apigee
Compared 15% of the time

Amazon API Gateway

Compared 17% of the time

webMethods.io
Compared 2% of the time

IBM API Connect

Compared 7% of the time

Kong Gateway Enterprise

Compared 7% of the time

IBM DataPower Gateway

Compared 1% of the time

WSO2 API Manager

Compared 2% of the time

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 MuleSoft API Manager vs.

Microsoft Azure API Management

Compared 20% of the time

Microsoft Azure API Management and MuleSoft API Manager are prominent competitors in
the API management category. Azure API Management has an edge with seamless integration
into the Azure ecosystem, while MuleSoft excels with superior API orchestration and hybrid
environment flexibility.

Features: Microsoft Azure API Management provides seamless access management,

multifactor authentication, and comprehensive API capabilities. It includes a developer‐
friendly portal, advanced policy implementation, and real‐time analytics for monitoring.
MuleSoft API Manager offers a wide range of connectors, security features, and low‐code
customization to handle complex integration scenarios effectively.

Room For Improvement: Microsoft Azure API Management requires more customization
options, enhanced integration with third‐party solutions, and improved configuration
documentation. Scalability and performance enhancements are also needed. MuleSoft API
Manager needs an enhanced user interface, improved pricing models, especially in terms of
Kubernetes and Docker integration, and more transparency on future developments post‐
Salesforce merger.

Ease of Deployment and Customer Service: Microsoft Azure API Management supports
deployment across public, private, and hybrid clouds and offers good technical support,
although with reports of occasional inefficiencies. MuleSoft API Manager provides flexible
deployment options across various environments and is praised for responsive and competent
support.

Pricing and ROI: Microsoft Azure API Management offers a cost‐effective pay‐as‐you‐go
model with flexible pricing but can become expensive with premium tiers. Its ROI is notable
for reducing integration times. MuleSoft API Manager, perceived as expensive, justifies its
cost with strong capabilities and integration options, delivering substantial ROI for large‐scale
deployments.

Microsoft Azure API Management is essential for managing APIs, facilitating

integration, and ensuring secure internal and external communication.

Organizations leverage Microsoft Azure API Management for seamless integration

and effective API management. It supports microservices, legacy modernization,
and platform orchestration in sectors like healthcare, telecom, and finance.
Features such as developer portals and centralized libraries simplify usage. While
it showcases strengths in hybrid cloud support and scalability, improvements are

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 MuleSoft API Manager vs.

suggested in versioning and multi-tenancy.

What key features does it offer?

• Integration with Microsoft services ensures robust access control and user‐friendly
deployment.
• Developer portal and documentation improve usability and learning.
• Hybrid cloud support offers seamless on‐premise connectivity.
• Scalability and security features are well‐regarded.
• Centralized API library simplifies management.

What benefits or ROI should users consider?

• Facilitates API lifecycle management enhancing user experience.

• Simplifies authentication and subscription models.
• Enhances data exchange and real‐time monitoring.
• Streamlines API mapping and orchestration across platforms.
• Promotes flexibility and transparency in system integration.

Microsoft Azure API Management aids modernization across healthcare, telecom,

and financial services by enabling legacy system updates and facilitating smooth
platform orchestration.

Learn more about Microsoft Azure API Management

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 MuleSoft API Manager vs.

Apigee
Compared 15% of the time

MuleSoft API Manager and Apigee compete in the API management category. Apigee appears
to have an edge due to its advanced analytics and monetization capabilities.

Features: MuleSoft offers features such as strong security integration, comprehensive

connectors, and policy management, making it ideal for stability and extensive integration.
Apigee boasts advanced analytics, a developer portal, and monetization options tailored for
companies seeking detailed metrics and revenue models.

Room for Improvement: MuleSoft could improve its user interface, enhance business‐level
analytics, and strengthen transaction management. Apigee should focus on expanding
webhook support, enhancing integration capabilities, and improving hybrid deployment
options.

Ease of Deployment and Customer Service: MuleSoft supports deployment across private
cloud, on‐premises, and hybrid environments, though it's noted for needing improvements in
technical support responsiveness. Apigee is favored for its SaaS solutions, but its on‐premises
solutions could benefit from better integration and robust technical support.

Pricing and ROI: MuleSoft's pricing is based on per‐core charges, offering significant ROI with
its integration capabilities, yet its high cost can be limiting for smaller enterprises. Apigee's
pricing model revolves around API call volume, suitable for organizations with defined
transaction limits, though both platforms are viewed as expensive, and users seek more
competitive pricing models.

Apigee is a platform for developing and managing APIs. Apigee offers an interface
for your core services by wrapping them with a proxy layer which is then accessed
by other developers. With Apigee, you can design and build APIs and then securely
share their services and data without exposing any code.

Because app developers make HTTP requests to an API proxy rather than directly to
your services, your services are separated from the developers. All the developer
needs to know is the URL of the API proxy endpoint, necessary query parameters,
authorization credentials (if they exist), and the response data format.

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 MuleSoft API Manager vs.

The API proxy isolates the app developer from your backend service. Therefore,
you are free to change the service implementation if the public API remains
consistent. By maintaining a consistent frontend API, existing client apps will
continue to work regardless of changes on the backend.

Key capabilities of the Apigee API management platform include:

• Security: Protect APIs, messages, and backends with configurable policies such as
OAuth, API key verification, XML/JSON threat protection, and access control.

• API gateway: Secure and mediate the traffic between clients and backends, and
between a company’s APIs and the developers who use the APIs.

• Developer portal: Attract and engage application developers, enabling them to

discover, explore, purchase, and test APIs and register to access and use the APIs.

• API console: The console helps developers learn and work with APIs.

• API lifecycle management: Manage the process of designing, developing, publishing,

deploying, and versioning APIs.

• Automated documentation: Automate the development of API documentation and

software development kits.

• Machine learning: Utilize machine learning and analytics to generate actionable

insights and reports.

• API monitoring: Apigee offers monitoring tools for API troubleshooting, security, and
optimization.

Reviews from Real Users:

Apigee stands out among its competitors for a number of reasons. Several major
ones are its rich developer portal, its advanced analytics, and its central
monitoring system.

Carlos R., a software architect at Caja Los Andes writes, “The centralmonitoring
feature is the most valuable. It also provides security for the APIs and high
availability for our use cases. Apigee is the best product in the industry in
comparison to other API management solutions. It helps in fast development,
which is a top point. It also supports a lot of industry standards and has excellent
documentation.”

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 MuleSoft API Manager vs.

An associate vice president at a tech services company notes, “Theanalytics

function and the developer portal are the two valuable features of Apigee. The
analytics part is very good, and the developer portal is quite rich in features. The
authentication mechanisms are quite easily built into Apigee, which is something
that most of the other products have also now started supporting.”

Learn more about Apigee

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 MuleSoft API Manager vs.

Amazon API Gateway

Compared 17% of the time

MuleSoft API Manager and Amazon API Gateway compete in the API management and
integration category. MuleSoft provides extensive control and customization, whereas
Amazon offers scalability and cost‐effectiveness.

Features: MuleSoft API Manager provides robust integration capabilities with a rich library of
connectors and a flexible integration platform, excelling in API development, security,
analytics, and policy management. Amazon API Gateway is notable for its scalability and
simplicity, with seamless integration with AWS services and a pay‐for‐what‐you‐use pricing
model, effective for serverless architectures with strong built‐in security features.

Room for Improvement: Challenges for MuleSoft API Manager include high pricing, complex
initial setup, limited policy automation, and the need for better documentation and support.
Amazon API Gateway could benefit from improved documentation, integrated analytics
features, a user‐friendly interface, and clearer pricing details. MuleSoft requires
enhancements in scalability and user interface, while Amazon could better support complex
use cases.

Ease of Deployment and Customer Service: MuleSoft API Manager offers public, private, and
hybrid cloud deployment models, while Amazon API Gateway is focused on public and hybrid
cloud, aligning with AWS services but lacking on‐premises options. MuleSoft provides
professional services but may prioritize business interests over customer concerns, whereas
Amazon is praised for strong customer success and responsive service.

Pricing and ROI: MuleSoft API Manager is viewed as expensive due to its core usage licensing
model, offering a comprehensive suite justifying its price. Amazon API Gateway offers a pay‐
per‐use pricing structure, making it affordable for varying demand levels, providing strong
ROI. MuleSoft may have higher initial expenditure but provides long‐term value, whereas
Amazon's pricing flexibility impacts cost management positively.

Amazon API Gateway facilitates internal APIs exposure to external users, manages
requests, and enhances security with authentication. It efficiently handles
serverless architectures with AWS Lambda integration, supporting cloud-based
API management.

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 MuleSoft API Manager vs.

Amazon API Gateway acts as a gateway for backend microservices, making it

suitable for real-time use cases. It enables secure communication, traffic routing,
and access control management. With its strength in integrating AWS services, it
offers excellent scalability, proxy capabilities, and cost-effective management.
Users have noted areas for improvement, such as pricing, interface, and the need
for better AI-based capabilities. Improvements are also sought in monitoring,
security features, and support services.

What features make Amazon API Gateway stand out?

• Proxy Capabilities: Facilitates unified API access and management

• AWS Lambda Integration: Seamlessly connects with serverless architectures
• Authentication: Provides robust security through authentication measures
• SQL Injection Prevention: Ensures secure API interactions
• Custom Domain Assignment: Supports personalized API endpoints
• Multi‐Region Connectivity: Offers global reach and low latency

What benefits should users consider in reviews?

• Scalability: Handles large‐scale integrations efficiently

• Cost‐Effectiveness: Offers budget‐friendly management options
• Security: Strong measures to protect data and APIs
• Ease of Management: Provides intuitive management features
• Efficient Endpoint Management: Streamlines the API lifecycle

Industries utilize Amazon API Gateway to streamline operations in sectors like

finance, healthcare, and tech, focusing on real-time data processing and secure
communication. The gateway's ability to manage traffic and provide robust
security features is key in industries requiring dependable and versatile API
management solutions.

Learn more about Amazon API Gateway

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 MuleSoft API Manager vs.

webMethods.io
Compared 2% of the time

MuleSoft API Manager and webMethods.io both compete in the API management and
integration platform category. MuleSoft tends to have the upper hand due to its ease of
development and strong API management capabilities, as well as its extensive range of
connectors.

Features: MuleSoft API Manager provides robust integration capabilities with a wide range of
connectors and powerful security features. Users find it easy to use, scalable for cloud and
hybrid environments, and stable. WebMethods.io offers a strong suite of features for
enterprise scenarios, including unit testing, data mapping, and comprehensive trading network
solutions, making it ideal for large‐scale deployments.

Room for Improvement: MuleSoft API Manager needs enhancement in analytics, reduced API
gateway weight, and better DevOps integration. Users often criticize its high pricing and
suggest a clearer product roadmap. WebMethods.io requires improved documentation, better
orchestration capabilities, and enhanced support for large deployments. Challenges also
include difficulties with version upgrades and legacy system integrations.

Ease of Deployment and Customer Service: MuleSoft API Manager supports deployment
across various environments and is appreciated for its flexibility. While its customer service is
generally strong, some users seek clearer initial resolutions. WebMethods.io, focusing on on‐
premises deployments, has positive feedback regarding its technical support and professional
services.

Pricing and ROI: MuleSoft API Manager is considered expensive, with costs based on the
number of cores and fees for premium features. Despite this, its ease of integration offers a
good ROI, noted through reduced complexity and process enhancement. WebMethods.io also
has complex and high pricing, particularly for full enterprise use, with value tied to its
adaptable enterprise capabilities.

webMethods.io Integration is a powerful integration platform as a service (iPaaS)

that provides a combination of capabilities offered by ESBs, data integration
systems, API management tools, and B2B gateways.

Learn more about webMethods.io

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 MuleSoft API Manager vs.

IBM API Connect

Compared 7% of the time

IBM API Connect and MuleSoft API Manager are prominent competitors in the API
management platform category. IBM API Connect seems to have an edge due to its emphasis
on security and enterprise integration capabilities.

Features:IBM API Connect is recognized for its robust security gateway, effective integration
with internal systems, and efficient API lifecycle management. Its self‐service developer
portal, analytics capabilities, and integration with IBM DataPower are particularly appreciated
by users. MuleSoft API Manager is known for its extensive connector library, which facilitates
seamless data exchange across various backend systems. Its API gateway and flexible
management tools stand out for easy configuration and multi‐application integration.

Room for Improvement:IBM API Connect can improve its integration with the Exchange
Server and enhance automation deployment features. Stability and debugging are also
identified as areas requiring attention. MuleSoft API Manager requires improvements in API
policy customization and monetization features, with some concerns raised about its premium
cost. Enhanced security and documentation are other potential development areas for
MuleSoft.

Ease of Deployment and Customer Service:IBM API Connect supports on‐premises and
hybrid cloud deployments but receives mixed reviews for its technical support, particularly
regarding responsiveness. MuleSoft API Manager provides flexible deployment options across
private, public, and hybrid clouds, with technical support viewed as adequate yet occasionally
slow, especially for detailed feature explanations.

Pricing and ROI:IBM API Connect is considered expensive, making it more suitable for
enterprise‐level projects. Despite the high cost, it offers significant ROI through integration
and process facilitation. MuleSoft API Manager is also costly but recognized for providing a
comprehensive functionality package. The pricing models of both platforms are a common
concern, with calls for a more accessible pricing structure to justify investment against ROI.

IBM API Connect facilitates API management and integration in the financial
sector. Companies use it to expose, secure, and manage APIs for banking,
insurance, and fintech, deploying it on-premises, in the cloud, or as a hybrid
solution.

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 MuleSoft API Manager vs.

IBM API Connect focuses on creating and monetizing APIs while enabling seamless
transactions and integration with third-party services. It is vital for compliance
with regulations and enhances external communication among institutions. With
deployment options suitable for different environments, it supports centralized
gateway management, robust security features, and comprehensive API lifecycle
management. Users benefit from powerful analytics, user-friendly interfaces, and
high performance with capabilities in message transformation and efficient
monitoring.

What are the most important features?

• Centralized Gateway: Manages all APIs through a single entry point.

• Robust Security: Ensures API protection with advanced security measures.
• Comprehensive API Lifecycle Management: Covers creation, deployment, and
retirement of APIs.
• User‐Friendly Interface: Simplifies API creation and management tasks.
• Powerful Analytics: Provides insights into API usage and performance.
• Seamless Integration: Connects easily with third‐party services and internal systems.
• Flexible Deployment Options: Supports on‐premises, cloud, and hybrid environments.
• High Performance: Optimizes API performance and reduces latency.
• Message Transformation: Manipulates and formats messages between different
systems.
• Visualization Tools: Enables clear and detailed views of API usage statistics.

What benefits or ROI should users look for?

• API Monetization: Generates additional revenue streams from APIs.

• Enhanced Compliance: Ensures adherence to industry regulations and standards.
• Improved External Communication: Facilitates integration and communication among
financial institutions.
• Technical Support: Benefit from reliable customer support and easy configuration.
• Deployment Flexibility: Choose from on‐premises, cloud, or hybrid options.

IBM API Connect is extensively implemented in the financial sector, enabling

banking, insurance, and fintech services to manage APIs efficiently. Companies
use it to ensure secure transactions, integration with third-party services, and
compliance with regulatory standards. Its deployment flexibility accommodates
different infrastructure needs, making it suitable for a wide range of financial
applications.

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 MuleSoft API Manager vs.

Learn more about IBM API Connect

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 MuleSoft API Manager vs.

Kong Gateway Enterprise

Compared 7% of the time

MuleSoft API Manager and Kong Gateway Enterprise compete in the API management space.
Based on the comparison data, Kong Gateway Enterprise has a slight edge due to its
lightweight nature, high performance, and flexible plugin architecture. Users also report better
customer service and more cost‐effective pricing options.

Features: MuleSoft API Manager offers a comprehensive feature set with enhanced security,
a 3‐tiered architecture, and ready‐to‐use connectors. It provides extensive integration
capabilities and cloud‐deployed gateway services. Kong Gateway Enterprise is noted for its
lightweight performance, flexible plugin architecture, and strong integration with security
tools, making it ideal for seamless deployment across various environments.

Room for Improvement: MuleSoft API Manager could enhance its offerings by simplifying its
complexity, reducing costs, and improving monitoring and analytics capabilities. Users seek
better scalability and automation. Kong Gateway Enterprise needs advancement in scaling
capabilities, pricing models, and integration support. Enhancing developer support and user‐
friendliness of its documentation and interface would be beneficial.

Ease of Deployment and Customer Service: MuleSoft API Manager supports hybrid and
multi‐cloud environments but faces mixed reviews for its support responsiveness and quality.
Kong Gateway Enterprise is praised for its reliable cloud performance and effective customer
service, making it preferable for hybrid and public cloud configurations with prompt support
services.

Pricing and ROI: MuleSoft API Manager is generally seen as expensive, particularly for small
to medium enterprises, but offers ROI through reusability and integration benefits. In
contrast, Kong Gateway Enterprise, while still costly, is perceived as more affordable for mid‐
sized implementations, often comparing favorably with open‐source solutions for initial
functionality.

Kong delivers a next generation API platform built for modern architectures. With
a lightnight-fast, lightweight, and flexible core, Kong delivers sub-millisecond
latency across all your services. Kong's is deployment-, vendor-, and pattern-
agnostic, allowing you to run your services how you want, where you want, and
with who you want - from baremetal to cloud, monolith to microservices, service
mesh, and beyond.

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 MuleSoft API Manager vs.

Learn more about Kong Gateway Enterprise

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 MuleSoft API Manager vs.

IBM DataPower Gateway

Compared 1% of the time

IBM DataPower Gateway and MuleSoft API Manager are API management solutions.
MuleSoft API Manager seems to have the upper hand with its more extensive feature set,
justifying its cost effectively.

Features: IBM DataPower Gateway provides extensive security capabilities, reliable

performance, and effective integration support. MuleSoft API Manager offers a broad range
of connectors, robust API lifecycle management, and flexibility in integration and
functionalities.

Room for Improvement: IBM DataPower Gateway could enhance its flexibility and connector
variety. It may also benefit from more user‐friendly deployment processes. MuleSoft API
Manager might improve its initial complexity and documentation clarity, and also enhance
some security features for advanced use cases.

Ease of Deployment and Customer Service: IBM DataPower Gateway's structured

deployment with strong security can be complex initially. MuleSoft API Manager's cloud‐
based model simplifies setup, with customer service frequently noted as more responsive.

Pricing and ROI: IBM DataPower Gateway often has a higher upfront cost but provides good
ROI with efficient security. MuleSoft API Manager, with competitive pricing, offers quick
adaptability, often resulting in a higher perceived ROI.

IBM DataPower Gateway is a robust, secure next-generation enterprise-grade

single multichannel API gateway that supplies dynamic access, integration,
control, and outstanding security. The solution is available in a broad range of
workload capabilities, including application programming interface (API), service
oriented architecture (SOA), B2B, cloud, web, and mobile. These dynamic
capabilities ensure users are able to quickly increase the reach of an organization's
critical IT resources to new channels, which will provide shareholders, team
members, and clients with safe, secure access at all times.

DataPower Gateway is very flexible and is widely available in virtual, cloud,

traditional, physical, Docker, and Linux form factors.

IBM DataPower Gateway Features

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 MuleSoft API Manager vs.

IBM DataPower Gateway has many value-added features. Some of these features
are included below:

• Control: The solution provides decision point authorization and authentication for all
standards, including Lightweight Direct Access Protocol (LDAP) and Open Authorization
(OAuth), which allow for better access control across an organization’s entire network.
• DataPower dashboard: The dashboard is specifically designed to enhance
performance and determine problematic processes. The solution provides intuitive real‐
time performance transparency to diagnose operational and performance anomalies and
offer repair and restoration recommendations.
• Enhanced messaging: Users are able to easily mediate messaging and protocols by
incorporating the best of today’s traditional and modern application standards.
• Integration: IBM DataPower Gateway offers super fast mainframe connectivity,
database connectivity, transport protocol bridging, content‐based routing, and any‐to‐
any message transformation, ensuring secure and immediate connect service.

IBM DataPower Gateway Benefits

IBM DataPower Gateway provides many benefits. Some of those benefits include:

• Flexibility: The solution is easy to use and configure and provides for a pleasant,
intuitive overall user experience. The solution can immediately be used out of the box,
which makes overall process management simple.
• Protection: The solution provides sturdy continuous service protection and application
performance using robust powerful routing and traffic control.
• Security: The solution’s enterprise‐grade De‐Militarized Zone (DMZ) ready gateway
enables users to enforce the desired runtime application security across all messaging
protocols.
• Profitability: The solution’s design ensures significant reduction of development costs
in addition to the streamlining of overall operations. Users are able to achieve reduced
total cost of ownership (TCO) and experience a near‐immediate ROI.

Reviews from Real Users

“My company has a good impression of IBM DataPower Gateway. What I like about
it is that because it's an appliance, it's a turnkey solution that's very fast and out
of the box. Another valuable feature of IBM DataPower Gateway is that it's easy to
integrate with other products.”- Bálint T., Solution Manager at Intalion

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 MuleSoft API Manager vs.

“You don't have to have a separate DMC proxy because DataPower Gateway is an
appliance and will take care of a lot of security features. These include data
validations, encryption, as well as XML or any type of scripting or security threats
that are present. From a security point of view, being an appliance in the DMC
zone, IBM DataPower Gateway will take care of the entire security angle for the
infrastructure.” - Sathyan K., Founder/Director at perfTech Solutions Pvt Ltd

Learn more about IBM DataPower Gateway

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 MuleSoft API Manager vs.

WSO2 API Manager

Compared 2% of the time

MuleSoft API Manager and WSO2 API Manager are leading products in the API management
category. While both offer compelling features, MuleSoft is often considered more innovative
due to its unique connectors, whereas WSO2 is praised for its cost‐effectiveness and open‐
source support.

Features: MuleSoft API Manager provides a wide range of connectors, robust security
features, and easy scalability, excelling in reusability and orchestration tools. WSO2 API
Manager offers comprehensive API lifecycle management with high customizability, flexibility,
and strong security features, thanks to its open‐source nature.

Room for Improvement: MuleSoft API Manager is criticized for its high price, complex
integration, and the need for better business‐level analytics and automation. WSO2 API
Manager faces challenges with its complex installation, user interface, and the requirement for
more user‐friendly features, particularly in multifactor authentication support.

Ease of Deployment and Customer Service: Both products support private, public, hybrid
cloud, and on‐premises deployment options. MuleSoft is praised for its rapid response times
and quality technical support, albeit at a higher cost, while WSO2 relies on community‐driven
support and seeks improved enterprise‐grade assistance.

Pricing and ROI: MuleSoft API Manager is known for its high cost, justified by its extensive
features but challenging for smaller enterprises. WSO2 API Manager provides a cost‐effective
solution, especially with its open‐source model, appealing to businesses with budget
constraints that require scalability.

WSO2 API Manager is a comprehensive platform that allows organizations to

design, publish, and manage APIs.

It provides a centralized interface for API governance, security, and analytics.

With features like API monetization and developer portal, it enables businesses to
drive innovation and create new revenue streams.

Learn more about WSO2 API Manager

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MuleSoft API Manager

Recent Customer
Reviews

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MuleSoft API Manager

Dipanjan_Nandi
Senior Architect at a consultancy with 10,001+ employees

Valuable testing stubs and policy

enforcement with room for better
security and cost management

Pros Cons

“The most valuable feature of “From an API management

MuleSoft API Manager is Exchange, perspective, MuleSoft's API
where we store all the API Manager is not as powerful as some
specifications and build the other tools available.”
documentation for each API.”

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What is our primary use case?

“Our primary use case for MuleSoft API Manager is to manage APIs and publish
APIs so that whoever is the consumer can understand and access the API
specifications on the exchange.

They can build their codes based on those specifications when calling or
consuming our APIs or pushing data to our APIs. It is also used for testing
purposes, as API Manager provides stubs for initial testing, which helps
consumers..”

How has it helped my organization?

“The MuleSoft API Manager has facilitated the management and publication of
APIs, enhancing efficiency by providing clear API specifications for consumers. Its
testing stubs also aid in initial testing, improving the overall development and
integration process..”

What is most valuable?

“The most valuable feature of MuleSoft API Manager is Exchange, where we store
all the API specifications and build the documentation for each API. This helps
consumers, testers, and support teams to understand what the API does, including
its features, expected field values, and methodologies used. Policy enforcement
capabilities such as rate limiting, throttling, and authentication/authorization
policies are also quite useful..”

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MuleSoft API Manager

What needs improvement?

“From an API management perspective, MuleSoft's API Manager is not as powerful

as some other tools available. Features like monetization and advanced security,
which are present in Apigee, are missing.

I also want the API Manager to be used as a separate product apart from MuleSoft's
other integration solutions.

Additionally, the licensing cost is high, and many clients are looking to switch due
to this..”

For how long have I used the solution?

“I have been working with MuleSoft API Manager for almost five to six years..”

What do I think about the stability of the solution?

“Stability-wise, MuleSoft API Manager is quite good. However, other products in

the market are more stable..”

What do I think about the scalability of the solution?

“MuleSoft API Manager offers a lot of scalability options. It provides auto-scaling

features, which are great; however, the VCOs required for this scaling are costly. If
you understand the methodology, the scaling process is excellent..”

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MuleSoft API Manager

How are customer service and support?

“From a technical support perspective, MuleSoft provides pretty good support.

They offer a good level of partner and client support..”

How was the initial setup?

“The initial setup for MuleSoft API Manager is simple. The documentation
provided by MuleSoft is straightforward, making the platform setup easy if
followed properly..”

What's my experience with pricing, setup cost, and licensing?

“The licensing cost of MuleSoft is high compared to other solutions like Apigee
and Azure API Management, leading some clients to prefer those instead..”

Which other solutions did I evaluate?

“I considered Apigee, Azure API, and Kong as potential alternatives to MuleSoft

API Manager. Apigee and Azure API provide more advanced features and lower
costs..”

What other advice do I have?

“Depending on the client's requirement, MuleSoft is recommended if a

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MuleSoft API Manager

comprehensive integration solution is needed, including API management,

transformation, interface building, and proxy creation. However, if only an API
management platform is needed, other solutions like Apigee or Azure API may be
more cost-effective.

I'd rate the solution seven out of ten..”

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud

provider do you use?

Other

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MuleSoft API Manager

Nikhil GU
Solutions Architect at a transportation company with 5,001‐10,000 employees

Has authentication and API

monitoring features

Pros Cons

“I found the authentication features “I'd like to see improvements in API

very valuable, like how the tool Exchange. Currently, we can only
provides client IDs and secrets and expose APIs publicly. I want to
lets you apply authentication categorize some APIs and expose
policies. We bought the Titanium them just to internal stakeholders.
package with analytics, which It would be great if they could log in
allowed us to do rate limiting and to a developer portal, see our
throttling. The API monitoring and current APIs, view Swagger or RAML
alerting were also useful.” docs, and try request-response
payloads.”

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MuleSoft API Manager

What is our primary use case?

“Our company used MuleSoft API Manager when upgrading to a new SAP S/4
system. We created many APIs following the API-led architecture, building system
APIs, processing APIs with our logic, and exposing these to other systems..”

What is most valuable?

“I found the authentication features very valuable, like how the tool provides
client IDs and secrets and lets you apply authentication policies. We bought the
Titanium package with analytics, which allowed us to do rate limiting and
throttling. The API monitoring and alerting were also useful.

The API analytics feature helped with our three-layer architecture. When
debugging, we could track payloads across the three API levels using correlation
IDs, which was very useful.

MuleSoft API Manager helped us overcome several challenges. Before, we didn't

have good authentication policies and had to depend heavily on our DevOps team.
With the tool, developers can manage everything end-to-end after setting up
CICD with DevOps. This was a big advantage as we no longer needed to involve the
DevOps or security team to look into security or policies for every application
deployment. Having the most control within the team saved many people's time
and effort..”

What needs improvement?

“I'd like to see improvements in API Exchange. Currently, we can only expose APIs
publicly. I want to categorize some APIs and expose them just to internal
stakeholders. It would be great if they could log in to a developer portal, see our

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MuleSoft API Manager

current APIs, view Swagger or RAML docs, and try request-response payloads..”

For how long have I used the solution?

“I have been using the product for six years. .”

What do I think about the scalability of the solution?

“The tool is great for large-scale industries. It's Java-based, making it easy to
write complex logic, and any Java developer can learn it easily. Something like
Boomi might be better for small-scale industries as it's mostly based on
connections..”

How are customer service and support?

“The solution's support is available throughout Europe and North America, which
is pretty good..”

Which solution did I use previously and why did I switch?

“Boomi doesn't have an IDE, so all development is done on a cloud platform. They
don't follow repository systems or have branching strategies. Implementing CICD
with Boomi was complicated, and we're still unsatisfied with it. Unlike other
technologies we've worked with, Boomi's code doesn't reside on platforms like
Bitbucket or GitHub, which I'm not a fan of..”

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MuleSoft API Manager

How was the initial setup?

“Setting up MuleSoft API Manager was pretty straightforward. On a scale of one to

ten, with ten being the easiest, I'd rate it an eight or nine. For deployment, we
usually take two weeks end-to-end, starting with RAML, then creating the API,
and finally exposing it to customers. Only one developer with admin privileges is
needed for the whole process.

We do yearly upgrades. Next year, we plan to upgrade to Java 17 and MuleSoft API
Manager 4.5 or 4.6. It offers both end-of-support and an additional year of
extended support, which is good..”

What was our ROI?

“Regarding return on investment, MuleSoft has significantly reduced the number

of integrations we have. We used to do many point-to-point integrations, but with
MuleSoft API Manager's system API layer, maintenance has become much easier.
When a new stakeholder requests an API, it's easy for us to create a new process
API over our existing system APIs. This reduces effort and makes our system more
robust, leading to faster development and response times..”

What's my experience with pricing, setup cost, and licensing?

“The product's main drawback is its cost. It's expensive for our company, and
their recent change in pricing strategy last year complicated things further. That's
the only thing we're not happy with..”

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MuleSoft API Manager

What other advice do I have?

“I rate the overall solution a nine out of ten. .”

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MuleSoft API Manager ▪ About PeerSpot

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