PCF Training Flow & Guidelines

Table of Content

• PCF Program Training Flow

• T1 Training – Prep
• Card & Bonus Summary
• KSS App Tips
• Compliance Unit
• T1a Training
• T2 Training
• T3 Training
• Final Test & FAQ’s
• T4 Training
PCF Program Training Flow

Completed 100%
Your First Day BEFOR E T1a Day 3
Day 1, 2 or early 3

T1 T1a
Compliance and Sales Theory Unit
3 hour Group Session 1.5 hours Group Session
2.5 hours
Zoom Session with L&D Trainer Zoom Session with L&D Trainer
E-Learning Course
Product Knowlege Sales Flow, Pitch and O bjections

Day 4 Day 4 or 5 Day 7 or later

T2 T3 T4
4 hours 1:1 Training Working at Kognitive and PCF 4 hours 1:1 Training
In Store Training with Field Trainer Regulation R ules In Store Training with Field Trainer
E-Learning Course & Final Exam
 Training 1 (T1) Preparation Steps

3 hour O n-line Live Group Session

via Zoom with L&D Trainer
Review these attachments to be fully prepared for the
training process!
Pretest your computer or tablet in zoom to ensure
microphone/ video are working
Practice logging into the KSS app: [Link] with
your FMR # and PIN
Invest in some pre-learning!
Check out the
Log in to your Zoom T1 Session 5 minutes early! Report
Card and Bonus Summary on unexpected absence BEFORE the start of your session to your
page 4 &5! recruiter!
Participate fully in all activities during training.
Turn off all other distractions. There is LOT to learn!
Card & Bonus Summary
Card & Bonus Summary
 KSS App Tips

Menu: Mobile KSS app link: [Link]

If you are using an android device, you need to use the
Google Chrome browser
If you are using iOS device, you need to use the
Menu: Desktop
Google Safari browser

PIN is sent to your mobile # or email given on your hiring

package.

Task list is accessed via the menu

Ensure you clear the task list daily (check-in/out, surveys,

training completions)

This is not a true “APP” in any app store. You need to go to

website and “add” site to your home screen
Compliance Unit

Compliance Unit Online unit link will arrive in your KSS app task list
2.5 hours within 1 hour of survey completion in T1
E-Learning Course
KSS app link: [Link]

If your e-learning seems frozen: This unit MUST be 100% completed before your T1a
• Try to refresh your browser shift! No exceptions!
• Ensure you are usi ng the
correct browser for your If the screen will not let you advance, it means you have
device (see sl ide above) incomplete mandatory activities above.
• Shut down any other tabs or
apps to optimize your
processing speed
• Connect to stronger wi-fi Do not skip content. This is part of your critical information
signal or direct internet to do your job daily!
• Close the link and re-access
back via the KSS app task l ist Many videos and lessons have quiz or response questions
throughout and you cannot bypass without a passing grade.
Training 1a (T1a) Preparation
Ensure your Compliance Unit is 100% complete and note any
1.5 hours Live Group Session via questions to ask at your class
Zoom with L&D Trainer
Show up early and NOT late! Report unexpected absence
BEFORE the start of your session to your recruiter!
This session requires you to complete a review of
Product Knowledge and 2 role-plays:
Invest in some pre- • 1 customer engagement pitch
learning for an optimal • 1 objection handling
experience:
You will require full camera and video capability to be
T1a Slide Deck viewed live during role plays
Do not read the script during your role plays - this does not
meet your minimum standards.
If you are unable to meet a minimum standard in your role
plays, you will be required to repeat your T1a which will
delay your movement through the onboarding flow
 Training 2 (T2) Preparation Steps

4 hours 1:1 Training Uniform - all black and professional dress - shoes, pants and
In Store Training with Field Trainer shirt

Review your knowledge - This is not the training to learn your

4 hours in-store led by your
product knowledge. You need to know it 100% before arrival.
trainer will provide:
• confirmati on of product
Ensure you can clearly explain all product details before this
knowledge and pitch shift!
confidence
• ori entation to t he store Review your pitch and objection handling with friends before
• demo appl icati ons coming to this shift to ensure you feel confident!
• shadowing customer
engagement and
Professional conduct is required at all times. No language or
appli cations compl eted by
your trainer abusive behaviour will be tolerated.
• learning more KSS app skills
in cli cker to report your
activity
• starting t o approach
customers with support
 Training 3 (T3) with Final Test
T3 - Working at K ognitive and PCF
Regulations Rules Online unit link will arrive in your KSS app task list
E-Learning Course with Final Exam after check in at T2 shift.
This unit MUST be 100% completed before your T4
shift! No exceptions!
If Your E-Learning Seems Frozen:
• Try to refresh your browser If the screen will not let you advance, it means you have
• Ensure you are usi ng the incomplete mandatory activities above.
correct browser for your
device (see sl ide above)
• Shut down any other tabs or
You must pass the final test with 80%! That means 32/40
apps to optimize your
processing speed questions correct or more!
• Connect to stronger wi-fi
signal or direct internet Take your time writing the test - Read the questions
• Close the link and re-access carefully! Many questions require “select all that apply”
back via the KSS app task l ist meaning all correct answers! If you get a question
incorrect, make a note so you can discuss it with your
trainer/manager.
 Final Test FAQ

T3 - Working at K ognitive and PCF What if you do not get 80% on the test?
Regulations Rules
• Do not try to repeat the same test in the e-
E-Learning Course with Final Exam
learning unit - it will only register your first grade
as final
• Contact [Link]@[Link] or your
manager immediately for support
• One final test opportunity will be provided
through your task list called T3a -1 hour after you
complete your first test without a passing grade
• Take the 1 hour or even longer to go back and
review so you are ready
• Take it seriously and take your time

*You have two attempts to successfully pass your T3, unfortunately failing both tests will lead to
offboarding from the team and program*
 Training 4 (T4) Preparation Steps

4 hours 1:1 Training

This shift requires that you have your PCF credentials received
In Store Training with Field Trainer
by email before booking. It may be 2 business days from passing
T3 test to getting credentials.
4 hours in-store led by your
trainer will provide:
Proper Uniform and arrive early!
• approach & pitch
Review your pitch and objection handling with friends before
• overcoming objections
• appropriat eness
coming to this shift to ensure you feel confident!
assessments
Minimum standards to advance require you to complete at
• terms of conditions
• compl eti ng appli cations
least one PCMC and one PCMA application during this shift
• supporting card activations within the compliance standards set out
and use
• reporting act ivity in the
Professional conduct is required at all times. No language or
KSS app clicker abusive behaviour will be tolerated.