STATEMENT OF WORK
Doctor Appointment Booking Platform
1. Introduction
This Statement of Work (SoW) defines the scope, deliverables, timeline, and responsibilities for the
development of the Doctor Appointment Booking Application, available via mobile and web. This document
formalizes the agreement between the client and the development team.
2. Project Overview
Project Name: Doctor Appointment Booking Platform
Project Type: Mobile & Web Application for Same-Day Doctor Appointments
Project Duration: [Start Date] [End Date] (Estimated 12-16 weeks)
The platform will allow patients to book same-day appointments (in-person or online) during a restricted
booking window. It will also help doctors manage schedules and improve access to healthcare.
3. Scope of Work
3.1 In Scope:
- User registration & login (Patients and Doctors)
- Appointment booking with time slot selection (6 AM 8 AM daily)
- Doctor availability & schedule management
- Notifications (SMS/email/in-app)
- Admin dashboard with analytics
- Responsive design for web & mobile
- Optional payment integration
- Multilingual support (future enhancement ready)
3.2 Out of Scope:
- Integration with hospital EMR/EHR systems (Phase 2)
- Insurance claim handling
- Video consultation module (to be planned in Phase 2)
STATEMENT OF WORK
Doctor Appointment Booking Platform
4. Deliverables
4.1 Design Deliverables:
- Sitemap and wireframes
- UI/UX mockups (desktop + mobile)
- Style guide (branding, typography, UI components)
4.2 Development Deliverables:
- Web frontend ([Link]) and mobile frontend (React Native)
- Backend API ([Link] or Django)
- Database setup (MongoDB or PostgreSQL)
- Notifications integration (Firebase/Twilio)
- Admin dashboard
- Role-based access for users
4.3 Documentation:
- Technical documentation
- User manuals (doctor, patient, admin)
- Training guide
5. Project Timeline and Milestones
Phase | Duration | Deliverables
Discovery & Planning | 2 weeks | Project plan, requirement finalization
UI/UX Design | 3 weeks | Wireframes, mockups, style guide
Development | 6 weeks | Functional MVP
Content Integration & QA | 2 weeks | Test-ready platform
Deployment & Launch | 1 week | Live app and web portal
Post-launch support | 2 weeks | Bug fixes and final adjustments
Total Duration: 16 weeks
STATEMENT OF WORK
Doctor Appointment Booking Platform
6. Team Composition and Responsibilities
Development Team:
- Project Manager
- UI/UX Designer
- Frontend Developer
- Backend Developer
- QA Engineer
Client Responsibilities:
- Provide data and availability details
- Timely feedback and approvals
- Hosting details and account access
7. Technical Requirements
7.1 Development Technology:
- Frontend: [Link] (Web), React Native (Mobile)
- Backend: [Link] or Django
- Database: MongoDB/PostgreSQL
- Notifications: Firebase / Twilio
7.2 Hosting and Deployment:
- Hosting via AWS/Firebase/Netlify
7.3 Browser Support:
- Latest 2 versions of Chrome, Firefox, Safari, Edge
8. Testing and Quality Assurance
8.1 Testing Types:
- Functional & Unit Testing
STATEMENT OF WORK
Doctor Appointment Booking Platform
- Cross-browser and device testing
- Load and performance testing
- Security testing
8.2 Acceptance Criteria:
- Booking & scheduling workflows function correctly
- Data encryption in place
- Mobile responsiveness
- Booking time restriction is enforced
9. Change Management
All change requests must follow this process:
1. Written submission
2. Impact analysis (timeline/cost)
3. Client approval
4. Scheduled implementation
10. Payment Schedule
Milestone | Payment % | Trigger
Project Kick-off | 30% | Contract Signing
Design Completion | 20% | Final Design Approval
Development Complete | 30% | Functionally Complete App
Launch & Handover | 20% | App & Web Deployment
Total Cost: [Insert Amount] + GST
11. Acceptance and Sign-off
Each project phase will be signed off by the client. The final sign-off will occur post-deployment once all
deliverables are accepted.
STATEMENT OF WORK
Doctor Appointment Booking Platform
12. Support and Maintenance
12.1 Warranty Period:
30 days post-launch bug-fix support (non-feature related)
12.2 Post-Launch Support:
Available under AMC or separate contract.
13. Intellectual Property Rights
Client holds all IP rights post final payment. All custom code/design is delivered. Third-party tools remain
under respective licenses.
14. Confidentiality
Both parties agree to maintain confidentiality of user data, patient information, and proprietary project details.
15. Termination
Either party can terminate with written notice due to breach of agreement or mutual consent. Payment due for
work completed to date.
16. Signatures
For Client:
Name: ____________________
Signature: _________________
Date: _____________________
For Development Team:
Name: ____________________
Signature: _________________
Date: _____________________
