Unit 1 Revision Notes
Unit 1 Revision Notes
1 Obedience
The Social Approach is the study of how our behaviour is influenced by the presence, attitudes and actions of others, whether
it be actual, implied or imagined. The approach also looks at how behaviour may be affected by group membership and by
social situation, and includes our wider culture
The term destructive obedience refers to the idea of an individual following the orders which they consider to be immoral,
which will cause them a lot of distress and regret (often occurs with conformity)
Participants responded to a newspaper advert and were paid $4.50 to take Milgram chose 40 males between the age
part in an experiment. A participant is brought into the room where they of 20 and 50 with a variety of jobs to be
meet another “participant” (actually an actor). Via a fixed lottery, the the participants
participant chooses the role of teacher and the actor the role of learner.
The learner (actor) was a 47 year old
The learner is strapped to a chair and had electrodes attached to them,
acting as Mr Wallace a well-mannered
whilst the teacher is taken into another room where a shock generator is
and likeable accountant
present. The teacher asks the learner a number of questions based on
word pairs, and for each incorrect answer the learner gives, he receives an The experimenter watched the teacher as
electric shock, starting from 15V and going up to 450V in stages of 15 volts. he gave the shocks; he was dressed in a
The experiment was measuring how many shocks the participants would be grey lab coat to give the appearance of an
willing to give the learner, even though the 450V switch read “lethal” important authoritative figure
All 40 of the participants continued to the stage of 300 volt shock, and 26 of them (65%) continued until the end – 450 volts
Milgram concluded from the results that social influence is strong and people obey orders even when this causes distress. It
was not predicted that this level of obedience would occur. Milgram asked psychology students and professional
psychologists before the study what they thought the level of obedience would be, answers ranged from 1 to 3 out of 40
Milgram said some of the factors which may have led to this high level of obedience were:
Yale University is a prestigious university which would be unlikely to allow anything unethical to occur
The victim was not unwilling and had agreed to take part
The participant may have thought the learner would only do the same in their place
The participant had been paid to take part, feeling obliged to do the experiment
According to Milgram himself, the degree of tension within the participants reached extremes for some where they were
observed to “sweat, tremble, stutter, bite their lips, groan and dig their fingers into their flesh”. And yet still, they continued:
simply because the experimenter was a figure of authority. “One sign of tension was the regular occurrence of laughing fits…
Full blown, uncontrollable seizures were observed for 3 subjects. On one occasion we observed a fit so violently convulsive that
it was necessary to call a halt to the experiment” – Milgram, 1963
1.3 Evaluation of Milgram’s Study of Obedience
The experiment’s results at the time were not generalisable for a number of reasons. First of all, the study only used men of a
certain age, which did not show anything of women or those from other ages. Also, the experiments were only conducted in
America, so the findings may have been ethnocentric (confined to one country) as they had not been supported elsewhere
The main measure of a study’s reliability is how replicable it is: because of the strong controls in this experiment, it is replicable
and replicating it is a good measure of its reliability. The experiment was repeated by Milgram, himself, among other
psychologists, and it was shown that the results were reliable
Milgram’s work had practical value because it showed that individuals have a tendency towards destructive obedience
(obeying orders which cause yourself moral distress). This helped to explain obeying behaviour, such as that of the Nazis
The study has low ecological validity (the task took place in a laboratory where normal behaviour was not observed)
The study has high experimental validity (there were strong controls making it experimentally correct)
But the biggest criticism of Milgram’s study is on ethical grounds. Participants were deceived, as they were not informed as to
the true nature of the experiment: they were told it was a study on memory, it was actually on obedience. Whilst technically
they had the right to withdraw, the experimenters used verbal prompts to pressurise them into staying. Also, many of the
participants came to much distress during the experiment, as described in the box above
Wim Meeus and Quinten Raaijmakers wanted to replicate Milgram’s experiment but wished to improve on two issues they
found with his original study:
- Milgram’s participants were assured there would be no permanent damage to the “learners”
- The form of punishment would have been old-fashioned according to Meeus and Raaijmakers
PROCEDURE
The aim was to assess how the participants would handle destructive obedience in the everyday situation of a job interview
and to what extent they would obey orders to psychologically abuse a job applicant
i There were three people involved: a university researcher, a “job applicant” (an actor), and the participant
ii The applicant was to follow a script, answering 32 oral multiple-choice questions to get the job
iii The participant was told the job required the ability to handle stress, so they had to issue psychological abuse for each
incorrect answer the applicant gave: there were 15 negative comments (stress remarks) to be made in total, ranging
from “your answer is wrong” to “I think you’d be better suited for a lower-function job”
iv The stress remarks would eventually lead to the interviewee failing and not getting the job
There were 39 participants taking part in this study, and these were separated into two groups. Those in the experimental
group (24 participants) were told when to make the stress remarks by the experimenter. Those in the control group (15
participants) could choose when and even whether or not to make the remarks at all
Made all 15 stress remarks 92% (22/24)* 36% (8/22) 16% (3/19)
Believed the experiment was real 73% 81% 84%
Thought the experiment was a hoax 4% 5% 0%
Were unsure if the experiment was real 23% 14% 16%
*All 22 of these participants were from the experimental group (none of the control group went through to the end)
Meeus and Raaijmakers drew three main conclusions from the experiment to explain the higher levels of obedience:
EVALUATION
The study builds on Milgram’s by focusing on two The study is a lab experiment and the task is artificial,
areas which Meeus and Raaijmakers saw needing therefore lacking validity
attention Although the findings were usefully compared with
Due to the strong controls, the experiment is Milgram’s, there are other factors which could have
replicable so reliability can be tested and cause-and- affected the data, such as different cultures, or
effect conclusions could be drawn different times (they were 20 years apart)
Milgram put forward a theory, agency theory to try and explain the different states people can be in when blindly obeying
those people in a position of authority. He noticed that all of his participants in the original study went to 300 volts, which
showed that it was as if just by agreeing to take part in the study, they were in an agentic state: this meant they were the
agent of the experimenter and would obey his orders, even if it caused them distress
The opposite of agency is autonomy. Being in an autonomous state is being under your own control and having the power to
make your own decisions
A limitation of agency theory is that it is just a description, not an explanation of behaviour shown in obedience. A further
limitation is that there are other possible explanations for obedience, such as social power (consisting of five powers):
Legitimate power is held by those in certain roles, usually those in authority (e.g. Milgram’s experimenter)
Reward power is held by those with certain resources (e.g. Milgram, as he was paying the participants)
Coercive power is held by those who can punish another (e.g. Milgram gave participants a small shock of their own)
Expert power is held by those with knowledge (e.g. the participants would have seen Milgram as someone with knowledge)
Referent power is held by those who are able to win people over by persuasion
Hofling et al. wanted to study the doctor-nurse relationship and so they looked at how nurses would respond if an unfamiliar
doctor ordered them to carry out unethical hospital practice over the phone. A “doctor” would ask the nurses to:
give an excessive dosage of medicine (this would be a placebo)
transmit the order over the phone (against hospital policy – has to be done in person)
use an unauthorised drug (either one not on the ward stock list or one not yet cleared for use)
12 wards were used in public hospitals, and 10 wards in private. The nurses were unaware that they were being studied
PROCEDURE
Pill boxes labelled ‘Astroten 5mg capsules. Usual dose, 5mg. Maximum daily dose, 10mg.’ were central to the experiment.
They contained placebo capsules and were placed on the ward. A doctor (really an actor) then telephones a nurse to give
them orders, which would follow a script, standard answers to potential questions had been prepared. The doctor on the
other end of the phone would be unfamiliar to the nurses, but was courteous and self-confident voiced
The phone call would be ended if the nurse agreed to comply, strictly refused to comply, insisted on referring to another
doctor, became upset or if the call went on for more than ten minutes. The experiment would be stopped by an observer
from the ward if the nurse had the medication ready (had complied) and moved towards the patient’s bed to administer
After the experiment had ended, there was an interview with the nurses, where they were asked about the experience. The
interview was unstructured. They were asked what happened, how they felt about their actions, if the same thing had
happened before, etc
Also, questionnaires were sent out to both student nurses and graduate nurses from different hospitals asking them what
they would have done in the situation. An example of a question they could have been asked would be:
“You are the only nurse on the ward. Now will you please give Mr Jones a stat dose of 20mg – that’s four capsules – of
Astroten? I will be up within ten minutes and sign the order for them then.” What do you do?
The main findings from the main study, interviews with the nurses, and responses from the questionnaires are summarised
in the table on the following page
Main Study Graduate Nurses Questionnaire Student Nurses Questionnaire
21/22 nurses were prepared to give 10/12 said they would not give the 21/21 said they would not give the
the medication medication medication
EVALUATION
The experiment took place in a natural setting for the Nurses were observed without their permission, so
nurses, so normal behaviour would have occurred there was no informed consent or right to withdraw
(the experiment had ecological validity) Many of the nurses were upset, ashamed or outraged
The experiment had an everyday real-life situation at the fact they were being studied, and the findings
which had practical application distressed many of them
The tasks were not artificial – they could happen, so As far as we can tell, the findings apply only to the
the experiment has experimental validity USA and so may be ethnocentric
The study is replicable to test for reliability
The cognitive element involved the beliefs held about a certain group
These beliefs come in the form of stereotypes, common views of what a particular group of people are like
The affective element involves the feelings experienced in response to another group
Stereotyping leads us to develop a prejudice (a particular attitude towards the group)
The behavioural element consists of our actions towards the object of prejudice
Behaving differently towards people based on their membership to a group is discrimination
Social identity theory is a theory which suggests that prejudice can be explained by our tendency to see ourselves as part of a
group. The in-group consists of the group you consider yourself to belong to, and all others are the out-group. Tajfel and
Turner proposed three processes in deciding whether someone is part of the in-group leading to the development of prejudice:
Social categorisation – the process of deciding which group you belong to
Social identification – identifying yourself with the in-group more overtly, this is when you begin to take on the norms and
attitudes of other group members within of the group
Social comparison – one’s self-concept becomes wrapped up with the in-group that self-esteem is enhanced by the
perception that the in-group is better than the out-group
The table below offers an evaluation of the theory as an explanation of prejudice:
A range of studies have shown support for the idea that The theory does not take into account other factors which
people are willing to see their group as better in some may be affecting behaviour
way than the out-group It also fails to explain why there are different individual
There is a practical application of the theory, in that it levels of prejudice found within an in-group
helps to explain a wide range of social phenomena There are alternative theories which offer a fuller account
for prejudice, such as realistic conflict theory
64 boys aged 14-15 were used. The experiment aimed to This second experiment involved three new groups of 16
establish in-group categorisation and assess the behaviour boys each. The boys are shown 12 slides, showing
of group formation. The boys were taken into a lecture paintings by both Klee and Kandinsky. The boys had to
room and forty series of dots were flashed on a screen. decide which artist they preferred. They were then
They were asked to write down how many they thought randomly assigned groups, but the boys were led to
appeared each time. After estimating: believe they were based on their preferences of artist
in condition 1 they were told that people constantly
overestimated or underestimated The experimenters wanted to investigate in-group
in condition 2 they were told that some people are favouritism further by examining the factors leading to the
more accurate than others boys making their decisions from the matrices. They chose
to investigate:
The groups in each condition were split into maximum joint profit (the most the two boys
underestimators/overestimators and good/bad at represented by each matrix would receive)
estimating. maximum in-group profit (the most the boys would
give to their in-group members)
The boys were told that the task used real money for maximum difference (biggest difference between an
rewards and punishments. They were given code numbers in-group and out-group member benefitting the in-
for every other boy and had to choose how much to group)
reward of punish them by in pairs. The system was run
using matrices like the one shown below. The boys had to As in the first experiment, there were the same three
make decisions either as “in-group/in-group”, “in-group/ conditions when making the choices. There were matrices
out-group” or “out-group/out-group” as before, and again a choice was made of one pair of
“rewards and punishments”. The experimenters could see
Positive numbers represent rewarding money, negative if the boy had chosen the highest possible for his own
deducting money from the other boys. The experimenter group member, the lowest possible for a member of the
would call out “These are the rewards and punishments other group, or a decision that was similar for both
for member XX of your group and XX of the other group”
EXPERIMENT 1: FINDINGS
When decisions involved two boys, one from each group (an in-group/out-group decision), the average score given was 9
out of 14. When boys were making in-group/in-group or out-group/out-group decisions, the average reward was 7.5
It seemed that decisions about boys in the same group were fairer than decisions when one boy was in the same group as
the boy making the judgements and one boy was in the other group: showing in-group favouritism
EXPERIMENT 2: FINDINGS
Maximum joint profit did not seem to guide the boys’ choices. Maximum in-group profit and maximum difference in favour
of the in-group worked against maximum joint profit. If the boys had a choice between maximum joint profit for all and
maximum profit for their in-group, they acted on behalf of their own group. Even if giving more to the other group did not
mean giving less to their own group, they still gave more to their own
CONCLUSIONS
Sherif et al. conducted the Robbers Cave Study to build upon his previous work. It used two groups of young boys to find: how
the groups developed; if and how conflict between the groups arose; and how to reduce any such friction. Three terms defined
according to Sherif are:
small group – individuals sharing a common goal that fosters interaction
norm – a product of group interaction that regulates member behaviour in terms of expected or ideal behaviour
group – a social unit with a number of individuals who are interdependent and have a set of norms and values
PROCEDURE
22 young boys aged 11, who did not know each other prior to the study, matched based on IQ tests and information from
their teachers, were put into a camp at Robbers Cave State Park, Oklahoma. A fee was charged to stay at the camp and
they were unaware they were being observed
CONCLUSIONS
The groups developed social hierarchies and group norms, even though they were not stable throughout the study
When the two groups meet for competition, in-group solidarity increases and inter-group hostility is strong
When groups needed to work together, exchanged tools, shared responsibilities and agreed how to solve problems,
friction was reduced – working towards a superordinate goal once was not sufficient, there needed to be numerous
cooperation tasks to achieve this
EVALUATION
There were controls, such as the careful sampling, so It was unethical in that there was no informed
they all followed the same procedures, this meant consent obtained from their parents, and there was
cause-and-effect conclusions could be drawn no right to withdraw (also, a criteria was that parents
There was several data collection methods used, so of the children were not allowed to visit)
validity was claimed It was hard to generalise to other situations because
The group conflict is prejudice, and the reduction of the sample was restricted to young boys of a specific
the friction would be removing the prejudice, background
therefore the study has practical application
Background
In 1973, Zimbardo carried out the famous Stanford Prison experiment where one group of people acted as guards and others
as the prisoners, all of which were participants. More can be found by reading the full 1.11 Reicher and Haslam (2006)
PROCEDURE Group Permeability –
The level of opportunity
Participants spent eight days under constant video surveillance in a purpose-built prison to move from one group
environment that aimed to create “inequalities between groups that were real to the to another
participants”. Prisoners had their heads shaved, had basic uniforms (T-shirts with a 3-digit
number, loose trousers and sandals) and basic living conditions in 3-person lockable cells. The
food, uniforms and accommodation of the guards was a lot better, and they had control over
keys and resources to be used as rewards or punishments. The entire study was filmed and
shown as part of a TV series on the BBC
FINDINGS
Day 1: The experiment begins and the prisoners are informed that one prisoner will be promoted to guard on Day 3. This
created a condition of high group permeability (would readily change groups)
Day 3: One prisoner is promoted to the role of a guard, and group permeability is reduced after they are told there will be
no more promotions. The prisoners felt more of a tight group because of this
Day 4: Three prisoners defied three guards, demanding better food. The guards could not agree how to respond, and so
came off worse in the confrontation. The prisoners’ confidence began to increase
Day 5: Another prisoner was added to the experiment. He was a trade union official who the researchers hoped would
provide ideas on how to improve the living conditions of the prisoners
Day 6: The prisoners broke out of their cells and occupied the guards’ quarters
Day 7: The guards and the prisoners decided to form a commune and govern together
Day 8: This regime initially worked, but four participants became dissatisfied with it and introduced a new very harsh
regime: the experiment was ended at this point to avoid an outbreak of violence
EVALUATION
Ethically, there was a high level of competence, as It was not possible to draw cause-and-effect
the experiment had the approval of the BPS conclusions as behaviour was being observed over a
Participants were not deceived, they knew the period of time, so reactions to individual events
purpose of the study and that TV cameras were weren’t being monitored
constantly filming them The presence of TV cameras may have affected the
Triangulation of results was possible, if data agrees participant’ behaviours, making the findings less valid
the findings are likely to be reliable and the
behaviour being measured was more likely to be real