November 2022
Better Hospitals The Trust’s vision is to achieve ‘better health, for life’. We can’t do that without better hospitals, so we are
planning to rebuild and improve all our ageing facilities.
Design Principles:
To guide our hospital refurbishment and design work from now on, we asked patients, staff and local
communities to co-create a series of Better Hospitals Design Principles. These principles will make sure that
people’s priorities are listened to and acted on during the design process, so there is shared ownership and
pride in the new facilities.
hospital visits This first set of principles focuses on hospital visits - what matters most in hospital design to help people get
to and receive (or give) the care needed.
More principles will follow, to guide specific areas of design work – from public spaces, specific patient
pathways and conditions, digital innovation and workspaces to food and accessibility.
Our eight design principles for hospital visits are:
Our hospitals will:
Be inclusive Be welcoming,
and accessible calming and
Promote for everyone Be easy to comfortable
safe and dignified Our hospitals will be ruthlessly inclusive.
get into and Our hospitals will support comfort, rest, and a good
care in secure Designed to be used by as many people
as possible, regardless of age, gender,
get around night’s sleep. Patients will feel welcome and have
control over their own environment.
surroundings disability, race, language, digital exclusion
and other protected characteristics.
Our hospitals will have clear entrances
and exits, clear and simple signage
Patients will be confident they will receive and a logical layout to ensure they
high quality, safe care and will be treated are easy to get into and get around.
with dignity. Clinical areas will strike a
Be
balance between privacy for patients and
visibility for staff.
environmentally
friendly
Have protected, Reflect our history
We will maximise our use of renewable energy
Support
sources, environmentally responsible materials, and
sustainable construction to ensure our hospitals are
comfortable and support local Net Zero buildings.
a positive waiting
areas for staff communities
experience
Our hospitals will have We will retain some of our buildings’
We will design spacious and comfortable areas for staff to work, character while delivering healthcare
waiting areas and use innovative study and take breaks, innovation. We will open up to local
technology to support the needs of away from clinical or communities and provide a modern care
people waiting for care. public spaces. experience for now and the future.