07/18/2025 10:20 AM GMT
Automated Process Thank you for contacting Dell Technologies. You will be
connected with an agent shortly.
Automated Process Supriya N ➕
Automated Process Welcome, Neha. My name is Supriya, and I'll be assisting
you today. Please allow me a moment to review your
request details.
07/18/2025 10:21 AM GMT
Supriya N Hello Neha , How are you doing today?
Supriya N From what I understand, the issue with your system is
Pin socket issue . Is that correct?
I apologize for any inconvenience this may have caused
you.
07/18/2025 10:22 AM GMT
You yes
You its big in size 16amp 3 pin charger 240 watt. My home
supports 6ampere
Supriya N I’ll be more than happy to help you. Before we go ahead,
I have to confirm few details with you to avoid any
further delays.
Can you confirm that the system you need support with
is Service Tag 21VQ754 : Dell G15 5530
07/18/2025 10:23 AM GMT
You yes
Supriya N I would like to verify the information that we have here,
Name - Neha Laskar
contact no - Click to dial(863) 836-9359
Email: masumahmed@[Link]
You yes
Supriya N Name - Neha Laskar
contact no - Click to dial(863) 836-9359
Email: masumahmed@[Link]
Supriya N In case we need to reach you for future follow up or
assistance kindly share a 2 hours' time window of system
availability between 9AM - 6PM for us to connect. You can
choose any time slot from slots mentioned below: 09:00
am - 11:00 am 10:00 am - 12:00 pm 11:00 am - 01:00 pm
12:00 pm - 02:00 pm 01:00 pm - 03:00 pm 02:00 pm - 04:
00 pm 03:00 pm - 05:00 pm 04:00 pm - 06:00 pm
07/18/2025 10:24 AM GMT
You 4-6
Supriya N In order to identify and isolate the issue accurately, I'd
like to ask you a few questions about your system.
07/18/2025 10:25 AM GMT
Supriya N As per detail given by your end , you have received the
dell charger with system ,there is socket issue to pin in
07/18/2025 10:26 AM GMT
You yes
07/18/2025 10:27 AM GMT
Supriya N I would suggest you to buy extension board which is
comfortable for usage of charger
You does dell have any list of extension board supported
hardware
Supriya N You can connect the extension board to socket then pin
charger in extension board
07/18/2025 10:28 AM GMT
You WhatsApp Image 2025-07-18 at 15.56.26_5a3e8ede.jpg
07/18/2025 10:29 AM GMT
Supriya N this is invoice copy
You yes
07/18/2025 10:30 AM GMT
Supriya N You have received the 180W AC Adapter
Supriya N Please check
07/18/2025 10:31 AM GMT
Supriya N Kindly provide me PPID of the Dell AC Adapter. PPID will
be listed on back side of the AC Adapter on the sticker
starts with CN-0XXXX Total 23 digits.
You actually i have two dell g15 5530 laptop this one from i
am talking has 180 watt ac adapter but the invoice that I
have sent has 240 watt charger
07/18/2025 10:33 AM GMT
Supriya N you have issue for the system service tag 21VQ754
You how to find the service tag of the new laptop
You its not turning on due to charger
You socket
07/18/2025 10:34 AM GMT
Supriya N You have received correct charger for systems mama , if
you have issue for sockets , you can use extension board
for it
Supriya N please check back panel of system there one sticker
Supriya N The serviec tag is given there on sticker
07/18/2025 10:37 AM GMT
Supriya N for this type of model of laptop , the charger ampere is
more You need to use extension board for same
07/18/2025 10:38 AM GMT
You can you please recommend one extension board
You which will be safe for this laptop
You as its a costly laptop i dont want to take a chance
Supriya N We do not extension board detail with us
07/18/2025 10:39 AM GMT
Supriya N Sorry but you can visit nearest stores where you buy it
they can inform you better
You ok thank you
Supriya N Thank you so much.
And Thank you for choosing Dell. Have a wonderful day.
You Have a great day ahead
