How to Write a Formal Letter

(1) Question yourself about:

-How to start
-What is the correct format
-How to manage punctuation marks
-How to present your work
-How to present the matter/content
-What are the words to be used for different official letters

(2) Follow ‘CODER’

C= Collect your ideas (start thinking)
O= Organize your ideas (points)
D= Draft (rough work) first writing
E= Edit (do correction)
R= Revision
(3) Use these tips when writing a formal letter
• Be concise.
• State the purpose of your formal letter in the first paragraph and
• Don't veer (deviate) from the subject. Keep to the point
• Use the right tone.
• Use proper format and presentation.
• Heading.
• Inside Address.
• Salutation.
• Body.
(4) Other Tips
1. Understand why you are writing the letter
2. Understand who your audience is
3. Keep the language simple
4. Get straight to the point
5. Proofread
(5) Rubrics (Marking Scheme) LETTER (5 Marks)
Objective: - To use an appropriate style and format to write a formal/an informal letter.
Note: - No marks are to be awarded if only the format is given. Credit should be given for the
candidate’s creativity in presenting his/her own ideas.
Format - 1 mark
(Sender’s address, Receiver’s address, Date, Subject/Heading, Salutation, Closing)
Content – 2 marks
Expression (Flow & Accuracy) – 2 marks
-Flow-(1 marks) – Coherence (logic) and relevance of ideas and style
-Accuracy (1 marks) – grammatical accuracy, appropriate words and spelling

(6) Who this type of Letters is written to:

Formal or official letters are written to:
• Editors of newspapers
• Heads of different Depts; Directors
• Principals/Managers
Dr Sumer Prasad/Letter Writing/Page 1 of 26
(7) Subject Matter:
• Complaints • Letter of Enquiry
• Reactions • Reply to a Letter of Complaint
• Response to certain events • Sales Letter
• Speeches • Recovery Letter
• Placing order for new items/Order • Promotion Letter etc
Letter
(8) Language:
• Formal
• Assertive
(9) Format
Self-Address (Sender’s address)
__________________________
__________________________
__________________________
Date: _______________ (dd/mm/yy) or (10th Feb., 2021) (mm/dd/yy) or (Feb. 10, 2021)

(Receiver’s Address)
_________________________
__________________________
__________________________
Salutation (Sir/Madam) (do not use commas)
Subject: Regarding ………
(The first letter of each word should be written in capital except articles, prepositions,
conjunctions etc. Do not end subject with a full stop.
Content (Body) (divide the body of the letter into at least in three paragraphs.1 st-Introduce
yourself, 2nd-State the reasons for writing your letter, 3rd-seek remedies/solution for the above
reasons.)
1st Para:
• Refer to previous communication or source of news or information
• Status (position/issue
• Analysis and reasons
• Suggestion/Action required
Closing:
Thanks
Yours sincerely/truly
Signature
(Full rank/name, if any)

Enclosure: 1. A copy of the original bill

2. A copy of warranty card

H/W: write an application to the principal for 5 days leave as you are going out of station. Give a
proper reason.
(Write sender’s address, date, receiver’s address, salutation and subject only.) Don’t write body or any
other thing.

XYZ Colony
Kingsway Camp
Dr Sumer Prasad/Letter Writing/Page 2 of 26
Delhi-09
June 23, 2021

The Principal
Rosary Sr. Sc. School
Radio Colony, Kingsway Camp
Delhi-09

Respected Principal
Sub: A Leave Application for 5 Days
I, Rohan Kumar, Class 9 E, of Rosary Sr. Sec. School, would like to inform you that I wish to go out
of station to Ahmadabad for 5 days. It is an urgent for me to go there.
My cousin’s marriage is fixed on ______ 2021 and my family is taking care of all the arrangements
made over there as his/her parents are financially not very sound.
Therefore, I humbly request you to grant me leave for 5 days with effect from (w. e. f.) June 25,
2021to June 29, 2021. I will highly be obliged to you.

Yours sincerely
Rohan Kumar (9 E)
Roll No. ______

I, Mr. xyz, f/o Rohan Kumar, Class 9 E, of Rosary Sr. Sec. School, would like to inform you that my
ward wishes to go to Ahmadabad for 5 days. It is an urgent for us to go there.
His cousin’s marriage is fixed on ______ 2021 and we are taking care of all the arrangements made
over there as his/her parents are financially not very sound.
Therefore, I humbly request you to grant my ward leave for 5 days with effect from (w. e. f.) June 25,
2021to June 29, 2021. I will highly be obliged to you.

Yours sincerely
(sign) ________
Mr. xyz f/o Rohan Kumar (9 E)
Roll No. ______

(10) Parts of Content (Body/content)

1st Para: Introduce yourself/who you are
2nd Para: Introduce your problem (State the cause/reason)
3rd Para: Request for leave/relief/solution to the problem
(11) Inquiry (enquiry) Letter Writing Tips
Some useful language expressions
We are interested in … and would like you to.
Would you please tell me…/ send me the information.
I shall be obliged if you could give me the following information.
Be polite and formal
Introduce yourself and mention your requirements
Ask for detailed information about the product (price, discount, terms and conditions)
Letter to Editor
Topics
Some useful language expressions
Through the esteemed columns of your newspaper,

Dr Sumer Prasad/Letter Writing/Page 3 of 26

I wish to bring to the notice of the concerned authorities…
In my opinion…
This is a very shocking/ disturbing use of…
Describe your opinion clearly
Say what you would like the receiver to do to redress the complaint (replacement/ refund of money/
free service)
Mention your next course of action, if the complaint remains unattended.

(12) Letter of Complaint (Official & Business)

What is a Complaint Letter?
Complaint Letter – How many times has it happened that you bought a product and it turned out to
be defective?
How many times did you avail of public service and were left dissatisfied? Or, did you ever notice any
problematic practice taking place at a public place? What do you do in such situations?
Most of the time, we do not take any action in such situations because of which the problem doesn’t
get the attention it deserves, and hence, negligence increases.
The most common way to address such problems and to make sure that your raised voice is heard is to
write a letter to the concerned authorities. Sometimes, the associated organization may not be aware of
the troublesome issues which makes it the crying need of time to report them.
A Complaint Letter is a type of letter written to address any type of wrong-doing, offense, grievance,
resentment arising out of a product, service, etc. It is used to raise your concern about unfair things
and seek a productive outcome. It is a fundamental right and duty of a citizen to seek justice arising out
of any injustice, and the first step toward it is, filing a Complaint. It inspires other troubled consumers,
influences the concerned authorities to take proper action, and makes the defaulters more liable,
responsible, and responsive.
It can be of the following types-
Personal Complaint letter- The type of complaint letter you write on your own individual level
pertaining to your individual grievances is referred to as a personal complaint letter.
Professional Complaint letter- It is the type of complaint letter that is written on behalf of the
organization pertaining to issues that are affecting the organization as a whole.
Complaint Letter Topics (subject of a complaint Letter)
1. Incomplete or defective order
2. Abnormal delay in sending the consignment
3. The goods arrive in a damaged condition
4. The goods are different from what was ordered
5. Quantity of goods is not what was ordered
6. Goods are delivered to the wrong address
7. Work undertaken is done unsatisfactorily
8. Misbehaviour of staff or salesman
9. A mistake in preparing the invoice
10. Defective packing might lead to the damage of goods in transit
11. Mistakes in a bill or reminders for payment after the bill has been paid, etc
Others: (subject of a complaint Letter)
1. Wrong-doing in public.
Dr Sumer Prasad/Letter Writing/Page 4 of 26
 2. Rash driving of the DTC drivers.
3. Poor treatment of street dogs
4. Any other issues of your choice
Complaint Letter Marking scheme (Out of 8 Marks)
FORMAT (Sender’s address, date, Receiver’s address, subject/heading, 1 Mark
salutation, complimentary close)
Content 4 Marks
Accuracy 1.5 Marks
Fluency 1.5 Marks
NOTE– No marks are awarded if the only format is given.
How a general subjective question is evaluated:
Q1. (6 Marks) (Content-1, Flow-.5, Accuracy-.5)
A) (Content-1, Flow-.5, Accuracy-.5) = c-.5, f-0, a-0=.5
B) (Content-1, Flow-.5, Accuracy-.5) = c-1, f-.5, a-.5= 2
C) (Content-1, Flow-.5, Accuracy-.5) = c-.5, f-0, a-.5=1
Total marks obtained for this question = (3.5)
Complaint Letter Format
SENDER’s ADDRESS- The sender’s address is usually put on the top left-hand corner of the page.
DATE- The sender’s address is followed by the date just below it, i.e. on the left side of the page. This
is the date on which the letter is being written. It is to be written in expanded form.
RECEIVER’s ADDRESS- Whether to write “To” above the address depends on the writer’s
preference but you avoid writing it. Make sure you write the title/name/position etc of the receiving
official, as the first line of the address.
SALUTATIONS- This is where you greet the person you are addressing the letter to. Bear in mind
that it is a formal letter, so the greeting must be respectful and not too personal. The general greetings
used in formal letters are “Sir” or “Madam”.
SUBJECT- Then we sum up the purpose of writing the letter in one line. This helps the receiver focus
on the subject of the letter in one glance. It is important to underline the subject.
BODY- This is the main content of the letter. It is either divided into three paragraphs or two
paragraphs if the letter is briefer. The tone of the content should be formal. Do not use any offensive
language. Another point to be kept in mind is that the letter should be concise and to the point. And
always be respectful and considerate in your language. It should include-
➢ Short introduction paragraph- Provide details about the product or service that is the subject of
the complaint. Include dates, location, and the specifications about the item or service.
➢ State the issue with item or service. Provide details as to the cause. This may include
malfunction, billing issues, details that were not disclosed, etc.
➢ Indicate how you would like them to resolve your problem. Provide specifics about what
you’re seeking.
➢ Indicate you are including copies of the transaction document.
➢ Indicate you look forward to their reply within a specific time period.
➢ Indicate that they can contact you about the issue and provide your contact details
COMPLIMENTARY CLOSE– At the end of your letter, we write a complimentary closing. The
words “Yours Faithfully” or “Yours Sincerely” are used.

Dr Sumer Prasad/Letter Writing/Page 5 of 26

SIGNATURE– Here finally you sign your name. And then write your name in block letters beneath
the signature followed by your designation. This is how the recipient will know who is sending the
letter.
Complaint Letter Writing Tips
Although the motive of the complaint letter is to vent (opening up or outlet) out your grievance and
frustration, it is imperative that you use a tone that is polite and simple. Try to be formal and avoid
using offensive and disrespectful words.
➢ Make sure that you introduce yourself properly.
➢ The purpose of writing should be loud and clear.
➢ Do not deviate from the topic and write to-the-point.
➢ Make sure you adhere to the format as it carries marks.
➢ Underline the subject of the letter with a pencil. Also, underlining the main points is very
important, but it is advisable that you do it after finishing your exam. Use a pencil and scale for
underlining.
➢ Make sure you double-check for grammatical accuracy and spellings. They carry marks.
➢ Leave an adequate number of lines between paragraphs to make it look clean.
➢ The presentation is very important.
➢ Read a lot of letters to get an idea.
Some useful language expressions
We regret to remind you that…
I am writing to complain about…
We are sorry to inform you that…
Be polite and formal
Introduce yourself and describe clearly what your complaint is
Remember that the newspaper is only a medium to address the issue
Do not ask the editor to resolve the issue.
Solved Examples
Examples: (Complaint Letter-Business)
1. Write a letter to M/s. Oxford Publishing House, London complaining that the books sent by them
were not those you had ordered for. Ask for a replacement. You are Varun Joshi, Sector-20,
Chandigarh.
Answer:
Sector-20, Chandigarh
February 20, 2021

M/s. Oxford Publishing House

Consumer Complaint Division
London

Sir/Madam
Subject- Complaint Regarding Receipt of Wrong Set of Books
On February 1, 2021 I bought a book set (Order No. 000154) to be delivered to Chandigarh, Sector-20.
To my dismay, I have not received the set I ordered for and have instead, received the wrong book set.
I am highly disappointed.
Dr Sumer Prasad/Letter Writing/Page 6 of 26
To resolve the problem, I would appreciate it if you could replace the wrong book set with the one
originally ordered. Please let me know as soon as possible what action you propose to take. I look
forward to hearing from you within the next ten days.
Enclosed are copies of the transaction document and the receipt.
I look forward to your reply and a resolution to my problem and will wait until the aforementioned
time before seeking help from a consumer protection agency or the Better Business Bureau. Please
contact me at the above address or by phone at 098100XXXXX.

Yours Sincerely
Varun Joshi
Enclosure(s)- Copy of receipt and transaction docs.

2. You are Sanjeet of 122, Arjun Nagar, New Delhi. A number of scooters and cars are parked in your
locality without any order, causing blockage of the streets. Write a letter to the local Secretary of the
Resident’s Association complaining against this problem.
Answer: (Complaint Letter-Official)
122, Arjun Nagar
New Delhi
February 20, 2019

The Secretary
Resident’s Association
New Delhi

Sir
Subject- Complaint Regarding the Issue of Bad Parking Habits in the Locality
I would like to drive your attention to the bad parking habits of residents in our locality. It is
resulting in a lot of chaos and no place for parking for those who come back late.
Despite defining the area assigned to each vehicle, cars are parked amidst two parking spots. One
vehicle occupies the space for 2-3 vehicles leading to mismanagement.
Two-wheelers are placed nowhere near the allotted zone. This creates problems for other people as
they have to then spend a lot of time finding parking spots in other localities. It induces frustration and
tension for the safety of vehicles.
Various notices and warnings have been given to the rule-violators, but to our dismay, no betterment
can be seen. I request you to take strict action as this is leading to fights between the residents.
Effective and speedy action is expected considering the depth of the situation.

Yours Sincerely
Sanjeet
A concerned citizen

Dr Sumer Prasad/Letter Writing/Page 7 of 26

3. Write a letter to the in-charge of the text-books section of NCERT, New Delhi complaining about
the non-availability of textbooks even one month after the beginning of the new session. You are Rohit
Rana reading in St. Xavier’s School, Delhi.
Answer: (Complaint Letter-Official)
St. Xavier’s School
Delhi
March 1, 2021

North-west Supervisor
NCERT Office
Pitampura, Delhi

Respected Sir/Madam
Subject- Complaint Regarding Non-availability of Textbooks
This is to bring to your notice that even after a month of commencement of classes; the latest NCERT
textbooks are not available at any bookstore. Students have to attend school without textbooks. Some
are borrowing the older versions of their seniors with the out-dated syllabus. This is resulting in
problems in learning and understanding. The lectures teachers are delivering are not having an
effective impact on the students.
Books play an important part in learning and Sir/Madam; I hope you understand the intensity of the
situation. I request you to undertake quick action in making the books available as soon as possible. I
hope my complaint does not fall on deaf ears.

Yours Sincerely
Rohit Rana

4. You are Rizwan Ali, resident of 456, Rajouri Garden, New Delhi. Write a letter to the Editor of a
national daily, drawing the attention of the concerned authorities to the deteriorating law and order
situation in the city.

Do not write – ‘To’ it is no more into practice

For businessmen-Dear sir/Madam/Respected sir/Madam
For Official-Sir/Madam
For the Editor-Sir/Madam
Answer: (Complaint Letter-Official)
456, Rajouri Garden
New Delhi-01
15th May, 2017

The Editor
The Hindustan Times
New Delhi-01

Sir/Madam/Dear Sir/Dear Madam/Respected Sir

Sub: Deteriorating Law and Order Situation in the City

Dr Sumer Prasad/Letter Writing/Page 8 of 26

Through this letter I, Rizwan Ali, a resident of 456, Rajouri Garden, New Delhi-01, wish to bring to
the kind attention of the concerned authorities about the deteriorating law and order situation in the
city.
Incidents of theft, kidnapping, molestation, rape and murder are on the rise these days. Both, a person
walking on the street (irrespective of the age or gender) or a person at home are unsafe. Everyone is
susceptible to fall prey to the evil intentions of the antisocial elements in the society. There is no peace
and disquiet has become a norm. Terrorists are seen wandering fearlessly in broad daylight. None of
these criminals have been arrested so far. If arrested many of them go scot–free, those not arrested,
are seen roaming freely on roads.
It is time that laws are applied more effectively to curb the menace. I request the concerned authorities
to look into this matter and take necessary actions to enable the residents to live in peace.

Yours sincerely
Rizwan Ali

5. Tourism being one of the biggest and fastest-growing industries globally, affects the economic,
socio-cultural, environmental and educational resources of nations. Improving tourism industry in
India would thus lead to national development in many spheres. As Ankit/ Ankita, write a letter to the
Editor of The Times of India expressing your views on the same in about 100–120 words.

Answer: (Letter-Official) (sharing your views)

12 Mall Road
Shimla–504321
July 28, 2016

The Editor
The Hindustan Times
New Delhi–110006

Sir
Subject: Improving Tourism Industry in India
Through the columns of your esteemed newspaper, I would like to draw the attention of the concerned
authorities towards the development of tourism industry in our country. India is a land of beautiful
landscapes, rivers and places of religious, historical and cultural importance. We have innumerable
tourist destinations which if used to their full potential can bring about a lot of development in the
country. Tourism being one of the biggest and fastest-growing industries globally, affects the
economic, socio-cultural, environmental and educational resources of nations. Improving tourism
industry in India would thus contribute to the development of the nation in many spheres.
It will have many positive effects on our economy. It will help in the growth and development of
various industries directly linked with the tourism industry such as those pertaining to transportation,
accommodation, wildlife, arts and entertainment. It also helps in the creation of new jobs. A lot of
revenue will also be generated through foreign exchange on payments received for goods and services
provided. The development of tourism also enhances the living conditions of the local people. It would
therefore be appropriate for all concerned, to work towards perfect all aspects of this fastest-growing
industry.

Yours sincerely
Ankit

Dr Sumer Prasad/Letter Writing/Page 9 of 26

6. Our metropolitan cities witness a large number of accidents every day. What do you think is the
reason? What can be done to bring down the rate of accidents? Write a letter in 100–120 words to the
Editor of a national daily expressing your concerns and offering solutions to this problem. You are
Arun/Aruna, 112 Model Town, Delhi-33.
Answer: (Letter-Official) Sharing views or concern
112 Model Town
Delhi-33.
July 10, 2016

The Editor
The Times of India
New Delhi–1100033

Respected Sir
Subject: Rising Number of Road Accidents
Through the columns of your esteemed newspaper, I would like to draw the attention of the concerned
authorities towards the increase in the number of road accidents in the metropolitan cities. The loss of
life due to these accidents is also increasing. Why is this so? The thrill for speed among the impatient
youth or the underage drivers could be a cause. Blaming the youth solely for these accidents is not
justified. There are many who do not follow traffic rules. The reason could be, to reach the destination
in a hurry, stress leading to loss of concentration, distractions like mobile phone, road rage, the result
is the same–accidents. Drunken driving is yet another cause of accidents. Everyone wants to live in
luxury. With companies offering vehicles affordable EMI and costs, the dream of owning a vehicle is
becoming a reality for many. However, all this leads to an increase in number of vehicles on the road,
thereby leading to more accidents. We need to take stringent measures to avoid these accidents. More
policemen should be deployed to act as deterrents. There should be stricter punishment for even a
small violation of rules. Another way would be to inculcate traffic rules and discipline at school itself.
While issuing licence there should be comprehensive classes for traffic rules. In cases of underage
drivers, parents should be held responsible and penalized. Another solution would be to car pool. This
would not only reduce traffic but also reduce the pollution in the environment. If these measures are
implemented, we will be able to save a lot of lives.

Yours sincerely
Arun

7. The influence of friends can have both positive and negative impact on the students. Write a letter to
the editor of a national daily in 100–120 words discussing how we can make it more positive and
productive. You are Arun/Aruna 24, Mall Road, Chennai.
Answer: (Letter-Official) sharing views or concern
24, Mall Road
Chennai
April 3, 2016

The Editor
The Times of India
New Delhi–110006

Sir
Subject: Influence of Friends

Dr Sumer Prasad/Letter Writing/Page 10 of 26

Through the columns of your newspaper, I wish to draw the attention of the readers towards the
increasing influence of friends on the life of youngsters these days. We hear a lot of youngsters
referring to “Peer pressure” that affecting friendship these days. Friendship is a valuable relationship
that helps the youth evolves. It establishes a strong bond between two human beings. Good friendship
develops healthy completion among peers. Nowadays when stress has become a part of life, good
friends help to reduce each other’s stress levels. A good friend will also be there whenever one is in
trouble. Contrarily, the influence of a bad friend can be disastrous. One can develop vices like
drinking, drugs, smoking, stealing, betting, etc. to be one among his peers, part of the crowd. The
youth need to understand that time, intelligence, money and relationship should be used in a
productive way. One can learn a lot from friends. As a group, friends can take up projects and do
social work. In a friendship, friends need to be encouraging and supportive of each other. On each
other, have a positive influence. Thank you

Yours sincerely
Arun

8. Many complaints about unfair means being used in exams have been reported. Write a letter to
the Editor of a national daily newspaper in 100–200 words giving reasons. for this trend and suggest
measures to combat this. You are Arun/Aruna 12 Fort Road Kochi.

Answer: (Letter-Official) Showing concern and views

12, Fort Road
Kochi
September 20, 2015

The Editor
The Hindustan
Times New
Delhi 110006

Sir
Subject: Use of Unfair Means
Through the columns of your esteemed newspaper, I would like to draw the attention of the concerned
authorities to the alarming rise in the use of unfair means by students while appearing for exams.
Students get chits, and use latest gadgets to copy. There are some who use the old method copying
from the peers. Many are caught by the exam squads and suspended. Some even lose a year. But still
the practice continues. What is it that is forcing students to fall prey to this dangerous practice? The
primary reason is the high expectations of parents and teachers. Then there is peer pressures. The
competition to be at the top. There are some who copy due to lack of preparation. Sometimes, fear of
failure and poor vigilance also make students use unfair means during exams. The need of the hour is
to take immediate measures to help the students. The teachers and parents need to play an active role
in sensitizing students about the importance of learning. They should instil life skills and values of
integrity and honesty. Vigilant should be excellent quality. We need to manoeuvre our children on to
the right path.

Yours sincerely
Arun

Dr Sumer Prasad/Letter Writing/Page 11 of 26

9. You are Mr. Malik, the coordinator of the ABC Public School. Write a letter to place a bulk order
for school uniform to M/S Sinha Garments.
Answer: (Business Letter-Placing an order)

ABC Public School

12 Pandeer Road
New Delhi-110001
6th February, 20xx

M/s Sinha Garments

New Delhi

Dear Sir
Subject: Order for School Uniform Sets
This letter is with reference to the meeting that took place at your factory. We wish to purchase
uniform material for our students from you. Our requirement is as follows:
Size Quantity
1 Small 80
2 Medium 75
3 Large 45
A total number of pieces 200 (pieces)
Please note that the entire payment will be made only after the delivery. Kindly make the delivery on
or before 2nd April 20xx. I request you to offer us a discount on the order and send us the official bill
along with the product.
Please review the order and if you have any recommendations, or need any clarification, please contact
the undersigned. We hope for a long–term association with you.

Yours Sincerely
Karan Malik
Mob. No. 9811x XXXXX

10. You are Somita Roy, the librarian of ABC Puhlic School, New Delhi. Write a letter to the
Unique Book Co., New Delhi, complaining about the poor quality of books supplied to your library.
Answer: Business Letter (Complaints)

ABC Public School

New Delhi
8th July, 2017

The Unique Book Co.

New Delhi

Dear Sir
Subject: Supply of Poor Quality of Books
We regret to inform you that the quality of books supplied by you to our library is quite deplorable and
poor. ABC Public School has been your old and regular customer. We placed an order for the purchase
of about five hundred books for the school library. The books supplied are poor in quality, not the
latest editions and most of them are not the ones we had ordered. Please note that errors made in the
supply given below and expedite the matter at the earliest.
Dr Sumer Prasad/Letter Writing/Page 12 of 26
(a) Thirty copies of Modern Mathematics (10th Standard) 2015 Edition Supplied.
(b) Thirty copies of English Grammar (10th Standard) 2015 Edition Supplied. Whereas 2017 Editions
of the above-mentioned books are available in the market.
We ordered for thirty copies of ‘History of India’ by S.K. Rao but received 10 copies of ‘History of
India’ by S.P. Singh.
Twenty copies of science books are really in a bad shape and cannot be accepted as such. Please effect
the changes on or before 1st of August, 2017.

Yours faithfully
Somita Roy
Librarian

11. You are John/Jennifer, the in-charge of tour and excursion club of Grand Public School, Agra.
During the summer break, you are planning to organise a tour to a place of historical importance.
Write a letter to the India Travel and Tour Agency, Agra, enquiring about the charges, facilities and
all the other necessary details.
Answer: Business Letter (Enquiry)

Grand Public School

Agra
6th April, 20xx

The Manager
India Travel and Tour Agency
Agra

Sir
Subject: Enquiry about the Charges and Facilities
Grand Public School, Agra is organising a tour to a place of historical importance during the summer
break. We are planning a tour in the first week of May. It would be a tour for three days. We are a
group of twenty–five students, four teachers and two peons. Kindly furnish the following details
regarding the tour and oblige.
• Information regarding the package tours provided by your agency.
• Arrangement for accommodation of the students, the teachers and the peons.
• Number of rooms and their total charges.
• Arrangements of breakfast, lunch and dinner and the charges per head.
• Arrangement of luxury buses and the charges for each bus.
• Any other information or relevant details regarding the tour.

Yours faithfully
John/Jennifer
(Educator)
Tour In-charge

12. Accidents in big cities is a common phenomenon. Unfortunately, hardly anyone comes to the
rescue of road victims because of fear of harassment by the police. Now that the Supreme Court has
issued guidelines that people who take road victims to a hospital will not be questioned or detained,
there is no reason why bystanders/passers-by should hesitate to help road victims and thus discharge
their duty as responsible citizens. Write a letter in 100–120 words to the editor of a national daily
Dr Sumer Prasad/Letter Writing/Page 13 of 26
requesting him to make people aware of Supreme Court guidelines and urge them to help people in
distress. You are Shom/ Shobha, 24, Raj Nagar, Kanpur.
Answer: (Letter-Official) Showing concern
24, Raj Nagar
Kanpur Uttar Pradesh
12th March, 2018

The Editor
Times of India
Kanpur

Sir
Subject: Supreme Court Directive
As a conscientious citizen of this great country, I consider it is my duty to make a humble request to
your esteemed newspaper, towards effecting a very noble social cause. Road accidents are on the rise.
Research says that we lose 17 lives every hour. Most often this is due to the non-availability of instant
medical help. People hesitate to help a victim, because of the complications they get entangled in with
the police. Through the columns of your paper, kindly spread awareness among the public about the
guidelines issued by the Supreme Court, regarding the security of those who come forward to help.
This may encourage people to be more responsible. Please help me in my endeavour.

Yours faithfully
(signature)
Shobha sen

Question 13.
Shantikunj is a thickly populated locality inhabited mainly by the working-class people. Unfortunately,
there is no Mother Dairy milk booth in the locality. Write a letter in 100–200 words to the editor of a
local daily drawing the attention of the authorities to the problem faced by the people, requesting them
to open a milk booth. You are Ram/Roma, 4, Shantikunj, Delhi.
Answer: (Complaint Letter-Official)
4 Shantikunj Delhi
16 March, 2018

The Editor
The New Indian Express Delhi

Sir
Subject: Request for a Mother Dairy Milk Booth
Shantikunj is a very thickly populated locality consisting of people belonging to the working class, i.e.,
the 4th–grade category of workers. Both men and women step out to fend for the upkeep of their
families. Milk is considered to be one among the staple food varieties by our community. As the old
concept of fresh milk being delivered at the doorstep has become a thing of the past, we face a lot of
difficulty in securing milk to give our children. Mother Dairy, which is considered to be the main milk
provider in Delhi, does not have a booth in our area. Through the columns of your esteemed
newspaper, I seek support in drawing the attention of the concerned authorities to set up a milk booth
in our locality at the earliest.

Dr Sumer Prasad/Letter Writing/Page 14 of 26

Yours faithfully
(signature)
Roma Mittal

Question 14. Letter of Placing Order

You are Sakshi/Saksham, Hostel Warden, Radha Krishna Public School, Vrindavan, Uttar Pradesh.
Write a letter to the Sales Manager, Bharat Electronics and Domestic Appliances Ltd., New Delhi,
placing an order for fans microwaves, ovens and geysers that you wish to purchase for the hostel. Also
ask for discount permissible on the purchase.
Answer:
Radha Krishna Public School
Vrindavan,
Uttar Pradesh XXXXX
18th May 20XX

The Sales Manager

Bharat Electronics and Domestic Appliances Ltd.
New Delhi 1100XX

Dear Sir
Subject: Placement of Order for Electronics
We are happy to place the order for the following items. Kindly send the following items at the above.
address through transport carefully.
Sl. Name of the Items No. of Items Brand
1 Fans 50 Bajaj
2 Microwaves 25 LG
3 Ovens 30 Philips
4 Geysers 25 Nova
All the items should be in good condition, well bound and packed properly. The items must be
delivered by the end of the month of the issue of this letter. Any damage during transportation would
be your responsibility. As in the past also, we have never been given any opportunity to complain and
the goods have always reached as well on time, and in excellent condition as per our specifications.
We do expect the same delivery this time as well. Kindly offer us a suitable discount as has been the
practice all these years.

Yours faithfully
Saksham
Hostel Warden

Question 15. Letter of Placing Order

Write a letter to Delhi Sports, Daryaganj, New Delhi, placing an order for sports articles like
footballs, cricket balls, Tennis balls and cricket bats to be supplied to your school. Sign as
Ravi/Raveena, Sports Secretary.
Dr Sumer Prasad/Letter Writing/Page 15 of 26
Answer:
Happy Time Public School
Bhajan pura
New Delhi 1100XX
19 January 20XX

The Manager
Delhi Sports, Darya Ganj
New Delhi 1100XX

Dear Sir
Subject: Placement of Sports Goods
This has reference to the quotation dated 19 December 20XX. Kindly send the following items at the
above address.
Sl. Name of the Items No. of Items Remarks
1 Football 10 Sparton
2 Cricket balls 10 Leather
3 Tennis balls 20 Vicky (brand)
4 Cricket bats 10 SS
All the items should be in good condition, well bound and packed properly and delivered within a
week. The payment will be made by cash once the items reach us. Any damage during transportation
would be your responsibility. Though in the past, you have never given us any opportunity to complain
and the goods have always reached us well on time, and in excellent condition as per our
specifications, we do expect the same delivery this time as well.

Yours faithfully
Raveena
(Secretary)

Question 16. Letter of Placing Order

As head of the music department of your school, write a letter to Hyderabad Music House, placing an
order for some music instruments like Sitar, Harmonium, Tabla, Tanpura and Guitar. You are
Anvita/Anil of DIPS School, Rohini, New Delhi.
Answer:
DIPS School
Rohini New
Delhi 1100XX
20 January 20XX

The proprietor
Hyderabad Music House
New Delhi 1100XX

Dr Sumer Prasad/Letter Writing/Page 16 of 26

Dear Sir
Subject: Placement of Order for Musical Instruments
This is to inform you that our school management has decided to place an order with your company for
the supply of music instruments; the list is given below. The price quotation submitted by your agents
has been approved and the institutional discount of 10 per cent offered by you has been accepted.
Kindly make it convenient to send the delivery within 15 days. I am sure proper packing of the
instruments will be taken care of and the responsibility of any damage caused during transportation,
shall rest with you. I hope future repairs and maintenance of the pieces will be provided by you
promptly and satisfactorily. The payment will be made through a crossed cheque to your agent just
after the delivery.
Sl. List of Items No; of pieces
1 Sitar 5
2 Harmonium 10
3 Tabla 4
4 Tanpura 6
5 Guitar 2
Yours faithfully
Anvita
Head of Dept (Music)

Question 17. Letter of Placing Order

You are Neha Singh, computer in charge of DIPS. Your school wishes to buy 20 computers and
computer accessories from Apple Inc., Nehru Place, New Delhi. Draft a letter placing order giving all
the specifications of the product and its quality.
Answer:
DIPS
Rohini
New Delhi 1100XX
20 January 20XX

The proprietor
Apple Inc.
126, Nehru Place
New Delhi 1100XX

Dear Sir
Subject: Placement of Order for Computers and their Accessories
This is to inform you that our school management has decided to place an order with your company for
the supply of computers and computer accessories. The list of items is given below. All the products
should be genuine. The price quotation submitted by your agents has been approved and the
institutional discount of 10% offered by you has been accepted.
Kindly make it convenient to send the delivery within 15 days of the issue of this letter. I am sure
proper packing of the computers will be taken care of and any responsibility for the damage caused
during transportation shall rest with you. I hope future repairs and maintenance of the items will also
Dr Sumer Prasad/Letter Writing/Page 17 of 26
be provided by you promptly and satisfactorily. The payment will be made through a crossed cheque
to your agent within a month of delivery.
List of Items Apple Computer 16 Apple Headphones Apple laptop I-pad
No. of Items 25 15 20 18

Yours faithfully
Neha Singh
(Head of Computer Department)

Question 18. Letter of Placing Order

You are Rakesh/Sonia of Cambridge Senior Secondary School, Noida. Write a letter to the Sales
Manager, Orient Blackson, Noida, placing an order for some books for your school library.
Answer:
Cambridge Senior Secondary School
Noida
18 September 20XX

The Sales Manager

Orient Blackson
Noida

Dear Sir
Subject: Supply of Books for the School Library
Please refer to your quotations and booklist dated 2 September 20XX. I am pleased to place an order
for the following books for the current session.
Sl. Name Class Quantity
1 First Flight (English) 10 30
2 Footprints Without Feet 10 30
3 The Story of My Life by Helen Keller 10 25
4 Diary of a Young Girl by Anne Frank 10 25
You are requested to send the above books as per the terms and conditions at the earliest. I do hope
and expect the books will reach us in good condition, well–bound and packed properly, and the
discounts offered in the past shall be applicable this year too.

Yours faithfully
Rakesh

Question 19. Letter of Enquiry

You are Ganesh/Raja, The Sports Secretary of your school. Write a letter to the Manager M/s Khanna
& Sons, New Delhi, a leading firm in sports goods. Request the company to supply trade catalogues at
the earliest.
Answer:
Don Bosco School
Dr Sumer Prasad/Letter Writing/Page 18 of 26
Kanpur
10 July 20XX

The Manager
M/s Khanna & Sons
C–55, Greater Kailash
New Delhi

Dear Sir
Subject: Trade Catalogue for Sports Goods
We intend to buy sports material in bulk quantity for the Annual sports Day of our school, which is
going to be held early next month. The date of the foundation day also coincides with our Annual
Sports Day.
We are interested in hockey sticks and balls, goalkeeper’s full kit, cricket bats and balls, footballs and
volleyballs, table tennis racquets, etc.
Kindly send us the latest catalogue together with quotation for the above mentioned items. Kindly let
us know the term of payment. Hope to receive the catalogue at the earliest for us to place the order for
the sports goods well in advance.

Yours faithfully
Ganesh (Sports Secretary)

Question 20. Letter of Enquiry

You are the Head of the Department of Mathematics in Jesus & Mary School, New Delhi. Write a
letter to the Sales Manager, Cambridge University Press, New Delhi, requesting them, a list of
Magazines, Newsletters and Journals of Mathematics to send to the head of the department. You are
Dr. D.K. Singh.
Answer:
Department of Mathematics
Jesus & Mary School
New Delhi
24 June 20XX

The Sales Manager

Cambridge University Press
New Delhi

Dear Sir
Subject: Supply of Magazines, Newsletters and Journals of Mathematics
This is with reference to our telephonic conversation on 22 June 20XX, regarding sending me the
above-mentioned materials. The department of Mathematics is planning to hold regular seminars and
workshops. In the past, these workshops and seminars were held at a very basic level but going
forward we are planning to hold them at a large–scale level with more resource persons and
Dr Sumer Prasad/Letter Writing/Page 19 of 26
participants. Therefore, we need to have those periodicals and magazines to cater to the needs of our
students who have found them of immense value every time you have supplied them during the
workshops. I request you to send me the above-mentioned materials with your quotation, terms and
conditions at the earliest.

Yours faithfully
D.K. Singh
Head- Maths Dept.

Question 21. Letter of Placing Order

You are store–in charge in Charya Boys’ Senior Secondary School, Kolkata. Write a letter to the
Manager, Pioneer Traders & Co., Kolkata, placing an order of stationery articles for your school
store. You are Naveen/Hasan.
Answer:
Charya Boys’ Senior Secondary School
Kolkata 700XXX
20 May 20XX

The Manager
Pioneer Traders & Co.

Dear Sir
Subject: Supply of Stationery Articles
Please refer to our telephonic conversation three days back wherein we had discussed about the
different stationery articles at your store. Last year and years before that we have been receiving the
items from your company well on time and in good condition.
So, we are happy to place the order of the following stationery articles for our school.
List of articles No. of items
1 White Paper (full scape size) (17” x 27”) 10 reams
2 Stencil Paper 10 boxes
3 White Chalk Stick 12 gross
4 Carbon Paper (Black) 12 boxes
We would, therefore, request you to quote your rates for the supply of the above articles, including
sales tax and other charges. The quotation may please be sent to us latest by 10th June.

Yours faithfully
Hasan
Store in charge

Question 22.
You are Rohan/Mohan Proprietor of M/S ABC Surgicals, Naraina, New Delhi. Place an order for
surgical instruments that you wish to purchase for your firm. Write a letter to the Manager, M/S GTB
Surgicals & CO., Preet Vihar to send items with discounts.

Dr Sumer Prasad/Letter Writing/Page 20 of 26

Answer:
M/S ABC Surgicals
Naraina New Delhi
14 July 20XX

The Manager
M/S GTB Surgical & Co
Preet Vihar
New Delhi

Dear Sir
Subject: Placing an Order for Surgical Instruments
Our company has always appreciated the quality of surgical instruments provided by your shop all
these years and the current year is no exception. Not only is the quality good, but the delivery is
always timely.
So, we are pleased to place the order for the following surgical instruments. Kindly send these items to
our firm at the above address through your transport carefully.
Sl. Name of the items No. of items
1 Forceps 60
2 Clamps 50
3 Hemostat 50
4 Bonedrills 100

All the items should be in good condition and well packed. Any damage during transportation will be
your responsibility. Kindly give us a suitable discount.

Yours faithfully
Rohan

Question 23. Letter of Placing Order

You are Nidhi/Rashmi. You are the Manager of New Age Computer Shoppe at Ganesh Nagar Delhi.
Write a letter to the in charge of Enfotech, Preet Vihar, Delhi, placing an order for a few laptops like,
Dell, HP, Lenovo, and ASUS for your shop.
Answer:
New Age Computer Shoppe
Ganesh Nagar
Delhi
24 April 20XX

The Incharge
Enfotech
Preet Vihar
Delhi

Dr Sumer Prasad/Letter Writing/Page 21 of 26

Dear Sir
Subject: Placing an Order for Laptops
Please refer to your quotation dated 2 April 20XX along with item list. I am pleased to place an order
for the following items as per terms and rates mentioned in the quotations. Needless to say that all the
ordered items reach to us in a good condition. Any damage during transportation will be your
responsibility. Although, with an association such as ours which is more than a decade, we have not
had any grounds to complain about any of the goods in terms of quality or delivery, it becomes
mandatory to write that the goods should reach us in excellent condition.
Sl. Name of the items & Brand Ram No. of items
1 Dell 8 GB 50
2 HP 4 GB 60
3 Lenovo 4 GB 30
4 ASUS 8 GB 20

The payment will be made on delivery as per the agreement.

Yours faithfully
Nidhi
Manager, New Age Computer

Exercises to Practice
Letter Writing Exercises (Official Letter-Situational)
1. Software engineers from India have the reputation of being among the best in the world. Most of
them migrate to other countries while their own country needs them the most. This is a matter of
serious concern. Taking clues from the following visual and verbal input, write a letter to the editor of
a famous newspaper expressing concern over the issue of brain drain in about 100–120 words.

Clues:
(Human capital flight, more commonly referred to as “brain drain”—the large–scale emigration of a
large group of individuals with technical skills or knowledge.
The reasons— (in source countries: lack of opportunities, political instability, economic depression,
health risks; in host countries: rich opportunities, political stability and freedom, developed economy,
better living conditions).
In terms of individual reasons–family influence (overseas relatives, and personal preference:
preference for exploring, ambition for an improved career).
Loss to nation—the draining of skilled individuals—wheel of developing nations–great loss to these
developing nations.)

(Official Letter- Situational)

Dr Sumer Prasad/Letter Writing/Page 22 of 26

2. The visuals given here make it quite clear that the number of female children has drastically
declined as indicated by “too many puppy–dogs’ –tails. The matter of concern is that their number is
steadily shrinking. Taking inputs from the visuals given below, write a letter to the Editor of a national
daily expressing your worry on the skewing sex ratio in the nation, in about 100–120 words.

3. Vishal came across the following newspaper clipping about a cholera and typhoid epidemic. Write
a letter to the Editor of a local magazine emphasising the need to create awareness of the spread,
prevention and treatment of such diseases. Taking ideas from the hints given below, and using your
own ideas, write the letter in 100–120 words. (Letter-Official-Situational- Concern)
Clue:
(New Delhi: Twenty people died and several have been hospitalised in the Dhari village of UP due to
the spread of cholera and diarrhoea. Doctors are of the opinion that lack of hygiene is the main
reason for the outbreak of such an epidemic.)

4. You are concerned about the increased incidents of road accidents involving school children. The
main reason is the reckless driving habits of children. You decide to express your views in the form
of a letter to the Editor of ‘The Hindu’ discussing this problem. Also suggest measures to combat
the problem. Write the letter in not more than 120 words. You may use the following clues:
Clues: (Letter-Official-Situational- Concern)
Owning vehicles at a young age – fashion statement–reckless driving to compete with friends – clash
of egos – unable to understand that speed thrills but kills – don’t adhere to the traffic rules – don’t
wear helmets – don’t listen to parents – must enforce use of public transport – parents to monitor –
schools to make strict rules.

5. While reading a magazine you came across the following article:

Clues: (Letter-Official-Situational- Concern)
(There is a growing lack of sensitivity and respect for our fellow creatures. There is talk about the food
web and the energy cycles and ecological balance and how removal of any element disrupts the whole
system, and how this can affect human beings too. What this approach lacks is the essential interaction
with Nature and with other human beings. Indeed, in many environmental activities the opposite takes
place.)
You are an educationist and feel that Environmental Education imparted in schools, needs
reorientation. The stress should not be on preserving Nature for human use, but for protecting animals
and plants for their own sake. Based on the information given above and using your own ideas, write a
letter to the Editor of a national daily in about 100–120 words on the subject and give it a suitable
title.

6. The condition of the public park in your locality is miserable and it is also misused by some
mischievous people. Write a letter to the Editor of a local newspaper with the help of the points given
below in 100–120 words. You are Ritu/Ravi, A–15 Kailash Colony, New Delhi.
Clues: (Letter-Official-Complaint)

Dr Sumer Prasad/Letter Writing/Page 23 of 26

(poorly managed parks – heaps of garbage lying everywhere boundary wall broken – grass is
scrounge very dirty, animals resting there – drunkards sit inside sometimes robbed lonely passer-by –
people are scared to go there)

7. The number of tourists going to the hill stations is increasing. This has led to the commercialization
and its ill effects are more and more hotels, garbage, effect on the life of the locals etc. Write a letter to
the editor of a national daily expressing your concern over the situation. (100–120 words). (Letter-
Official- Concern)
8. You are Rohit Verma of Class X in Vikas Sr Sec. School, Anand Vihar, New Delhi. Write a letter to
the Editor of a local newspaper expressing your views on the importance of English (100–120 words).
(Letter-Official-Views)
9. You are Rakhi/Ashok. You have seen the following news item in a newspaper. Video games, internet,
cell phones and other high–tech gears are the accessories of growing up in a digital world. But
parents are concerned about the amount of time their children spend with these and worry that it
might be distracting and hint them their academic and social development.
Write a letter to the Editor of ‘The Pioneer’ in 100–120 words expressing your views. (Letter-
Official-Views & Concern)

10. You are Mr Satish Kaushik, the Sports Instructor in ABC Convent, New Delhi. The Principal of the
school asked you to place an order for buying cricket kits, volleyball nets, footballs, badminton and
other necessary sports accessories. Write a letter to place an order with Star Sports, New Delhi.
((Letter-Official-Business)
11. The Nobel Laureates, namely Rabindranath Tagore, C.V. Raman, Mother Teresa and Amartya Sen
have done our country proud. However, greatness is not confined to a country or a political territory.
Such people work selflessly for humanity and inspire us also to follow their path. Write a letter to the
Editor of a local newspaper in 100–120 words. Take ideas from the input given below on the
importance of being an ideal human being and an ideal citizen.
Clues: (Letter-Official-Views & Concern)
(We should learn from the action of Nobel Laureate.
Not follow the path of corruption and unlawful means
Not being selfish
Be kind, generous, humble
Sharing with the people who do not have
We should work towards becoming a better global society.)

12. Corruption has got into the nerve of the whole world and as a result, the corruption endemic
commands a reprehensive global presence. Some of the social workers are reacting encouraging them
and making the people aware of this evil practice and to raise their voice against corruption. As a
concerned citizen, write a letter to the editor of a national daily highlighting the problem and
suggesting ways and means to curb the menace about 100–120 words. You can take ideas from the
input given below.
Clues: (Letter-Official -Concern, Complaint)
(Corruption – wider phenomenon – omnipresent – growth hindered – brings havoc to the society –
more dangerous than AIDS – creates income inequalities – economic offence – bribe – law thwarting –
more damaging–should be uprooted – more vigilance required – urgent need to curb the monster.)

13. You are Peter residing at D–25, Vivek Vihar, Lucknow. Write a letter to the General Manager of
Lucknow Transport Undertaking to report about the poor, irregular local bus service and with a
request to find a solution. (Letter-Official-Complaint)

Dr Sumer Prasad/Letter Writing/Page 24 of 26

14. Accidents are caused almost every day by stray bulls in the city. Write a letter to Mumbai
Municipal Corporation’s Commissioner complaining about danger posed by this in about 100–120
words. You are Amrit Raj living at 21, Shivaji Enclave, Andheri, Mumbai. (Letter-Official-
Complaint)
15. Write a letter to the editor of ‘The Times of India’ expressing your concerns about the
deteriorating food habits and increasing health issues of teenagers. You are Raman/Reema of Plot 26,
Indirapuram, Bengaluru. (Letter-Official- Concern)
16. You are Amit/Amrita. You are surprised to see the poor infrastructural and educational conditions
in government schools. Write a letter to the Editor of a leading newspaper, to urge the authorities to
focus their attention on these schools and to take necessary steps for their improvement. You may take
help from the hints given below: (Letter-Official-Complaint)
Clues:
Poor infrastructure
no toilet
leaking roofs
lack of efficient teachers
lack of basic teaching aids
no benches and furniture
lack of teachers

17. You are Sameer/Sanjana. Write a letter to the editor of a local daily on ‘the acute shortage of
water in the summer months’ in about 100–120 words.
You may take help from following hints:
Clues: (Letter-Official-Complaint)
Water table falling rapidly
Scarce rainwater
Unbridled urbanisation
Burgeoning population
Pollution–groundwater unfit to drink.

18. You are Chandan. You are unhappy to see that many vendors and shopkeepers keep the eatables
uncovered. Dust and flies settle on these items. Ignorant people eat them and suffer from serious
diseases like food poisonings, typhoid, jaundice, etc. Write a letter to the Editor of a leading
newspaper to express your anxiety and suggest remedies in this regard. You could take help from the
points given below.
Clues: (Letter-Official-Complaint, concern)
The present condition of the vendors
Eatables are uncovered people should be aware
Health Dept. sleeps over the problem
Quick action is required
(Home work- Categorise the following letters if these are letters of complaint, conern, suggestions,
business etc and practice them)
19. You are Manav. You are distraught with the rising number of crimes against women. Write a letter
to the Editor of a national daily expressing your concern on the issue. Also suggest measures to quell
this menace.
20. Elections are round the corner. Various parties are offering freebies. This practice continues till a
day before the elections. Write a letter to the Editor of a national daily expressing your disgust at the
cheap topics being adopted by political parties to lure the poor towards them just for the sake of
securing their votes. You are Ahmed/Ambika.

Dr Sumer Prasad/Letter Writing/Page 25 of 26

21. You are Kaizim/Kumud of 148, Raja Nagar, Delhi. You are awaiting your class 12th results.
Meanwhile, you would like to do a short–term course on etiquette development. Write a letter to The
Director, Personal Care, Hyderabad, enquiring about the course details. (100–120 words)
22. You are Suresh/Sarika Jain of [Link]. 20, Jawahar Nagar, Jaipur. Two months ago you bought a
desert cooler from M/s Cool Home Coolers, Jaipur. Now you discover that it is not working properly.
Write a letter to The Manager (Customer Care) complaining about the malfunctioning of the unit and
asking them to repair or if needed to replace it against the warranty that goes with it.
23. You are Satish/Sonali, the student prefect in charge of the school library. You have been asked by
your Principal to write a letter to place an order for children’s storybooks (10 – 13 years). Write a
letter to M. S. Book Depot, Ramnagar, Bikaner placing an order for the books. Invent the necessary
details (100–120 words).
24. You are interested in taking a membership at The British Council library in Delhi. Write a letter to
The Head Librarian asking for the details and the required procedure. You are Ahmed/Amina.
25. You are Upendra/Rashika staying at H. No. 3, Jawahar Nagar, Jaipur. Last year you bought a
telephone answering system with Çeltel from the ‘Electronic World of Chandigarh. Though it records
the caller’s message, it does not save it. Write a letter to the dealer complaining about the problem.
Also request him to replace it, if needed, against the warranty that goes with it.

Dr Sumer Prasad/Letter Writing/Page 26 of 26