7/16/25, 5:32 AM Quick Reference Guide
QUICK REFERENCE GUIDE
This guide includes quick reference for common Smartpoint tasks, as well as an overview of Smartpoint
navigation.
Smartpoint Workflow
Air Shop/Smartpanel
Encode City/Airport
Fare Display
Availability
Itinerary, including Sell from Availability
Fare Quote
Filed Fares
Flown mileage
Mandatory PNR fields, including agency details, names, passenger phone/email, ticket time limit,
frequent flyer, and secure flight
Ignore PNR
Receive, End, Retrieve PNR
Optional PNR fields, including SSR and OSI, Booking File/PNR remarks, seating
Steps to move a Client File (BAR and PAR)
Miscellaneous
Steps to sell a hotel
Steps to sell a car, including car direct segment sell
Cancel itinerary
Modify/Delete PNR data
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Workflow
Select the hyperlink to move to that section of the guide.
Passenger names
OR
- to add filed fare – Client file
Agency details
Fare Display
Air Shop / Smartpanel OR / AND Availability
Fare quote
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Passenger contacts incl. afterhours
Secure Flight/APIS
Ticket Time Limit
Receive, end and retrieve (optional)
Seating
Meals and other service requests
Receive and End
Air Shop / Smartpanel
H/FS
Establish available flights and fares using the Travelport Smartpoint user-friendly graphical interface,
Smartpanel.
Top Tip: Add names first, so your fare is stored.
Press located bottom-right of the terminal window:
Complete the screen, example:
To add segments press Insert segment after icon.
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Ensure you add the child’s age in Passengers description box, e.g.,
Use the Travelport Smartpoint interactive results display to access details, rules and book the pricing
solution.
Encode City/Airport
H/ENCODE
COMMAND ENTRY DESCRIPTION
.CELE MANS Encode single city
.CENADI/PHUKET/DENPASAR Encode multiple cities (max.3)
Fare Display
H/FD
Fare display options may be used in any order after the date/city pair.
COMMAND ENTRY DESCRIPTION
FD1MAYSYDMAD Basic entry, date and city pair
Validated outbound/return dates
FDSYDMSPV08AUG21AUG/VA/A including specified airline (max. 3)
adding approx. taxes
FD1MAYSYDPAR/AY.AP@QLSV2AU*ADT Outbound date, specific airline (max. 3),
global indicator, fare basis and
passenger type code (PTC)
FD10AUGSYDSYD-RTW/QF Round-the-world specify airline (max. 3)
FD15AUGBNEZQN-RT Outbound date, return fares only
Use the Travelport Smartpoint interactive display to access rules, routing and class information. Hover the
cursor over the display.
Example screen display:
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Availability
H/AVAIL
Availability Follow-up: H/AVFU
For the Travelport Smartpoint graphical user interface, use Search menu item and select Air Availability
Search.
Alternatively, use Tools menu item and select Calendar:
Availability options may be used in any order after the date/city pair.
COMMAND ENTRY DESCRIPTION
A10AUGBNEMEL Basic availability, add search options to the
end in any order
A10AUGBNEMEL.0900
A10AUGBNEMEL0900 Specify time, searches 2 hours prior
A10AUGBNEMEL.9A Add # to the end to search from exact time
A10AUGBNEMEL9A
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COMMAND ENTRY DESCRIPTION
AF1MAYSYDHNL.D@2Q/QF# 7-day search, direct flights, number of seats
required in a specified class, on specified
airline # only
Specified class on Alliance carriers
DCA lists Alliance carrier codes
A10AUGSYDSCL@L//*O
DCA/*O lists carriers in specified Alliance
code
A10APRBNELAX/[email protected] On specified airline (max. 3), class and direct
services
Follow up entry for return flights on specified
date and airline (max. 3), class and direct
AR20APR/
[email protected] services
Or,
Or, Follow up entry for return flights add number
AR#10/
[email protected] of days to initial entry in place of a date,
adding options specified airline (max. 3),
class and direct services
A10APRBNELAX/[email protected]++20APR@T/VA.D Return availability entry, combining the two-
step process listed above
7-day search return availability, specifying
AF10APRBNELAX/
[email protected]++20APR@T/VA.D
airline (max. 3), class and direct services
A1MAYSYDHNL/QF.D On specified airline (max. 3), direct services
Follow up entry to the next city; only the
destination city is required followed by
AN10MAYLAX/AA.D options
Or, Or,
AN#9LAX/AA.D Follow up entry to the next city; only the
destination city is required followed by
options
A1MAYSYDHNL/QF.D++10MAYHNLLAX/AA.D Onward availability entry, combining the two-
step process listed above
7-day search onward availability, stipulating
AF1MAYSYDHNL@2Q/QF.D++10MAYHNLLAX@2Q/AA.D
number of seats in a specific class and airline
A10MARBNESYD.0700*QF Carrier specific (only 1 airline permitted),
specifying approx. time
AR15MAR.1700*QF Carrier specific follow up entry to return on
specified date and approx. time
Or,
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COMMAND ENTRY DESCRIPTION
AR#5.1700*QF Or,
Carrier specific follow up entry for return
flights add number of days to initial entry in
place of a date, adding approx. time
A10MARBNESYD.0700*QF++15MAR.1700*QF Carrier Specific return availability entry,
combining the two-step process listed above
Itinerary
Sell from Availability
H/SELL
From a Travelport Smartpoint interactive display, use your cursor to select the required class(es).
To change the number of seats when you have not yet entered passenger names, press the calendar icon
at the bottom of the availability display:
COMMAND ENTRY DESCRIPTION
N2Q3 Need two seats in Q class on line 3 from single availability
Dual availability – need two seats in Q class on line 1 from first screen
N2Q1++N2Y3
and Q class on line 3 from second screen
N2B3M4 Connecting flights – different class of service
N2B3* Connecting flights – same class of service
Fare Quote
H/QUOTE
Top Tip: Travelport Smartpoint reads passenger types from the name field, e.g. *P-C09
The default is to quote all segments for all passengers in a PNR.
To quote specific passengers/segments, use options.
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COMMAND
DESCRIPTION
ENTRY
FQ Fare quote classes booked, all passengers, all segments
FQA Fare quote alternatives for classes booked
FS Fare shop. Compares different airlines for dates booked.
Use the Travelport Smartpoint interactive display to BOOK or REBOOK the itinerary
Fare quote best buy
FQBB
Use FQBBK to rebook and file the fare
FQBA Fare quote best buy, irrespective of availability. Lowest fare for booked itinerary for
information only – not filed
Fare quote best buy, irrespective of availability. Compares booked itinerary classes with
FQBC
lowest fare for booked itinerary. For information only – not filed
FQBBS1.4 Specific segments e.g. 1 and 2 using fare quote best buy. Use any fare quote entry, e.g.
FQS1.4
Specific segments, e.g. 2 through to 6 using fare shop. Use any fare quote entry, e.g.
FSS2–6
FQBBS2–6
FQP1.4 Specific passengers, e.g. 1 and 4 using fare quote for classes booked. Use any fare
quote entry, e.g. FQBAP1.4
Specific passengers, e.g. 2 through to 4 using fare quote alternatives. Use any fare
FQAP2–4
quote entry, e.g. FQP2–4
FQBBP1.4/S2– Combination of passengers and segments
6
FQOCAY Quote a specific airline’s fare, override plating carrier logic
FQ@LGLOB26 Quote a specific fare to validate rules
Filed Fares
H/FILED FARES
COMMAND ENTRY DESCRIPTION
*FF Display a summary of all filed fares
*FF2 Expand summary of a specified filed fare
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COMMAND ENTRY DESCRIPTION
FXALL Cancel all filed fares
FX1 Cancel specified filed fare
Flown Mileage
H/FTPM
COMMAND ENTRY DESCRIPTION
FLS1-7 Display flown (ticketed point) mileage for specified segments, e.g. 1 through to 7
Mandatory PNR Fields
Use the Travelport Smartpoint graphical user interface. From the PNR Viewer window, select Create/Edit
Customer Information to add:
Names H/NAME
H/FREQUENT
Frequent flyer (optional)
H/PHONE
Passenger phone/email
H/EMAIL
Address (optional) H/ADDRESS
Ticket time limit H/T.
Form of payment (optional) H/F.
Secure Flight/APIS data (optional) H/APIS
Agency Details
H/CM
COMMAND ENTRY DESCRIPTION
CM/+*LARNA Move your agency details, adding your own name to the phone field
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Names
H/NAME
COMMAND ENTRY DESCRIPTION
N.2BARTON/ANDREWMR/CHRISTYMRS 2 adults
2 adults, 2 children
N.4JONEZ/VINCENTMR/MADISONMRS/CORYMSTR*P-
C11/SALLYMISS*P-C08 PTC for a list of passenger
types
N.I/BARTON/COLINMSTR*08JAN16 Infant add date of birth
Passenger Phone/Email
H/PHONE
H/EMAIL
COMMAND ENTRY DESCRIPTION
P.BNEM*61 4 21436587 MR BARTON Mobile number, adding city
P.H*61 7 3367 3353 MR BARTON Home number, using default city
[email protected] Mail to
Use - - for underscore
Ticket Time Limit
H/T.
COMMAND ENTRY DESCRIPTION
T.TAU/11JAN Ticket arrangement for specified date
Frequent Flyer / Mileage Membership (Optional)
H/MILEAGE
COMMAND ENTRY DESCRIPTION
M.P1/VA1029384756 Frequent flyer number for specified passenger
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Secure Flight / APIS (Optional)
H/APIS
COMMAND ENTRY DESCRIPTION
SI.P1/SSRDOCSYYHK1/////17SEP77/M//HURLEY/ROBERT Secure flight data, include mandatory slash
for omitted data, YY represents all carriers
in the itinerary
Receive, End, Retrieve PNR
H/R.
H/END
Top Tip: Add an auto-receive, so you don’t have to use the received from entry each time. Here’s how:
1. From the Application menu, select Application Settings:
2. Add your received data in the AutoRecieve field and press SAVE:
COMMAND
DESCRIPTION
ENTRY
R.P+E Received from and end
R.P+ER Received from, end and retrieve
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COMMAND
DESCRIPTION
ENTRY
E End (receive already entered)
End and email a plain text itinerary (receive already entered). Add *HTM to the end of the
EM
entry to send a ViewTrip itinerary (HTML)
ER End and retrieve (receive already entered)
ERM*HTM End, retrieve and email a ViewTrip itinerary (receive already entered)
*–KING
Retrieve a PNR by surname.
Use Recent PNRs icon:
Note: Ensure there is not a PNR already retrieved on your screen.
Ignore PNR
COMMAND ENTRY DESCRIPTION
I Ignore. If the PNR has not been ended, you lose all data
IR Ignore and retrieve, any data added to the PNR is lost. Only on ended/completed PNRs
Optional PNR Fields
SSR and OSI – Generates Messages to Airlines
Special Service Requirements H/SSR
H/MEALS
H/ASSC
Other Supplementary Information H/OSI
Use the Travelport Smartpoint graphical user interface. From the PNR Viewer window, select Create/Edit
Special Services to add, delete or modify:
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COMMAND ENTRY DESCRIPTION
SI.YY*CTCM BNE 61 4 21436587 MR BARTON OSI Passenger afterhours contact to airline
SI.P3/BBML Baby meal on all segments, relate to infant name
Booking File/PNR Remarks – Does Not Generate Messages to
Airlines
Use the Travelport Smartpoint graphical user interface. From the PNR Viewer window, select Create/Edit
Booking File Remarks to add, delete or modify:
Customer ID H/CI.
Corporate ID ASK AN1216
Review Booking File/PNR H/RB.
Associated Itinerary Remarks H/RI.S
Note Pad H/NP.
Unassociated Itinerary Remarks H/RI.
Invoice/Accounting Remarks H/DI.
Unassociated Itinerary Remarks
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COMMAND ENTRY DESCRIPTION
RI.VA TOTAL FARE AUD274.00 AND QF Unassociated itinerary remarks, display at the bottom of the
TOTAL FARE AUD270.02 itinerary. Maximum 70 characters
Seating
H/SEAT
Use the Travelport Smartpoint interactive seat map obtained by selecting the class in the segment.
Example:
Select the seat using your cursor. If supported by the airline, SeatGuru information displays. Use the
menu to the right to select further passengers and segments.
Example:
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Steps to Move a Client File
H/CLIENTFILE
Business File (BAR)
COMMAND ENTRY DESCRIPTION
C*ABC Display BAR using name, e.g. ABC
CM/+*JILL Move BAR, adding your name to agency phone
Or, Or,
CM/+*JILL/+4.6-7 Move BAR, adding your name and moving optional (O) line numbers.
Add flights using Smartpanel results or Availability
Move related (R) lines, e.g. meals
CM/R
Note: Ensure flights are booked before moving reference data
Or, Or,
CM/R/P–1 Passenger relate where more than one passenger exists in the PNR
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Personal File (PAR)
COMMAND ENTRY DESCRIPTION
C*ABC–SMITH Display PAR for passenger, e.g. SMITH, associated to BAR, e.g. ABC
Or,
Or, Search Client file for a passenger, e.g. SMITH
SCFSMITH Using the SCF entry, select from the following options to move into a PNR:
CM/+*JILL Move all Client file data (BAR and PAR), adding your name to agency phone
Or, Or,
CM/+*JILL/+4.6- Move all Client file data (BAR and PAR), adding your name and moving optional (O)
7 line numbers
Add flights using Smartpanel results or Availability
Move related (R) lines, e.g. meals
CM/R
Note: Ensure flights are booked before moving reference data
Or, Or,
CM/R/P–1 Passenger relate where more than one passenger exists in the PNR
Miscellaneous
COMMAND ENTRY DESCRIPTION
TI-DFT/US/CS/BC Travel information for specified country’s customs baggage clearance policy
Steps to Sell – Hotel
Use the Travelport Smartpoint graphical user interface.
Step 1: Display hotel availability.
When there is no PNR present, from the Search menu, select Hotel Availability Search. Example:
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Where you have a PNR, hover the cursor over the segment number and select Hotel Search. Example:
Complete the Hotel Search screen as appropriate and press SEARCH. Example:
Use the Travelport Smartpoint interactive display to access hotel description, images and TripAdvisor
reviews. Press the Maps icon, to the right, to access an interactive map.
Example:
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Step 2: Select the approximate room rates to access the complete availability.
Example:
Step 3: Select the required room rate to validate the rate rules.
Example:
Step 4:: Select the link to open the Hotel Sell Options screen. Complete as required and
press Sell Room(s)
Example:
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Step 6: Receive and end the PNR. Example entry: R.MRS+E
Steps to Sell – Car
Use the Travelport Smartpoint graphical user interface.
Step 1: Display car availability.
When there is no PNR present, from the Search menu, select Car Availability Search. Example:
Where you have a PNR, hover the cursor over the segment number and select Car Search. Example:
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Complete the Car Search screen as appropriate and press SEARCH. Example:
Use the Travelport Smartpoint interactive display to access the car vendor description.
Example:
Step 2: Select the required rate to validate the rules.
Example:
Step 3: Select the link to book the car.
Step 4: Receive and end the PNR. Example entry: R.MRS+E
Car Direct Segment Sell
H/ØCCR
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Car Sell Options H/CAR/
COMMAND ENTRY DESCRIPTION
ØCCRZENN1MEL2MAY–4MAYFCAR/ARR–1135/DT–1500/ID–F348I/BS– ZE = car vendor
0236634
NN1 = need one car
MEL = city
2MAY = pick-up date
4MAY = drop-off date
/ARR- = pick-up time
/DT- = drop-off time
Options (in any
order):
/ID- = Customer ID
/BS- = booking source
Alternatively, use the Travelport Smartpoint graphical user interface available from the Sell menu, Car and
Car Direct. Example:
Complete the Car Direct Sell screens as appropriate. Example Reservation screen:
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Example Payment screen:
Example Other screen:
Modify / Cancel / Delete
Cancel Itinerary
H/CANCEL
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COMMAND ENTRY DESCRIPTION
X1 Cancel segment one
X1.4 Cancel segments 1 and 4
X1–4 Cancel segments 1 through to 4
Modify / Delete PNR Data
Use the PNR viewer window, selecting the interactive (green) item of the data you need to change.
Example screen display:
Example, selecting the Fone item 2. opens the Customer Information screen, press the edit icon to open
the information. Make the required changes and press Apply and Save.
To delete, press the delete icon and Save.
Example:
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Feedback on the content in this Help page
This link does NOT provide Help Desk support. If you need immediate assistance with Travelport Smartpoint, please create a
support request in MyTravelport or use your agency's normal method to contact the Help Desk.
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