COURSE TITLE:

SDA
SUBMITTED BY :
Moeez Ahmad
ROLL NO :
21011598-155
SUBMITTED TO:
Sir touseef bhutta

Assignment 1

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Contents
Business Process Model: Addressing Order Processing Challenges in E-commerce.....................................3
1. Order Management:......................................................................................................................... 3

∙ Customer Order Entry:......................................................................................................................3

∙ Order Verification:............................................................................................................................ 3

2. Inventory Management:................................................................................................................... 3

∙ Real-time Inventory Check................................................................................................................3

∙ Backorder Management................................................................................................................... 3

3. Order Processing:..............................................................................................................................4

∙ Payment Processing:.........................................................................................................................4

∙ Order Prioritization:.......................................................................................................................... 4

4. Fulfillment Process:...........................................................................................................................4

∙ Picking Optimization:........................................................................................................................ 4

∙ Quality Check:...................................................................................................................................4

5. Packaging and Labeling:....................................................................................................................4

∙ Standardized Packaging:................................................................................................................... 4

∙ Accurate Labeling:.............................................................................................................................4

6. Shipping and Logistics:......................................................................................................................4

∙ Carrier Selection:.............................................................................................................................. 4

∙ Shipping Method Optimization:........................................................................................................4

7. Delivery and Customer Communication:.......................................................................................... 4

∙ Real-time Tracking:........................................................................................................................... 4

∙ Delivery Notifications:...................................................................................................................... 4

8. Customer Support and Feedback:.................................................................................................... 4

∙ Support Channels:............................................................................................................................ 4

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 ∙ Feedback Collection:.........................................................................................................................4

Explanation:.................................................................................................................................................. 5

∙ Order Management and Verification:...............................................................................................5

∙ Inventory Management:................................................................................................................... 5

∙ Order Processing and Prioritization:................................................................................................. 5

∙ Fulfillment Process Optimization:..................................................................................................... 5

∙ Shipping and Logistics:......................................................................................................................5

∙ Customer Communication and Support:.......................................................................................... 5

∙ Feedback Collection:.........................................................................................................................5

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Business Process Model: Addressing Order Processing Challenges in
E-commerce
1. Order Management:
● Customer Order Entry: The process initiates when a customer places an
order through the e-commerce platform.
● Order Verification: The system verifies the order details for accuracy
and completeness.
2. Inventory Management:
● Real-time Inventory Check: The system checks inventory in real-time to
confirm the availability of ordered items.
● Backorder Management: If an item is out of stock, the system manages
backorders and provides estimated restocking dates.
3. Order Processing:
● Payment Processing: Secure payment processing is conducted
promptly upon order confirmation.
● Order Prioritization: Orders are categorized based on urgency and
fulfillment criteria.
4. Fulfillment Process:
● Picking Optimization: Systems employ efficient picking algorithms to
minimize time and errors in selecting items.
● Quality Check: Items are inspected for quality before packing.

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 5. Packaging and Labeling:
● Standardized Packaging: Items are packed securely using standardized
packaging materials.
● Accurate Labeling: Shipping labels are generated accurately to avoid
confusion in transit.
6. Shipping and Logistics:
● Carrier Selection: The system selects reliable carriers based on factors
like speed, cost, and service quality.
● Shipping Method Optimization: Optimal shipping methods are chosen
considering delivery timeframes and customer preferences.
7. Delivery and Customer Communication:
● Real-time Tracking: Customers receive real-time tracking updates to
monitor their shipment.
● Delivery Notifications: Automated notifications are sent to customers
before delivery to ensure readiness.
8. Customer Support and Feedback:
● Support Channels: Multiple support channels (e.g., chat, email, phone)
are available for customer assistance.
● Feedback Collection: Feedback mechanisms are in place to gather
customer opinions and experiences.

Explanation:
● Order Management and Verification: The process begins with accurate order
entry and thorough verification to prevent errors at the outset.
● Inventory Management: Real-time inventory checks and backorder
management ensure transparency regarding stock availability.
● Order Processing and Prioritization: Efficient payment processing and order
prioritization reduce delays and manage urgent orders effectively.
● Fulfillment Process Optimization: Streamlined picking, quality checks, and
standardized packaging minimize errors and delays.

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● Shipping and Logistics: Optimal carrier selection and shipping methods
enhance delivery speed and reliability.
● Customer Communication and Support: Real-time tracking, delivery
notifications, and diverse support channels aim to keep customers informed
and satisfied.
● Feedback Collection: Gathering feedback helps in identifying areas for
improvement and enhancing the overall order fulfillment process.

Figure 1: Business Process Model