Abhishek Kumar Singh
Assistant Manager
6 Years 6 Months (+91) 8130866580 singhabhi1005@gmail.
com
Profile Summary
Focused Fraud Investigator with over 6 years of experience in
detecting and mitigating fraud in different sectors. Highly skilled in
applying data analytics and risk evaluation to create and execute
fraud mitigation plans. Works well with law enforcement and
Key skills supports other internal departments.
Anti Money Laundering
Able to respond to rapidly changing work demands while
maintaining proficiency in written and verbal communication.
Transactional Analysis
Transaction Monitoring
Fraud Investigation
Education
Sanction Screening
Enhanced Due Diligence
B.Tech/B.E., 2013
Fraud Detection
Noida Institute of Engineering and Technology (Pharmacy Institute),
Fraud Analysis Greater Noida
Due Diligence
12th, 2008
Gaming Fruads
Uttar Pradesh,
Fraud Control
Hindi
Fraud Monitoring
10th, 2006
Uttar Pradesh,
Personal Information Hindi
City Gurugram
Work Experience
Country INDIA
Nov 2024 - Present
Assistant Manager
Languages EXL SERVICE INDIA PRIVATE LIMITED
I oversee a team of 50 FTs, responsible for dispute investigation,
transactional alerts monitoring and chargebacks for US based clients.
english
hindi My role involves coordinating the team's efforts in tracking financial
transactions and identifying risks
to aid in investigations of financial crimes.
Social links Analyzing transaction data to detect emerging fraud trends and
enabling the creation of innovative transaction monitoring rules.
https://www.linkedin.com/in/abhishek-kumar- Manage chargeback disputes across multiple payment gateways and
singh-83b28459/ deliver effective resolutions.Implement best practices to minimize
future chargebacks, including monitoring transaction patterns and
improving customer service.
Overseeing the investigation & alert monitoring of gift card-related
issues, including tracking fraudulent activity and resolving
discrepancies.
Collaborating with internal teams and external partners to gather and
analyze relevant data. Implementing preventative measures to reduce
future risks and improve the overall security of gift card transactions.
Monitoring team productivity, ensuring efficient workflows and timely
task completion. My responsibilities include maintaining high-quality
output through continuous performance monitoring, process
optimization, and adherence to established standards. I implement
quality control measures and provide feedback to drive improvements.
Contributed to the development of Standard Operating Procedures
(SOPs), detailed process flows, and structured review mechanisms
such as Monthly Business Reviews (MBR) and Weekly Business
Reviews (WBR). Ensured alignment with operational goals, improved
process clarity, and enhanced performance tracking.
Jul 2024 - Nov 2024
Senior Fraud Specialist
Zupee
Investigated fraudulent activity in order to identify suspicious patterns
and potential risks.
Developed strategies to detect and prevent fraud, including the
implementation of new policies and procedures.
Analyzed financial records to identify discrepancies related to fraud.
Manage chargeback disputes across multiple payment gateways and
deliver effective resolutions.Implement best practices to minimize
future chargebacks, including monitoring transaction patterns and
improving customer service. Maintain thorough documentation of each
case to ensure compliance and facilitate reporting.
Managed KYC verification processes by collecting and validating
customer information to ensure compliance with regulatory
requirements. This includes verifying identities, assessing risk factors,
and maintaining accurate records.
Jul 2022 - Aug 2024
Assistant Manager CRU
AU Small Finance Bank
Managed alerts on Falcon, creating new queues, unblocking, managing
hotlists, and updating user permissions.
Created multiple alert dashboards on Falcon for in-depth rule analysis
and streamlining data visualization.
Managed UAT testing on Falcon for newly created rules, ensuring
optimal operation before deployment.
Coordinated tracking of financial transactions, identifying risks, and
facilitating communication with LEAs.
Conducted evaluations and tests on rule scenarios to enhance
effectiveness in detecting disputes.
Analyzed transaction data to detect emerging fraud trends, enabling
innovative monitoring rule creation. Acted as a liaison with LEAs for
rapid complaint resolution.
May 2019 - Jul 2022
Senior Associate
Paytm Payments Bank
Part of a Cyber security analyst acting as an assisting Team Lead and
managing daily work (LEA, RBI, and other enforcement agencies
complaints).
Fraud Prevention through unauthorized UPI, wallet and credit
card/debit card transactions on real time basis escalations received
from Police authorities.
Analysis of I.P. address, number of suspicious bank accounts as well
as analyzing the patterns of fraud transactions.
Handles all sort of escalation from Grievances, Compliance, RBI & Law
enforcement agencies.
Sending Daily report, Data Monitoring, Performance Tracker, and other
associated data task required by management.
Help Other Internal teams in handling fraud related queries and share
the transaction details as per their requirement.
Analyzing new fraud types/trends scenarios. Report the trends to the
concerned team to apply additional layer of security which helps in
term of decreasing the Cyber Fraud.
Conduct quick and accurate risk analysis based of various information.
Creating efficient work schedule for each team member to maintain
deadlines and keep shift properly staffed.
Helping product team for making changes in system on regular basis
by analyzing the fraud trends to prevent fraud.
Responsible to close the escalated (level 2 & 3 concern) as per
standard TAT& SOP.
Developed and applied new fraud prevention protocols and procedures
resulting in a 25% reduction in fraud incidents. Produced expert
testimony in court and worked closely with law enforcement agencies
to bring fraudsters to justice.
Jun 2017 - May 2019
RAC Executive , Quality Checker
Morena Technologies
Working on Emails from corporate clients, creating cab bookings and
provide them a complete assistance.
