lOMoARcPSD|522 3411 8

lOMoARcPSD|522 3411 8

COMPETENCY BASED LEARNING MATERIAL

Sector:

TOURISM
Qualification:

COMMON

Unit of Competency:
PERFORM WORKPLACE AND SAFETY PRACTICES

Module Title:
PERFORMING WORKPLACE AND SAFETY PRACTICES

TECHNICAL EDUCATION SKILLS DEVELOPMENT AUTHORITY

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HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL

Welcome to the module in performing workplace and safety practices. This module contains
training materials and activities for you to complete.
You are required to go through a series of learning activities in order to complete each
learning outcome of the module. In each learning outcome are Information Sheets, Self – Checks,
Operation sheets and job sheets. Follow these activities on your own. If you have questions, don’t
hesitate to ask your facilitator for assistance.
The goal of this module is the development of practical skills. To gain these skills, you must
learn the concepts and theory. For the most part, you’ll get this information from the Information
Sheets, Operation Sheets and Job Sheets.
This module was prepared to help you achieve the required competency, in “Perform
Workplace and Safety Practices”.
This will be the source of information for you to acquire knowledge and skills in this
particular competency independently and at your own pace, with minimum supervision or help
from your instruction.
Remember to :
Work through all the information and complete the activities in each section.
Read information sheets and complete the self – check. Suggested references are included
to supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He/she is there to
support you and show you the correct way to do things.
You will be given plenty of opportunity to ask questions and practice on the job. Make sure
you practice your new skills during regular work shifts. This way you will improve both your speed
and memory and also your confidence.
Use the Self – checks, Operation Sheets or Job Sheets at the end of each section to test your
own progress.
When you feel confident that you have had sufficient practice, ask your Trainer to evaluate
you. The results of your assessment will be recorded in your Progress Chart and Accomplishment
Chart.
You need to complete this module.
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COMPETENCY-BASED LEARNING MATERIALS

LIST OF COMPETENCY
N Unit of competency Module title Code
o
1. Develop and Update Industry Developing and Updating Industry TRS311201
Knowledge Knowledge
2. Observe Workplace Hygiene Observing workplace Hygiene TRS311202
Procedures Procedures
3. Perform Computer Operations Performing Computer Operations TRS311203

4. Perform Workplace and Performing Workplace and TRS31120 4

Safety Practices Safety Practices
5. Provide effective customer Providing effective customer service TRS311205
service
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MODULE CONTENT
UNIT OF COMPETENCY: Perform Workplace and Safety
Practices MODULE TITLE: Performing Workplace and Safety Practices
MODULE DESCRIPTOR: This unit of competency deals with the knowledge, skills and
attitudes in following health, safety and security practices.
It includes dealing with emergency situations and
maintaining safe personal presentation standards.
SUMMARY OF LEARNING OUTCOMES:
LO1. Follow workplace procedures for health, safety and security practices
LO2. Deal with emergency situations
LO3. Maintain safe personal presentation standards

SUMMARY OF ASSESSMENT CRITERIA:

1. Correct health, safety and security procedures are followed in line with legislation, regulations
and enterprise procedures
2. Breaches of health, safety and security procedures are identified and reported in line with
enterprise procedure
3. Suspicious behavior or unusual occurrence are reported in line with enterprise procedure
4. Emergency and potential emergency situations are recognized andappropriate action are
taken within individual’s scope of responsibility
5. Emergency procedures are followed in line with enterprise procedures
6. Assistance is sought from colleagues to resolve or respond to emergency situations
7. Details of emergency situations are reported in line with enterprise procedures
8. Safe personal standards are identified and followed in line with enterprise requirements
 lOMoARcPSD|522 3411 8

LEARNING OUTCOME 1 Follow Workplace Procedures For

Health, Safety And Security
Practices
CONTENTS:
1. Health, Safety & Security in the Workplace

ASSESSMENT CRITERIA
1. Correct health, safety and security procedures are followed in line withlegislation,
regulations and enterprise procedures
2. Breaches of health, safety and security procedures are identified andreported in line
with enterprise procedure
3. Suspicious behavior or unusual occurrence are reported in line withenterprise procedure

CONDITION:
Trainees must be provided with the following.
1. EQUIPMENT
Computer unit with internet access
2. TOOLS
Telephone Fax
machine
3. Supplies and
Materials Pen
Paper
Forms
4. LEARNING MATERIALS:
• Manuals
• Books
• Video (CD)

ASSESSMENT METHOD:
1. Direct Observation
2. Written/Oral Exam
3. Oral questioning
 lOMoARcPSD|522 3411 8

LEARNING EXPERIENCES
Learning Outcome 1 Follow Workplace Procedures For
Health, Safety And Security Practices

Learning Activities Special Instructions

1. Read Information
If you have some problems on Information Sheet 4.1-1,
Sheet 4.1-1
don’t hesitate to approach your facilitator. If you feel
(Health, safety and security in the
you are knowledgeable on the content of Information
workplace)
Sheet 4.1-1, you can now answer Self-Check 4.1-1.

2. Answer Self-Check 4.1-1

Compare your answer with the answer key 4.1-1. If you
got 100% correct answer in this self-check, you can now
move to the next information sheet. If not review the
information sheet and go over the self-check again.
 lOMoARcPSD|522 3411 8

INFORMATION SHEET 4.1 -1

Health, Safety & Security in the Workplace
Learning Objective: After reading this information sheet, you must be able to:
1. Determine the importance of health, safety & security in the workplace.

Requiring safety gear such as a hard hat and reflective vest is

one way to maintain workplace safety.

Safety, health and security in the workplace are important to

workers and to the general morale of the employees of a company.
Much of this is common sense, but there are government agencies
and regulations that govern this aspect of running a business in
order to ensure the health and safety of
the workforce.

Definitions

Safety refers to procedures and other matters taken to keep workers from being injured or
getting sick. Security overlaps safety somewhat because it can also mean protecting workers from
injury, but it is broader and refers to other threats as well, such as sexual harassment and theft.
Business owners have an interest in the health of their employees, not only because they provide
health insurance and workmen's compensation insurance for them, but because a healthy
environment increases productivity.

Safety Measures

Businesses can take measures to ensure that their workplace is safe. They can look for the
least hazardous equipment or material. They can separate workers from specific known hazards, via
protective clothing and equipment or architectural features. They can provide adequate ventilation
to protect against fumes. They can enact rules and procedures that promote safe practices.

Security in the Workplace

Security measures vary depending on the industry and other specifics relating to each
business. Some of the considerations with regard to security include the following: Computer and
Internet-related activity; crisis management; prevention of theft and fraud; prevention of violence;
electronic security systems and alarms; providing and restricting access to various parts of the
physical facility to authorized personnel; and protection of company secrets, trademarks and
copyrights. Each business will address these in different ways, which will include rules and policies,
 lOMoARcPSD|522 3411 8

physical security measures such as locks and alarms and plans to be enacted in the event of an
emergency.

Small Businesses

The Occupational Safety & Health Administration oversees workplace safety. Its function is
to help employers get hazardous materials and circumstances out of the workplace, keep workers
from being injured, killed or becoming sick, and take responsibility for safety in the workplace.

Government Agencies

One of the aspects of maintaining a productive workplace is making sure that there
are effective health, safety and security procedures in place. Effective procedures protect
your
employees, customers, guests and facilities from harm and damage. Review your health and
safety procedures regularly with your management team to see if any changes need to be made
to make the policies more effective.

Health

An effective health policy that protects and informs employees and managers within your
company is one of training and education. By helping your staff to better understand how to
prevent disease in the workplace, you can reduce the fear that may set in when a traditional health
risk, such as flu season, comes around. Education can also help you and your staff better
understand the reality of communicable diseases, how they affect those that do not have them and
what the threats they pose.

Safety

Creating a safe workplace can be a matter of creating good safety habits. According to [Link],
one of the more common workplace safety hazards is falling. Create a policy of clearing common
walkways and removing potential tripping and falling hazards. Use barriers to mark areas where
employees could fall such as high stairways and open floors. Teach your employees to be mindful of
where they are walking, and get your entire staff involved in creating a safer workplace. You can
also post hazard signs around the workplace to remind employees of areas where they should pay
attention, and make the wearing of safety gear mandatory in areas where it is applicable.

Security

Making sure your facility is secure is a major part in reducing workplace stress. Most
businesses today recommends using a badge system that allows only authorized personnel into the
 lOMoARcPSD|522 3411 8

facility at any time. When an employee is laid off or terminated, be sure to get their badge to
prevent that employee from reentering the building to perpetrate a violent act. Install surveillance
cameras so that people entering and leaving the building can be seen. You should also put
surveillance cameras in your parking lot to give your employees an added sense of security.
 lOMoARcPSD|522 3411 8

SELF CHECK 4.1-1

1. What is the purpose of workplace safety?
A. To increase business profits
B. To prevent workers from getting injured or sick
C. To advertise company products
D. To reduce employee salaries
2. Why is workplace security important?
A. To improve marketing strategies
B. To track employee absences
C. To protect employees from threats like violence, theft, and harassment
D. To reduce training costs
3. What agency oversees workplace safety in small businesses?
A. Department of Labor
B. Bureau of Internal Revenue
C. Occupational Safety and Health Administration (OSHA)
D. Department of Trade and Industry
4. How does a healthy environment benefit a business?
A. It creates more paperwork
B. It increases employee insurance costs
C. It increases productivity
D. It lowers product quality
5. What is one example of a safety measure in the workplace?
A. Giving bonuses
B. Requiring the use of hard hats and reflective vests
C. Offering paid vacations
D. Playing background music
6. How can companies ensure a safer workplace?
A. Ignore small accidents
B. Use more chemicals
C. Provide protective equipment and enforce rules
D. Limit employee movement
7. What are examples of security measures a business might use?
A. Free lunches and snacks
B. More printing stations
C. Badge systems and surveillance cameras
D. Extra vacation days
8. How does employee health education help in the workplace?
A. It increases employee absences
B. It reduces fear and helps prevent disease
C. It lowers productivity
D. It complicates tasks
9. What is a common workplace hazard and how can it be prevented?
A. Noise; by hiring fewer workers
B. Falling; by clearing walkways and posting hazard signs
C. Electricity; by increasing voltage
D. Fire; by removing air conditioning
10. What should a company do when an employee is terminated to maintain security?
A. Give them a bonus
B. Let them keep their badge
C. Retrieve their badge and restrict access
D. Throw a farewell party
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Answer Key:

1. B
2. C
3. C
4. C
5. B
6. C
7. C
8. B
9. B
10. C
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LEARNING OUTCOME 2
DEAL WITH EMERGENCY SITUATIONS

CONTENTS:
1. Sources of information.
2. Job description of industry personnel

ASSESSMENT CRITERIA
1. Correct health, safety and security procedures are followed in line with legislation,
regulations and enterprise procedures
2. Breaches of health, safety and security procedures are identified and reported in line
with enterprise procedure
3. Suspicious behavior or unusual occurrence are reported in line with enterprise procedure

CONDITION:
Trainees must be provided with the following.
5. EQUIPMENT
Computer unit with internet access
6. TOOLS
Telephone Fax
machine
7. Supplies and
Materials Pen
Paper
Forms
8. LEARNING MATERIALS:
• Manuals
• Books
• Video (CD)

ASSESSMENT METHOD:
4. Direct Observation
5. Written/Oral Exam
6. Oral questioning
 lOMoARcPSD|522 3411 8

LEARNING EXPERIENCES
Learning Outcome 2
Health, Safety & Security in the Workplace

Learning Activities Special Instructions

1. Read Information
If you have some problems on Information Sheet 4.2-1,
Sheet 4.2-1
don’t hesitate to approach your facilitator. If you feel
(How to Implement Health, safety
and security in the workplace) you are knowledgeable on the content of Information
Sheet 4.2-1, you can now answer Self-Check 4.2-1.

3. Answer Self-Check 4.2-1

Compare your answer with the answer key 4.2-1. If you
got 100% correct answer in this self-check, you can now
move to the next information sheet. If not review the
information sheet and go over the self-check again.
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INFORMATION SHEET 4.2-1

How to Implement Workplace Health Safety & Security Procedures Learning Objective:

After reading this information sheet, you must be able to:

1. Deal with emergency situations.

Some policies and procedures are specific to a particular workplace.

Each workplace has to comply with health and safety regulations, but workplaces vary, and the
specific policies relevant to each must be set down, implemented and monitored. There are rules
on health and safety that apply to all workplaces, such as fire regulations, and some which are
relevant to specific workplaces. An example of the latter would be the regulations on transporting
hazardous material, which would only apply in particular circumstances or to particular companies.

Written policies and procedures

1. Follow correct procedures on staff safety.

Ensure that all staff members are aware of their responsibilities regarding
the Occupational Health and Safety Administration (OSHA) regulations. Staff
should comply with general workplace policies and procedures on attending
mandatory
training sessions and following protective clothing rules. Appoint a suitably qualified
person to be in charge of implementing health, safety and security in your workplace.

2. Ensure that correct protective clothing is provided.

Ensure the staff receives the correct training on health and safety
procedures. Keep a training log detailing this training and reminding you of
when refresher sessions are necessary. Ensure that staff members have
copies of particular policies and procedures when they join the organization.
Ask them to sign to
confirm that they have read these. Issue appropriate personal protective equipment and
clothing. Provide correct changing facilities, and, where appropriate, laundry facilities.
 lOMoARcPSD|522 3411 8

3. Ensure that all health, safety and security procedures are regularly monitored. These
should be revised in the light of new developments or accidents that
highlight inadequacies. Detailed accident records must be kept. New laws
on workplace health and safety must be incorporated into policies and
procedures. Those in charge of the
implementation of these policies must regularly update their own training.

Tips & Warnings

• Ensure all written warning notices are properly displayed and visible.
• Over familiarity and overconfidence may lead to accidents; even the
most experienced staff needs regular training on health, safety and
security.
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Self check 4.2-1

TRUE OR FALSE: ENCIRCLE THE CORRECT ANSWER.

[Link] workplaces follow the same exact health and safety procedures.
True or False

2. Each workplace must have written policies and procedures that are specific to its environment.
True or False

3. Only new staff members are required to follow safety procedures.

True or False

4. Staff members should attend mandatory training sessions related to health and safety.
True or False

5. It is not necessary to issue protective clothing as long as safety training is provided.

True or False

6. Accident records should be kept and reviewed to improve safety procedures.

True or False

7. Health and safety procedures should only be reviewed after an accident occurs.
True or False

8. Staff must sign a confirmation that they have read and understood the workplace’s safety policies.
True or False

9. Displaying written warning notices is optional in the workplace.

True or False

10. Even experienced staff need regular training on health, safety, and security.
True or False
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Answer Key:

1. False
2. True
3. False
4. True
5. False
6. True
7. False
8. True
9. False
10. True
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Maintain safe personal

LEARNING OUTCOME 3
presentation standards
CONTENTS:
1. Sources of information.
2. Job description of industry personnel

ASSESSMENT CRITERIA
1. Safe personal standards are identified and followed in line with enterprise requirements.

CONDITION:
Trainees must be provided with the following.
EQUIPMENT
Computer unit with internet access
TOOLS Telephone
Fax machine
SUPPLIES AND MATERIALS
Pen
Paper
Forms
LEARNING MATERIALS:
• Manuals
• Books
• Video (CD)

ASSESSMENT METHOD:
7. Direct Observation
8. Written/Oral Exam
9. Oral questioning
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LEARNING EXPERIENCES
Learning Outcome 3
Maintain safe personal presentation standards

Learning Activities Special Instructions

1. Read Information Sheet 4.3-
If you have some problems on Information Sheet 4.3-1,
1
don’t hesitate to approach your facilitator. If you feel
(Fire safety/Medical assistance you are knowledgeable on the content of Information
procedure) Sheet 4.3-1, you can now answer Self-Check 4.3-1.

2. Answer Self-Check 4.3-1

Compare your answer with the answer key 4.3-1. If you
got 100% correct answer in this self-check, you can now
move to the next information sheet. If not review the
information sheet and go over the self-check again.

3. Read Information Sheet 4.3-

If you have some problems on Information Sheet 4.3-2,
2
don’t hesitate to approach your facilitator. If you feel
(Violent Criminal you are knowledgeable on the content of Information
act procedures) Sheet 4.3-2, you can now answer Self-Check 4.3-2.

2. Answer Self-Check 4.3-2

Compare your answer with the answer key 4.3-2. If you
got 100% correct answer in this self-check, you can now
move to the next information sheet. If not review the
information sheet and go over the self-check again.
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INFORMATION SHEET 4.3-1

Fire Safety/ Medical Assistance Procedures
Learning Objective: After reading this information sheet, you must be able to: 1. Follow fire safety &
medical assistance procedures.

When calling for assistance, the following information should be given to the dispatcher:

1. Name of the caller.

2. Present location of the caller and the location of the situation, if known.
3. Phone number where the caller can be reached if called back.
4. Description of the situation (i.e., fire, type of injury, etc.).

If possible, stay on the phone until the dispatcher has obtained all the pertinent information.

Important: Under no circumstances is anyone to place him or her in danger to make a phone call or
to stay on the phone.

Fire Evacuation Procedures and Drills

Fire is a very serious situation. It can easily cause death, injury, and loss of property. All
personnel on campus should know what procedures to follow in case of a fire in their immediate
area and/or when a fire alarm sounds. Personnel should also know how to evacuate their building
and should practice this evacuation.

Procedures for All Campus Personnel to Follow in Case of Fire The procedures to follow
when a fire occurs in a room or office include:

1. Leave immediately and close the door behind you.

2. Pull the nearest fire alarm to alert others of the problem.
3. Call 911 and report the fire if possible, without endangering your life or health.
4. Evacuate the building by using the nearest exit.
5. Do not use the elevators.
The Procedures for All Campus Personnel to Follow when a Fire Alarm Sounds

The procedures to follow when a fire alarm sounds include:

1. Call 911 immediately and report the alarm. Please note that if an alarm is sounding, but it is
unknown if there is a fire, the report to the dispatcher should only indicate that there is an
alarm, not a fire.
 lOMoARcPSD|522 3411 8

2. All alarms should be considered real. No one is to remain in the building unless they are
prevented from exiting by fire and/or smoke.
3. Always check the doors for heat and the halls for smoke before exiting.
4. Evacuate the building by using the nearest exit.
5. Do not use the elevators.

Evacuation Procedures and Drills

Personnel should know how to evacuate any building they occupy. This means that everyone
should know where the nearest exit is located, how to get to that exit in the dark, and where
alternative exits are located (just in case the primary exit is blocked).

Periodic drills should be conducted to ensure that the evacuation routes are known and
feasible. At this time all residence halls, health services, and laboratory schools hold building-wide
drills. It is anticipated that fire drills will be expanded to all buildings over the next several years.

Each department is required to develop or adopt fire safety procedures for their personnel
and building. If assistance is needed, contact the Bureau of Fire Protection.

If there are any problems identifying the sound of fire alarms, or the routes to take during
evacuation, contact the Bureau of Fire Protection. Personnel in this office will be glad to assist your
department.

Fire Safety and Life Safety Inspections

Fire Investigations

The Bureau of Fire Protection has the responsibility of inspecting all campus buildings to see
if they conform to fire and life safety codes. If any violations of the codes are found, the BFP
notifies the responsible department for correction.

The BFP, along with the Philippine National Police, is responsible for investigating all fires to
determine the cause of the fire. They also determine what can be done to prevent such
occurrences.

TTI personnel can assist this office in these areas in the following ways:

1. Contact the BFP if there is any fire safety or life safety concerns in your building.
 lOMoARcPSD|522 3411 8

2. Contact the BFP if there has been any kind of fire in your area that has not been investigated
by the PNP OR BFP.
3. Be conscious of the things that can create a possible fire safety or life safety situation, such
as the improper use of extension cords, smoking material, improper storage of flammable
material, storage of material in hallways, etc.
4. Notify the PNP Department or the BFP if you notice anyone creating a fire or life safety
hazard (i.e., setting fires, tampering with the fire alarm system, etc.).
5. Contact the BFP if there are any questions or needs for training in these areas.

Fire Extinguishers and Alarm Systems

All of the major buildings on campus are equipped with some type of fire extinguishers and
alarm systems. These items are installed in the buildings to aid in the protection of life and
property. Personnel who damage or misuse these items not only cause disruptions for others, but
also endanger the lives and health of all other occupants.

Fire Extinguishers

There are several things that campus personnel should know about fire extinguishers. First,
fire extinguishers are designed to fight only very small fires. Most average size extinguishers have
enough water, dry chemical, or gas for about 15 seconds of fire fighting. The rating and the type of
extinguisher determine the type of fire it can extinguish.

It is recommended that campus personnel not fight fires. Most personnel are not trained or
properly equipped to put out fires. If personnel insist on putting out fires, then the following
prerequisites should be met before any fire fighting occurs:

1. The fire department has been notified and is on the way.

2. All personnel within the area have been notified of the fire and have evacuated the building.
3. The fire is very small (less than the size of a basketball).
4. The person who is going to fight the fire has been trained in the use of the fire extinguisher.
5. The person who is going to fight the fire has notified someone about where he or she is
going and what he or she is going to attempt to do.
6. If the fire is not extinguished in the first 15-20 seconds, if the fire gets bigger, or if the smoke
increases, the person should leave the area. Saving property at the cost of life or health is
not a good trade.

Rescue Squad Procedures

Medical aid may be needed should accidents or serious illness occur. The person aiding the
injured or ill individual, in the event of such an occurrence, should follow the following procedures.
 lOMoARcPSD|522 3411 8

Dial 911 and provide the following information:

1. Name of the caller.

2. Name of victim, if known.
3. Nature of illness or injury.
4. Location of the victim.
5. Where someone will meet the rescue squad to lead them to the victim.
6. Other information that may be pertinent or necessary, or that is requested by the 911
operator or rescue squad personnel.

The caller should stay on the phone with the operator until he or she is sure no more
information is needed.
How to Follow Emergency

Procedures Instructions

1. Contact your organization or building's management office to ask for a copy of the
appropriate emergency procedure manual. Read the manual from cover to cover and then
keep it in a place where you can refer to it quickly in case of an emergency.
2. Review the manual to determine the cases when immediate evacuation is suggested as well
as situations where it may be best for you to stay put. If you have to stay put, examine the
procedure for shielding yourself from harm. For instance, if there's an earthquake or
explosion, the manual will likely suggest that you position yourself underneath a table to
protect yourself from falling objects. If there is toxic air outside of the room, the manual
would most likely suggest that you stay put and seal the doors and windows.
3. Identify the point-person in your department or floor who is specifically trained in
emergency procedures and must help others in a time of need. If you don't currently have a
point-person and you feel that you are capable, ask your building management office if you
can attend a training program to become the emergency guide for your area.
4. Determine the location of first aid kits, breathing or oxygen masks, emergency phones, and
tools throughout the building that will help you to escape in case of an emergency.
5. Locate all of the fire extinguishers or hoses in the building so that you'll know exactly where
to go in case of a small fire in the building. Read the instructions thoroughly on how to
remove the extinguisher or hose from its holder and operate the unit. If there is a fire ax
available for
 lOMoARcPSD|522 3411 8

breaking through doors in case of a fire read the instructions for how to break the glass safely as
well.
6. Take a walk around the building to look for signs around entrances to staircases and
elevators that give you information on emergency procedures. These signs will help lead you
in the direction of safety in case of an emergency.
7. Observe all drills conducted by the building. Take these drills seriously--get out of the
building via emergency exits as described in your manual and building signs as if you were in
an actual emergency.
8. Keep a listing of emergency phone numbers in your cell phone address book and on speed
dial at your desk (if applicable) so that you know exactly who to call immediately when
there's an incident.
 lOMoARcPSD|522 3411 8

SELF CHECK 4.3-1

IDENTIFICATION:

[Link] emergency number should you dial to report a fire or medical emergency?
2. What should you never use during a fire evacuation?
3. Who should be contacted for fire safety concerns or training needs?
4. What agency inspects buildings to ensure compliance with fire and life safety
codes?
5. What must be pulled to alert others when a fire is discovered in a building?
6. What should be done with the doors when exiting a room on fire?
7. What object is designed to fight only very small fires and typically lasts about 15
seconds?
8. What information must be provided when calling for medical assistance? (Name
any two)
9. What organization investigates fires along with the PNP?
10. What should personnel do during evacuation drills to ensure preparedness?
 lOMoARcPSD|522 3411 8

Answer Key:

1. 911
2. Elevators
3. Bureau of Fire Protection (BFP)
4. Bureau of Fire Protection (BFP)
5. Fire alarm
6. Close the door behind you
7. Fire extinguisher
8. Name of the caller and nature of illness/injury (other acceptable answers: location,
phone number, victim’s name)
9. Bureau of Fire Protection (BFP)
10. Treat drills seriously and exit via emergency routes as if in a real emergency
 lOMoARcPSD|522 3411 8

INFORMATION SHEET 4.3-2

Violent Criminal Act Procedures
Learning Objective: After reading this information sheet, you must be able to:
1. Implement workplace health safety & security procedures.

In accordance with drills, be aware of potential evacuation routes.

In case of Violent Criminal Acts (Weapons) Here’s what to do If you observe a

suspect or a violent criminal act you should:

• Immediately take cover

• Call 911 and Campus Security
• Flee the area with your hands above your head
• Alert others
• Follow law enforcement instructions

Assist law enforcement with:

• Location of assailant
• Description of assailant
• Description of property
• Type of weapon(s) and/or injuries
 lOMoARcPSD|522 3411 8

SELF CHECK 4.3-2

True or False Questions:

1. During a violent criminal act, you should immediately approach the suspect to de-escalate the situation.
True or False

2. Calling 911 is one of the first actions you should take during a violent criminal act.
True or False

3. If it is safe, you should flee the area with your hands raised above your head.
True or False

4. You should alert others nearby about the danger if possible.

True or False

5. Ignoring law enforcement instructions is acceptable if you feel unsafe.

True or False

6. Providing a description of the assailant can help law enforcement respond more effectively.
True or False

7. It's best to hide in a place with no exits during a violent criminal act.
True or False

8. Evacuation drills help you prepare for emergency routes in case of a violent event.
True or False

9. You should describe the type of weapon and any visible injuries to the authorities.
True or False

10. Cooperation with law enforcement is not necessary after the criminal act has ended.
True or False
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Answer Key:

1. False
2. True
3. True
4. True
5. False
6. True
7. False
8. True
9. True
10. False
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EVIDENCE PLAN/EVALUATION PLAN

TRAINEE:

TRAINER:

QUALIFICATION COMMON COMPETENCY

UNIT OF COMPETENCY COVERED PERFORM WORKPLACE AND SAFETY PRACTICES

Ways in which evidence will be collected:

[tick the column]

The evidence must show that the candidate……

1. Correct health, safety and security procedures are followed in line with
legislation, regulations and enterprise procedures

2. Breaches of health, safety and security procedures are identified and

reported in line with enterprise procedure
3. Suspicious behavior or unusual occurrence are reported in line with
enterprise procedure
4. Emergency and potential emergency situations are recognized
and appropriate action are taken within
individual’s scope of responsibility
5. Emergency procedures are followed in line with enterprise procedures

6. Assistance is sought from colleagues to resolve or respond to emergency

situations
7. Details of emergency situations are reported in line with enterprise
procedures
8. Safe personal standards are identified and followed in line with enterprise
requirements
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Rating Sheet for Demonstration with Oral Questioning

Candidates’ Name:

Trainers’ Name:
Unit of Competency PERFORM WORKPLACE AND SAFETY
PRACTICES

Qualification: COMMON COMPETENCY

Date of Evaluation

Time of Evaluation

Instruction for Demonstration:

The equipment, supplies and materials needed are provided. The candidate must be able to
perform workplace and safety practices.
Demonstration Checklist Check (/) to show if evidence
is
demonstrated

During the demonstration of skills, the candidate: YES NO N/A

Followed correct health, safety and security procedures in line
with legislation, regulations and enterprise procedures

Identified and reported breaches of health, safety and security

procedures in line with enterprise procedure

Reported suspicious behavior or unusual occurrence in line

with enterprise procedure
Recognized emergency and potential emergency situations
and appropriate action are taken within individual’s scope of
responsibility
Followed emergency procedures in line with enterprise
procedures
Sought assistance from colleagues to resolve or respond to
emergency situations
Reported details of emergency situations in line with enterprise
procedures
Identified and followed safe personal standards in line with
enterprise requirements
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Oral Questioning
Questions: Satisfactory Response
YES NO
The candidate should answer the following questions:

1. What are the correct health, safety and security procedures

in line with legislation, regulations and enterprise
procedures?
2. What is safety? What is its impact to employees and
business?
3. How do you implement workplace health safety & security
procedures?
4. Give some emergency and potential emergency situations
and suggest ways to control such situations.

5. What are some of the emergency procedures during fire?

6. What agency or agencies should you call in case of criminal

or violent acts occur in your area??

The candidate underpinning knowledge was:

Satisfactory Not Satisfactory

Feedback to candidate:

Candidate’s name: Date:

Instructor’s Name: Date:

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WRITTEN TEST
Write TRUE if the statement is correct and FALSE if the statement is incorrect and write the letter of
your answer in the space provided for.
Safety, health and security in the workplace are important to workers and to the
1. general morale of the employees of a company.
Safety refers to procedures and other matters taken to keep workers from being
2. injured or getting sick.
Businesses can take measures to ensure that their workplace is safe by looking
for the most hazardous equipment or material. They can separate workers from
specific known hazards, via protective clothing and equipment or architectural
3. features.

To help employers get hazardous materials and circumstances out of the workplace, keep workers
from being injured, killed or becoming sick, and take responsibility for safety in the workplace.
4.
One of the aspects of maintaining a productive workplace is making sure that there are effective
health, safety and security procedures in place.
5.
6. Each workplace has to comply with health and safety regulations, but workplaces
vary, and the specific policies relevant to each must be set down, implemented
and monitored.
7.
There are rules on health and safety that do not apply to all workplaces.
8.
Staff should comply with general workplace policies and procedures on attending
mandatory training sessions and following protective clothing rules.
9. All health, safety and security procedures are not required to be regularly
monitored.
10. All staff should undergo training on health and safety practices.

In case of violent criminal act, be aware of potential evacuation routes.

11.

If you observe a suspect or a violent criminal act you should look for a weapon to
fight back the assailant.
12.
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If the suspect is nearing you, take cover and keep on shouting for help.
13.

Always follow enforcement instruction when an attacker is within your vicinity.

14.

Never divulge the information of the assailant to the enforcement for this will
endanger your life.
15.
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