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CMP 104 - Module 8

This document discusses advanced troubleshooting techniques for operating systems, emphasizing the complexity of diagnosing issues that may arise from hardware, software, or network interactions. It outlines a six-step troubleshooting process and highlights common problems such as stop errors, including the blue screen of death (BSOD), along with their probable causes and solutions. The document also suggests using diagnostic utilities and ensuring compatibility of drivers and software to prevent errors.

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38 views5 pages

CMP 104 - Module 8

This document discusses advanced troubleshooting techniques for operating systems, emphasizing the complexity of diagnosing issues that may arise from hardware, software, or network interactions. It outlines a six-step troubleshooting process and highlights common problems such as stop errors, including the blue screen of death (BSOD), along with their probable causes and solutions. The document also suggests using diagnostic utilities and ensuring compatibility of drivers and software to prevent errors.

Uploaded by

promise.ajayi23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CMP 104 – COMPUTER SYSTEM DESIGN

(3 UNITS)
Module 8; Week 12
TOPIC 8: Advanced Operating System Troubleshooting
Prepared by: Dr. T. A. Olowookere

Troubleshooting is a skill that is needed in all areas of problem-solving for computer


hardware and software.

The operating system acts as an interface between hardware and applications, so a


problem may not be in the operating system but may actually be caused by a fault in
the hardware, application, or the operating system itself. Most computers are also
connected to a network, so the problem can be caused by the interaction of the system
and the network and other devices. This makes the resolving operating system issues
a particularly difficult area of troubleshooting for computer technicians.

Six Steps for Troubleshooting Review

Remember to use the troubleshooting steps in Table 1 as a guide to help you diagnose
and repair problems.

Table 1: Six Steps for Troubleshooting

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Apply Troubleshooting Process to Operating Systems

Operating system issues are not always obvious and easy to diagnose because the
origin of the problem may be hardware or software incompatibilities, driver issues,
problems inherent to the OS, or some other issue. The solution may not come easily,
but with a practical, logical approach, finding it becomes easier. This is why the
troubleshooting process is vital to guide in problem-solving.

Advanced Problems and Solutions for Operating Systems

Operating system problems can be attributed to hardware, software, networks, or


some combination of the three. You will resolve some types of OS problems more
often than others. A stop error is a hardware or software malfunction that causes the
system to lock up. An example of this type of error is known as the blue screen of death
(BSOD) and appears when the system is unable to recover from an error.

The Event Log and other diagnostic utilities are available to research a stop error or
BSOD error. To prevent these types of errors, verify that the hardware and software
drivers are compatible. In addition, install the latest patches and updates for
Windows. When the system locks up during startup, the computer can automatically
reboot. The reboot is caused by the auto-restart function in Windows and makes it
difficult to see the error message.

The auto-restart function can be disabled in the Advanced Startup Options


menu. Table 2 on pages 3-to-5 shows some advanced operating system problems,
their probable causes and solutions.

Table 2: Advanced Problems and Solutions for Operating Systems

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