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HRDesk Steps

The document outlines the standard operating procedure for accessing the new HR helpdesk, iReach, via a provided link. Users must submit a ticket by selecting a category and entering relevant details, after which they will receive an auto-generated email with a ticket ID. Ticket status can be checked through the same link by entering the ticket ID and email, and users can respond to the helpdesk if further queries arise.

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Pradeep G Menon
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40 views6 pages

HRDesk Steps

The document outlines the standard operating procedure for accessing the new HR helpdesk, iReach, via a provided link. Users must submit a ticket by selecting a category and entering relevant details, after which they will receive an auto-generated email with a ticket ID. Ticket status can be checked through the same link by entering the ticket ID and email, and users can respond to the helpdesk if further queries arise.

Uploaded by

Pradeep G Menon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Standard operating Procedure for Accessing

new HR helpdesk
“iReach”

Link to access iReach: - https://intellicsglobal.com/iReach/

1) Once you click on the link below screen will get open.

2) You must click on Submit ticket for raising new ticket.


3) Once u click on Submit ticket below window would be open. You must click
on category of the Ticket from the below as per your query.
4) Once you select category you have enter the details in the ticket window e.g.
Name, Contact Details, Email Id, Employee-Code, your employment status and .
Client Name, Exact issue with subject, Attachment if any. Note down the ticket
number for checking the status further.
5) you will get auto generated mail along with ticket id on your mentioned
mail id
6) You can view ticket status in same link. You must click on view existing
Tickets and enter the ticket id and your email id.
7) You will able see reply from the concern team and you will get auto
generated mail also on same mail id. still if you have any query you can
revert with adding reply in the message.

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