AC1 AC2 AC3
1.0 Mobile Devices
1.1 Given a scenario, 3, 8
install and configure
laptop hardware and
components.
1.2 Compare and 1, 3, 8
contrast the display
components of mobile
devices
1.3 Given a scenario, 2, 3, 8, 11 11
set up and configure
accessories and ports
of mobile devices
1.4 Given a scenario, 11
configure basic mobile-
device network
connectivity and
application support
2.0 Networking
2.1 Compare and 4
contrast TCP and UDP
ports, protocols, and
their purposes
2.2 Compare and 3, 6
contrast common
networking hardware
2.3 Compare and 8 5
contrast protocols for
wireless networking
2.4 Summarize services 3
provided by networked
hosts
2.5 Given a scenario, 4
install and configure
basic wired/wireless
SOHO networks
2.6 Compare and 4, 5, 8, 10
contrast common
network configuration
concepts
2.7 Compare and 3, 6, 7
contrast Internet
connection types,
network types, and
their features
2.8 Given a scenario, 4
use networking tools
3.0 Hardware
3.1 Explain basic cable 2, 7, 8 3
types and their
connectors, features,
and purposes
3.2 Given a scenario, 5 2
install the appropriate
RAM.
3.3 Given a scenario, 9, 11
select and install
storage devices
3.4 Given a scenario, 5, 6, 7, 9
install and configure
motherboard, CPUs,
and add-on cards
3.5 Given a scenario, 7
install or replace the
appropriate power
supply
3.6 Given a scenario, 11, 12
deploy and configure
multifunction
devices/printers and
settings
3.7 Given a scenario, 11, 12
install and replace
printer consumables.
4.0 Virtualization and
Cloud Computing
4.1 Summarize cloud- 7
computing concepts
4.2 Summarize aspects 10
of client-side
virtualization
5.0 Hardware and
Network
Troubleshooting
5.1 Given a scenario, 1
apply the best practice
methodology to
resolve problems
5.2 Given a scenario, 3, 6, 7
troubleshoot problems
related to
motherboards, RAM,
CPUs, and power
5.3 Given a scenario, 9
troubleshoot and
diagnose problems
with storage drives and
RAID arrays
5.4 Given a scenario, 1
troubleshoot video,
projector, and display
issues
5.5 Given a scenario, 3 12
troubleshoot common
issues with mobile
devices
5.6 Given a scenario, 12
troubleshoot and
resolve printer issues
5.7 Given a scenario, 4, 5
troubleshoot problems
with wired and wireless
networks