PHILIPPINE COLLEGE OF NORTHWESTERN LUZON

Criminology Department
San Antonio, Agoo, La Union

OVERCOMING CHALLENGES & EXCELLING IN WORK PERFORMANCE

A CASE ANALYSIS
PRESENTED TO THE FACULTY OF CRIMINOLOGY DEPARTMENT
PHILIPPINE COLLEGE OF NORTHWESTERN LUZON
SAN ANTONIO, AGOO, LA UNION

IN PARTIAL FULFILLMENT
OF THE REQUIREMENTS FOR THE DEGREE OF
BACHELOR OF SCIENCE IN CRIMINOLOGY

By:
CARPIO,MARLO P.

NOVEMBER 2023
 CHAPTER I
INTRODUCTION
Work performance is essential for achieving specific

objectives within a work setting. It is crucial for

professionals at all levels to strive for exceptional

results while supporting their colleagues. Job performance

significantly impacts the foundation of an organization, as

it encompasses an individual's contribution to the overall

success of the organization.

Newly hired employees often require training, even if

they are already familiar with the equipment they will be

using. The goal is to maximize productivity and align with

the organization’s objectives. Training becomes more

challenging when employees have minimal experience or are

in unfamiliar roles. The organization’s selection criteria

focus on hiring individuals with the intelligence, aptitude,

and attitude to learn the job effectively.

Taking on-the-job training might be challenging.

Students must complete the duty assigned to them by their

superiors. The trainee was assigned to several units in

order to improve their job performance skills.

Effective student-to-student communication is essential

for enhancing productivity. Superiors play a crucial role in

demonstrating and instructing students on necessary tasks

and skills to the students. To ensure a positive connection

and successful completion of duties, it is important to

avoid problems between students and superiors. Interns

should actively engage in skill acquisition during

instructions to understand the job’s value for future

employment.

On-the-job training offers several advantages,

including flexibility in scheduling, prompt feedback for

trainees, and the opportunity to learn from colleagues,

promoting team integration. However, there are also some

drawbacks to consider. Training sessions may be scheduled

based on convenience rather than optimal learning, excessive

training in a single session can lead to trainee fatigue,

and trainers may lack the necessary knowledge or expertise

in instructional techniques

On-the-job training students are really fortunate

because they are typically the ones who take joy in learning

new skills. They improved their future employment value and

gained new capabilities in their future careers.

Furthermore, by making learning possible, they earned

respect and built long-term relationships between students

and superiors.
 Criminology internship provide students and new

graduates with opportunity to gain experience in the field,

develop professional and analytical experience in law

enforcement issues, especially in terms of community

concerns, crime patterns and case analysis. Other

responsibilities include assessment and filing. Criminology

students are exposed to an on-the-job training

The Bachelor of Science in Criminology program is

intended to educate students with knowledge and skills in

the study of historical and contemporary patterns of crime,

societal reactions to crime, societal causes of criminality,

and delinquency research.

The researcher opted to conduct this case study in order to

explore the personal challenges faced by criminology interns

at Philippine College of Northwestern Luzon and understand

how these challenges influence their work performance.

Criminology Interns at the Philippine College of

Northwestern Luzon. The outcomes of this study will be used

by school administrators, instructors, interns, and future

researchers as a future reference. This research will be

beneficial to criminology students and interns who need to

finish their assignments. It also allows them to improve

their morale, productivity, and professionalism, all of

which will help them become highly qualified for their job.
 By identifying the work performance of Criminology

interns during their on-the-job training, the researchers

are confident that future interns will be well prepared,

competent and skilled so that they will be better prepared

once they joined their chosen field of employment.

Statement of the Problem

This case study aims to investigate the personal

challenges faced by criminology interns during On-the Job-

Training and their impact on work performance. The study

seeks to answer the following questions:

1. What are the primary personal challenges encountered

by criminology interns at PCNL that hinder their work

performance?

2. How do these personal challenges affect the overall

work performance of criminology interns at PCNL?

3. What strategies can be implemented to help criminology

interns overcome personal challenges and excel in their

work performance at PCNL?

personal challenges faced by criminology interns at PCNL and

understand how these challenges influence their work

performance. By identifying the primary obstacles, the study

aims to provide insights into the factors that hinder

intern performance. Furthermore, the study seeks to propose

effective strategies that can be implemented to support

criminology interns in overcoming these challenges and

ultimately excelling in their work at PCNL. The findings of

this study will contribute to enhancing the overall

internship experience and optimizing the performance of

criminology interns at PCNL.

DISCUSSION

Based on the responses provided by the interns

regarding the personal challenges faced by criminology

interns at PCNL and their impact on work performance. Both

respondents mentioned time management as a significant

personal challenge. Poor time management led to delays in

task completion, added pressure, and decreased productivity.

Respondent 2 highlighted communication as a personal

challenge, specifically for introverted individuals.

Difficulties in assertiveness and expressing ideas hindered

effective collaboration and meaningful contributions.

Both respondents acknowledged struggling with work-

related stress and its impact on their performance.

Overwhelm and pressure in high-pressure situations affected

their ability to deliver quality work consistently.

The challenges mentioned had a direct impact on work

performance. Delays in task completion, decreased

productivity, missed opportunities for contribution, and

decreased quality of work were reported.

Both respondents sought support and assistance to

address their challenges. They reached out to supervisors

and colleagues for guidance and received advice on time

management, communication, and stress management techniques.

is crucial for excelling in work performance as criminology

interns. Effective time management, communication skills,

and stress management positively impact productivity,

collaboration, and the ability to deliver quality work

consistently.

Both respondents shared strategies they personally used

to overcome their challenges. These included scheduling

techniques, effective communication practices, self-

reflection, stress management techniques, and seeking

support from mentors and peers.

Respondents observed that successful criminology

interns maintain open communication, seek guidance when

needed, utilize time management tools, actively participate

in discussions, prioritize self-care, and seek mentorship.

INSIGHTS

Based on the data analysis, the following insights can

be drawn:

1. Time management, communication, and work-related

stress are significant personal challenges faced by

criminology interns at PCNL.

2. These challenges have a direct impact on work

performance, leading to delays, decreased productivity,

missed opportunities, and decreased quality of work.

3. Seeking support and assistance from supervisors and

colleagues is beneficial in addressing these challenges.

4. Overcoming personal challenges is crucial for

excelling in work performance as a criminology intern

and preparing for a career in the field.

5. Strategies such as effective time management,

communication improvement, stress management, and

seeking mentorship can help overcome these challenges.

CONCLUSION

Based on the insights derived from the responses, it

can be concluded that personal challenges, such as time

management, communication, and work-related stress,

significantly impact the work performance of criminology

interns at PCNL. Overcoming these challenges is essential

for interns to excel in their roles and prepare for a career

in the field of criminology. Strategies such as effective

time management, communication improvement, stress

management, and seeking mentorship can aid in addressing

these challenges and enhancing work performance.

RECOMMENDATIONS

Based on the conclusions drawn, the following

recommendations can be made:

1. PCNL should consider implementing mentorship programs

to provide guidance and support to interns in

overcoming personal challenges.

2. Workshops or training sessions focused on time

management, communication skills, and stress management

techniques would be beneficial for interns.

3. Providing resources such as productivity tools,

educational materials on effective work practices, and

stress management resources can assist interns in

addressing their personal challenges.

4. Creating a supportive work environment that encourages

open communication and provides opportunities for

personal development can help interns overcome

challenges and enhance their overall work performance.

5. Interns should actively seek opportunities to develop

time management, communication, and stress management

skills, and practice self-care to maintain a healthy

work-life balance.

By implementing these recommendations, PCNL can support

improving work performance, and fostering their growth and

development within the organization.