Number Question Ansers

32 Universal Containers built a Field Generation The number of tokens

prompt template that worked for many records, generated by the dynamic
but users are reporting random failures with nature of the prompt
token limit errors. template will vary by
record.

An Agentforce Specialist wants to

troubleshoot their Agent's performance. Where
should the Agentforce Specialist go to access
33 all user interactions with Event Logs
the Agent, including Agent errors,
incorrectly triggered actions, and incomplete
plans?
Universal Containers needs its sales reps to be able to only
execute prompt templates. Prompt Template User
34
What should the company use to achieve this permission set
requirement?
Universal Containers has implemented an agent that
General FAQ topic and
answers questions based on Knowledge articles.
35 Answers Questions with
Which topic and Agent Action will be shown in the Agent
Knowledge Action
Builder?
Universal Containers would like to route SMS text
messages to a service rep from an Agentforce Service
36 Agent. Messaging
Which Service Channel should the company use in the
flow to ensure it's routed properly?
Universal Containers (UC) is creating a new custom
prompt template to populate a field with generated
output. UC enabled the Einstein Trust Layer to
Field Generation, and that
37 ensure AI Audit data is captured and monitored for
Dynamic Forms is enabled
adoption and possible enhancements.
Which prompt template type should UC use and which
consideration should UC review?
mid their busy schedules, sales reps at Universal
Containers dedicate time to follow up with prospects and
existing clients a email regarding renewals or
new deals. They spend many hours throughout the week
Agent Action: Draft or
38 reviewing past communications and details about their
Revise Sales Email
customers before performing their outreach.
Which standard Agent action helps sales reps draft
personalized emails to prospects by generating text based
on previous successful communications?
 Identifying fields help locate
In a Knowledge-based data library configuration, what is the correct Knowledge article,
39 the primary difference between the identifying fields and while content fields enrich AI
the content fields? responses with detailed
information.
Universal Containers (UC) recently rolled out Einstein
Generative
capabilities and has created a custom prompt to
C. The data being used for
summarize case records. Users have
40 grounding is incorrect or
reported that the case summaries generated are not incomplete.
returning the appropriate information.
What is a possible explanation for the poor prompt
performance?
An Agentforce Specialist needs to create a prompt
template to fill a custom field named Latest Opportunities
Summary on the Account object with
Select the Account Opportunity
information from the three most recently opened
41 object as a resource when
opportunities. creating the prompt template.
How should the Agentforce Specialist gather the necessary
data for the prompt template?

Universal Containers (UC) plans to implement prompt

Ask it to role-play as a character
templates that utilize the standard foundation models.
42 in the prompt template to
What should UC consider when building prompt templates
provide more context to the LLM.
in Prompt Builder?
53 of 60. What considerations should an Agentforce B. Empty data, such as fields
Specialist be aware of when using Record Snapshots without values or sections
43 without limits, is filtered
grounding in a prompt template?
out.

Universal Containers has grounded a prompt template

with a related list. During user acceptance testing (UAT),
The related list is not on the
44 users are not getting the correct parent object's page layout.
responses.
What is causing this issue?
niversal Containers plans to enhance its sales team's
productivity using AI. Creating a draft newsletter
45 for an upcoming tradeshow
Which specific requirement necessitates the use of
Prompt Builder?
Returning relevant data
What is a valid use case for Data Cloud
46 from the vector database
retrievers?
to augment a prompt.
 niversal Containers (UC) is experimenting with using public
Generative AI models and is familiar with the language
required to get the information it
needs. However, it can be time consuming f or both UC's
Einstein Prompt Builder
47 sales and service reps to type in the prompt to get the
and Prompt Templates
information they need, and ensure prompt
consistency.
Which Salesforce feature should the company use to
address these concems?
Enable Einstein
Universal Containers (UC) wants to enable its sales team Conversation Insights,
assign permission sets,
to get insights into product and competitor names
48 define recording managers,
mentioned during calls.
and customize insights
How should UC meet this requirement? with up to 50 competitor
names.
Universal Containers' Agent Action includes several Apex The Apex classes must have at
classes for the new Agentforce Agent. least 75% code coverage from
49 What is an important consideration when deploying Apex unit tests, and all
that is invoked by an Agent Action? dependencies must be in the
deployment package.

Universal Containers wants to implement a solution in

Salesforce with a custom UX that allows users to enter a
sales order number. Subsequently, the B. Create a screen flow to
collect sales order number and
system will invoke a custom prompt template to create
50 invoke the prompt template
and display a summary of the sales order header and sales using the standard "Prompt
order details. Template" flow action.
Which solution should an Agentforce Specialist implement
to meet this requirement?
For an Agentforce Data Library that contains uploaded
Indexes the uploaded files into
51 files, what occurs once it is created and configured?
Data Cloud
Running tests risks modifying
What is true of Agentforce Testing Center?
52 CRM data in a production
environment.
It performs contextual
searches over an indexed
repository to quickly fetch
How does the AI retriever function within Data Cloud?
53 the most relevant documents,
enabling grounding AI
responses with trustworthy,
verifiable information.
 Universal Containers (UC) implements a custom retriever
to improve the accuracy of AI-generated responses. UC
Define filters to narrow the
notices that the retriever is returning too
54 search results based on
many irrelevant results, making the responses less useful. specific conditions.
What should UC do to ensure only relevant data is
retrieved?
Universal Containers (UC) wants to build an Agentforce
Service Agent that provides the latest, active, and relevant
policy and compliance informati
customers. The agent must:
• Semantically search HR policies, compliance guidelines,
Set up an Agentforce Data Library
and company procedures.
to store and index policy
55 • Ensure responses are grounded on published
documents for AI retrieval.
Knowledge.
• Allow Knowledge updates to be reflected immediately
without manual reconfiguration.
What should UC do to ensure the agent retrieves the right
information?

How does an Agent respond when it can't understand

56 the request or find any requested information? with generated error message
Universal Containers (UC) would like to implement Sales
Development Representative (SDR) Agent. Which channel SDR Agent must be deployed in
57
consideration should UC be aware of Messaging channel.
while implementing it?
Universal Containers wants to leverage the Record
Create a field set for all
58 Snapshots grounding feature in a prompt template.
the fields to be grounded
What preparations are required?

Which element in the Omni-Channel flow should

59 Route Work Action
be used to connect the flow with the agent?

The sales team at a hotel resort would like to generate a

guest summary about the guests' interests and provide
recommendations based on their activity
60 Prompt Builder
preferences captured in each guest profile. They want the
summary to be available only on the contact record page.
Which AI capability should the team use?
Universal Containers recently launched a pilot program to
integrate conversational AI into its CRM business
operations with Agentforce Agents.
61 Run Agent Analytics.
How should the Agentforce Specialist monitor Agents'
usability and the assignment of actions?
 Universal Containers built a Field Generation prompt
template that worked for many records, but users are The number of tokens generated
by the dynamic nature of the
62 reporting random failures with token limit prompt template will vary by
errors. record.
What is the cause of the random nature of this error?
An Agentforce Specialist is creating a custom action in
Agentforce.
63 SOQL
Which option is available for the Agentforce Specialist to
choose for the custom Agent action?
What is the role of the large language model (LLM) in Determine a user's topic
access and sort actions by
64 understanding intent and executing an Agent Action? priority to be executed

Universal Containers (UC) has configured Agentforce Data

Library using Knowledge articles. When testing in Agent B. Ensure the Data Cloud User
Builder and the Experience Cloud site, permission set has been assigned
65 the agent is not responding with grounded Knowledge to the Agentforce Service Agent
article information. However, when tested in Prompt User.
Builder, the response returns correctly.
What should UC do to troubleshoot the issue?
Universal Containers recently added a custom flow for
processing returns and created a new Agent Action. Assign the Run Flows permission
66 Which action should the company take to ensure the to the Agentforce Agent user.
Agentforce Service Agent can run this new flow as part of
the new Agent Action?

Number Question Answer

1 Universal Containers UC uses a file upload-based Configure a custom retriever
data libarary and custom prompt to support AI - that includes a filter condition
driven training content. However,users report that limiting retrieval to documents
the AI frequently returns outdateded documents. updated within a defined recent
period, ensuring that only
current content is used for AI
responses.
Universal Containers has an active standrad email
prompt template that does not fully deliver on the
business requirements. Which step should an
agentforece specailist take to use the content of the
standard prompt email template in question and clone the existing template and
2 customize to fully meet the business requirements? modify as needed.
select the search box index,
specify the associated data
model object(DMO) and data
when creating a custom retriever in Einstein studio , space , and optionally define
3 which step is considered essential? filters to narrow search results.
 when configuring a prompt template, an Agent force
Specialist previews the results of the prompt template
they've written. They see two distinct text it shows the response from the
oputputs:Resolution and response. Which information LLM based on the sample
4 does the resolution text provide? record.
A retriever that shares the
what is automatically created when a custom search name of the custom search
5 index is created in data cloud> index.
Universal Containers UC wants to enable it sales
team to use AI to suggest recommmended products
from its catalog. Which type of prompt templae should
6 UC use? flex prompt template

universal containers uc wants to leverage Generative

AI salesforce dunctionallity to reduce Service Agent
handling time by providing recommended replies
based on the existing knowledge articles. On which AI
7 capacity should UC train the Service agents? Knowlwdge Replies
A customer service repersentative is looking at a
custom object that stores travel information. They
recently received a weather alert and now need to
cancel flights for the customers that are related with execute tasks based on
the itineary . The representative needs to review the available actions, answering
Knowledge articles about cancelling and rebooking questions using information
the customer flights. Which agentforce capability from accessible knowledge
8 helps the representative accomplish this? articles.
Action Instructions define the
What is the importance of action Instructions when expected user experienceof an
9 creating a custom Agent action? action.
Universal Containers UC is rolling out an AI - powered
support assistant to help customer service agents
quickly retieve relevent troubleshooting steps and
policy guidelines. The assistant relies on a search
index in data cloud that contains product manuals,
policy documents, and past case resolutions. During
testing, UC notices that agents are receiving too create a custom retriever in
many irrelevant results form older product versions Einsten Studio, and apply filters
that no longer apply.how should UC address this for publication date and
10 issue? product line.
universal Containers UC wants to implement an AI -
powered customer service agent that can: retreive
proprietary policy documents that are stored as PDFs.
Ensure responses are grounded in approved set up an Agentforce Data
company data, not generic LLM knowledge. What Library for AI retrieval of policy
11 should UC do first? documents.
 what should universal containers consider when Ensure all dependencies are
deploying an agentforce service agent with multiple included, Apex classes meet
12 topics and agent actions to production? 75% test coverage
Univeral Containers tests out an new Einstien
Generative AI Features for its sales team to Create
personalized and contextualized emails for its the user does not have
13 customers. permission to access the fields.
An agentforce specialist is tasked with Agent
interactions looking into user inputs , requests, and
14 queries to identify patterns and trends. User Utterances dashboard
Universal Containers wants to reduce overall
customer support handling time by minimizing the
time spent typing routine anwers for common Einstien reply
questions in- chat , and reducing the post chat recommendations and Case
15 analysis classification
Universal containers service team wants to customize
the standard case summary response from Agentforc. create a custom record
What should the Agentforcespecialist do to achieve summary prompt template for
16 this? the case object.
Universal Containers UC wants to limit an agent's Assign Data categories to
access to knowledge articles, while deploying Answer knowledge articles, and define
Questions with Knowledge action. How should UC data category filters in the
17 achieve this? Agentforce data library.
Universal Containers UC wants to make a sales create a flex template to add
proposal and directly use data from multiple unrelated resources with standard and
18 objects in a prompt template. custom objects as inputs.
Universal containers deploys a new Agentforce the Agentforce Service Agent
Service Agent into the Company's website but is user was not given the allow
getting feedback that the agentforce service agent is view Knowledge permission
19 not providing answers to customer questions聽 set.
Universal containers currently tracks leads with a
custom object. UC is preparing to implement the
sales devlopment representative agent. Which Agentforce SDR only works
20 consideration should uc keep in mind? with the standard lead object.
universal containers wants to utilize Agentforce for
sales to help sales reps reach their sales quotas by
providing AI -generated plans containing guidance
21 and steps for closing deals. create close plan
Universal Containers implements custom agent
actions to enhance its customer service operations.
The development team needs to understand the core
components of a custom agent action to ensure
22 proper configurationsand functionality output types
 Universal containers is using agentforce for sales to
find similar opportunities to help close deals faster.
The team wants to understand the criteria used by the Matched opportunities are
23 agent to match oppotuninties limited to the same account.
a data scientist needs to view and manage models in
Einstien studio. The data scientist also needs to
Data cloud admin and prompt
24 create prompt templates in prompt builders template manager
View session data including
What is an Agentforce Specialist able to do
user input and Agent
when the 'Enrich event logs with conversation
data' setting in the Agentforce configuration
responses for sessions over
is enabled? the past 7 days.
25
Universal Containers (UC) users are complaining that
Verify the retriever's filter criteria
agent answers are not satisfactory. The agent is using PDF
26 and data source connection.
files as a knowledge source.
How should UC troubleshoot this issue?
Universal Containers recently added a custom flow for
processing returns and created a new Agent Action. Assign the Run Flows permission
27 Which action should the company take to ensure the to the Agentforce Agent user.
Agentforce Service Agent can run this new flow as part of
the new Agent Action?
Based on the user utterance, 'Show me all the
28 customers in New York', which standard Agent action B. Query Records
will the planner service use?
29