Olukokun Stephen
linkedin.com/in/stephen-olukokun-2524b1276
OBJECTIVE
Detail-oriented and proactive Virtual Assistant and Customer Service Representative with over 5 years of
experience providing administrative support, customer relations, and organizational efficiency. Skilled in
communication, time management, and problem-solving to deliver exceptional service and value to clients. Seeking
to contribute to a dynamic team where I can leverage my skills to enhance productivity and customer satisfaction.
PROFESSIONAL EXPERIENCE
Peace Finance Aug 2020 – present
Financial Coach and Portfolio Manager (Freelance)
- Managing a financial portfolio for 4+ years, ensuring accuracy in record-keeping
and optimal investment outcomes.
- Providing personalized coaching on forex trading and crypto investments,
addressing client inquiries and resolving challenges.
- Conducting onboarding sessions to introduce individuals to financial markets,
demonstrating strong communication and training abilities.
- Adapt to market changes and developed tailored strategies to meet client
objectives.
Federal Airport Authority Nov 2023 – Oct 2024
Administrative Assistant
- Organized and managed documents efficiently, ensuring seamless file retrieval
and workflow for operational teams.
- Provided administrative support, including scheduling, email correspondence, and
data management, with a focus on accuracy and timeliness.
- Maintained detailed records and reports, streamlining processes to improve office
productivity.
- Leveraged digital tools to manage tasks, track progress, and enhance
organizational efficiency.
Omoluabi Real Estate Oct 2023
Customer Service Representative
- Partnered with real estate agents to facilitate property acquisitions and sales,
ensuring smooth transactions and client satisfaction.
- Resolved client inquiries and disputes, showcasing excellent conflict resolution
skills.
- Maintained consistent communication with clients, building trust and long-term
relationships.
- Coordinated meetings and follow-ups with agents to ensure timely delivery of
services.
Royal crown Hotel 2017 – 2019
Customer Service Representative Ogbomoso
Handled customer inquiries via phone, email, live chat, or in person, providing
•
timely, accurate, and clear information.
Addressed customer complaints and concerns effectively, ensuring satisfaction
•
through problem-solving and conflict resolution.
Assisted customers with placing orders, processing payments, and managing
•
returns or exchanges.
Managed escalated complaints, ensuring all issues are addressed to meet
•
customer expectations while maintaining company policies.
Worked closely with other departments to ensure customers’ needs are met and
•
feedback is communicated across teams.
SKILLS
Customer Service Administrative Support
Conflict resolution, active listening,handling Calender management, email correspondence, travel
inquires, and ensuring customer satisfaction. arrangements, and file organization.
Technical Proficiency Communication
Proficient in MS Office Suite, Google Workspace, Strong verbal and written skills, professional email
CRM platforms(e.g, Salesforce, HubSpot), and etiquette, and client relationship management.
project management tools (e.g., Trello, Asana)
Multitasking
Data Management Prioritizing and managing multiple projects
Data entry, spreadsheet creation, and database effectively under tight deadlines.
maintenance with attention to detail.
Social Media Management
Problem Solving Content scheduling, engagement, and analytics
Ability to handle escalations and provide innovative monitoring.
solutions.
EDUCATION
Ladoke Akintola University of Technology
Bachelor in Transport and Logistics Management
CERTIFICATES
Customer Service Excellence Virtual Assistant Training
Certification Certification
